It was never communicated to me that I would have to pay for mileage after 100 miles. This was my first time renting a cargo van and assumed I got unlimited miles. Therefore, you can understand my frustration and anger when I received a bill for $347.58. from a 19,95 a day rental.
Carmen A.
Customer Reviews for Stack & Store Mini Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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I was charged a gallon a gas at 6 and change after I talked to the Rep, drove it 18 miles total I put Two Gallons in it prior to returning... Just another way for them to get an extra few bucks I guess.
Joseph T.Vehicle maintenance
Alice C.Quick and easy
Teddy R.All questions were answered/great customer service
Althea G.The truck had damages not ,arked and fuel level was different to stated. Store staff were helpful and friendly
Dimitri B.Prior drop off info should be included I was wondering why they didn't check the mileage check the back of the truck check for dings while I was still there they did not get up out of their seat hopefully I never have to move again
Cheryl E.The lie of 50bucks when the correct van isn't there .I didn't get my 50bucks garantee that my van would be there
Michael M.Excellent service!
Kyle W.The location is clean and easy to get 2 - I wasn't able to leave my car which I would've preferred verses having to have someone drop n pick me up
KENYA D.Very nice experience, professional people
RALPH P.Affordable price to customers thanks!
PAMPHILE A.Too expensive, taxes,tollfees,toll fees, prices, too many tabs
RONALD M.Everything was very well maintained recommend highly.
KIMANI R.Not only was I charged for more miles than I drove but then I was charged an additional fee dollars later for some unknown reason. Also when I dropped off the vehicle it was after hours and the online return process didn't work.
JUSTIN W.Awesome Customer Service
CHRISTOPHER S.No recommendations. Customer service very professional, personable and friendly.
Francine J.First dealing with this associate. I hope she has a better day!
PAULETTE P.i got there at 8:57 and was told i could not be gelped until 9am. why??
AIDA M.This is by far the best location in the area.
MARSHA D.Easy process to check in and out on phone.
Karyn C.Tried to extend the reservation online but did not work otherwise very satisfied with the rental.
Adam D.I was happy with the rental process and the vehicle overall. However, I returned the truck 15 minutes past the closing time due to circumstances beyond my control. I parked it in the designated area. The user of the another vehicle was also there and had already parked his vehicle for return. I tried to access the website for return after hours directions but it was not functioning and I could not follow through with it. The other person was also having the same difficulty with your website. Therefore, I could not upload photos or enter my location to the website for return. I called the next day and after viewing my invoice saw I was charged for damages to the outside passager side, aâ€new†dent or ding from something hitting it. I am absolutely certain nothing hit that side of the vehicle while in my possession and no one, including myself, even opened or entered the passenger side door. I was the only person in the truck at all. I was very irritated by this occurrence and know it did not happen while I used the truck. I only drove a couple of miles (<5) other than to and from the uhaul location. I realize the liability in using a rental truck but was disappointed that I was accused of the damage when I had no way to show the vehicle was intact when I returned it!!! Will consider using a different company if I need to rent a truck again.
Janette W.Excellente expérience
melvin F.The staff member who assisted me was great! His computer was slow however and he only had a swipe scanner so I believe their equipment needs updated at that location.
JESSICA E.I was overcharged I need to know why a 10 truck used for 5 hours at 19$ a day ended up costing me 50$ and I never left Aberdeen it's no way I drove 25 miles in a 2 mile radius but that's what I was charged 443-826-2974 I need answers please been calling can't get through
DWAN B.Doing great. Keep up the good work.
ROBERTO D.Then lock would not work. Very frustrating
Lynne S.The two customer service reps were very nice.
GUZMAN O.The gentleman that checked me in was the same person I spoke with over the he was very polite both times . I also appericate the extra information he gave about senior living housing for my father.
ZAKIYYA M.The truck was a little beet
STEVE L.Have the agent explain the return policy. I didn't know that I would receive a text with return instructions so I didn't use the process.
Joe M.The Uhaul did not protect my items from water damage. It was raining on the day I moved and many items were wet/ruined because of it.
DAVID A.What i will say is i will like to know at drop off if the truck is intact the way i met it before i live rather than telling me through email if ok or not ok foe my own assurance too. Thanks
MIRABEL N.Actually, I had a great experience, so this will probably be my go to location. Everything went smoothly
Shantee H.Stay the same
TOYOKO C.Process was over challenging, not friendly user. The process should be more simple . The online process was more of a hassle, it kept promoting me to the same site that was not very helpful. The location needs human customer agents to assist. I do understand that due to COVID-19 company's are diverting customers to online service but they should still have agents available online or on the phone to be ready to help.
Sharon B.Fix the transmission on all the vehicles
Andrew R.The process was seamless. Will definitely use again! Thanks!!
Joshua C.online check out was problemmatic with the system going down. was charged extra for gas but don't understand why. submitted and email query about the gas charge and have not received a response. Other than than, all went well.
Ronald L.I have been renting vehicles for business and pleasure for over 30 years and the worst service I have received is from U-Haul. The truck I rented had 92 163 miles. The ride was so bad, I was afraid the secured items I was hauling was going to be damaged during transportation. While the truck was being unloaded the emergency-flashers were used. The vehicle battery died. I used the U-Haul app to request assistance and was told assistance would arrive between 60-90 minutes. Next, I called U-Haul to ask for roadside assistance. Finally, I was told assistance would arrive in 30 minutes and to wait outside near the truck. I had to wait in the cold, windy night air until assistance arrived. I am a disabled veteran, and my disabilities include cold-weather injuries. These injuries were aggravated by being exposed to the cold, windy night air. I am 100 percent not satisfied with my first rental with U-Haul.
Ricky G.The driver mirror mount was very loose and was moving back and forth at time of pick up. I had to tighten it prior to using it.
Robert B.No comments
Donald F.