Customer service was great, very professional, and courteous.MARY H.
Customer Reviews for Staples Mill Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Richmond, VA 23228
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 9h am à 4h pm
- Dim : 12h pm à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Kimberly R.
I only needed a one way rental and was told you need to make a reservation so this cost me about 300 because I had to bring the truck back never again will I do thisjoseph M.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.MICHAEL G.
I will never do online pickup after store hours. I prefilled out approval days before pickup, and even went to the site the day before to talk to them. I had no idea Uhaul had to call 2 people at 8am on a Sunday morning so I could pick up. This could have been done days prior. Very frustrated and doubtful I'll ever use Uhaul again.Charles W.
Le client n'a pas laissé de commentaire.John G S.
Le client n'a pas laissé de commentaire.Valerie O.
I didn't receive code on my mobile to pickup my van.RAJESHKUMAR S.
Very easy goingDenise S.
Le client n'a pas laissé de commentaire.Andra B.
Awesome customer service. I ended up going to the wrong rental location and was called to let me know the right location. Would definitely rent a truck from this location in the future.Fanion N.
Furniture dolly reserved was not with vehicle. Had to go to a sister facility to retrieve one.Glenn D.
I have used Staples Mill Mini Storage for years now. I rented a truck to move my things out and into our new apartment. It was bitter-sweet. Ms. Pam has always been such a help to us, and the new young lady was kind and pleasant as well.John D.
It seems the app for returns doesn't work completely with an android phone otherwise no issuesBRIDGETTECOLLETT T.
Online registration was fantastic. Personnel at pick up was friendly, competent, helpful and very efficient. 5 Stars!Andrew E.
Le client n'a pas laissé de commentaire.kyle W.
The app is too cumbersome and takes too much time. It also didn't work to get the code for the key box. It said no network connection but I had three bars on my phone.Laurine B.
Le client n'a pas laissé de commentaire.Cynthia S.
Did our order online. When we went to pickup the clerk had no clue and was not helpful. Told us to go to another U-Haul. Came home, completed online again, went back. This person very helpful! Won't use this location again.Barbara G.
This is my second time in the past few months renting from this location and I have greatly enjoyed the professionalism of the staff.Kevin T.
nothing to improve. the clerk was very nice and helpful.john A.
Check your trucks thoroughlyShatema W.
Great service! The person who helped us check out was wonderful. Will use again when needed.Michael L.
Maybe more vehicles. Just a thought.GETU M.
I was really impressed with how nice and efficient the women working here are. Very helpful! The U-Haul was super clean and in excellent condition. Drove like a dream. Both the pickup and return went so smoothly. You can't go wrong renting from them!JACQUELINE G.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Ross Z.
Le client n'a pas laissé de commentaire.Kristi W.
Everything was excellent.andre A.
The best experience I ever had with U-haul was at this location.MICHAEL R.
Checking in AND out using the app was extremely cumbersome, frustrating and took forever! Will never use the mobile service again, if I use U-Haul at allNancy F.
You all are doing a great jobdiane M.
A bit surprised by everything that was needed in the app but with the friendly agent at the site, it was a smooth process. Very personable and helpful.Terricita S.
Very friendly and said he would help push my pickup problems with UHAUL.Brian M.
Le client n'a pas laissé de commentaire.Ashli S.
Staff was very friendly and the rental was a pleasant experienceDon W.
Le client n'a pas laissé de commentaire.Frank T.
Le client n'a pas laissé de commentaire.JAMES K.
Le client n'a pas laissé de commentaire.Spence M.
A hug from the U Haul Agent.Dennett M.
Good jobPeter M.
The onsite manager was very helpful and professional!Sharron M.
This review has nothing to do with this location. The issue is that there was no person at UHaul (online or in person) who could tell us what the charges were and what the total would be. This began with the person who did the initial contract that was done at the main location where the truck was reserved for pick-up the next day. We are totally unhappy and feel that UHaul needs to fix their customer service. No idea that the charges would be so high!Judith G.
Great experience. Fast and really great service. Many thanks!!Emmanuel W.
Le client n'a pas laissé de commentaire.Elmer H.
Nothing! The gentleman behind the counter was most helpful about loading and securing our queen bed and mattress with box springs. It had to travel across town riding at 70 mph for about 30 minutes. As an older, single woman with 2 teenaged boys assisting me, I really appreciated all of his extra time and guidance in the proper use of the truck. Plus, I had recommended you all to my friend, a local math professor, who the bed belonged to. THANKS SO MUCH FOR EVERYTHING!!!Elizabeth H.
the attendant made an obvious error in taking down the mileage on the truck. I rent a truck at least once a week from the other location and NEVER went over 70 miles in one day. This attendant said i went 213 miles!!! not possible. she was rude when bringing this to her attention and still have not revived a credit!doug B.
Bill was the person that rented me a Uhaul truck when I helped my daughter move into a storage unit at Staples Mill Mini Storage. He was accommodating and did whatever he could to make sure that I had the best customer service experience ever...and he succeeded! Pam and Bill work at this location and they are both great! Renting a truck from there is easy and painless. They also have affordable and safe storage units at this location. I would highly recommend renting a Uhaul at Staples Mill Storage. You won't be disappointed!STACEY N.
Bill provided exceptional and timely customer service.Howard M.
Le client n'a pas laissé de commentaire.james H.
Le client n'a pas laissé de commentaire.TERESA H.
Both employees were friendly and helpful. Above average customer serviceChristian H.
Nothing. Smooth experience and the man working at Staples Mill Mini Storage was notably helpful and friendly.Michael M.
Le client n'a pas laissé de commentaire.Patrick F.
Le client n'a pas laissé de commentaire.Matthew B.
The floor mats were covered in dirt, but otherwise, it was a great experienceJacob E.
The only problem was checking out and paying for the rental truck. It seems as though the computer's payment system is complicated or tedious; the office staff struggled with it.DONNA F.
Le client n'a pas laissé de commentaire.Jesus O.
Le client n'a pas laissé de commentaire.irina K.
Le client n'a pas laissé de commentaire.Jonathan M.
Excellent customer serviceWilliam Y.
Le client n'a pas laissé de commentaire.Len S.
Le client n'a pas laissé de commentaire.Terry A.
Owner was friendly and helpful. Delight to work with and will rent again.Stephen W.
Wanda was exceptional. Personal and professional.Michael R.
Le client n'a pas laissé de commentaire.James D.
Wanda was a pleasure to work with. I will come back to this locationwilliam F.
Le client n'a pas laissé de commentaire.neale F.
Le client n'a pas laissé de commentaire.ANITA P.
Le client n'a pas laissé de commentaire.VIRGINIA A.
Great people to deal with. Thanks.Henry M.
When we got into the truck at the Cicle C Feed Store, the door handle fell off in my hand.HAL G.
The location looked new, the lady there offered and made a copy of my contract, and seemed nice, even though it was HOT..102 degrees.STEVE D.
this was a new u-haul location and they could use more help understanding the u-haul computer system. the people there were unbelievably nice and friendly.RON T.