friendly, fast and efficient
Katherine B
Customer Reviews for Star Fleet & Leasing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Uhaul originally directed me to a car wash to pick up the 20' truck. When we arrived, the truck was locked, the owner was absent, and the attendant had no info. Called uhaul support: only a 26' truck available in the area, reservation was transferred at no extra cost, to Star Fleet and Leasing, Hartwell GA-an outstanding uhaul dealer who save the day for us.
ROBERT CSmoothest reservation, pickup and drop off ever. This guy understands customer service.
MARTY RIt was a great experience
Todd LEasy drop off..
Dale CRobby was very pleasant and great to deal with, quick return process
JOHN KHelpful and easy to do business with.
WILLIAM WGreat Customer Service!
Hartwell SVery friendly and very responsive to my needs, great experience
MAURICE JIt's extremely dark at night which makes late night drop offs very confusing. Other than having more lights it's a very well maintained area.
CHRISTOPHER FEasy to find, park and get the pictures I needed. Key drop box easy to locate.
Nikolaus RWe've rented from Star Fleet before. Excellent service.
JEANETTE CAll good in Hartwell.
WILLIAM YEverything was perfect.
THOMAS PWhen I drove into the parking lot, a staff member was there to help with disconnecting the trailer and to do the check-in. The return process was very easy.
GEORGE WFriendly service and had exactly what we needed. I would definitely use this location again if needed.
JACOB AHighly recommend. Very friendly customer service.
WESLEY WVery friendly customer service. Highly recommend.
WESLEY WSuper friendly service. Easy to navigate the parking area and it's paved and with outdoor lighting. I find it easier to rent A trailer when I need one rather than purchase one of my own so I will return when I need one again .
MARK CSuper location equipment was clean and attached to my truck quickly and professionally
JOEL MN.D.
LATONIA RRobby was the best at helping me set up my rental
Keith BThe gentleman operating the store (Robbie?) was very professional and extremely helpful. In addition to the 15' truck, we also rented a car dolly. Robbie made sure I knew how to use it, and he verified that all turn signals, brake lights, etc., were operating correctly.
Jeffrey BThe exact opposite of the Claxton location. Very clean and had personnel on site. 10 out of 10.
James RVery fast pick up and drop off. Excellent service à la clientèle.
Glenn BI used this location 3 years ago and chose them again for this move. Same great service. Made it simple and seamless.
Christine RAwesome customer service! Couldn't ask for kinder more helpful service! I will be back and recommend them to everyone!!
William WGreat people easy to deal with and very helpful!!
William WThe entire rental process was easy and pleasant. The truck was clean and drove very well. No problems at all. The owner, Robbie, was very nice and helpful. He was very patient as well. I will be recommending this business to friends and family. And if I ever have the need for a u-haul in north Georgia, this will be where I go. Thanks Robbie.
Terri AY’all are wonderful , thank you
Michael SBusiness owners are very nice and helpful.
thomas mQuick and easy process found here. Thanks
Eric PI found the whole rental experience to be very useful and easy! I am very happy with the way everything went, and would highly recommend U-haul to anyone who asks me about you!
Chris DThe transmission was shot in the one we rented but we got where we needed to go .
Audrey HMy truck was dirty on the inside with bottles and just dirt in cup holders and all around. After I left I noticed a jerking when taking off and slowing down which I believe to be transmission issues . Which turned a 3 hour drive into a 8 hour drive. The guy did not make me aware of exactly how one way rentals work with charging me for 2 full days when I had the truck returned the same day I got it. Then when I called to question the guy about my charges I was hung up on. I asked to only be charged for one day since I was not made aware of policy I guess and then the hassle of driving a damaged vehicle
Marus TRobby is always the best. So helpful and professional. Will keep coming back.
Billy aRobby was friendly and easy to work with.
Shelton FVery friendly and helpful - we had to extend our rental a couple of days, and this was no problem either!
Kevin DStar Fleet and Rental always provide great services. Mr. Johnson and his staff are very professional.
Hazel AVery friendly and professional, will definitely use again.
Robert MMy only complaint is the cab smell of smoke.
Brian SFantastic customer service
Tim WRobby is very easy to work with, Friendly service,clean equipment, I’ll be back and would highly recommend.
Robert MI will be back ....
Victoria JPerfect lease and great communication by the owner
michael dExcellent customer service, new and clean equipment - thanks, Uhaul!
Walter HI placed an order for Royston, Ga. location and ordered boxes and blankets and device for loading furniture. Royston was closest to where I was moving from and to,Canon, Ga. The day of, I received notice (text) that I would need to go to another town after the pickup time . This placed me out of my desired moving area. When I went to pick up the truck, the boxes, blankets, etc. were not available at the Hartwell location. The gentleman was nice, but he said he couldn't get the boxes and other items I ORDERED and PAID for, and he said he couldn't refund my money!!
Martha A