Customer Reviews for Star Storage Buford
(Concessionnaire U-Haul dans le voisinage)

145 évaluations

2815 Buford Hwy   Cumming, GA 30041

(678) 513-4054

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 10h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(678) 513-4054

2815 Buford Hwy
Cumming, GA 30041

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 10h am à 3h pm
  • Dim : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Thank you Andy. We made it safely to Maryland in that truck.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitriy K. 
Évaluation :
5

Very easy pickup. Great uhaul rental location

CHRISTOPHER O. 
Évaluation :
5

Mechanically, the truck worked fine; however, the passenger-side review view mirror had tape or plastic around the base where a previous driver had hit something with the mirror. When adjusted, once reaching the speed of around 30 mph, the mirror would rotate with the wind.....SAFETY HAZARD! I brought the issue up when I returned the truck & he indicated he would inform U-Haul.

cam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight F. 
Évaluation :
3

Mobile application is HORRIBLE

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gajendran S. 
Évaluation :
4

Confusing as to where to park the truck after hours.

Charles C. 
Évaluation :
5

Great customer service!

Matt W. 
Évaluation :
5

Personnel was friendly and competent

Beverly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

The first location I had a reservation to pick up my truck (PakMail in Suwanee, GA) apparently forgot to put the key in the lockbox. After taking at least a half hour calling Uhaul (most of that time being on hold), they found me another truck at Star Storage. By the time I drove to the next town to Star Storage and got that truck, I wasted about 2 hours of time, so I was pretty upset. Star Storage was excellent, however.

Richard A. 
Évaluation :
5

Great customer service and friendly

Mona N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Very Friendly and helpful

Brian B. 
Évaluation :
5

The place where I picked up the truck was clean and the gentleman that took care of us was very helpful and attentive to us. The problem that I have is with the condition of the truck itself which was not mechanically well maintained at all. The truck drives very rough and when someone is renting such a truck, that is that big and to drive over 500 miles, It is very disappointing to see how Uhaul would accept such vehicles available to rent. The tires don't seemed to be in good condition which is a big safety hazard. This definitely has broken the trust and loyalty that I have had with the Uhaul brand. I was so relieved with the fact that I was done with the move and that we made it ok, that I forgot to tell the drop off place about the safety and driving issues with the truck. If you get this message, please let them know as no one should be driving that vehicle until it's repaired.

Luis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Irma W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyler L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy D. 
Évaluation :
1

The drop off point is very unclear and there is no designated key drop. They need to put up signs and be clearer about the entire process. We went after business hours and were very confused.

Lara B. 
Évaluation :
5

Nothing this was really simple and easy and fast

Idrissa M. 
Évaluation :
5

I did not know where exactly to drop the keys. It wasn't clear what to do as there wasn't a clearly marked sign. And because it was outside of business hours I had to call u line for assistance.

Riaan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R. 
Évaluation :
5

I waited till the last minute to reserve a truck, and the girl working there still offered me a truck as long as I promised to have it back by 1:30, and kinda saved the day lol :) thx

MICHAEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

This is the location and management team that helped to set up the one way rental. They are wonderful to work with.

Bonnie H. 
Évaluation :
5

The truck has a transmission problem. I was moving to a hilly area. Going up even a small incline caused the transmission to smoke and have a burning smell. To go 4 miles took me over 3 hours. I would drive a short distance and have to pull over to let the truck cool down and continued this until i reached my destination. After the truck was empty it drove just fine.

ROGER D. 
Évaluation :
5

Great service thank you

Steve S. 
Évaluation :
4

Jenna was extremely helpful and worked thru another issue we had with uhaul. I doubt if I will use uhaul again based on the quality of equipment. The replacement trailer uhaul provided us still had maintenance issues and failied components. The people were nice and tried to diffuse the situation but at the end of the day it all comes down to the quality of the equipment uhaul is promoting. That equipment is way past it's mean time to failure in my opinion.

Joseph D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
2

Staff wasnt as helpful and friendly as the location in Buford that we used a week prior.

Kimberly G. 
Évaluation :
5

Star Storage is a Five Star operation. Always a good experience!!!

Brett D. 
Évaluation :
1

The truck was previously used by a smoker, their were still butts and ashes in the ash tray, ash on the dash, and the truck stank. The location did not have enough moving pads and did not have the furniture dolly I requested. I had to wait 20 minutes for the worker to open and she was apathetic. I needed to trade the truck in later for a larger one (the website recommendation was misleading)... I ended up in Buford GA, at that location the manager was much more accommodating and professional. I would drop Star Storage as a UHaul location. They do not deserve your brand.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Puneet S. 
Évaluation :
5

Employees were very nice and helpful

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN E. 
Évaluation :
5

Excellent service meeting our needs perfectly.

MACON P. 
Évaluation :
2

Uhaul changed my location pick up and time, but I didn't receive email until almost 40 minutes after original pick up time regarding change of location. The new location when called gave terrible directions and there are two Buford Highways in Atlanta, the real Buford Highway and a small section of GA20 where the location actually was. Took over 3 hours from my original pick up time to finally get the truck and was paying 4 guys 20 $an hour sitting and waiting at our home. Finally got truck and the OIL light was on! Went in and told lady there, she called a regional mechanic and he said it was fine, just add some oil. So reluctant to take it, but had no other choice...put oil in it after I purchased and thankfully got loaded and to the destination. Cost me double for the loaders, and wasted a total of 4 hours due to change of location by Uhaul from my confirmed pick up time / location ......very disappointed, asked about a discount or refund, pick up said "we can't" the drop off did 15 $and refunded oil even though not their fault...feel like Uhaul corporate should honestly refund us full amount!

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDEINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

All was good

Eric P. 
Évaluation :
5

Friendly and helpful staff...

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

The service provided by staff was simply outstanding. Their calm, helpful demeanor was so appreciated throughout the difficulties of our move and storage process. We will definitely recommend this location to others! Thanks again,

gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
1

I got this track at shell station and it was a rip off. According to the Indian guy I only used 7 miles, and he wants me to fill the tank after I used which I did, and I filled up the tank for almost 5 gallons, I complained to him why it was like that. And he is telling me that it was my responsibility to fill up the tank after I'm done. How can I used 5gal for 7 miles....I was so mad, it's not about the money it's the idea that I got cheated by this guy....total rip off. Never ever I will come to this place again.....

TED C. 
Évaluation :
5

Our arrival was made most pleasant by Jeremy. I would give this "drop off" and storage location the highest of kudo's. Return of equipment was easy.

gary H. 
Évaluation :
5

Staff at our drop-off point were most helpful. Overall, our experience with U-Haul was superb. Thanks for the assistance.

GARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA M. 
Évaluation :
1

Fire the idiot who attached the trailer to my wife's minivan. It came off while she was driving to Jacksonville with the kids!!! I would like a full refund for risking their lives.

CHRISTINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma H. 
Évaluation :
5

Very organized business, and friendly, too. Vehicle was clean and well-maintained.

Walter D. 
Évaluation :
5

Everything was very well done thank you

NORMA H. 
Évaluation :
5

Service was exceptional and complete. Thank you very much!!!

BRIAN V. 
Évaluation :
3

Did not open till 9:30am and was in location earlier

CHIP W. 
Évaluation :
3

This was not the location I requested on the website as my pickup point. I was very disappointed to receive a phone call the day before we picked the trailer up telling me my pickup location was now Star Storage, 25 miles from my house. Uhaul should not give the customer the option of choosing a pickup point if you are only going to disregard it and do what is best for the company not the customer. I spent an hour on the phone the day of our pickup trying to understand why our pickup point had been changed. I was told it was a very busy weekend with parents moving their children to colleges. That's exactly what I was doing!! The wait time for the 1-800 uhaul number is too long and some employees are difficult to understand and worse, not helpful at all. In my many phone calls to the company, these three people were kind, helpful and courteous: Courtney, Renisha and Oliver. Unfortunately I do not have last names. Everything worked out well in the end, but leading up to the pickup of the trailer things were unpleasant.

LISA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iveta G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
1

I showed up to pick up my truck and the other equipment I had reserved in advance was not available. The store had no hand dollies / appliance dollies or blanket covers. I had to go to Home Depot and spend 125 $to purchase a hand dolly adequate for the job. VERY FRUSTRATING!!!!!

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda J. 
Évaluation :
4

Trailer was parked out in separate area for easy hook-up to my SUV. Nice customer service touch

GWEN S. 
Évaluation :
5

Perfect!

Vinay G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

R Bryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THADDEUS W. 
Évaluation :
5

Jeremy was fantastic to work with. Hang onto him!

PATRICK B. 
Évaluation :
4

This truck left us stranded and we didn't get a replacement at the scene. We were given the run around for 6 hours and no luck getting a moving truck the same day. This was the WORST customer service ever. I didn't get any assistance on my issue. We were left in the hwy and the truck was old and in very bad condition. I should be compensated for the 6 hours I waisted with this truck and no good service offered by the 800#. No apology nor anything.

ERICA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth V. 
Évaluation :
4

Very helpful staff and really clean place.

GIOVANNI L. 
Évaluation :
5

Nothing! Everything was super great!

ANN H. 
Évaluation :
3

Everything was going wrong that day. Office equipment was not cooperating, couldn't print, no manual contracts. Very frustrating experience. Jeremy was able to keep his cool but the entire process was frustrating for both of us!

ANN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE ANTONIO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M. 
Évaluation :
5

Let's GO GREEN. Offer ONE WAY usage IN TOWN for 5,99 $ for example. Does not makes sense to drive back an empty truck, it costs money to the customers and add miles to your trucks. A WIN-WIN-WIN, "U-haul-Customers-Our Planet"

Camilo T. 
Évaluation :
5

Excellent, expedient, quality service and equipment.

Barry P. 
Évaluation :
5

The staff was very helpful. From the reservation process a couple of days prior and on the day of pick-up. On the day of pick-up, picking up an auto transport, Jeremy was out in the rain helping hook-up the trailer to my vehicle. This was much appreciated.

WAYNE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
4

The person on staff on Friday evening (Dec 07) was extremely polite and accommodating.

TOM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY R C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talbott T. 
Non les évaluations ont été soumises pour cet établissement.

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