my bill was incorrect due to the mileage out being wrong. The correct mileage out was 29,990. The additional miles over the allotted 100 should only be 40 miles so the correct charge should be $11.60. Please revise the amount billed to my credit card and refund me the $20,98 that was overcharged in error. It is physically impossible to be this high when the entire trip was just 140 miles to Athens, GA. It is about 70 miles one way so the total round trip was only 140 miles total.Bryan P.
Customer Reviews for Star Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Cumming, GA 30040
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h pm
- Sam : 9h30 am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 9/5/2022: 9h00 am à 1h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Brittney was very friendly and just a pleasure to work with.Julie S.
Le client n'a pas laissé de commentaire.Yves A.
Le client n'a pas laissé de commentaire.Raymond G.
Send the fun ball amount of my rental when you check the truck back in. I should have a credit for the mileage that was chargedReba Y.
Le client n'a pas laissé de commentaire.EMROQIE V.
Le client n'a pas laissé de commentaire.Manith C.
Le client n'a pas laissé de commentaire.Sean H.
Always the best experience at this location.Gurpreet Singh B.
Trailer was old, but in good shape.Helmut F.
Le client n'a pas laissé de commentaire.Eduardo R.
I put gas in at the end to where I thought the gauge was originally but I got charged for 3 additional gallons. You need to start renting trucks with full tanks. This semi full tactic only benefits uhaul.Gerald D.
Star Storage on Canton Hwy is the best place to rent a UHaul. Tracey is the best. Thank youDustin P.
Very friendly and helpful staff. Great Highway 20 location for any move from Canton or Cumming areas.David N.
Everything went great. Friendly service, nice truck.David C.
I don't know why but the trailer seems to pull hard. Almost like the breaks were partially ongreat service at both endsDON S.
Le client n'a pas laissé de commentaire.Sandra S.
Everything was good. Thank you for your service and everything. There were 3 small things that you might consider to improve for next time. -1- I used your truck for pickup a patio set from someone. But when I first enter your truck, it was clean, I can't say much things about it (not as clean as my personal car, but since it's commercial vehicle, it's ok) but, there was a strange smell inside the vehicle. I felt like someone before me used this vehicle to carry a few sheeps or maybe a lot of pets inside the car. I wish you could use some perfume to get rid of that smell. -2- That could be better if you said "You'll get the password for the lock box after checking in process" at somewhere of the beginning of checking in process. If you already said that, you might need to write it bold so that people could see it :) -3- Taking photos, mileage etc. and everything is taking a bit long during checking in and dropping. But I think you can't do much thing about it since these steps are crucial. But your website visual is a bit flakey while I was trying to checking in on my phone (I have Samsung S10)Yusuf S.
Le client n'a pas laissé de commentaire.Dan H.
Liked the open parking space. It made it easy for me to return the vehicle hauler.Manith C.
Best rental experience. Friendly and helpful.Hung L.
Le client n'a pas laissé de commentaire.Edward G.
Charged for an extra day because they kept changing the time on me. Will not rent from this location ever again.Jon W.
While I was driving truck the water start pouring on me from the ceiling corners and edges and noticed there was a whole on the driver roof which I seems to cause the rain water filled under the ceiling. Also I have shown it to All Star renter manage/rep. As wells as took picture.Arpit P.
Pick up was easy and quick. Easy to get paperwork completed and on my way.Norris M.
Le client n'a pas laissé de commentaire.christian V.
This is one of the best out of all the locations we use. Space is large to pickup and drop trailers and attendants are always knowledgeable, helpful and care about safety as they always check our setup as we leave.Jeffrey F.
Tracy was very professional and helpful. Thank you so much!Joshua C.
Le client n'a pas laissé de commentaire.William W.
Staff was friendly and knowledgeable â€¦ excellent representatives of your companyEDWARD H.
Le client n'a pas laissé de commentaire.Jodi B.
Le client n'a pas laissé de commentaire.Jeff H.
Nothing great experienceLESLEY S.
Awesome customer serviceJamie C.
It's okay Nothing any issuesRajesh D.
Le client n'a pas laissé de commentaire.Greg V.
Le client n'a pas laissé de commentaire.Jacob W.
Le client n'a pas laissé de commentaire.jennifer A.
Le client n'a pas laissé de commentaire.Naresh T.
Le client n'a pas laissé de commentaire.Felix R.
Le client n'a pas laissé de commentaire.Robert O.
Tracey was a wonderful help. She was so professional, courteous, promptly responsive and helpful! Only negative, was that the truck had a janky AC knob that was a booger to deal with in the 92 degree heat. But overall, I will absolutely use Star Storage again for any local, small moving needs. Merci.Brandt B.
Le client n'a pas laissé de commentaire.Suzeette F.
I rented a 15' truck to move my daughter into school. The heat index yesterday was 104 degrees. When I picked up the truck the air conditioning did not work. The attendant offered to swap it out but that would take more time which we did not have. The experience was miserable. Perhaps its time to take a truck with 132 000 miles out of service? I would like a partial refund. Please call me at 770 329-8900 - Regards, Kerry FinnKerry F.
Very nice friendly serviceTracey R.
There's a very very bad vibration in the right front at 58mph or greater. Possibly a bad tire, out of balance or more likely the wheel bearing is shot.David N.
Friendly Staff. Easy pick up.Matthew G.
Everyone was very helpful. No problems at all.David G.
Le client n'a pas laissé de commentaire.Roy W.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Carmelo A.
I was told I could drop trailer at any location, but then was charged a fee for wrong drop off location. This issue resulted from an error in processing my order. Waited an hour discuss with the 800 number customer service and was given reference # 3240511. No one ever contacted me as was promised. Miserable experience.TODD S.
Le client n'a pas laissé de commentaire.Jeremy B.
Le client n'a pas laissé de commentaire.Bill D.
Tammy was very nice and tried to be helpful. The app to approve the appearance and mileage did not work, and AGAIN the gas was incorrect. I had no way of updating anyone that what I picked up was not what was represented by pictures or mileage. The truck was filthy inside and out.David C.
Le client n'a pas laissé de commentaire.Charles T.
Le client n'a pas laissé de commentaire.Steven A.
Le client n'a pas laissé de commentaire.Victor S.
Everything was great!Terry W.
System to pickup was easy enough.DANA P.
Our problems have occurred each time we have rented from this location and tried to use the mobile pickup. We got there at 5:20pm and went through the mobile pickup procedure but instead of giving us the code for the lock, it told us to go inside to get the key. The door was locked (even though it was before closing) and the attendant was on the phone but would not come to the door. We called the number and explained it to the person on the phone who told us to find someone to give us the key! After almost 10 mins the woman came to the door and was very rude telling us that we were speaking with the service and that she works for the storage place NOT UHaul. That doesn't matter to us, we just wanted the key. After another couple of minutes, she gave us the code for the lockbox and we were able to leave. If this had truly been 10 mins later, she would not have been there and we would not have been able to get the key. The idea of mobile pickup is great but it is not being used properly, at least not at this location. The mobile drop off procedure is also very cumbersome. We started to do it but had already locked up the truck and put the key back when it asked for interior pics. Feel free to call me if you would like further information. 775-303-6318. We rent UHaul all the time and it used to be very easy but have not had much luck since moving to Georgia.Roger A.
Friendly service every time we rent a UHaul from this location. Convenient and with great COVID precautionsConnie H.
Le client n'a pas laissé de commentaire.Harry P.
Le client n'a pas laissé de commentaire.Allen P.
Le client n'a pas laissé de commentaire.Susan S.
Ordered a 15' van. They changed it to a 20 at the higher cost. Keys were not in box, Cab was full of waste from last customer. Pizza boxes, multiple cups from QT, McDonalds bags etc.. and gas gauge read 25 miles to empty. But was told I had to get to 1/4 tank. They did credit me for the gas which I appreciated.Paul M.
I was originally scheduled to drop truck off at 1295 Canton Highway, Cumming, GA 30040 and attempted to do so. Walk into Texaco and did not see anyone working. I called out â€œHelloâ€ several times with no response. Finally as I started to leave a man appeared behind lottery ticket display. I introduced myself and put paperwork and keys on counter. He kept asking me if I was picking up or dropping off. Finally I picked up keys and said â€œreturnâ€. He then mumbled to me in another language. He reluctantly came out from behind the counter and walked towards the door mumbling at me again about 9am; it was 8:20am at the time. I followed him out the door with the keys in my hand. I walked down to the street while he stood on walkway above me yelling â€œWhere's Truck?â€ and replied â€œstraight aheadâ€; we went back and forth with this as started to become frustrated. I had a 9am meeting to lead and I spent 10 minutes at this location and was not making any progress in dropping off truck. He wouldn't even approach the truck. I wore a mask and he did not. He start yelling, â€œno parkingâ€ â€œno parkingâ€. I'm really confused because I have seen people park in the spot where the truck was on many occasions; there were no signs stating no parking. I did understand his concern that the truck was blocking a dump truck access to dumpster. I asked him when the dumpster gets emptied. Once again he just mumbled at me in another language. I offered to park the truck by the trailers near the street but he started cussing and yelling at me in a language I understood, â€œI said no parking $$)(, you ;)&(, I said no parkingâ€. I tried to explain I was told to drop truck off here according to paperwork left on countertop in store as well as on my online account. I was very frustrated at this point. I tossed the keys to him that he let drop to the ground. I began to walk away. This man began cussing and yelling at me again, â€œYou, ;)&& Come here :)&&))?, come back hereâ€ over and over until I turned around. He then threatened to charge me for a week if I left the truck here; I took his threat seriously and started to walk back towards him. As I was walking towards him I mumbled at him; I could not believe this was happening. As I was looking down he threw the keys at my head. I was able to block keys from hitting me in face but still caught them with other hand. I was climbing back into the truck as I cussed cussed at him. My daughter whom was there to drive home witnessed all of this yelled, â€œDad!!!â€. I calmed myself as much as I could and drove several miles to another location, Star Storage. I was unable to do online checkin until the appropriate personnel approved the new location. It's well after 9am now and I'm waiting for the approval which I received with no problems. As I rode home with daughter, I called customer support and filed a complaint about the U-Haul representative's attitude, unprofessionalism, laziness and lack of concern for customer who thought he was following protocols. Thankfully I had this horrible experience and not my wife. This is a terrible location to drop off I-Hauls. They just don't care.Donald R.
Always talk to the same person,knows what I need and does a great job helping me rent a trailer.Timothy R.
We had to call U-Haul Roadside Assistance twice. First, for a blown-out inner tire and second, for busted lights on the trailer ( as in no lights at all). For both calls the response was immediate. and the technicians that came were really experts in their field. All we can say is U-Haul is really DEPENDABLE! THANK YOU, again for taking care of our trip! May you have continued success, more power!Antonio D.
Le client n'a pas laissé de commentaire.Derek M.
Tracy was great she helped me with everything.Tracy H.
Great experience all around.William T.
Le client n'a pas laissé de commentaire.George H.
Le client n'a pas laissé de commentaire.Jeffrey S.
Very unorganized. They lost my reservation and the process was very confusing and they charged more than what we were suppose to pay. Suppose to be a one way uhaul but had to bring it back to Cumming or we would of been fined. Very frustrating. Won't use uhaul again.Isabella B.
Le client n'a pas laissé de commentaire.HILTON H.
Le client n'a pas laissé de commentaire.Christian L.
Such an easy process and Star Storage was very helpful as it was my first time renting. The cargo van was easy to drive and fit 2 queen bed sets and a large dining room server/console. I would recommend to anyone who doesn't want to drive the larger trucks.Kim S.
Improve return of vehicle. U haul app not very user friendly.Dan L.
Le client n'a pas laissé de commentaire.James S.
I dropped off after 6pm and used the key drop. I didn't have contact with anyone. The facility was clean and inviting.Brian Keith B.
I was not told ahead of time that this location only does contact free pick up - arrived and no one was there. Finally called national number to find out how to get the truck after waiting around for 30 minutes. The AC in the truck did not consistently work. 4 hour drive in 90 degree temp with little to no AC. Side-view mirror was loose and wouldn't stay upright. Truck definitely needs some maintenance.Michael B.
Le client n'a pas laissé de commentaire.Bill J.
The truck and location I originally booked was not available. Tracey called me several times and went over and beyond to ensure I had what I needed, Great communicatorJonathan P.
When I turned in the Truck, the Lady working was extremely RUDE. She said i couldn't come in due to i wasn't wearing a mask- but neither was she. When i asked did she want to review checkin the rental she said no - just give me the keys - i'll contact you if there are any issues Very unprofessional!!!! .Jeffrey M.
Le client n'a pas laissé de commentaire.Franklin T.
We have used this location several times. This time was unusually unfriendly. Yes, there is a pandemic and we should take precautions however, this experience was something I would never want others to experience. There is no reason to be so unwelcoming and unfriendly. Sorry that we bothered you with our business. How dare you make my 4 yr old wait outside.James F.
Le client n'a pas laissé de commentaire.Dave F.
Le client n'a pas laissé de commentaire.Mustafa Y.
All communication was done on-line due to the corona virus and the messages and correspondence were very confusing. We did finally talk with a representative on the phone and they were helpful. We did not request any packing blankets and we were told that there were none in the truck, when, in fact there were several. We, of course, turned them in when we returned the truck.Jessie S.
It was so easy to return the truck! I was quite pleased. Will definitely rent from U-Haul again.Floyd G.
Le client n'a pas laissé de commentaire.Craig S.
The APP is comber some could be improvedWilliam M.
Le client n'a pas laissé de commentaire.Scott L.
Have better customer service, better user friendly online technologyRichard V.
The office staff was very professional and customer oriented. Will rent again in futureWilliam T.
Absolutely wonderful staff. This will be my goto place for future storage and truck rentals.Ferozkhan M.
Le client n'a pas laissé de commentaire.Mary M.
Nothing. Great location. Easy access. Friendly, knowledgeable staffDennis T.