They're always great here. I rent alot
Juan G.
Customer Reviews for Star Valley Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rene and Debbie provided exceptional customer service!
HOYT S.Pay your local management more and they will have bigger smiles, lower your fees and your customers will be happier.
Katherine M.It costs me to much just to use a uhaul to see my daughter other than yeah then yeah
Matthew S.unknown
HOPE L L.Very friendly and helpful employees!
Rosanne S.Quick service
CHAD F.Ok, not great.
EVERETT M.Awesome experience. The staff was always very help. Would recommend to a friend.
danial w. | Expérience généraleI dropped off the truck at 5:30 and was charged a full day late fee.
Craig S.Very nice Management! Deb and Beverly were great!
STEPHANIE A. | Expérience généraleVery efficient! Quick pick up and return. Great place to do business with.
JOHN O.The only problem was when I was there at Christmas my pin to get in the locked gate would not work and the guy who works there just kept insisting that it was correct it may have been but it would not work when I tried in at the gate
Linda D. | Expérience généraleWe reserved our equipment (6x12 cargo trailer) about 2 weeks ahead of time at a location within 5 miles of our home. A few days before we were supposed to pick it up (May 17th), we get a call from a U-Haul representative who informs us that our trailer may not be available at the location we requested and we may want to make a "Plan B". Her idea was to go with a location just a little farther away and a scheduled return date of our equipment a day later. So, we did that. Well, the equipment did not get turned in as scheduled. So, we escalated our situation to a logistics coordinator- someone who had access to current locations of all equipment. She found one 35 miles away on the other side of Phoenix - not ideal because traffic is awful. In the meantime, I had my husband call my sister (who lives in Star Valley, AZ) and ask her if she would be willing to bring a trailer down from the U-haul dealer there? She said she would. So, Star Valley had a trailer for us! Great! Reserved it! Paid for it over the phone! Got a 50 $credit for our troubles! Didn't need the one in Phoenix! My sister gets over there about 30 minutes later and guess what?! Her ball is too big and there is no way it can be changed ( her hitch is locked on and the key is with her son, 2 hours away). So, we call the Phoenix location and that trailer is already rented and gone! So, we ended up driving 85 miles to Star Valley, hitching up the trailer and taking it back home. We lost another day. All because the "reservation" ( which was predicated on someone else turning in their equipment on time) meant nothing in the big scheme of things. Reasons given were " since co-vid, gas shortages, more people leaving than coming to our area. All understandable but to us, a reservation made on-line as the web-site suggests, our equipment should have been available a lot closer than 170 miles round trip. And, the really crazy part was we went back through Star Valley a day later on our way to our new home! Frustrating to say the least! Deb at Star Valley was great! She even gave us an extra day on our rental. That took some of the stress off! Thank you, Deb!
maureen S.Debbie was always friendly and helpful
Catherine C. | Expérience généraleFree gas
SCOTT F.Friendly and on top of things.
RICHARD M.Debbie was a joy to work with during the time the Uhaul site was down. She did everything possible to make the experience exceptional. Merci!
Michael F.Even with the snow, they made access reasonable. I never had any issues with access or billing.
James Z. | Expérience généraleWonderful staff.
Christina R.Terrible. Was supposed to pick up in Rye Az reservation for there and was charged for the rental. No one was even there at opening. Was told to go 30 miles away to get it in Star Valley AZ. Was charged again. The equipment was in terrible shape and I don't think properly functioning as it kept dragging randomly.
Jamie B.Two days before my reservation, they tried to bump my reservation and give it to another customer. After I booked a month in advance. As moving is stressful as it is, this speed bump caused a lot of concern. .
Megan W.The employees at this facility were very friendly & helpful!!
Bruce D.Debbie was great! Star Valley Storage is a's good as it gets!! 10/10!!
mathew C.The business was closed and I did a remote return.
Mike S.I have used this Star Valley U-Haul location several times over an extended period. It's always a pleasure to do business with them. They do a great job, and I appreciate their courtesy and professionalism.
ROBERT R.The manager, Debbie?, was wonderfully professional and kind. It was a great experience and the trailer was perfect. Thank you very much!
Martin H.Debbie was awesome during pickup and handled the 4 customers waiting for pickup very well
EDWARD B.Excellent service Opened gate late to enable us to unload car and drop off car carrier. Very accommodating.
KATHERYNE M.Owner was rude. She originally said that she had no room for the drop off and offered no solution as is I was going to drag the trailer to another location. She finally told me to back it into a tight spot which I did. I then had to unhook the trailer on my own. She did not inspect the trailer for any damages or issues (there are none). Can I give her a negative rating???
JOHN B.Really great people here. Great service and scheduling, all was readyto go at the appointed pick up time.
John P.We were told that we need to drop off at another location cuz they didn't have room on the lot. It took 30 to 40 minutes to contact them and get the code for the gate. We still left the truck there because that was the drop off address On our contract.
Kathryn S.Excellent service and quick pickup and drop off. Highly recommend if need UHaul services.
John O.Rene was very professional & knowledgeable about the UHaul system!! I will use them again.
John D.My experience was great
Paul C.U-Haul needs to let people know drop off parking is limited for after hours. The people that own the business were very helpful
Michael E.Our u haul truck had several problems, It was not half full of fuel as told, the passenger seat belt did not work , the horn did not work and the brakes were very squeaky when raining . Also had almost no windshield wash , the hood latch was jammed . I was not satisfied with the truck itself from U haul .. Amy
Amy D.All was excellent. Renee was the best ever.
LANE S.really good
santiago G.Rien
Judy C.Wash windows, please.
Gerald M.Debbie always does a great job with my U-Haul reservations, and it's a pleasure to be greeted by her dog Shiloh every time I visit Star Valley Storage! Thanks for a job well done.
Robert R.Clean glass inside and outside.
buddie H.