Great Customer service and very professional ..
michael boyer
Customer Reviews for Star Valley Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Check out and check in was seamless. Overall, a very good experience.
Larry ParrackThank you for a great experience!
Jason GrabingerJust keep doing your best... it's good enough.
Donald ProctorCustomer service exceptional, like new equip
scott chamberlainThe tire was dry rodded and needed to be changed. UHaul should have noticed that before the scheduled it.
Kristi Van VoorstNo improvements come to mind.
David StreitwieserNeed newer trucks with more updated amenities.
Morris WilliamsWas great , Barb was more than helpful
Robert NykazaNothing perfect 👌
MARK KLINEThe lady on duty was very friendly and helpful. You could tell that she wanted to provide good service.
David WrightExcellent helpful staff
scott chamberlainThe staff at Star Valley Storage we very helpful, polite, super nice and very patient . They need 5 stars not just the equipment!
Cynthia SchneppThe notation about the need for the bright-light function on the driver side to be repaired seemed to not be accessible for the return agent to see. So she also made a notation to U-Haul for that need.
Virginia HerbertStaff was wonderful. The experience could not have been better.
Bronwyn CampbellGreat Customer service
mike boyerVehicle was clean, well-maintained (AND the air conditioner performed superbly!) Staff was friendly, helpful and courteous. Our experience overall exceeded expectations.
Barbara HepburnPrimary individual unavailable, however the other on site was extremely knowledgeable and easy to help.drop oof was a snap,
Michael E JamesNot sure if I missed it when I was making the reservation but I do not remember seeing anywhere that I would have to have two contacts for uhaul to call. I was picking up the truck at 9 pm at night and drove over an hour to get it, not too many of my friends or family want a 9 pm phone call. Maybe do better about setting the expectation before I put my credit card info in.
Jessie DuBoceExcellent service à la clientèle
michael boyerNothing.
Robert PattersonThe manager was very helpful and took good care of whatever I needed. I would recommend this facility to anyone.
William VandersliceGreat people
Peggy Richards | Expérience généraleMy pickup and drop off location were changed multiple times without a call from customer service (I only received emails), and without a review of my mileage allowance- resulting in an upcharge for going over on miles, which was the only frustrating part of my experience.
Rebecca MooreThey were very helpful and promp
Vic MoneymakerNo problems. Great customer service. Good experience overall.
Dan LoweBooked the rental truck online the price per mile online was listed as $0,69 per mile but I was charged $0,79 per mile. Make sure you check prior to leaving the rental yard. Truck Reservation #84356965
JERRY HOAGLANDDid not like the fact there was not a working gate.
Matt Mcgowen | Expérience généraleThe female staff member was exceptionally courteous, kind, and helpful. We need more people like her in the world.
Marlene WolvertonExcellent customer service, trailer was in very good condition.
Steve WilsonThe customer service here in Payson they r really nice and and friendly and they r #1 in my book.
Vernon HerzerA great experience!
Patricia CorcoranNothing, they were awesome!!
Jacqueline CummingsWonderful customer service
Aleatha BoucherThe Star Valley location U Haul is in a transition of employment. The previous manager was working until a new employee was hired. She was an older lady like myself. We had to hitch thetrailer to my truck. Then unhitch it because the tongue of another trailer was under it. I had an appointment 2 hours away. This incident put me 40 minutes behind my schedule. I made my appointment barely in time. I like the Payson location on Tonto St much better. The employees are very reliable and efficient. I am in and out in no time and have always made my appointment where I was going in plenty of time without the stress the Star Valley location gives me.
Lynda ReyesThe couple that run it are Awesome!!
Donna SmigelCourteous and efficient personel.
Lynda ReyesEverything went very smoothly. Very professional and easy to work with.
DEBRA SatanaVery friendly, well maintained equipment
Scott ChamberlainVery nice people. I would recommend this place always.
WILLIAM ROWELLStaff were friendly, attentive, helpful and knowledgeable. Very good people.
KIM PALMERExtremely friendly staff and painless process. Wish I could say the same of other locations.
JR CookVery helpful thank you.
john penningtonGreat people I would recommend them
Victor Hernandez | Expérience généraleEasy Peasy pick up and everything was fine.
Dan ReidenbachMillage cost of vehicle is too much!!!
Louis CannaliatoGreat customer service!
Sherry MusurlianBauerno improvements, all satisfactory
Melvin ChataoGreat customer service. Nice place.
Kathie Manning | Expérience généraleFriendly people.
James PaxtonNo improvement needed. Maintain what you have there... the staff was extremely friendly and helpful and kind.. accommodating folks! Would recommend to anyone that needs services from U-Haul in this location or area!
Jimmy BerrierI was a few days late on my last payment (after renting for more than a year) and theyplaced a lock on our storage unit. I wish they would have emailed or called me instead. I made payment a few days late and they did not remove the lock at that time. Other than this issue we were happy with the rental unit and office staff.
Greg Vold | Expérience généraleVery friendly and helpful
Barbara Kingery | Expérience généraleThe lady that helped me was very nice and very thorough.
Jeff SchulteisCover the lunch hour so you don’t have to close the office between 1:00-2:00 every day.
Jack SarrettWonderful people helped me tremendously and I will always remember the care they gave me. Thank you so much for everything
Jesse Williamson | Expérience généraleVery courteous with an easy staff to help.
Raleigh BarberRented from Debbie in years previous and it's always been a smooth & a professionally friendly process. This time needing storage, Debbie, Jenni and her husband went above and beyond to meet my needs in a timely fashion, even on their busy 4th of July weekend! Highly recommend if you need storage in Payson!
Sierra Johnson | Expérience généraleThis was an excellent experience with Uhaul. Keep up the good work.
Michael LeahyExtremely friendly service. Nothing negative to say. Great place.
Mark Schuflepowski | Expérience généraleIt’s far too difficult to access the yard after the office has closed.
CARRIE CROSBY | Expérience généraleStaff was very helpful and friendly...would definitely rent from here again if ever needed!
Kathy Holt | Expérience généraleDebbie is a wonderful person that goes out of her way to meet your needs yes I will recommend this place Great management !!!
Manuel Valenzuela | Expérience généraleAwesome experience. The staff was always very help. Would recommend to a friend.
danial waters | Expérience généraleVery nice Management! Deb and Beverly were great!
STEPHANIE ATKINS | Expérience généraleThe only problem was when I was there at Christmas my pin to get in the locked gate would not work and the guy who works there just kept insisting that it was correct it may have been but it would not work when I tried in at the gate
Linda Dunlap | Expérience généraleDebbie was always friendly and helpful
Catherine Cullen | Expérience généraleEven with the snow, they made access reasonable. I never had any issues with access or billing.
James Zorn | Expérience généraleGreat experience. I felt appreciated as a customer. Would recommend your facility. Thank you Debbie!
MICHAEL TIE | Expérience généraleWe canceled this storage unit on Friday, September 27th with Debbie the office manager. We did NOT move in. Please confirm I was not charged for this uniy.
Wayne Kimball | RéservationWe were very pleased with the storage facility for the time we used it. The only reason we moved out as we made room available under our house and now we have no more storage needs. Merci
PAM AND STEVE STOVALL | Expérience généraleBest rental storage experience ever!
CHRIS BARR | Expérience généraleGreat Place
HANNAH LUSK | Expérience généraleWe found another facility closer to home but appreciate the friendly customer service
Jim Beadle | RéservationGetting the storage unit was quick and easy. The office lady was very helpful in directing us to the right sized unit. The unit was perfect for what we needed.
Privacy Request | Premières impressionsThe mngr of the fclty. was grt, very helpful. She called after the tire blowout and rpr on the trlr. At the fclty she put us into a lgr unt when we discov. the one we rsrvd. was too sml.
KELLY CARTER | Premières impressions