Évaluations des clients Star Valley Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Star Valley Storage
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LANE S. le
All was excellent. Renee was the best ever.
santiago G. le
really good
Judy C. le
Nothing
Gerald M. le
Wash windows, please.
Wayne K. le
We canceled this storage unit on Friday, September 27th with Debbie the office manager. We did NOT move in. Please confirm I was not charged for this uniy.
Robert R. le
Debbie always does a great job with my U-Haul reservations, and it's a pleasure to be greeted by her dog Shiloh every time I visit Star Valley Storage! Thanks for a job well done.
buddie H. le
Clean glass inside and outside.
Craig P. le
Give Renae a raise...she’s excellent....
Jeffrey Y. le
Debbie is great to work with
Jon S. le
Debi was extremely helpful. Went far above and beyond to accommodate my need for a drop off and storage unit. Thanks again!
Dale S. le
Well managed
EDWARD R. le
The customer representative had problems returning equipment for me to rent out but was not he fault uhaul needs to get their computer system fixed or updated.
Chad D. le
I sat at this location for 3 and a half hours just to try and fix rim country s mess up.
PATRICK C. le
Excellent people there great experience thank you
kori S. le
very helpful
Dallas D. le
Lady at the front desk was very friendly and inviting. Location was clean and organized.
Quinn T. le
Drop off location was changed to a location 20 miles outside of town. Dropped it off to original drop off location listed on paperwork as to not be held liable.
Andy V. le
Service above and beyond. Totally rectified the abject debacle attempted by the Uhaul traffic dept.
Linda M. le
On 5/11/19 I booked a UHaul truck online to pick up the next day, Sunday, 5/12/19 at 10:00 a.m. On Sunday, 5/12/19 I went to pick up the UHaul truck. Sara, the employee at the shop, advised her system did not show a reservation for me. As a result, I had no ride home and no way of transporting my belongings to Phoenix (over 100 miles from my location in Payson). It should be further noted it was Mother's Day and I needed to get home for planned activities with my family. Sara worked some magic and was able to get me a truck; everything worked out great. Sara was awesome and I would highly recommend the shop she worked at for their great customer service. On the other hand, I AM VERY VERY UNHAPPY WITH UHAUL!!! The website is a pain to use (not user friendly) and I was never notified that my reservation was cancelled, resulting in me being stranded 100 miles away from home (until Sara rescued me).
Bruce D. le
Excellent customer service here!!
john E. le
good old fashioned service. Thank you.
Shawna W. le
They were very helpful and stayed late to rent us the car hauler
eddie H. le
We tried three other locations to rent a U-Haul. This was after a big storm and most of the town was shut down. This office called us back and said they would be in the office shortly and they would rent us a vehicle. They made our move possible at the very last minute.
Robert S. le
I would have rather used another U-Haul dealer IN PAYSON to drop off the dolly. U-Haul made me go out of my way to drop this tow dolly off at an inconvenient location. I know of other U-haul locations in Payson but I feel U-Haul used me to locate their dolly for convenience for them, NOT ME............first time for this....and may be my last time if this happens again.
Kalen M. le
Even though the staff knew I was coming, and the time frame, they did not have a location for me to drop off the trailer. They had to walk around their storage facility to find a spot for me to squeeze it into. Once a spot was found, it was nearly impossible to get the trailer backed into it. Thankfully I know how to drive and back up trailers very well. I would say that the common U-Haul renter would not have been able to get the trailer or truck moved around the facility without causing tons of damage. The staff then tried to tell me i broke the trailer. I had to show them and explain to them how the jack on the trailer worked. They were not familiar with Uhaul’s equipment. The trailer was not broken and it worked great. I will rent from Uhaul again but I will NEVER use this faciality as a pick up or drop off.
ryan M. le
Great
LINDA H. le
The women in the office made it an easy effective transaction.
LAURIE S. le
Job well done by these people!
PAM AND STEVE S. le
We were very pleased with the storage facility for the time we used it. The only reason we moved out as we made room available under our house and now we have no more storage needs. Thank you
CHRIS B. le
Best rental storage experience ever!
HANNAH L. le
Great Place
David M. le
Very good people to work on hooking up car trailor.
Jim B. le
We found another facility closer to home but appreciate the friendly customer service
Shawna H. le
Unnecessary!
dawn S. le
everything was great . Fast & efficient. Very friendly people.
victor S. le
One needs a proper height jack to raise the trailer to the truck. This facility did not have it.
SHERRY N. le
The truck was a gas hog!!!
Bob R. le
Debbie in the office always does a great job, and it was fun to meet her dog Skylar!
John T. le
Great Experience. Great Customer Service
diana R. le
Funny and helpful
toni E. le
Outstanding customer service.
CLIFFORD M. le
Moving guys really worked hard, pleasant and courteous. Very careful with the furniture
Larry S. le
Keep up the GREAT friendly, knowledgeable and "local" service !!!
Brenda J. le
I was originally told to return the rental to 260 motors in Star Valley. Upon entering the store I was completely ignored and told I couldnt leave it there and had to take it to another location. I told the man I couldnt back the trailer as they had an extremely small lot. I was told he was busy working on someone's car and if I wanted help I needed to wait until he finished which would be at least another 15 min. I didn't have time to wait and after about 20 min of me trying to back around all their vehicles one nice gentleman came out to help. Whoever the first man was definitely let me know that I was putting him out by being there. This is the poorest representation of customer service I have ever seen. The 260 motors location does a complete disservice to the uhaul name. Renee at the Humeston location is the only reason I would rent from uhaul in the Payson area again. She was so nice and even apologized for the other locations rudeness.
Larry J. le
Great service. We had a new truck !!
Michael V. le
Have the lady at the storage get her some help she did a lot of work by her self I'm sure she could use some help she was very nice and helpfull
Joe V. le
The mileage was incorrect. Also, have a better selection. Lastly, dropping off across the street from our house should not cost $20 more than driving over 10 miles away one way to drop off.
KELLY C. le
The mngr of the fclty. was grt, very helpful. She called after the tire blowout and rpr on the trlr. At the fclty she put us into a lgr unt when we discov. the one we rsrvd. was too sml.