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Alfred H.
Customer Reviews for Star Valley Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The couple that run it are Awesome!!
Donna S.Courteous and efficient personel.
Lynda R.Everything went very smoothly. Very professional and easy to work with.
DEBRA S.Very friendly, well maintained equipment
Scott C.Very nice people. I would recommend this place always.
WILLIAM R.Staff were friendly, attentive, helpful and knowledgeable. Very good people.
KIM P.Extremely friendly staff and painless process. Wish I could say the same of other locations.
JR C.Very helpful thank you.
john P.Great people I would recommend them
Victor H. | Expérience généraleEasy Peasy pick up and everything was fine.
Dan R.Millage cost of vehicle is too much!!!
Louis C.Great customer service!
Sherry M.no improvements, all satisfactory
Melvin C.Great customer service. Nice place.
Kathie M. | Expérience généraleFriendly people.
James P.No improvement needed. Maintain what you have there... the staff was extremely friendly and helpful and kind.. accommodating folks! Would recommend to anyone that needs services from U-Haul in this location or area!
Jimmy B.I was a few days late on my last payment (after renting for more than a year) and theyplaced a lock on our storage unit. I wish they would have emailed or called me instead. I made payment a few days late and they did not remove the lock at that time. Other than this issue we were happy with the rental unit and office staff.
Greg V. | Expérience généraleVery friendly and helpful
Barbara K. | Expérience généraleThe lady that helped me was very nice and very thorough.
Jeff S.Cover the lunch hour so you don't have to close the office between 1:00-2:00 every day.
Jack S.Wonderful people helped me tremendously and I will always remember the care they gave me. Thank you so much for everything
Jesse W. | Expérience généraleVery courteous with an easy staff to help.
Raleigh B.Rented from Debbie in years previous and it's always been a smooth & a professionally friendly process. This time needing storage, Debbie, Jenni and her husband went above and beyond to meet my needs in a timely fashion, even on their busy 4th of July weekend! Highly recommend if you need storage in Payson!
Sierra J. | Expérience généraleThis was an excellent experience with Uhaul. Keep up the good work.
Michael L.Extremely friendly service. Nothing negative to say. Great place.
Mark S. | Expérience généraleTruck was great. The service was great too! Thankful they had a truck for us today. We will rent here again soon
Craig F.Improve your reservation system and your communication with customers.
Robert G.My trailer was ready as reserved; Jenny and her husband were very cordial and quickly executed my agreement, hooked up the trailer and off I went.
Kerry M.Very nice and accommodating.
Tori A.Customer service was great! Made it very easy to pickup the trailer I needed.
Daryl S.Debbie was very accommodating in meeting my needs, extremely pleasant & professional.
Kerry M.Star Valley is excellent!!! Their customer service is courteous and professional. I have used Starvalley three times now and would highly recommend their services to anyone. They fully explain the contract prices and conditions and make sure all customers are fully informed. They deserve a new category of 10 stars.
JAMES W.They were supper helpful and friendly. Solid 10 on service. Je la recommande fortement.
William S.Excellent customer service thank you star Valley youth hall.
Carl S.Need to check trucks before people rerent after it has been turned in
rachel B.It’s far too difficult to access the yard after the office has closed.
CARRIE C. | Expérience généraleDespite some confusion over the incorrect equipment number appearing on the checkout location rental contract, the issue was ultimately resolved by Kristi from your customer service department. Kristi was extremely professional and followed through to correct the discrepancies.
Kerry M.Very nice person to receive the truck.
Craig M.We have rented hundreds of Uhaul's over the last 10 years all over the country. Some rental experiences have been good and some really bad. Each experience is definitely not consistent. I think that's what Chik-fil-a does really well - it doesn't matter where you eat in the country the experience is the same. Having said that,, I want to give a HUGE SHOUT OUT to the guys at the drop off location in Star Valley, Arizona! We have dropped off twice now and each time was the same. Just some good ole guys who are nice, polite and care. You can just feel how genuine they are. Thanks guys it was refreshing to find good folks still out there like you!!!
PATRICK D.Jenny and Debbie are always amazing to deal with and always go above and beyond!
Juan Galvan J.There was a trash behind the seats and the gas tank was only 3/4 full which I didn't didn't notice until after the truck was loaded and I was already heading out of town. The people at the rental company were very nice and helpful and I would recommend them to anyone.
MARK K.The U-Haul leaked in moms attic ang got my stuff wet. Reported to drop off location
Mark H.Staff was very helpful and friendly...would definitely rent from here again if ever needed!
Kathy H. | Expérience généraleyou guys at the payson office rock thank for waiting late
JOEL B.VERY HELPFUL STAFF EASY TO WORK WITH
BRUCE C.Always the best!
JUAN G.No actions needed. Excellent experience. Je la recommande fortement.
MICHAEL C.Can't think of a thing! Great experience. Again
KAREN D.The attendant came out into the lot to greet us. The lot was full, but he allowed us to drop the trailer in front of the office. He did all the work and was very friendly. He even allowed us to drop some refuse in the dumpster and helped us with that also. I felt like a friend when I left. Very nice!!!!
MARK D.Great experience. Friendly staff. Good instructions. Rented the truck for 2 days, had it for 4. The staff coordinated the extended rental with me easily. Awesome experience. Thank you!!!
KAREN D.Jenny was absolutely exceptional & she went above & beyond imagineable! Her integrity was “ off the charts†in a dozen ways! I wish everyone Uhaul experience was pleasant & easy as this one…
ANGELA N.They were great. They went the extra mile to help me with what I needed.
GRADY E.Debbie is a wonderful person that goes out of her way to meet your needs yes I will recommend this place Great management !!!
Manuel V. | Expérience généraleGreat service.
PATRICK M.Nothing! They were also very nice!
CYNTHIA S.No one answered the phone on the first two tries when we were returning. They were very nice when we got to the location.
Ronald S.stop changing the initial rental- every call from your company something changed vehicle type, location STAR Valley was excellent to work with
alex M.They're always great here. I rent alot
Juan G.Rene and Debbie provided exceptional customer service!
HOYT S.Pay your local management more and they will have bigger smiles, lower your fees and your customers will be happier.
Katherine M.It costs me to much just to use a uhaul to see my daughter other than yeah then yeah
Matthew S.Awesome experience. The staff was always very help. Would recommend to a friend.
danial w. | Expérience généraleVery nice Management! Deb and Beverly were great!
STEPHANIE A. | Expérience généraleThe only problem was when I was there at Christmas my pin to get in the locked gate would not work and the guy who works there just kept insisting that it was correct it may have been but it would not work when I tried in at the gate
Linda D. | Expérience généraleDebbie was always friendly and helpful
Catherine C. | Expérience généraleEven with the snow, they made access reasonable. I never had any issues with access or billing.
James Z. | Expérience généraleGreat experience. I felt appreciated as a customer. Would recommend your facility. Thank you Debbie!
MICHAEL T. | Expérience généraleWe canceled this storage unit on Friday, September 27th with Debbie the office manager. We did NOT move in. Please confirm I was not charged for this uniy.
Wayne K. | RéservationWe were very pleased with the storage facility for the time we used it. The only reason we moved out as we made room available under our house and now we have no more storage needs. Merci
PAM AND STEVE S. | Expérience généraleBest rental storage experience ever!
CHRIS B. | Expérience généraleGreat Place
HANNAH L. | Expérience généraleWe found another facility closer to home but appreciate the friendly customer service
Jim B. | RéservationGetting the storage unit was quick and easy. The office lady was very helpful in directing us to the right sized unit. The unit was perfect for what we needed.
Privacy R. | Premières impressions