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JAMES S.
Customer Reviews for State Street Stop N Go
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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I NEVER RECOMMEND THIS LOCATION FOR NOBODY!!! THE TRUCK IS EMPTY, NO GAS, I PUT 20,00 $ AND THEY NEVER RETORN ME BACK MY MONEY!!! I NEVER GO AGAIN TO THIS PLACE TO RENT THE TRUCK. N GOOD LUCK
MILDRED P.Get reliable and honest staff
Romika P.This is a worst location it took me 15 min to return trailer because the guy was busy making tacos for other customer ,its a restaurant +convenience store+ uhaul ...
shahroz F.Laid back easy going place with an amazing staff!
John H.I took an airplane and an Uber to arrive at the rental location that was in my contract, only to find that they moved my rental to another city! They said they sent a text - to a land line. The customer service person I spoke to, after 40 minutes of being on hold, was snippy and unapologetic. Very poor customer service.
Andrea M.You need to close this location. They share a building with a rib place. We had a hard time pulling into this location. Before pulling we had to call them to move a truck and wait for rib customers to move their vehicles. My paper work was completed a day later than drop off.
GARY WILLIAM L.The owners were amazing. Verrry professional, friendly, & honestly hilarious! Thank you for all your help
Courtney L.Very nice and easy transaction..
Igor V.Just great
federico R.Our daughter dropped off the truck so I have no feedback to give on the other end.
KIMZAHN P.Excellent customer satisfaction, I would be back here if I need a truck rental again 🤞ðŸ½
EDDIE D.The app/online experience was abysmal. I will be looking at other rental options in the future. The guy at the desk was kind and helpful, to the best of his ability.
KATHLEENNICOLE L.Great customer service, a really positive and happy vibe
Jill D.I was over charged and currently fighting to get reimbursed
Timothy E.They charged me for a cleaning fee and I tried contacting them at the provided email address (multiple times), but they never responded. Frustrating.
Tayfun S.The van I rented had a constant Check Engine Light. This reservation was odd from the beginning. I originally selected the U-Haul location: Gibbs Street Self Storage, 225 Gibbs St., Rochester, NY 14605. I received a call transferring my rental to this less convenience location on State Street. The neighborhood not as good and further away, but since I was not given other options, I took it. Listen to the tapes. I was steered only to this location. When I went to pick up the vehicle, they didn't have furniture dollies; further delay. So I called over to Gibbs to inquire about dollies, which they had two. When I went to pick up the dollies, I see no less than 3 vans identical to mine at the location. I inquired of the Gibbs location manager why they were not available and why I was transferred. She was irritated, because those van were available and had been all week. This whole thing stinks of U-Haul Corporate running an share-the-wealth campaign on it's dealers. Is U-Haul taking customers away from their better neighborhood, higher quality dealers and giving them to the lower quality, poor neighborhood dealers? I'd like an answer as to why I was forced away from where I wanted to go. I have the business card of Gibbs Storage and they told me to call them directly next time. But if U-Haul is in the habit of moving me from my desired location in order to share the wealth, you've lost a customer. I want to choose where I go! Again, I'd like to know why this was done. THE VANS WERE AVAILABLE!! Don't tell me they were not; the Gibbs owner verified it.
Jim W.Really friendly staff that was so helpful! Loved the combination of U-Haul and J-Ribs, good idea to have some decent food after hard work.
jacobus B.The staff at J Ribs rock!
Thomas L.Best U-Haul place ever! Will definitely use State Street Stop N Go again.
Frederick D.great service
jeremiah S.Shattered glass in the back of the truck didnt realize it till we had items in it already glass was not from any items i brought on truck cut my finger on a few shards was also told vehicle was on a quarter tank and to return it on quarter tank i was charged for fuel regardlessly? Needle was above quarter tank when returned to location im extremely dissatisfied
Christopher K.Great service, friendly staff, courteous, and extremely professional customer services.
CYNTHIA L.Very good customer service. My only problem was the u-haul did not have a ramp to roll the appliance utility cart down with my refrigerator therefore I had a difficult time getting it on and off of the truck.
Tammy W.Friendly service, no complaints here!
Nicholas N.Definitively, this is the best UHAUL branch that I have ever worked with in the city or county. Excellent customer service that was hassle-free and extremely efficient. I was in and out in 12 minutes.
Michael P.This is day 3 still ain't get my deposit back
ALTON D.The custom service was very poor, the truck was so dirty and smelled bad, and took Jesse about 45 min to hand me the key to U-Haul track. Jesse stated the gas in truck was at 3/4th but it was below empty and when I pointed it out he said he would make the change to documents right away and that I could just go head take the truck. I trusted him and took off. Then 20min or so later he called and asked me to bring the truck back with gas at 3/4th and that he'll credit me for amount. So I did, but he never gave me the credit back. Instead, he claimed that the changes of documents didn't go through due to WIFI issues. And he can't do anything about it at that point. So not professional and cheated costumes. I'd not recommend this at all to anyone!
Wa J.Support the indigenous people of America. The Rochester natives who own and operate the specific location on state and brown st are amazing. I would definitely, always bring my business there.
DONOVANA H.This location ,I have used many of times and the service is always awesome . The registration is in and out and the return is great.
Nancy M.Everything was GUCCI from beginning to end.
WILLIAM B.The place thst I got the truck from was great. It was the actual uhaul customer service that gets 0 stars or a poor rating. They suck. This is the third negative issue I have had with them when renting a truck.
TANJANIKAO G.These guys helped me out big time. The Henrietta location called me an hour before pick up time and said they over booked - the said they would transfer my reservation- I called State street and they said they would hold the 26ft for me and they had not received the reservation transfer 45 minutes after I has received the call. 100 % would recommend State Street Thanks again (just wish I had the time to try some of the excellent smelling food)
SHEILAGRACE O.Nice people. Excellent customer service.
serge B.Aucun
Roshelle B.You run your establishment in an impeccable manner. There is not a need for improvement.
Michael P.I scheduled a self pick up at 9:00am but ended up waiting until after 10:30am because the truck keys were in the building. My wife called after I picked up the truck because she was upset about the service and was lied to saying I could have just taken the truck. After this experience I doubt I'll ever use U-Haul again.
mark W.It was very nice meeting Thomas Palmiero today the only thing too say between Jessie & Thomas there's nothing a customer could not be happier with will be renting at this location is not only a pleasure but u can get a slamming lunch another guarantee . R.McQ
Raymond M.Refund my dolly rental money. Don't leave customers waiting on the phone on hold for half hour delaying their move. More helpful customer service person when you do finally get through.
john S.Be more organized! I had reserved a u haul for 930am and wasn't able to get it until a hour later which caused me to have to pick up a extra mover because we were running a hour late which then caused me extra gas and miles on the u-haul! Not happy at all!!
jessica P.The van I reserved was not available .
Zakiya M.I said "yes" to the above clean and well maintained. For the most part it was but whoever rented it before must have spilled a beverage so the floor of the van was sticky. Other than that, very clean, ran well, etc. Jessie, the manager, is excellent.
Louise S.So amazing the Uhaul in Rochester was that they also operate JRibs right on Uhaul sight! The converted oil cans to grill was smoking/ slow cooking outside in front when we drove up... couldn't resist the aroma after a long day of moving our daughter so they had ribs for us to-go in 5 min. Hands down much better than Dinosaur BBQ and reasonably priced. Great end to our day. I wish the proprietor well.
JULIAGRACE R.I used less than 15 miles and them people reported I used 35 miles and I got charged. Like it's crazy
Bienvenu L.It is a business that is super busy, and have too many things going on. Also much further from our office than many other dealers, which have more inventory.
PHIL F.The representative wasn't wearing a mask and he was hitting on me, he asked my phone number. I will absolutely never recommend that location to anyone else ever again.
Ipek A.My reservation was changed by you during the last 12 hours of my pickup. Your problem of a vandalized truck became mine. I can't tell you how pissed off and stressed out I was. Not only did you change it, but when I went the next morning and has someone else drive me at 6 am I could NOT pickup the truck!!! Your person said I was setup for online pickup and I wasn't!! The whole rental experience SUCKED.
Don S.The owner of this location was awesome! Friendly, happy, and knowledgeable. I would highly recommend this location. It was easy to find as well.
judy R.The gentlemen at the stop and shop store where very very nice. Location was not the safest location. They did help me with where to return u haul. They said they like there trucks to stay at the same location.
Sherry H.The owner was very friendly and helpful. He helped me locate the truck (there was another lot) and got me the key and accessories I ordered.
Nevada O.My only problem is that there was no dolly in the truck. Otherwise, it was great!
Dillon D.