mirella H.
Le client n'a pas laissé de commentaire.
Évaluations des clients State Street Stop N Go
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de State Street Stop N Go
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Thomas L.
The staff at J Ribs rock!
Frederick D.
Best U-Haul place ever! Will definitely use State Street Stop N Go again.
jeremiah S.
great service
Christopher K.
Shattered glass in the back of the truck didnt realize it till we had items in it already glass was not from any items i brought on truck cut my finger on a few shards was also told vehicle was on a quarter tank and to return it on quarter tank i was charged for fuel regardlessly? Needle was above quarter tank when returned to location im extremely dissatisfied
CYNTHIA L.
Great service, friendly staff, courteous, and extremely professional customer services.
Tammy W.
Very good customer service. My only problem was the u-haul did not have a ramp to roll the appliance utility cart down with my refrigerator therefore I had a difficult time getting it on and off of the truck.
Nicholas N.
Friendly service, no complaints here!
Michael P.
Definitively, this is the best UHAUL branch that I have ever worked with in the city or county. Excellent customer service that was hassle-free and extremely efficient. I was in and out in 12 minutes.
ALTON D.
This is day 3 still ain't get my deposit back
Wa J.
The custom service was very poor, the truck was so dirty and smelled bad, and took Jesse about 45 min to hand me the key to U-Haul track. Jesse stated the gas in truck was at 3/4th but it was below empty and when I pointed it out he said he would make the change to documents right away and that I could just go head take the truck. I trusted him and took off. Then 20min or so later he called and asked me to bring the truck back with gas at 3/4th and that he'll credit me for amount. So I did, but he never gave me the credit back. Instead, he claimed that the changes of documents didn't go through due to WIFI issues. And he can't do anything about it at that point. So not professional and cheated costumes. I'd not recommend this at all to anyone!
DONOVANA H.
Support the indigenous people of America. The Rochester natives who own and operate the specific location on state and brown st are amazing. I would definitely, always bring my business there.
Nancy M.
This location ,I have used many of times and the service is always awesome . The registration is in and out and the return is great.
WILLIAM B.
Everything was GUCCI from beginning to end.
TANJANIKAO G.
The place thst I got the truck from was great. It was the actual uhaul customer service that gets 0 stars or a poor rating. They suck. This is the third negative issue I have had with them when renting a truck.
SHEILAGRACE O.
These guys helped me out big time. The Henrietta location called me an hour before pick up time and said they over booked - the said they would transfer my reservation- I called State street and they said they would hold the 26ft for me and they had not received the reservation transfer 45 minutes after I has received the call. 100% would recommend State Street Thanks again (just wish I had the time to try some of the excellent smelling food)
serge B.
Nice people. Excellent customer service.
Roshelle B.
None
Michael P.
You run your establishment in an impeccable manner. There is not a need for improvement.
mark W.
I scheduled a self pick up at 9:00am but ended up waiting until after 10:30am because the truck keys were in the building. My wife called after I picked up the truck because she was upset about the service and was lied to saying I could have just taken the truck. After this experience I doubt I'll ever use U-Haul again.
Raymond M.
It was very nice meeting Thomas Palmiero today the only thing too say between Jessie & Thomas there's nothing a customer could not be happier with will be renting at this location is not only a pleasure but u can get a slamming lunch another guarantee . R.McQ
john S.
Refund my dolly rental money. Don't leave customers waiting on the phone on hold for half hour delaying their move. More helpful customer service person when you do finally get through.
jessica P.
Be more organized! I had reserved a u haul for 930am and wasn't able to get it until a hour later which caused me to have to pick up a extra mover because we were running a hour late which then caused me extra gas and miles on the u-haul! Not happy at all!!
Zakiya M.
The van I reserved was not available .
Louise S.
I said "yes" to the above clean and well maintained. For the most part it was but whoever rented it before must have spilled a beverage so the floor of the van was sticky. Other than that, very clean, ran well, etc. Jessie, the manager, is excellent.
JULIAGRACE R.
So amazing the Uhaul in Rochester was that they also operate JRibs right on Uhaul sight! The converted oil cans to grill was smoking/ slow cooking outside in front when we drove up... couldn't resist the aroma after a long day of moving our daughter so they had ribs for us to-go in 5 min. Hands down much better than Dinosaur BBQ and reasonably priced. Great end to our day. I wish the proprietor well.
Bienvenu L.
I used less than 15 miles and them people reported I used 35 miles and I got charged. Like it's crazy
PHIL F.
It is a business that is super busy, and have too many things going on. Also much further from our office than many other dealers, which have more inventory.
Ipek A.
The representative wasn't wearing a mask and he was hitting on me, he asked my phone number. I will absolutely never recommend that location to anyone else ever again.
Don S.
My reservation was changed by you during the last 12 hours of my pickup. Your problem of a vandalized truck became mine. I can't tell you how pissed off and stressed out I was. Not only did you change it, but when I went the next morning and has someone else drive me at 6 am I could NOT pickup the truck!!! Your person said I was setup for online pickup and I wasn't!! The whole rental experience SUCKED.
judy R.
The owner of this location was awesome! Friendly, happy, and knowledgeable. I would highly recommend this location. It was easy to find as well.
Sherry H.
The gentlemen at the stop and shop store where very very nice. Location was not the safest location. They did help me with where to return u haul. They said they like there trucks to stay at the same location.
Nevada O.
The owner was very friendly and helpful. He helped me locate the truck (there was another lot) and got me the key and accessories I ordered.
Dillon D.
My only problem is that there was no dolly in the truck. Otherwise, it was great!
CHARIE W.
I made a reservation on East ridge road and the man told me that my truck was not available for me and I made a reservation ahead of time when I got there he told me that the truck was not available to me I was put on standby in case someone never showed up to pick up their truck I was very offended because I needed to move the State Street store was wonderful but I don't want that experience with U-Haul again because it was very unfortunate how I was treated at 1107 East ridge road
Linda H.
The 6' X 12' enclosed trailer that I had reserved was not available at that location. Stating that a reservation is guaranteed, but subject to availability, is nonsensical and extremely poor business practice. Thank to Jessie, the authorized dealer at that location, who drove nearly an hour each way to Penn Yan to pick up the van, I finally received the trailer at 4:30 PM. This was 6 1/2 hours later than my reservation stated and thus delayed my departure from Rochester until the next morning.
Gina M.
The gentleman that helped me to do the return process was absolutely wonderful. He was very curtious.
Ida B.
The truck was not in good shape to be moving anything
Greg L.
The guys at Stop N Go were awesome! Very attentive. Very fast. Got us on the road in no time!
Timothy L.
Very nice customer service, easy pick up and delivery.
Arnaldo V.
I have to admit the customer service at this location was excellent . It was a a breathe of fresh air. You don't see customer service like this anymore ??
Raymond M.
This place is on its game no miss here for a quality experience get it done here that's happening
Donald M.
Owner of location was very nice. He definetly cares about customer service.
Charles C.
Nothing. Nice trailer, nice people, good price!
Gregory L W.
Great, service and great Jerk Chicken!
CHRISTOPHER L.
The parking lot is very hard to get in and out of.
Aubrey B.
Staff was great but it was very unclear that it was a Uhaul... Just looked like a corner store.
Gabriel C.
I believe nothing needs improvement. The customer service was great! And they we're very respectful. The truck ran great. I'd definitely rent from this location again. :)
Melvin M.
Attendant was respectful and courteous. Attendant was knowledgeable with explaining rental policies options for payment.
david R.
It's a tough market especially moving But Jessie came through for me.
Khadedra J.
Nothing
louis R.
Person running shop was busy tending a BBQ grill in front of building. Very sloppy. Did very little other than take the keys from my hand. Didn't check mileage or gas gauge. I will never go here again.
Steven S.
Jessie the store owner was excellent to deal with. Extremely polite, knowledgeable and helpful. So much so, that I will try to do business with this store whenever I need to rent in the future.
Melanie T.
Jesse at State St Stop & Go was as professional al, courteous & obliging as they come! I also appreciated the ease in which I was able to transfer my reservation to his location & check in & out.
Robert W.
It was difficult to know exactly where to park the U-Haul- perhaps numbering the parking spots would be helpful.
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