Customer Reviews for State Street Stop N Go
(Concessionnaire U-Haul dans le voisinage)

126 évaluations

400 State St   Rochester, NY 14608

(585) 672-6485

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 8h pm
  • Sam : 10h am à 8h pm
  • Dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(585) 672-6485

400 State St
Rochester, NY 14608

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 8h pm
  • Sam : 10h am à 8h pm
  • Dim : 9h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank F. 
Évaluation :
5

Very nice and easy transaction..

Igor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Just great

federico R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Orleatha O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kinisha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELR C. 
Évaluation :
4

Our daughter dropped off the truck so I have no feedback to give on the other end.

KIMZAHN P. 
Évaluation :
5

Excellent customer satisfaction, I would be back here if I need a truck rental again 🤞🏽

EDDIE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wenona P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nakiya P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASHAUN R. 
Évaluation :
3

The app/online experience was abysmal. I will be looking at other rental options in the future. The guy at the desk was kind and helpful, to the best of his ability.

KATHLEENNICOLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william N. 
Évaluation :
5

Great customer service, a really positive and happy vibe

Jill D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK D. 
Évaluation :
5

I was over charged and currently fighting to get reimbursed

Timothy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennysel A. 
Évaluation :
1

They charged me for a cleaning fee and I tried contacting them at the provided email address (multiple times), but they never responded. Frustrating.

Tayfun S. 
Évaluation :
3

The van I rented had a constant Check Engine Light. This reservation was odd from the beginning. I originally selected the U-Haul location: Gibbs Street Self Storage, 225 Gibbs St., Rochester, NY 14605. I received a call transferring my rental to this less convenience location on State Street. The neighborhood not as good and further away, but since I was not given other options, I took it. Listen to the tapes. I was steered only to this location. When I went to pick up the vehicle, they didn't have furniture dollies; further delay. So I called over to Gibbs to inquire about dollies, which they had two. When I went to pick up the dollies, I see no less than 3 vans identical to mine at the location. I inquired of the Gibbs location manager why they were not available and why I was transferred. She was irritated, because those van were available and had been all week. This whole thing stinks of U-Haul Corporate running an share-the-wealth campaign on it's dealers. Is U-Haul taking customers away from their better neighborhood, higher quality dealers and giving them to the lower quality, poor neighborhood dealers? I'd like an answer as to why I was forced away from where I wanted to go. I have the business card of Gibbs Storage and they told me to call them directly next time. But if U-Haul is in the habit of moving me from my desired location in order to share the wealth, you've lost a customer. I want to choose where I go! Again, I'd like to know why this was done. THE VANS WERE AVAILABLE!! Don't tell me they were not; the Gibbs owner verified it.

Jim W. 
Évaluation :
5

Really friendly staff that was so helpful! Loved the combination of U-Haul and J-Ribs, good idea to have some decent food after hard work.

jacobus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNF JR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mirella H. 
Évaluation :
5

The staff at J Ribs rock!

Thomas L. 
Évaluation :
5

Best U-Haul place ever! Will definitely use State Street Stop N Go again.

Frederick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

great service

jeremiah S. 
Évaluation :
1

Shattered glass in the back of the truck didnt realize it till we had items in it already glass was not from any items i brought on truck cut my finger on a few shards was also told vehicle was on a quarter tank and to return it on quarter tank i was charged for fuel regardlessly? Needle was above quarter tank when returned to location im extremely dissatisfied

Christopher K. 
Évaluation :
5

Great service, friendly staff, courteous, and extremely professional customer services.

CYNTHIA L. 
Évaluation :
4

Very good customer service. My only problem was the u-haul did not have a ramp to roll the appliance utility cart down with my refrigerator therefore I had a difficult time getting it on and off of the truck.

Tammy W. 
Évaluation :
5

Friendly service, no complaints here!

Nicholas N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rivka H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorothy B. 
Évaluation :
5

Definitively, this is the best UHAUL branch that I have ever worked with in the city or county. Excellent customer service that was hassle-free and extremely efficient. I was in and out in 12 minutes.

Michael P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chloe M. 
Évaluation :
1

This is day 3 still ain't get my deposit back

ALTON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINICK L. 
Évaluation :
1

The custom service was very poor, the truck was so dirty and smelled bad, and took Jesse about 45 min to hand me the key to U-Haul track. Jesse stated the gas in truck was at 3/4th but it was below empty and when I pointed it out he said he would make the change to documents right away and that I could just go head take the truck. I trusted him and took off. Then 20min or so later he called and asked me to bring the truck back with gas at 3/4th and that he'll credit me for amount. So I did, but he never gave me the credit back. Instead, he claimed that the changes of documents didn't go through due to WIFI issues. And he can't do anything about it at that point. So not professional and cheated costumes. I'd not recommend this at all to anyone!

Wa J. 
Évaluation :
5

Support the indigenous people of America. The Rochester natives who own and operate the specific location on state and brown st are amazing. I would definitely, always bring my business there.

DONOVANA H. 
Évaluation :
5

This location ,I have used many of times and the service is always awesome . The registration is in and out and the return is great.

Nancy M. 
Évaluation :
5

Everything was GUCCI from beginning to end.

WILLIAM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk W. 
Évaluation :
5

The place thst I got the truck from was great. It was the actual uhaul customer service that gets 0 stars or a poor rating. They suck. This is the third negative issue I have had with them when renting a truck.

TANJANIKAO G. 
Évaluation :
5

These guys helped me out big time. The Henrietta location called me an hour before pick up time and said they over booked - the said they would transfer my reservation- I called State street and they said they would hold the 26ft for me and they had not received the reservation transfer 45 minutes after I has received the call. 100 % would recommend State Street Thanks again (just wish I had the time to try some of the excellent smelling food)

SHEILAGRACE O. 
Évaluation :
5

Nice people. Excellent customer service.

serge B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel luis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN C. 
Évaluation :
5

Aucun

Roshelle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMONA G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lyndsay W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher J O. 
Évaluation :
5

You run your establishment in an impeccable manner. There is not a need for improvement.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight A. 
Évaluation :
1

I scheduled a self pick up at 9:00am but ended up waiting until after 10:30am because the truck keys were in the building. My wife called after I picked up the truck because she was upset about the service and was lied to saying I could have just taken the truck. After this experience I doubt I'll ever use U-Haul again.

mark W. 
Évaluation :
5

It was very nice meeting Thomas Palmiero today the only thing too say between Jessie & Thomas there's nothing a customer could not be happier with will be renting at this location is not only a pleasure but u can get a slamming lunch another guarantee . R.McQ

Raymond M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica T. 
Évaluation :
3

Refund my dolly rental money. Don't leave customers waiting on the phone on hold for half hour delaying their move. More helpful customer service person when you do finally get through.

john S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin F. 
Évaluation :
2

Be more organized! I had reserved a u haul for 930am and wasn't able to get it until a hour later which caused me to have to pick up a extra mover because we were running a hour late which then caused me extra gas and miles on the u-haul! Not happy at all!!

jessica P. 
Évaluation :
1

The van I reserved was not available .

Zakiya M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noretha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wyatt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moretha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

I said "yes" to the above clean and well maintained. For the most part it was but whoever rented it before must have spilled a beverage so the floor of the van was sticky. Other than that, very clean, ran well, etc. Jessie, the manager, is excellent.

Louise S. 
Évaluation :
5

So amazing the Uhaul in Rochester was that they also operate JRibs right on Uhaul sight! The converted oil cans to grill was smoking/ slow cooking outside in front when we drove up... couldn't resist the aroma after a long day of moving our daughter so they had ribs for us to-go in 5 min. Hands down much better than Dinosaur BBQ and reasonably priced. Great end to our day. I wish the proprietor well.

JULIAGRACE R. 
Évaluation :
1

I used less than 15 miles and them people reported I used 35 miles and I got charged. Like it's crazy

Bienvenu L. 
Évaluation :
3

It is a business that is super busy, and have too many things going on. Also much further from our office than many other dealers, which have more inventory.

PHIL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
1

The representative wasn't wearing a mask and he was hitting on me, he asked my phone number. I will absolutely never recommend that location to anyone else ever again.

Ipek A. 
Évaluation :
5

My reservation was changed by you during the last 12 hours of my pickup. Your problem of a vandalized truck became mine. I can't tell you how pissed off and stressed out I was. Not only did you change it, but when I went the next morning and has someone else drive me at 6 am I could NOT pickup the truck!!! Your person said I was setup for online pickup and I wasn't!! The whole rental experience SUCKED.

Don S. 
Évaluation :
5

The owner of this location was awesome! Friendly, happy, and knowledgeable. I would highly recommend this location. It was easy to find as well.

judy R. 
Évaluation :
3

The gentlemen at the stop and shop store where very very nice. Location was not the safest location. They did help me with where to return u haul. They said they like there trucks to stay at the same location.

Sherry H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

The owner was very friendly and helpful. He helped me locate the truck (there was another lot) and got me the key and accessories I ordered.

Nevada O. 
Évaluation :
5

My only problem is that there was no dolly in the truck. Otherwise, it was great!

Dillon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clover R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurpreet S. 
Évaluation :
5

I made a reservation on East ridge road and the man told me that my truck was not available for me and I made a reservation ahead of time when I got there he told me that the truck was not available to me I was put on standby in case someone never showed up to pick up their truck I was very offended because I needed to move the State Street store was wonderful but I don't want that experience with U-Haul again because it was very unfortunate how I was treated at 1107 East ridge road

CHARIE W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Harold C. 
Évaluation :
1

The 6' X 12' enclosed trailer that I had reserved was not available at that location. Stating that a reservation is guaranteed, but subject to availability, is nonsensical and extremely poor business practice. Thank to Jessie, the authorized dealer at that location, who drove nearly an hour each way to Penn Yan to pick up the van, I finally received the trailer at 4:30 PM. This was 6 1/2 hours later than my reservation stated and thus delayed my departure from Rochester until the next morning.

Linda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavante C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Z. 
Évaluation :
5

The gentleman that helped me to do the return process was absolutely wonderful. He was very curtious.

Gina M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joao N. 
Évaluation :
1

The truck was not in good shape to be moving anything

Ida B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mindy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amelia R. 
Non reviews have been submitted for this location.

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