Customer Reviews for Stebbins of Stockton
(Concessionnaire U-Haul dans le voisinage)

417 évaluations

1311 S Center St   Stockton, CA 95206
(Center & Clay)

(209) 467-4070

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(209) 467-4070

1311 S Center St
Stockton, CA 95206
(Center & Clay)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane J. 
Évaluation :
2

The trailer should have been better inspected wires were loose hanging off spliced in and lights are not working. The gentleman I rented the trailer from even stated after I returned it that I should ask for a credit.

Patrick O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy D. 
Évaluation :
5

Great service!

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennie C. 
Évaluation :
5

Good service

JOSE A. 
Évaluation :
5

Thank you✝️

Muriel B. 
Évaluation :
2

I always rent from you, because of your nice trucks and customer service, however this experience was bad. I was set to pick up at the Tam O' Shanter, Stockton location at 8am. When I get there with a hired ($ hourly) moving crew. I'm told “nothing here” and my reservation was changed yesterday & they spoke to you on the phone. That's a downright lie! No message only a text when I looked again (had to scroll down to the bottom of the 1st location info). Now we all pack up & go the the South Center location. Looks like someone's house. I ring the bell, nothing… someone says “we don't open until 9am (it's 8:22). If it wasn't for the sweet little man named Mark who was nice enough to let me in and was so sweet throughout the 38 minutes he was trying to check me in (his server wouldn't connect to U-Haul portal). Bless his heart, it was so hot in this little house, I thought I was going to pass out. Mark called the original Tamoshanter location and they told him “no our computers fine” didn't help him at all & by the way the rude guy at the 1st location, said I'll give you an extra 17 miles for free. No truck! Just some free mileage? In the final no communication results I was charged for a couple extra miles. At this point I just paid for them, because I knew I would have to call Mark & put him through redoing the paperwork just for a few bucks. I lost the second drop location in Modesto because we missed our scheduled drop. So I paid for a one way & could have just returned the truck in Stockton. Not to mention the extra time the movers charged. I give Mark at South Center St. 5 stars & the rude dude at Tam 0' Shanter -1! Super disappointed!

Laura L. 
Évaluation :
5

The owners were very sweet, respectful and courteous. Recommended and will return!

Tommy R. 
Évaluation :
2

This was a very unprofessional location. It seemed to be run out of someone's house in a very sketchy area. I will never use this location again.

Michael W. 
Évaluation :
5

More accurate representation of open hours on the U-Haul renting website

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalinda P. 
Évaluation :
5

Allow us to have it for the day

Renee C. 
Évaluation :
3

Although the equipment was not clean. It served its purpose. Small establishment. The attendant was very courteous, approachable, and understanding.

Daron T. 
Évaluation :
5

A polite and helpful gentleman running things. Thanks

Mark R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Georgia A. 
Évaluation :
5

Ms Stebbins was awesome

Ronyelle M. 
Évaluation :
5

Stay the same no issues

mark D. 
Évaluation :
5

Mark was great and very helpful. He called in early to check if we needed anything and was there for us when we returned the keys last night. Stellar service and made a loyal customer yesterday. Ok

SAMIUELA F. 
Évaluation :
5

Great experience

Renee S. 
Évaluation :
5

Going forward this is the only location I will rent a U-Haul truck from the customer service is above and beyond I wish I had known this Location had such wonderful people running it in the past when I was renting trucks quite often.

Michelle E. 
Évaluation :
5

Stebbins the best!

Colise G. 
Évaluation :
5

Rien

Lorraine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald R. 
Évaluation :
5

Very Professional

Andre H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

José Manuel M. 
Évaluation :
5

Courteous and very helpful!

lenard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
5

Friendly and professional

stephanie G. 
Évaluation :
5

Mark was very easy going and friendly and made me feel welcome. I will use his location for all my uhaul needs from here on.

Monte M. 
Évaluation :
3

The franchise was put in a bad situation by a customer, considering the outcome, every thing went well.

Willie K. K. 
Évaluation :
5

I reserved equipment over 2 weeks ahead of time, from my home town and was told someone would call me day before. No call, I called them and was told non were available. I finally found 1 1hr and 10 min away in Stockton. People from Stockton were very nice and I would recommend them.

JOAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronetasia W. 
Évaluation :
5

Thank y'all !

Alexus O. 
Évaluation :
3

I put n/a because I am not sure. They were friendly and nice and had the van available. However, I filled the tank back to 3/4 and he said it was just slightly under the 3/4 mark therefore I was being charged over 6 dollars more I can go back out and out more milage on it to put more gas in it. He said it would only take a gallon. UHAUL is just looking to rip people off. I was also overcharged for mileage, not this locations fault, The internet gave 0,69 a mile and when we called and even spoke to a manger they would not honor that rate and charged us .79. Also not this locations fault was finding an available van,

Tiffany B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARNELL P. 
Évaluation :
4

Mr. Stebbins was awesome seams to be generally a really nice guy. Polite and professional.

Thomas M. 
Évaluation :
5

Really friendly and fast to check out

delfino C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bras H. 
Évaluation :
2

That all tires be repaired and in working order.

Lloyd M. 
Évaluation :
5

We were having a bit of a stressful move and they made this part of our move so much more pleasant. The owner was so kind and helpful and I feel he went above and beyond what i expected. I would definitely recommend this facility.

dean L. 
Évaluation :
5

They all so nice and friendly i will definitely go back to them when i move again

reanna B. 
Évaluation :
1

Why have everything be done on your phone just to redo it again on site

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
4

The truck wasn't washed, inside was dusty. Windshield was dirty, There was low tire pressure when I picked it up, I had to go to a service station to put air in the tire and there was a nail stuck in the tire.I immediately called and reported the problem to the pick up office. I don't think a customer should be charged per mile, You already have to pay for the rental, insurance and the gas.

Gloria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carmen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond D. 
Évaluation :
5

The service was fast and friendly. I was in and out in a few minutes.

Felix L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carmen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
1

This service was completely unreliable. I made an appointment to pick up a van at 12, I arrive at 12 and he is no where to be found at the business. He didn't return my multiple phone calls until hours later. His place of business is not welcoming or clean.

mckayla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael C. 
Évaluation :
5

Very pleased with the experience. Quick and efficient. Easy to find. Friendly staff.

George M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

perry K. 
Évaluation :
1

The owner of this establishment, Janet, was extremely rude. She cussed at me for inquiring about a strange 31,00 $ charge when I didn't even go over my estimated miles. AWFUL SERVICE. Good to know that's how you treat the people serving our country!

Angela S. 
Évaluation :
3

The location and parking are awful, I was charged for 8 extra miles, I had taken pictures of odometer when dropped off, plus it was stated it had 9/16 gas, in actuality when you're on the street going to site it had 1/2 and was returned same, my whole diving that day was less than 2 miles.

Alven C. 
Évaluation :
5

The gate ro the trailer was damaged on pick up

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eneliko T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raudel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Feromel M. 
Évaluation :
1

Very rude not good Custerner service

KIMBERLY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QuanXin Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE S. 
Évaluation :
5

Stebbins was very, very nice and accommodating. They answered all our questions and were very helpful, very nice persons. We are very pleased with them and recommend them highly. Overall very good experience

minerva R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

boun V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilma M. 
Évaluation :
5

Excellent customer service friendly people

Erika P. 
Évaluation :
2

I was just caught off guard that this location is a converted home, not an actual U-Haul business site. Not the most desirable location and when using one of your bigger truck rentals, it created some anxiety maneuvering the vehicle out of the neighborhood due to traffic flow. The attendant did not give me the option to not accept the Ins., and it was odd that the vehicle was only 1/4 filled and not the usual 3/4 filled. Having the tank 1/4 filled caused me to fill up 2x because I was not sure with the vehicle being fully loaded if I would make it to my destination.Also, because it must be returned @1/4 filled, it actually cost me more money because I ended up leaving more than a 1/4 of fuel in the truck when I dropped it off in Sacramento. I did not have that issue with the other truck rented having to fill up to 3/4 fuel... Merci

Sean B. 
Évaluation :
4

I reserved a motorcycle trailer from a different location. UHaul gave me plenty of notice that my trailer was available at this location. Thank you for ample communication in plenty of time. Keep up the great work.

William M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

phillip W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
5

Very nice staff, extremely friendly and personable.

Tina R. 
Évaluation :
5

Like being able to drop off the key. The last time I rented at another location that was not an option. The staff we very nice.

Lidia G. 
Évaluation :
5

I had above the best service anyone could imagine ever. The two employees who helped me check your truck in were the greatest and made the rest of day better.

ANGELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perthina M. 
Évaluation :
5

Mr. Stebbins Your beyond AWESOME!

Wendy U. 
Évaluation :
5

Exceptional customer service from Ms. Jeanette. Will use again.

Beverly W. 
Évaluation :
3

The Ashtray had ashes in it and there were no smoking signs all over the truck. The ramp was very difficult to put back into place, and we had ordered a Dolly and there was no check out inspection and I assumed it was in the truck. When we arrived to load the truck this is when we discovered there was no dolly.

Heather D. 
Évaluation :
5

I am very satisfied with stebbins but completely frustrated with U-Haul and the reservation process I had a reservation with Lodi and it wasn't honored and my reservation was changed to a flatbed from a box. Complete failure in process and Lodi and tamoshanter employees were unprofessional and extremely unhelpful.

kent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie E. 
Évaluation :
5

The personnel were nice, the inside of the building was hot

Crystal H. 
Évaluation :
3

Although the truck was clearly in the parking lot, it wasn't clear and obvious which building we should go in to fill out the paperwork. The building had no visible signage/name and looked like someone's house. Having said that, the people were very friendly and the process went quite smoothly.

Benjamin B. 
Évaluation :
3

Just keep equipment clean

Shanea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENELIKO T. 
Évaluation :
5

None I was blown away how professional and knowledgeable the team was

David M. 
Évaluation :
5

The. Agent husband. And wife are great veryunderstanding

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawanna C. 
Évaluation :
1

No one there was supposed to be open no adequate pkng bad location felt uncomfortable leaving equipment there I was there at 4p very lousy experience

Alven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro M. 
Évaluation :
5

Excellent service

Adriana I. 
Évaluation :
5

Always great service

Willie S. 
Évaluation :
1

I originally reserved a pick up truck at the U-Haul location at Martin Luther King Boulevard in Stockton and he reserved it for me and when I went to the Center Street location to pick up the pick-up they were going to give me a truck. When the lady did my reservation for the pick-up truck she had to change the rate to the applicable rate of 19,95 oppose to 43 $that they were going to charge me for a truck which I did not want , upon doing the paperwork and her being confused with three other people who got wrong truck keys she verbally told me my pick up was due on Sunday at 10 AM because they had to go to church . I returned the truck after filling it up at 10:15 in the morning and I was charged for two days of service- it was supposed to be only one day and that is my complaint I want to be reimbursed for the extra day they charged me. When I returned the pick-up there was another man tending the front desk and he just flat out said ‘no, you had it for two days and I said no sir I was supposed to return it this morning so he still charged me two days I want to be reimbursed. Merci

ana V. 
Non les évaluations ont été soumises pour cet établissement.

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