Évaluations des clients Stephen's Self-Storage Hastings

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Stephen's Self-Storage Hastings

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Sharyl P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles L. le

Évaluation :

Furniture dollies were reserved and there were none in stock. Went to another store where I was told I could get them, that store refused to let me use. Went to a third store that did allow use.

Daryl V. le

Évaluation :

Le client n'a pas laissé de commentaire.

mARK F. le

Évaluation :

very helpful and accommodating

Thomas H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jenelle W. le

Évaluation :

I was completely appalled at my service throughout my whole experience besides placing my rental over the phone- that rep was wonderful. I am still a awaiting a call from Thursday 8-1-19 after being placed on hold 3 times while I was providing information to the rep Kim at Uhaul, this was after Stephens Storage told me they couldn’t help me with my questions uhaul had to. She rudely put me on hold without telling me when I was providing her with information to give to her supervisor who was on lunch. Who still hasn’t called me back to address the “rental rate charge” that was higher than the “rental rate” I agreed to on my contract. I’m speechless.

Robert O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deborah L. le

Évaluation :

Le client n'a pas laissé de commentaire.

ed W. le

Évaluation :

Stephen’s Self-Storage was very accommodating while U-Haul was extremely unhelpful and rude during our situation.

JIM L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Martha M. le

Évaluation :

The windshield wipers need some WD40. It was raining the entire time and the squeak almost drove me ??

Gwen H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wesley J. le

Évaluation :

Send U-Haul renters a note that the U-Haul service is inside a storage facility with a locked gate.

Brett S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary M. le

Évaluation :

My original drop off that was scheduled was the Cottage Grove location- they don’t take trailers- this location should be closed!

Matthew P. le

Évaluation :

Nothing

Jane W. le

Évaluation :

I was told to take my trailer up to this location for a drop off. When I got there nobody was there and it was a locked facility with a electronic gate. Myself and another person who was also there to drop off a trailer went in when another car was leaving (the gate was open) the facility, that's when we found out nobody was there. We ended up getting locked in the facilty for 1/2 hour because the gate wouldn't open to let us out. The person who I got a hold of was helpful and got us out. He apparently had to leave to help another uhaul renter with a problem. A fluke problem but a pain nonetheless.

John P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jay A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daryl V. le

Évaluation :

My retail location was changed last minute. Nobody called me nor did the UHaul website note the change. I then waited more than 40 minutes at the original location to have them tell me I had no reservation there. The only help offered was to call a number, wait another 15 minutes, to then be told that I should have gone to another location. So, an hour wasted. Next, someone put my pickup time later than my original pickup time and the new UHaul guy wanted to charge me for an extra day. Now, I was mad. Worst experience with UHaul ever. I rent from UHaul -3-4 times every year.

Patrick C. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert F. le

Évaluation :

Nothing. The manager was great,

John T. le

Évaluation :

None service was excellent!

Jake E. le

Évaluation :

Le client n'a pas laissé de commentaire.

David L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lashawnda R. le

Évaluation :

Can't say how they're, their was Know one there when I arrived, this part of the drop off They didn't call me to let me know anything ??

Robert Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeff K. le

Évaluation :

Good experience

Aaron K. le

Évaluation :

Terrible customer experience for the first time ever st tooted location. I emailed a detailed complaint and an happy to discuss further.

Beth W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jesse S. le

Évaluation :

This location was great. The problem is I reserved it 30 miles away and was told, incorrectly, that I had only reserved it one single day. You sent me the chat log, showing exactly what I said happened had happened... but no resolution.

Fred G. le

Évaluation :

Great guy to deal with very knowledgeable

KRISTIN R. le

Évaluation :

Le client n'a pas laissé de commentaire.

MacKenzie U. le

Évaluation :

This location did not allow for drop off of the vehicle at a different location. The interior had some leaves inside but it’s fall so that makes sense. If dropping the vehicle off past dark I would not recommend to a friend.

KRISTI J. le

Évaluation :

We had an emergency on Labor Day Sunday and were pleasantly surprised to find this open. Will use again if needed.

TODD J. le

Évaluation :

Easy to work with - Mike was accessible and dependable.

MICHAEL M. le

Évaluation :

Its great how Stephen`s works hard to retain regular customers.

Jason K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey J. le

Évaluation :

The owner advised that I would be charged for on day and I was charged for a second day of rental.

Michael S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shelly K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelly W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin H. le

Évaluation :

Everything worked very well. I picked my reserved trailer up on a Saturday morning and brought it back that night; paperwork and help with hookup/unhooking was seamless. I'll come back here next time.

Matthew M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary F. le

Évaluation :

You did everrything right and on time

nicholas T. le

Évaluation :

Send information about the gate code when picking up before standard hours. Please make the code much more obvious. I was told it was sent in an email but couldn’t find it or it was too difficult for me to find

Richard S. le

Évaluation :

You guys were great. Appreciated help with appropriate parking.

mackenzie H. le

Évaluation :

They allowed me to keep the truck a few extra hours due to massive errors on U-Haul corporates behalf. They gave me a code that actually worked on my first try and was able to get in and out with ease.

Ryan J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ojuang O. le

Évaluation :

The inside of the truck was not swept out. The outside of the truck was clean. Our problem was that our truck was not at location in Cottage Grove where we had ordered it to be. We then had to drive to a different location , Hastings, and also return it to Hastings. Not pleased at all because I even called a day before to make sure all was in order. I do apologize for returning the truck 30 min late.

Marilyn M. le

Évaluation :

The gentleman who helped me was so nice and professional.Gave concise and direct information.

Steve S. le

Évaluation :

Stephens Storage somehow ended up with my rental papers after i was confirmed to pick up at Pro Power. The rental part was fine. Just a huge inconvenience because of the mix up

Craig L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rachel B. le

Évaluation :

Le client n'a pas laissé de commentaire.

LORA A. le

Évaluation :

Everything was great! Very well explained!

Aaron K. le

Évaluation :

The manager of this location is extremely professional and hands on. I'd return to this location just to work with him again. He's a one man show and was even available in the late hours to remotely open the gate. (Sorry for waking you, and for taking so long to get out. The trailer was stuck/frozen to my hitch and i had to finesse it off and unload a few items)

Kenneth S. le

Évaluation :

Make the process clearer at the locked front gate. I wasn’t sure what I was supposed to do to get through.

Brent A. le

Évaluation :

Pricing was a little high but still doable. We did not like that we paid $0.75/mile and had to fill the gas tank. We recognize that this doesn’t pretain to this location but uhaul overall. We were very satisfied with this location and their trucks.

Blake M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dennis B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aaron K. le

Évaluation :

Provide a gate code for trailer drop off customers. I dropped off an hour before they opened and had to leave it on the grass outside the gate.

mike E. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRENDA V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Diane M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeri R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gerald E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Taylor K. le

Évaluation :

This was my first uhaul experience so I dont have anything to compare it to.

Jeff U. le

Évaluation :

Le client n'a pas laissé de commentaire.

TODD J. le

Évaluation :

Le client n'a pas laissé de commentaire.

John D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jayne M. le

Évaluation :

Le client n'a pas laissé de commentaire.

CRAIG S. le

Évaluation :

Le client n'a pas laissé de commentaire.

KURT M. le

Évaluation :

Mike and Nicodemus were both very helpful. Thank you

ANGIE E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sarah D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara E. le

Évaluation :

Mike helped me a great deal. I had ordered a truck that was to small and he helped get an extra trailer with a discount. I am so happy with the service and him.

Dan C. le

Évaluation :

Truck could have been cleaner outside. It was a pain getting the truck when nobody was there. That process could have been smoother, and their location was hard to find.

Heather K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelly H. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert F. le

Évaluation :

Nothing really. Nice new truck with cruise control

Derek B. le

Évaluation :

A light fell out on my way home, but I fixed the wire and taped the light back in. The pick up place had no issue and understood.

Glen M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arthur M. le

Évaluation :

I was told to hook up the trailer myself because the location (secondary) was not going to be opened for four hours. This was after driving 25 miles to get there. The lights did not work on the trailer because of a frayed wire on the trailer. I took the trailer back to Red Wing and the folks there checked my hook up and fixed the lighting issue.

John M. le

Évaluation :

The local representative did a great job explaining the equipment and contract. That being said I was a little upset that they sent me to Hastings in the first place, I'm paying in town miles and lived 15 miles from this location and had to pay 73 cents a mile for an added 30 miles. Whether intentional or not on the schedulers part I shouldn't have had to pay that mileage when there's a dozen other locations within 5 miles of where I was living.

David D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard K. le

Évaluation :

I had ever know they existed until today. I did try to drop it off at a place in Cottage Grove, MN but they only rents trucks they said. Stephens Storage was clean and the assistant manager was very nice!

Tim M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lori H. le

Évaluation :

Mike is great to deal with and very helpful with the rental equipment.

Alan S. le

Évaluation :

Cab of truck needed to be cleaner. We cleaned it before we left. Manager noticed damage not noted on report before we took truck. I was happy he noticed and we checked as well. Time was excellent and truck was newer than we expected.

Brian F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lee O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Katlin P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Greg H. le

Évaluation :

Very friendly staff. Thank you.

Julie C. le

Évaluation :

Mike was so very helpful. Thank you.

Greg H. le

Évaluation :

Thank you , Merry Christmas.

Jerry H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Judith B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Athena D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jan J. le

Évaluation :

Le client n'a pas laissé de commentaire.

mark S. le

Évaluation :

Be proud of Stephens storage, great representative for u-haul. Great job. Thanks Mark

DANA A. le

Évaluation :

Le client n'a pas laissé de commentaire.