Customer Reviews for Sterling Tents & Awnings
(U-Haul Neighborhood Dealer)

715 évaluations

150 Pearl St   Batavia, NY 14020
(route 33 west)

(585) 344-4982

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(585) 344-4982

150 Pearl St
Batavia, NY 14020
(route 33 west)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Talk with your rental locations about the equipment. I live in PA and went to NY 4hr one way to look at it truck to buy and was going to tow my car home, I had a Tow Dolly reserved at another location they called me while I was ar the dealership at 430 to tell me the dolly had a flat tire and wouldn't be available until the next day. I called U-haul to find another one they did but were closing at 5 so I had to rent a room and stay all night in NY which wasn't planned. And the next AM pick up the dolly from Sterling tents and awnings.Both rental places were extremely nice and friendly. But if the Dolly would have been available at the first location the dealership was willing to take me to get while they were detailing my truck . So I would suggest keeping in touch or having your locations do an equipment inspection. But overall it was a good experience.

justin H. 
Évaluation :
5

Great staff

John L. 
Évaluation :
5

Thank you Very accommodating.

Kevin W. 
Évaluation :
5

Sandy was excellent, professional, and very responsive.

DAVIDW H. 
Évaluation :
3

I called and told them I would be late. They cancelled my u haul, the back was not swept again. And the steering is horrible.

Susan M. 
Évaluation :
5

Sandy and the whole crew were great. Then 7 deer rolled up in the back to see me off. Perfect.

STEPHEN C. 
Évaluation :
5

Not a thing! Extremely accommodating!!!

Nicole T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
5

Excellent service, pickup was fast and easy! Highly recommend Sterling Tents.

Michael F. 
Évaluation :
3

I do t know how to answer this. There was nothing wrong with the location. They were closed when I picked up the truck and the uhaul website said they would be open. I had to use the mobile app and it was one of the worst experiences I've had with technology and I am pretty well versed in using apps for many purposes. Screens would freeze or prevent me from moving on. UHaul experience was terrible. But Sandy from this office was very helpful on what seemed like her day off. Thanks Sandy. Uhaul… you need some work.

David K. 
Évaluation :
5

They were very professional and courteous and ready to help in anyway. Very pleased with their services.

elizabeth W. 
Évaluation :
5

Nothing, everything was great

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen R. 
Évaluation :
5

Not a thing! We were so well taken care of ! I would definitely recommend this location!

Kim A. 
Évaluation :
5

Very accommodating. Great people!

LAWRENCEH W. 
Évaluation :
5

Very friendly. Made the process very easy

Ricky A. 
Évaluation :
5

Sterling offers the best customer service

Lydia B. 
Évaluation :
3

The original location I was to pick up the vehicle at was closed. I traveled over 2 hours for this vehicle reservation. I called U-Haul and the representative stated that there wasn't even a vehicle in that lot that I requested. I then was told of a different vehicle at a different lot. I went to new lot at new location. The window was cracked upon receiving the vehicle. Various dents, etc that I documented in pictures. The whole process was a headache.

Lyndsey T. 
Évaluation :
5

Pricing is ridiculous, vehicle says 19,99 day only used for 4 1/2hrs & was charged 79,99 for the day WTF online experience is quick & location excellent but pricing total bull shit, I was in a time crunch just need to get job done figured it would get straightened out at checkout

William T. 
Évaluation :
5

Have the vehicle there on time as appointed.

Genevieve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilmer C. 
Évaluation :
5

Great location and very friendly staff. Definitely one of the best renting experiences I've had

ed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

The people at Sterling Tents and Awnings when I picked up my U-Haul van made my experience wonderful. They were kind and took the time to explain everything and go over the process. I will continue to recommend them to others. Thank you so much Russ and Sandy!

Amy L. 
Évaluation :
5

Great location and customer service. Couldn't have asked for a better experience.

Sydney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin T. 
Évaluation :
5

I did not receive my bill cannot confirm level of service until process is complete from the drop off location. Pearl st did a great job getting me checked in.

John D. 
Évaluation :
5

Sterling Tents always has great customer service going above and beyond.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick F. 
Évaluation :
5

This was an excellent business to rent a U-Haul. Each person I met was so very friendly, courteous and helpful. It was a great pleasure to rent a truck at this location because of the nice family run business, easy transaction, and wonderful customer service.

Dennis F. 
Évaluation :
5

Very very thankful for their great prices and flexibility with drop-off and pick-up times only concern was there was like a heat shield noise rattling putting foot on the accelerator overall truck handled really well is in great condition and was a lifesaver when moving

Lauryn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Just keep being friendly, very pleasant exchange.

Randall R. 
Évaluation :
5

Sandy is great!

Darrel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eleanor A. 
Évaluation :
2

When returning my equipment, the system worked for the two dolly, but the truck info did not come up at all. Left the key and will be reluctant to rent again.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORAIRENE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
3

I was told there was 3/8 tank and there was barely a 1/4 tank of gas. Door, latch were frozen shut. Struggled to get open. Truck would not start on the 11th. Looks like it may need a new battery. I rented a hand truck, they had nothing in stock to use. I had to go to a local hardware store to buy a hand truck. Was not prepared to buy a hand truck. They were very pleasant and apologetic for the lack of hand trucks.

Shane B. 
Évaluation :
5

Staff was awesome! Very friendly and helpful!

Tammy S. 
Évaluation :
4

We complained about the truck when we took to the location for the drop pff. They said they couldn't get on the computer to enter the problems and wrote it on a piece of paper. I doubt you received that report.

Deborah B. 
Évaluation :
5

Can't beat the price for a large covered truck for a local move. Very friendly and helpful location. awsome experience

Gerald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
2

I was quoted $26. It was $41 when I picked up the truck. No explanation for why it was more. I was in a hurry so I didn't have time to ask why. If the website says $26, it should be the quoted price. When I got my final invoice it was $46, so I went over in mileage. I understand the jump from $41 to $46 but not the jump from the original quote.

Ashley F. 
Évaluation :
5

I have rented various U-Haul trailers through Sterling Tents and Sandy and the other employees there have always been very helpful. Their commitment to customer service is extraordinary and the trailers are are clean, ready to go and on time.

James D. 
Évaluation :
5

My reservation was in Penfield, NY. Having to drive 45 miles each way to pick up the trailer was a pain.

Steven M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

There was a mix up with the type of trailer that was to be available. Sandy at Sterling tent went out of her way to make sure I was satisfied.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill C. 
Évaluation :
5

Sandy was more than accommodating and extremely helpful. I would highly recommend this location any time you need a Uhaul.

Tera B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK B. 
Évaluation :
5

No recommendations. My rental experience was great.

Eric H. 
Évaluation :
5

This location was about 45 miles away from my preferred pick up location and made it difficult for me to keep my appointment for the movers I had arranged to meet that morning. I understand that U-haul must have a certain amount of logistics problems in locating trucks in just the right places, and the website is very clear that pick-up and drop-off locations are NOT GUARANTEED, but it can make a move very challenging when you get a call just the night before your expected 7:00AM pick-up that you have to make an 80 mile round-trip to get your vehicle, and there is no guarantee that the previous customer may even have returned it, or that it will actually be available to you. The call that I got from “corporate” the night before was absolutely terrible. Luckily, the actual person at the pickup location also called an hour or so later to try to give some assurances that the equipment would actually be there, but she couldn't guarantee it either. That is kind of a crapshoot when you're planning a big one way move.

Ron T. 
Évaluation :
5

Very helpful with hookup and leasing paper work.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

Perfect example of what a U-Haul experience should be. Thank you Russ & Sandy.

Michael H. 
Évaluation :
4

The fuel level on the van was incorrect and the floor mats needed to be cleaned up a bit more. It wasn't terrible, but could have been cleaned up a bit.

Philip B. 
Évaluation :
5

Top notch place very informative Safety is highly rated

tony O. 
Évaluation :
5

Problem is the trailer did not show up where it was supposed to. I had to drive 25 miles each was to get it. Also it had no winch on the trailer so I had to buy a come along & chain to load the car so I could drive it home. VERY TROUBLESOME!

paul H. 
Évaluation :
5

My rental had no ramp with it. Be sure ramp is included or let customer know.

Patrice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison S. 
Évaluation :
5

My future reservations if I ever need a truck will be here! Sandy was great and it was a painless pickup and return. Merci

Allen H. 
Évaluation :
5

Very friendly and polite, alot better than other u hauls I've been in

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Horace T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly C. 
Évaluation :
5

Not for this location, but in general U-Haul needs to get more equipment back in NY. It was hard to find a trailer available for what I needed. This location was great. Great service, accommodating, and easy to find. Will more than likely use them again when in the Batavia, NY area.

Edward W. 
Évaluation :
5

Great ladies

Patricia B. 
Évaluation :
5

The people at sterling tents are always very friendly make doing business with them a pleasure

Ken H. 
Évaluation :
5

Battery died and needed a jump start and took over 35 minutes to get a hold of a uhaul representative, finally went online to log the service request. May want to staff appropriately for phone support as it could have been resolved sooner.

Joe A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph L Z. 
Évaluation :
5

Thumbs up

Blake E. 
Évaluation :
5

Kelsey was awesome!

Martin T. 
Évaluation :
5

Very friendly, professional customer service. Everything was clean, efficient. I was pleased.

John T. 
Évaluation :
1

Changed location for pick up without telling me.

Jacqueline C. 
Évaluation :
5

This is the 2nd time we have used this company within the last 9 months. Moving a lot of my parents things since they have passed away. This company has us on file which is a blessing. In case we forget what size we had. Very Good customer service Friendly and will work with you time wise in returning truck cost effective. Very pleased with renting U-HAUL's here. Definitely recommend others to come here as well 殺

Julie I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle H. 
Évaluation :
5

Nothing ...everything was perfect the pickup spot and the drop off location and my vehicle towed it nicely

Kevin C. 
Évaluation :
5

Everything was great!

Bob M. 
Évaluation :
5

Very friendly and made sure i understand everything.

Somvixay P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

have the driver side door of the ruck that was used fixed. A gap in door caused outside air come in causing a loud noise.Also have the truck have cruise control

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Non les évaluations ont été soumises pour cet établissement.

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