Excellent service. Everyone here was so kind and friendly! It was a busy Saturday morning and they worked with everyone with such patience and efficiency for being a high-traffic store!
Simone C.
Customer Reviews for Steve Martin & Associates
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The agent told us the blankets (I ordered 5) would be in the van but they weren't. We discovered this after we left the place
Ronald J.Very professional, easy to deal with. Will rent from this location again.
Diane N.The parking lots isn't big enough for the trucks I need one of you guys to call me 8127082401
Levi W.A+ customer service from this location. Tony was very polite and made the whole process very easy. I would 10/10 recommend this Uhaul location over the rest in town!
Ryan H.Second time with this location as well. The owner is friendly and prompt n his service. He takes excellent care of his customers.
Patricia W.Nothing you were awesome!
Rebecca U.I Used The Truck For 8 Hours And Was Charged For 2 Days..And I Filled The Gas More Than When I Recieved The Truck And Was Charged $9,3 For Fuel!. The Location Was Fine But Uhaul It's Self Needs Work
Isiah F.Truck needs windshield wipers replaced and could use an alignment
Gregory F.Excellent customer service. Very professional. Highly recommended!!
William S.The price show online was less than what I was actually charged. I was overcharged for this service.
Tiffany S.Person who works there helpful and works with you for what is needed.
Tony P.This location was perfect for us.
Jody K.I would like to thank the live chat people on the site . I rented the truck for 6 hours and ended up needing it longer they helped arrange for me to keep it over night for no extra charge. That was awesome ! Thank You
Jason E.This place was fast.
John N.Very helpful, checked me in promptly, and provided information on various storage facilities in the area.
Christine B.I can't blame either company for it was not their fault For unsatisfactory experience. The guy I talked on the phone a week before is to blame mostly, and the person that called Thursday afternoon. My rating for uhaul is a 2.
Virgina B.I was in and out very quickly when dropping off the truck. Somebody was in the parking lot when I arrived and I didn't even have to walk inside. Excellent service à la clientèle.
Keith W.Everyone there was very nice and helpful. They made it as quick and easy as possible and went out of their way to help us ensure our experience was the best it could be. If you need a U-Haul, definitely come to the Covert Ave location!
Sarah F.We were accommodated very well!!!! No complaints here!!!
Vincent T.S.O.
Emily D.Great service along with unfailing courtesy.
Peter N.More explanation on return policy. Spoke about everything except what to do when returning equipment. I even asked what the process was. Never told about pictures being taken on return
James D.Well, I was sent 45 min to a store that was open on a Sunday that had a truck. When I got there, they were closed and there wasnt a Truck on the Lot, so I called and had to drive another 20 min to finally get a truck. Make sure that facilities are open when they are supposed to be
Wesley G.I won't be using U-haul again, the box truck didn't even have a ramp, I was moving a piano and didn't need a huge 20ft truck so I rented the 10ft assuming all the moving trucks had ramps, well it didn't and it made the job take way longer than it should have. Any other time I've rented trucks and told the company I need another day with the truck they just charge me the 20 or 30 dollar fee for the daily rental, U-Haul is trying to charge me 250$ I already paid 140$ for the truck and mileage and 40$ more in gas, plus I never got my 100$ deposit back from U-Haul when I moved locally last year. I will be using Penske or someone else next time I need to move anything.
Matthew M.No comment
MARTEZ F.The man we talked to was helpful and kind. I reserved the wrong size truck and he had no problem giving us what we needed. I Recommend Steve Martin & Associate in Evansville Indiana. Other regular locations have always been great too, just very busy!
Gary S.Awesome guys
Trent B.Nothing!! You guys went above and beyond!! Excellent experience. Thank you for making this moving experience so much easier!!!
Yvonne H.I was cheated on gas when I returned the equipment. Gauge was on same area but I was charged $39
Shadrach M.Wasn't informed about all the billing info. They didn't keep s very good record of the condition of their trucks. Was blamed for a accident we didn't do. Our fault for not just taking their word that they had documented all issues with the truck.
Tonji M.Excellent customer service...THANK YOU😊
heather N.cut out some of the red tape!
LARRY J.Once again the app did not work at the drop off location so I had to call U-Haul and request that they not charge me the $30 fee. Which they did not. However the location was supposed to be open on Monday but they were not. And U-Haul needs to fix their app
Audrey S.They are very nice and helpful
Kimberly W.I got a uhaul in Evansville and the time was 1145am I am from Bloomington which would have been 1245pm Bloomington time, yet Steve Martin's was supposed to give me a 48 hour 2 day 1 way 26' truck with 146 miles but yet put down 11am return for Saturday and 1. Didn't tell me. 2 Is less than 48 hours 3. Would not recommend
Matthew N.Lower prices! Just kidding. It was great. Thanks so much. Will rent again
Jodi W.Didn't have any problems they where friendly & helpful .
Carolyn S.Merci
Mary Jo W.They had what I needed. Thank you
Alicia B.Was charged extra for gas and was going to have to pay until I provided timestamped picture evidence. Smh..
Derrick W.The gentleman that helped me get the trailer connected to my truck was very informative and very helpful in explaining the operations of the trailer. I will rent from these guys again for sure!!
Kevin S.Other location I was set up with had computer issues and were unable to help. They were on River drive I believe. They had no sense on how to do a online check in and I had waited an hour and had to find a different store.
John F.Very nice people at this location - a pleasure to do business with. Called me ahead of time to confirm my reservation, were prepared for my pickup, and completed my transaction and had me on my way quickly and efficiently.
Garold W.