Le client n'a pas laissé de commentaire.
Dana B.
Customer Reviews for Steve Martin & Associates
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I thought the self check in was great. Then when they found out it was going to be busy when my son was going to pick up his rental, which we had, they called and asked him if he would like to get it from us. Making our process easier and his as well. Very well organized.
Kathy P.Very bad experience! U-Haul made reservation and took my credit card to reserve the truck for a 9 a.m. pick-up at this location. We arrived and THE LOCATION WAS CLOSED FOR THE DAY. Phone customer service was unable to help us check in through the online process. As far as we could tell, the vendor had not set up the keys and equipment for online pickup (the truck was there, sitting in the lot). After an hour and a half on the phone with customer service, they got us into a much smaller truck than we had reserved --and much smaller than we needed, with no dolly or ramp. We had to spend $60 at Home Depot to rent ramps and appliance dolly. Meanwhile our mileage costs almost tripled because the smaller truck necessitated multiple trips. Don't do business with this vendor unless you speak with them personally and confirm that you will have the truck for pick-up as reserved. Do not rely on the reservation on U-Haul's site. And take a picture of the mileage gauge when you drop of the truck so you can prove how full you left it (but that is another story).
Myron K.The rental people were good and the truck was good even though some of the road east of Indianapolis on I-70 was enough to destroy any vehicle. However , just before we headed east I washed the windshield on the truck the spots on the glass that I hoped to clear would not wash off. I don't now which but it was a little irritating. Fortunately the weather the whole trip was great and we had no trouble. I hope the glass can be repaired.
Donald L.Excellent People Very Helpful Would Highly Recommend
Thomas L.Friendly efficient staff.
James M.the app needs to be more user friendly
Mike R.A 19,95 rental turned into a 90 rental. The process to pick up the vehicle was extremely difficult. The website timed out and unable to get key out of box. Had to call the help desk twice. Just wasn't a very good experience. The truck was clean on the inside and I was able to do what I needed to do but cost wise will probably never use uhaul again.
Emily H.In the middle of the worst part of town. Wasn't my original drop off location but the drop off they provided was not adequate for the truck and trailer. There was a shoot out a couple streets away while trying to drop everything off.
Melissa R.Nothing - it was fantastic!!
Kimberly G.Great knowledgeable helpful assistance.with a smile. Both going in and out was a very pleasant experience. Won't be going back to OTHER local locations any more after this trip. Everything was Good here.
Don L.none
HAROLD P.Great vehicle Very friendly
Dean K.It was perfect, nothing else required
Debi K.Very courteous and knowledgeable
George M.Staff were friendly, professional and efficient. The truck was clean and ran well. From pick-up to drop off it was a great experience.
lacy H.This is my second time renting from this location and both times have been incredibly easy. It's conveniently located - I'll definitely be back if I need another truck!
Darcy P.The truck had very little gas to get us the estimated 309 miles. I believe he called 3/8 tank between quarter tank and half. We reached Crossville in the allotment of 309 miles but went over driving 25 more miles to return the truck. Several closer places have uhaul trucks. With this drop off location, a closed gas station. The place is off the beaten path. Just out of Cumberland county. We had 20 miles the internet said to put gas in the truck. We left the truck at the closed gas station with less than a quarter tank. We have been charged for 18 gallons of gas and charged $30 to put the gas in. We also went 25 miles over our limit to get to the closed gas station in the middle of nowhere.
FRANK C.The Staff was an excellent help. The truck was just as I requested. Thanks
Steven C.Excellent service. Everyone here was so kind and friendly! It was a busy Saturday morning and they worked with everyone with such patience and efficiency for being a high-traffic store!
Simone C.The agent told us the blankets (I ordered 5) would be in the van but they weren't. We discovered this after we left the place
Ronald J.Very professional, easy to deal with. Will rent from this location again.
Diane N.The parking lots isn't big enough for the trucks I need one of you guys to call me 8127082401
Levi W.A+ customer service from this location. Tony was very polite and made the whole process very easy. I would 10/10 recommend this Uhaul location over the rest in town!
Ryan H.Second time with this location as well. The owner is friendly and prompt n his service. He takes excellent care of his customers.
Patricia W.Nothing you were awesome!
Rebecca U.I Used The Truck For 8 Hours And Was Charged For 2 Days..And I Filled The Gas More Than When I Recieved The Truck And Was Charged $9,3 For Fuel!. The Location Was Fine But Uhaul It's Self Needs Work
Isiah F.Truck needs windshield wipers replaced and could use an alignment
Gregory F.Excellent customer service. Very professional. Highly recommended!!
William S.The price show online was less than what I was actually charged. I was overcharged for this service.
Tiffany S.Person who works there helpful and works with you for what is needed.
Tony P.This location was perfect for us.
Jody K.I would like to thank the live chat people on the site . I rented the truck for 6 hours and ended up needing it longer they helped arrange for me to keep it over night for no extra charge. That was awesome ! Thank You
Jason E.This place was fast.
John N.Very helpful, checked me in promptly, and provided information on various storage facilities in the area.
Christine B.I can't blame either company for it was not their fault For unsatisfactory experience. The guy I talked on the phone a week before is to blame mostly, and the person that called Thursday afternoon. My rating for uhaul is a 2.
Virgina B.I was in and out very quickly when dropping off the truck. Somebody was in the parking lot when I arrived and I didn't even have to walk inside. Excellent service à la clientèle.
Keith W.Everyone there was very nice and helpful. They made it as quick and easy as possible and went out of their way to help us ensure our experience was the best it could be. If you need a U-Haul, definitely come to the Covert Ave location!
Sarah F.We were accommodated very well!!!! No complaints here!!!
Vincent T.S.O.
Emily D.Great service along with unfailing courtesy.
Peter N.More explanation on return policy. Spoke about everything except what to do when returning equipment. I even asked what the process was. Never told about pictures being taken on return
James D.Well, I was sent 45 min to a store that was open on a Sunday that had a truck. When I got there, they were closed and there wasnt a Truck on the Lot, so I called and had to drive another 20 min to finally get a truck. Make sure that facilities are open when they are supposed to be
Wesley G.I won't be using U-haul again, the box truck didn't even have a ramp, I was moving a piano and didn't need a huge 20ft truck so I rented the 10ft assuming all the moving trucks had ramps, well it didn't and it made the job take way longer than it should have. Any other time I've rented trucks and told the company I need another day with the truck they just charge me the 20 or 30 dollar fee for the daily rental, U-Haul is trying to charge me 250$ I already paid 140$ for the truck and mileage and 40$ more in gas, plus I never got my 100$ deposit back from U-Haul when I moved locally last year. I will be using Penske or someone else next time I need to move anything.
Matthew M.No comment
MARTEZ F.The man we talked to was helpful and kind. I reserved the wrong size truck and he had no problem giving us what we needed. I Recommend Steve Martin & Associate in Evansville Indiana. Other regular locations have always been great too, just very busy!
Gary S.Awesome guys
Trent B.Nothing!! You guys went above and beyond!! Excellent experience. Thank you for making this moving experience so much easier!!!
Yvonne H.