Customer Reviews for Steve Martin & Associates
(U-Haul Neighborhood Dealer)

427 évaluations

3801 Covert Ave   Evansville, IN 47714

(812) 618-3782

Heures d’ouverture

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services dans cet établissement :

Pour nous contacter

(812) 618-3782

3801 Covert Ave
Evansville, IN 47714

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSSA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY M 
Évaluation :
5

Friendly staff that shows concern for the equipment (and customer). Rates are good. The in-person pickup and return process was a little long but overall a good experience and I enjoyed talking with the owner. If you have time, I'd recommend the in-person option, but if you are on a tight schedule opt for the 24/7 experience and have the key in a combo box for pickup and return.

Brian C 
Évaluation :
3

Tony rented me a double axle trailer for my small SUV. Unfortunately, the hitch sat very low to the ground, and once the trailer was loaded, it became even lower-making it unsafe to drive. I also wasn't sure if my vehicle was capable of towing that much weight. Since the business was closed at the time, I left everything in the trailer overnight. The next morning, I rented a smaller trailer from another dealer that was a much better fit for my car, so I never actually used the original one. In hindsight, I don't think that size trailer should have been rented to me given my vehicle. I'll take responsibility for not knowing much about towing, but I wish Tony had used his experience to guide me toward a safer option. I lost a day I had planned for moving and had to pay for a rental I couldn't use, which was frustrating. That said, Tony was very polite and courteous throughout the process.

CYNTHIA R 
Évaluation :
1

I will never go back to this location again absolutely terrible

SCHUYLER B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY W 
Évaluation :
5

Awesome, helpful, dude

Randall H 
Évaluation :
5

Everything was great

MICHAEL F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gay F 
Évaluation :
5

They are the best already for me!

CONNIE B 
Évaluation :
5

Well organized. Fast and efficient.

Jerome H 
Évaluation :
3

Steering wheel is gross and disgusting. It looked like someone got "offed" in the back of the truck with whatever red substance was running down the walls. Truck also made a horrendous noise

MARINA F 
Évaluation :
5

Perfect already!

CONNIE B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M 
Évaluation :
3

After hours and difficult to confirm drop off.

GARY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY P 
Évaluation :
5

My experience was top notch.

BRIAN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kordell A 
Évaluation :
5

We were extremely satisfied with the excellent customer service and Great dealer! I highly recommend this location. The associates that helped us were so friendly and professional.. the U-Haul rental truck was clean and well maintained. We went looking for a box truck at a couple other places and we're not happy with the experience elsewhere. We were so fortunate to find this location and they had one in stock and we rented it for a few hours and returned it the same day outstanding organization!!

BRADLEY V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELA P 
Évaluation :
5

Excellent Experience!

Dietra P 
Évaluation :
4

There was a network issue with home office and we had to do old school sign out that caused an hour of wait time to check out but outside of that it was a solid experience

jay K 
Évaluation :
4

Friendly and professional service.

P C 
Évaluation :
3

The store was not open when it said it would be open. Had to wait a half hour and do it online when he said he would be there to do paperwork there.

Michael A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS R 
Évaluation :
1

I go to the location to pick up the u-haul and the front driver side tire was flat ,,, I waited 2hours and 13 mins for roadside assistance to get to me ,,This is ridiculous and I do not recommend to anyone!!

Lois B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN P 
Évaluation :
5

The only issue was a right rear tail light not working. The bulb needed to be replaced.

SCOTT A 
Évaluation :
5

Everything went smoothly! The staff was great and made the pick-up easy. Je la recommande fortement.

DONNIS W 
Évaluation :
5

I am disappointed I was charged an additional $18 for over mileage usage when there were no 10' or 15' trucks available in Springfield Ohio, so I had to go 18 miles to get a truck and back home to then drive right back by it 18 miles to go to my final destination. 36 total miles that I feel was not my issue. Thanks

Kris T 
Évaluation :
5

Super friendly and simple, and conveniently located.

KEITH S 
Évaluation :
5

Family owned business who are friendly and efficient. I have rented from them several times with consistent quality care and service. Je les recommande fortement. 

Patricia W 
Évaluation :
3

Location was not the one I chose. Had a location close to home and reservation went through just fine. The day before my move I was notified of a change. This added an additional $30 in charges due to mileage I would not have had from other location. Only reason I chose this service originally was due to convenience. Changing it last minute on me gave me no choice but to drive and pay the mileage. On top of this I received zero compassion or remorse from the service rep that called me. I was told no, nothing could be done. I was also told they just did what they had to do. All pretty unprofessional

Justin I 
Évaluation :
5

Seems as if everything went well.

Chester N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris T 
Évaluation :
5

Very Helpful

cathy s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE G 
Évaluation :
5

S.O.

MONA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcel v 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN P 
Évaluation :
5

Everyone was great

ANGELA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence J 
Évaluation :
5

S A Martin & Assc's are very friendly and easy to work with. Je les recommande chaudement.

Joe B 
Évaluation :
5

Steve and Tony very excellent service and very courteous

FORREST E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES S 
Évaluation :
1

It's not the fault of the location, but the app was SO DIFFICULT to use that it took 1,25 hours for us to get our truck after hours! There is a button on the dashboard of the app that says "next steps." It was pretty much invisible, because both myself and my daughter-in-law tried to figure out how to pick up the truck, but we did not see where it said next steps. Also, you have to take a whole bunch of pictures when you drop it off again, and you have to enter extensive information again and again into the app. I had already paid and specified the driver in the afternoon, but when we needed it in the evening, it wouldn't let her pick it up. I physically had to be there in person with my app, even though I wasn't the driver and I had already paid for it. At the end, the app charged me for the dolly, even though I said I hadn't used it in the app. Their app needs a major revamp. Also, customer service after hours transfer me to concierge service, but the "concierge" service was about a 15 minute wait. I didn't have this time especially after hours and it put us very very late to bed!

Sheila C 
Évaluation :
5

Process was simple and easy. The truck was clean and the online pick up and drop off process was super easy. The property owner even offered help if there were any issues and was kind enough to let us know some information about entering and exiting the property with the truck. Very nice people, I will definitely recommend and use this location again!

Kelly G 
Évaluation :
4

The truck needs to go to the shop and get some minor repairs. It has a lot of minor damages that made the truck look bad before I even got the keys.

JAMES H 
Évaluation :
5

Nothing.

KENNETH M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER B 
Évaluation :
5

I found this to be one of my best rental experiences. Steve Martin goes the extra mile to explain everything and I would highly recommend this facility to my friends and family needing to rent a truck.

Emily G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNEY M 
Évaluation :
4

The trailer was there as scheduled, very easy to access with amble room, the young man that helped me was very polite, helpful and personable.

ROBERT T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia H 
Évaluation :
5

Incredibly friendly and helpful. Great place to rent from.

Stephanie E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH C 
Évaluation :
5

I dropped off after hours, no attendant present.

CURTIS D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deslain P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NORMA B 
Évaluation :
5

Great place

BRYAN D 
Évaluation :
5

He was very informative and helpful throughout the whole process as we hadn’t rented through U-Haul before.

SHERI Q 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MRK K 
Évaluation :
5

The man that help me was very good. I had a problem with my turn signal and he found the problem. He even found the fuse that I needed to replace told me were to go have it fixed.

Steven M 
Évaluation :
5

Very helpful and polite!

Tonya R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lysander B 
Évaluation :
2

Hours are short. U-Haul is part f several other stores in the same place.

Jerry S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY M 
Évaluation :
5

Service was awesome! Hours open was awesome! Truck wasn't necessarily awesome to drive but was very clean! I would use them in a heart beat! He knows how to run a business where customers are already stressed.

patrick m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willaim D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kent h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy A 
Évaluation :
5

Friendly and helpfull staff.

Gary G 
Évaluation :
5

Give customers a chance to use the dolly in the truck without paying

Sybil R 
Évaluation :
5

Nothing I had a really good experience I have never drove a 15 foot U-Haul but the nice gentleman at U- Haul assured me I was like driving my car and it was very friendly the 2 gentleman that waited on me and my mother not bad prices very kind I will suggest Covert Avenue U-Haul to other friends and family I had a Bad experience at the U- Haul on 1200 Riverside Drive in Evansville Indiana I will never go back Thank you U-Haul for making my 1st U-Haul positive 1

denise k 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane n 
Évaluation :
5

Very good experience

Jules Y 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna W 
Évaluation :
5

Very efficient and professional!

rhamel p 
Évaluation :
5

This location I found helpful and had great service there would be no need for improvement

Jamie T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberlee J 
Non les évaluations ont été soumises pour cet établissement.
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