Customer Reviews for Steve Martin & Associates
(Concessionnaire U-Haul dans le voisinage)

102 évaluations

3801 Covert Ave   Evansville, IN 47714

(812) 618-3782

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(812) 618-3782

3801 Covert Ave
Evansville, IN 47714

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Only issue we had was the back of uhaul had a very strong pee smell to it and wasn't pleasant! Other than that it was clean and well kept.

PATRICK B. 
Évaluation :
3

My original reservation was for a different location for pick up, arrived there and nothing, they had to call uhaul to find my reservation was changed to a different location. Arrived at the location truck was there and clean and ready. But.. I had to drive to another location to pick up the furniture dolly, causing long wait from original pick up time to having everything for my rental.

TYLER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monty S. 
Évaluation :
1

This has been the worst experience I have ever had with Uhaul. There was no issue with the location or the equipment but due to a small clerical error I was overcharged for services. The fact that I was overcharged is not the issue. Uhaul quickly admitted to the error. However, it is approaching two weeks since the error in question was discovered and Uhaul has somehow failed to return my money. More than once Uhaul corporate was convinced they had taken care of the issue and I had to take time out of my day to go through the motions and show that I still do not have my money. This is unacceptable. I suggest that Uhaul look at how refunds are handled currently and seriously consider changing this process.

Ira H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
3

Uhaul switched pickup places and it cost me 128 $in hotel bill. The notification came while I was flying, so there was no opportunity to change the pick up or the hotel until it was too late. Also, the early pick up is extremely complicated and they wake your contacts up to check and see if you exist.

Leslie G. 
Évaluation :
5

Close to home. Excellent Service

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles N. 
Évaluation :
5

NICE GUY WHO RUNS THE PLACE

daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANNY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY M. 
Évaluation :
5

Just pulled up and dropped the trailer off. Easy and simple two thumbs up

Heath A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMPSON W. 
Évaluation :
5

Was very easy to rent on line. When I got there employees where very kind. Drop off was easy as well since they were closed on Sunday.

Michael E. 
Évaluation :
5

The guy that had the trailer was great to work with. Very kind

Greg R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
4

The parking lot could be more lighting it is pretty dark in the parking lot at night when I returned the truck kinda scary

Terry H. 
Évaluation :
4

Only trouble was trying to get I. The lock box and being on hold with the help line for close to an hour. Other than the workers were really friendly and helpful

Theresa C. 
Évaluation :
5

No complaints. Thank you for great service.

todd Y. 
Évaluation :
3

Everything was fine. The service. How he explained everything an was very easy to talk to

gail G. 
Évaluation :
5

Employees were absolutely wonderful! Make for an enjoyable experience.

Mike D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELO S. 
Évaluation :
5

For some reason the system would not let rent the reserved equipment I originally went to get at another location. I was driving a rented F-250 Superduty 4 door long wheel base unit. The equipment the company finally decided to let me have was 20 miles out of the way, twice, was barely adequate to the task and one critical tie down strap was frayed through approximately one third. It has been easier to just rent a trailer rather than pay taxes, but I have since acquired a new trailer to avoid system problems. The staff at both locations, the original reservation location as well as the second, were very nice and professional. The trailer was a severe disappointment.

PAUL M. 
Évaluation :
4

The U-haul I used was great and clean except the noise was to loud from outside even the window were closed completely

CHRISTOPHER B. 
Évaluation :
4

Nothing. I found the spot the truck was parked, read through each step easily to get me on my way and returning my truck was just as easy!

Deborah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland R. 
Évaluation :
1

Expedite the order correctly in a more timely matter.. Truck was not warmed up ready to go..Receipts given was incorrect, had to ask for correct receipt...

RICHARD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike T. 
Évaluation :
5

Everyone was the nicest Thanks so much

Kathy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENDALL B. 
Évaluation :
3

I rented a appliance dolly which wasn't in the vehicle and I haven't been refunded the money.

Kyle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jada T. 
Évaluation :
5

Mr. Martin was an excellent help. He was very informative and delivered as promised. However, the condition of the truck as delivered from the central service in downtown Evansville was the pits. I had to clean the interior before I would drive it. I had to clean cola spill off the seats and the cup holder. I had to clean dust and dirt off the dash and it reeked of cigarette smoke. The manager of the central service center in Evansville should be reprimanded for sending out a vehicle in that condition.

Paula H. 
Évaluation :
5

I had a reservation at your Riverside lactation in Evansville. When I arrived I was informed they did not have dollys. Without the dolly iI could not move considering stairs and such I had to deal with. The ladies at the counter did not care and were rude. Luckily I was able to secure a truck from this location as I had already taken off work and arranged help. Was a frustrating start. Reservations should mean something as people plan around them. Not that the riverside location cared.....

NICK A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

great service

Dwight O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurina T. 
Évaluation :
3

Wouldn't even know it's a UHaul place as there's nothing there. It's a vacuum shop.

Kimberly D. 
Évaluation :
3

Perhaps inspect your dealer locations. Doll's motel is awful. Overall dealing their your franchise locations has been dangerous and has insured I will never use uhaul again.

Roy R. 
Évaluation :
5

The people were nice and very helpful.

Phillip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtis P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaniel L. 
Évaluation :
5

They where very helpfully and answer all my questions great doing business with them.

Malcolm Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun B. 
Évaluation :
1

They can get a sign big enough to actually see from the road. The extra mileage I had to pay was because I kept going around in circles trying to find the damn building. I was driving a 26' truck with a tow package & I can assure you this was not easy on the neighborhood streets the office is on. This office was across town where I was sent because the office I chose was closed. Very small parking lot & I literally saw a U-Haul office with huge parking 1 block down from where I had to turn off a major highway that I should've been sent to instead of down city streets with construction, but I couldn't see it from the direction I came. Not this store but West Lafayette...I got a call after hours the evening before my move saying they had no truck for me. I had to drive 2hrs round trip to pick my truck up. I had reserved this 13 days in advance. WORST MOVING EXPERIENCE OF MY LIFE except for the guy in Peru.

NORA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
3

The only problem that we had was how hard it was to opening the key box. They did come out to help us. The time to get the approval from Uhaul was a long process and it should have been done prior to picking up.

Bailey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTHIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin C. 
Évaluation :
5

Maybe communicate a little better. They were expecting me at 4:30 when I had called to explain I could not be there until after 5. It all worked out because the gentleman who helped me had left but came back. Thankful!

Vicki G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G. 
Évaluation :
1

To start, this is not the location that I was supposed to drop off. This location was as far from my house as possible! Second, this location was an empty parking lot with no signage or staff to assist. Completely unacceptable! The only reason I knew I was in the right place was because there was ONE uhaul trailer parked there.

jeremy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
3

Can't really give a rating due to covid. Only problem , had one brake light not working but had to use anyway because the size we needed was the only one available.

Larry W. 
Évaluation :
5

Keep the older gentleman around because he was super cute while trying to help me and my daughter out as much as possible! God bless you all. Thank you!

Kiondra I. 
Évaluation :
5

I was only given the exact miles to go from this location to the drop off location. I had to pay for the miles to my home from pick location and my new home to drop off location I thought that was unexceptional.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
2

It took way too long (45 Minutes) to check out the U-Haul and they didn't have the tape and boxes I ordered. However, they were very friendly and did their best under the conditions (Main person was absent) and the COVID-19 Virus situation is slowing things down.

David J. 
Évaluation :
5

Forgot to tell them about windshield wipers

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Great service . Sweet people.

Kala F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donnie J. 
Évaluation :
5

They are extremely friendly and accommodating at this location Steve and Tony are great guys.

Crysyal S. 
Évaluation :
5

Always the friendliest U-Haul guy ever. thanks for the help dropping off.

THOMAS M. 
Évaluation :
5

I give Mr. Martin & Associates 5 stars and two thumbs up. They went out of their way to help me and accommodate my very tight schedule. they had me in and out quickly. The equipment was exactly what I had rented and it worked great for me. Thank you very much, Mr. Martin and family.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom H. 
Évaluation :
5

Friendky

James J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brandon R. 
Évaluation :
5

Very good service! Thanks!

Young K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff G. 
Évaluation :
5

This location was excellent. The only problem I had was that the confirmation email from U-Haul had the wrong location listed so I went to the wrong place first.

Catherine S. 
Non les évaluations ont été soumises pour cet établissement.

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