Customer Reviews for Steward Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

4

Have better indications on the night dropbox.

Évaluation :

1

They forgot to put the utility dolly I reserved in the truck and then they were closed on Saturday at 11am. This meant calling customer service where I was asked multiple times to give the same info including a credit card to get a dolly reserved at another location. Overall I spent 45 minutes getting the utility dolly because this location forgot. Uhaul's customer service could have been smoother and appreciated the situation I was in better. I had to drive extra miles in a truck that charges per mile to get this dolly and on top of it I received a representative that seemed annoyed with me and was not helpful enough. Maybe in the future consider not asking the customer who did not receive what they ordered to do a new rental agreement and ask for a credit card. You already had all of this info from my original rental agreement. This should have been a simple process for me and require more from your customer service rep. I have had similar situations with locations forgetting the dolly but at least in the past they have been open. I believe if I don't receive a response from Uhaul that brings about a fair resolution I will not be renting from your company again.

Évaluation :

3

No one at the drop location.

Évaluation :

1

Wanted the truck available at 7 am. It was not. Could not use mobile pickup. Poor worker there opened at 9 and had no access to give me keys to the truck on the lot. I had to call customer service on my phone and spend 20-25 minutes to get access to a vehicle. It was not the workers fault but the scheduler who told me to go to that pick up location.