Not sure that you can improve. Very well executed.
Christopher E.
Customer Reviews for Stewart Williams
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I noticed rust on the mechanism to hold the strap down on a car dolly was making it hard to release after the car is on tight. Otherwise, the facility and people were very kind and I was successful in moving a vehicle.
Billy P.Jusya parking lot to drop off
Marcus B.We dropped off after hours. Didn't come in contact with anyone.
CHRISTIE H.Josh and Stacey are personable and alway very professional. I have rented at their location several times and it's always a great experience. I won't rent from anyone else. I rarely leave reviews but they really deserve five stars.
Kevin L.Customer service clerk was very friendly and efficient.
Lorri V.Truck was dirty, mirror was broken and the truck k Lu had an 1/8 of a tank of fuel. Not to mention the wipers were destroyed.
Scott F.I was supposed to pick up 3 minutes from where I was supposed to load and it was changed without my knowledge to 30 minutes away from my location. Not only did this cost me more for gas it was very inconvenient and terrible customer service.
David S.I was greeted before the store even opened. Stacey was charming, friendly and efficient at getting my paperwork done and getting me on the road. Five stars for everyone, especially Stacey! I will definitely use this location again!
Warren E.Neither cigarette charge port worked. Had to stop and buy a power stick so my GPS wouldn't die. Truck drove hard. No pickup. Steering extremely loose. Staff was very friendly.
Daniel C.You ask questions in a survey that only give you answers to suit your agenda and don't want to hear criticism
brett J.The first truck the check engine light was on and it was dirty. It had chewed up gum in the door. I was to pick up at 6 am through the phone. It took almost an hour to do only to have the truck not working properly and have to turn around and drop it right back off. I had to wait 2 hours for them to open to get another truck which was stinky and leaking water from the inside handle all over my legs. It was not a good experience. I was told by the phone rep I would get a credit I would just need to talk to the location when I drop off the truck. The location told me they don't do credits I need to talk to uhaul.
Theresa S.Great experience. Woman working at Stewart Williams was a huge help!!
Deanna W.Customer Service was exceptional.
Scott and Janice W.Great experience
Lorna W.Some signs outside to indicate that it is primarily a furniture store, no way to know that the business is the rental location.
Kevin J.I picked up on Saturday and was told that I could bring the van back on Monday morning because of the location being closed on Sunday. I returned the van 30 minutes ahead of when it was due to be returned and was then told that I would be charged for two days. I'm not happy about this and will not use or recommend this location in the future.
Adam L.Nothing everything was great… and the beautiful lady at the front desk was amazing
Dominic B.UHAUL advised they would give a 50 credit bc the trk was not ready at 7am as the agreement. However, I did not get a credit. The trk itself was beat up and trans slipped
Charles C.Stacy was very helpful and professional. And she also had a great personality. If I have to rent another part of the equipment I will definitely go back to Stacy. She should be compensated on her U-Haul rentals and if I hadn't already left the building I would have given her a tip. Tim Donahoe
TIMOTHY D.Kind and helpful at this location.
Katherine S.We went through a rain storm, found out quickly the trailer leaked. Unfortunately got some our stuff wet and ruined a few things.
jason M.My favorite place to rent from. Just wish they was able to keep more variety. Highly recommend
JODY E.Everything was great!
Carole W.Great Service.
STEVIE N.It is too far from Hendersonville and doesn't open until 8am
johnathan B.Rien
DEBORAH B.I wasn't able to log in...time to log was expired too soon.
edgar R.I could not return through mobile app. Every time I tried to upload a pic of the cleanliness of the trailer it would freeze up.
albert F.The truck definitely needs some work done to it or maybe it just needs to be retired. It had me nervous driving it with a full load.
JESSICA C.The steering link was loose. Maintenance may be in order. It was hard to drive without it wandering.
Jay R.Ensure the safety of your customers by providing them vehicles that are in fact safe to drive; the vehicle I received had so much play in the steering wheel that it was difficult to control and keep straight on the road.
Gary M.Right off main road and easy to find key box.
Kyle P.Josh was very professional and helpful. Unlike our experience at the pick up point, we were in and out in a matter of minutes.
Nathalie R.Easy return after you realize who you are returning it to. Not one sign to welcome and direct you to the furniture store that doubles as a Uhaul dealer.
MICHAEL B.Everything was perfect!!
Martin B.Uhaul staff was excellent at the Stewart Williams location in Springfield Tn
RICHARD M.Josh @ Stewart Williams was awesome! He was friendly & more than helpful! I give this location & Josh 10/10 we'll done
KYLE W.Balance the tires There was alot of vibration from the trailer
RONALD P.Very quick servic
THERESA L.Great customer service/accommodation!
WILLIAM S.They were closed it was okay very clean organized parking lot and outside of store.
BRANDON P.Customer service was outstanding and go out of there way to make you feel welcome.
JAMES W.Tire pressure light was on and apparently had been for some time.
Charles B.This location needs to also carry inventory of moving supplies.
JOSHUA N.Excellent customer service
ROBERT N.Thank you for a safe move.
CYNTHIA C.