We picked up our 15ft truck to help out a family member move. We where in a rush and didn't notice the a couple of scratches on the passengers side where not noted on paperwork. When we dropped off the truck in a different location we where then made aware of this. Now we have to deal with insurance company over this. Extra stress during the holidays while trying to help out a family member move. I will not rent from this location again. Lesson learned , away take photos of before hand.DOUGLAS W.
Customer Reviews for Stockton Secured Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Stockton, CA 95203
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service was goodSTEPHEN B.
Very friendly staffGARRY C.
Nothing they were very professional and informativeDONALD W.
I still have not received my refund for the first day that was wasted with the truck broke down. I am a very unhappy customer.DEBORAH H.
At the rental location, they added the additional insurance onto my rental, without even asking me, after I had declined it on line. Felt taken advantage of. Additionally, they did not help my hook up trailer, i was left to do that on my own.SCOTT N.
Have better customer service training them to do their job the way they're supposed to. Had a very poor customer service very unsatisfied employee need to be retrained for the safety of the customersGUSTAVO R.
Very friendly and efficient. I was in and out quickly.RANDALL B.
Le client n'a pas laissé de commentaire.NIESHA B.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.Nathaniel W.
Le client n'a pas laissé de commentaire.Dallas B.
Le client n'a pas laissé de commentaire.Cesar M.
Le client n'a pas laissé de commentaire.Romina H.
Le client n'a pas laissé de commentaire.ROGER E.
I had a wonderful experience. The clerk was friendly and professional. The vehicle was clean and we had no problems with it. Check out was quick and easy.MATTHEW H.
Le client n'a pas laissé de commentaire.Miyanna J.
I declined insurance but yet I still got chargedDONALD R.
Le client n'a pas laissé de commentaire.KEITH G.
Le client n'a pas laissé de commentaire.DANIEL C.
Wonderful customer service. We ordered online and picked up and returned quickly with no issues and friendly help. Merci encore!RICHARD M.
Le client n'a pas laissé de commentaire.Paul B.
Excellent personalSTEVEN E.
I ordered this truck weeks in advance. I ordered 12 blankets, only got the last seven they had. They sold me a disc lock and assured me it would work on the truck I rented. It didn't. I went to another uhaul location, closer to my house to talk to them about it. They knew right away the disc lock wouldn't work.MATTHEW L.
Great and clean vehicle and amazing customer service very friendly and thankfully helped me save money on my rental.ALYSSE E.
Le client n'a pas laissé de commentaire.TIMOTHY P.
Now this location I've been to like 3 times now. A+ service!MATTHEWS W.
the attention and kindness to the people were of great quality thanks for your timeELIAS G.
Vehicles need to be maintenanced more often & cleaned/sanitized. My rental was not clean at all. I am satisfied with the man that runs the office. Very nice & respectful.COLLEEN E.
I forgot 2 10 gallon garbage bags with clothes for donation in the bed of the truck when I dropped off the vehicle. They felt it necessary to assess the 35$ cleaning fee, instead of calling me and letting me know. For all they knew I forgot the clothes and the were my personal property. But also, its quite unreasonable to assess a 35$ fee for throwing 2 clean, non odorous or unsanitary garbage bags away. Overall very displeased by this.JEREMY S.
Everything was excellent.Caroland R.
I was charged 3 times all different prices compared to the receipt I have received physically and in email. This is outrageous and stealing. I'm not happy about this at all.TYLER M.
Everything was goodCHANDLER S.
Le client n'a pas laissé de commentaire.Gabriel Q.
Le client n'a pas laissé de commentaire.MAHLIA S.
Great service and great staffCatrina M.
Le client n'a pas laissé de commentaire.PETER W.
The lady that helped was very friendly and helpful.Jeff E.
This is the second time in two months and awesome Customer service ! Friendly and eager to help Respectfully a Return customerðŸ'ðŸ'ðŸ'ROBERTO D.
Very friendlyJEREMY R.
Le client n'a pas laissé de commentaire.MONICA B.
The only thing that needs improvement which isn't really a reflection of the location that I had chosen is the 24/7 check in thing. There was steps that were given that were perfect and then other example of that was the odometer And there was no video instruction for that.Eileen F.
Service was excellent and great experience. ThankyouRafael G.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.Jeffry A.
Very friendly and great customer service.MARIA T.
Hablan spaÃ±ol e inglÃ©sCENOBIO H.
Le client n'a pas laissé de commentaire.Kelly M.
Le client n'a pas laissé de commentaire.VICTOR T.
The ownership was very nice and accommodated me dropping off the trailer right at their closing timeDOUGLAS C.
Great customer service on-site. Appreciate the ease and technology when booking, picking up, and returning the truck.VIKRAMJIT SINGH G.
Le client n'a pas laissé de commentaire.PAULINE G.
Easy to pick up and easy to drop Off, lady in the front was vey helpful and quick.Andy T.
Le client n'a pas laissé de commentaire.JOANN R.
The ownerwas very knowledgeable, professional and pleasant. She was kind too.Eric G.
Le client n'a pas laissé de commentaire.Ellen E.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.DERRICK C.
Le client n'a pas laissé de commentaire.David O.
The representative was very courteous, knowledgeable and very helpful. The truck and equipment were perfect for our move. I will be using them again.Bonnie T.
Le client n'a pas laissé de commentaire.EDGAR V.
Le client n'a pas laissé de commentaire.LEE N.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.Gene H.
The employee was SO extremely nice and helpful. We were stuck in traffic and which caused us to be delayed dropping off the equipment. She was understanding and polite. I would definitely recommend this location to anyone for renting equipment.Mary C.
Le client n'a pas laissé de commentaire.CLARE P.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.PAUL D.
Le client n'a pas laissé de commentaire.ISMAEL R.
Deanna is a great business person. Friendly and helpful.roger H.
Uhaul Representative was super nice and pleasant.CYNTHIA T.
Le client n'a pas laissé de commentaire.Felix L.
I brought the truck back they did not pay me back my deposit amount i was owedStacy A.
Le client n'a pas laissé de commentaire.Albert P.
I was charged for 6 moving blankets that we're never put in the truck as soon as it was discovered I phoned and reported it but when we returned the truck they insisted on charging usClaudia W.
We picked up the trailer at 10am. By the time we got back to the house, (less than 2 miles) the tire was flat. We spent the next hour and a half driving across town to get the tire fixed. When we returned to trailer (at 5:30) they charged us a $20 â€œafter hourâ€ service fee! There should have been no fee charged since we spent half of our morning fixing a tire we shouldn't have had to fix!Jared G.
I had an early flight scheduled for Tuesday morning - didn't want to risk being late (return was BEFORE 8:00 AM Tuesday morning. SO I tried to return it early Monday evening - U-HAUL closed at 5:00 (I called at 5:05 and got no answer - tried to use U-HAUL App on my phone - 3 verification codes and about two hours later and 10 photos taken inside / outside / front / back / parking locations / mileage / gas gauge / etc. and more than 45 minute wait for someone (other than a robot) to talk to - I COMPLETED THE EARLY RETURN. I appreciated the help the young lady gave me when we were FINALLY CONNECTED ; but if U-HAUL is going to offer this service - I think you ought to make it easier for your customers to complete. THANKS - overall I had a wonderful experience with me rental and would definitely return to U-HAUL - I'll just skip the headache of after hours return.MICHAEL K.
The truck was FILTHY inside AND out! The TRUCK BED had a bunch of sand and dirt in the back and the INSIDE was NEVER sanitized from the steering wheel to the dashboard and front panel to the floor and I had to use a towel of mine to sit on and another towel touse on the arm rest. Deanna NEVER saw the inside but Alvin Bennett did, he DROVE IT OUT TO ME and he knew cause I told him and Deanna about it and he just sat there looking stupid, not denying anything because he couldn't.Geizelle B.
Le client n'a pas laissé de commentaire.Naomi L R.
Le client n'a pas laissé de commentaire.Mark E.
Friendly and knowledgeable staff. Super easy and great customer serviceERIN M.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.Tracy G.
Deanna was awesome, very professional, friendly and helpful, it was a quick and pleasant interaction during my rental process, she gave me a really good rate and I ended up needing it a little long then expected and she took care of me at no additional cost, Deanna provided 5 out of 5 star service, I highly recommend dealing with her for any rental needs. Thanks again Deanna.ROBERT J.
Le client n'a pas laissé de commentaire.Matthew B.
The lady there is nice person. 1)But the truck was worst cleaniness, ( though she said she cleaned it)sorry I am not complaining on her. 2) Appliance trolley was the worst,I ever see in my life. It had hanging threads and lot mud gravel all driedup,I could able to clear some stuff from my side . Otherwise , experience was nice. I appreciate overall. But ,kindly make truck available at the customer requested location.SAIBABA R.
Le client n'a pas laissé de commentaire.Ronald A.
The lady here was very nice. Didn't bother to complain to her on the horrible service because it wasn't her faultRachel L.
We were moving from Brentwood and had drive to Stockton to pick up the truck That took three hours and had to drive about 60 miles round trip.They did give us more time with the truck but would rather picked it up in Brentwood. The truck was great .DAVID P.
Have a truck where you say you would . I went from getting a truck in Tracy , then picking it up in Manteca , to finally getting the truck in Stockton. What a mess ..!!!ROBERT V.
Amazing customer service! Will be returning next time we need to move somethings to the house :)Andrew S.
Le client n'a pas laissé de commentaire.Dorothy M.
Le client n'a pas laissé de commentaire.Hugo A.
Le client n'a pas laissé de commentaire.Gabriela G.
Great customer service! Very friendly and knowledgeable!joe V.
Very satisfied with my experience today. Awesome staff! Super helpful and professional!Matthew L.
Great service . was a pleasure to rent from this facilityJames T.
Le client n'a pas laissé de commentaire.DARIUS S.