Customer Reviews for Stoicheffs Auto
(U-Haul Neighborhood Dealer)

4 337 évaluations

2131 N Atherton St   State College, PA 16803
(No parking available during the rental period)

(814) 237-0665

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Samedi : de 9 h a.m. à 5 h p.m.
  • Dimanche : de 9 h a.m. 1 h p.m.

Services dans cet établissement :

Pour nous contacter

(814) 237-0665

2131 N Atherton St
State College, PA 16803
(No parking available during the rental period)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Samedi : de 9 h a.m. à 5 h p.m.
  • Dimanche : de 9 h a.m. 1 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

James T 
Évaluation :
1

My issues are documented with NH local U-Haul. Door wires were ruined, obviously never checked. Opened door, loaded truck, couldn't close when done. Sat in sun for better part of 3 hours before a guy showed up admitting he was "a tow truck driver, not a mechanic." He quickly came to the conclusion if we wanted to leave that day, he'd need to take off cables. This left me in total 5 hours behind schedule (got into NH at 2:30AM) and with a door that was difficult and dangerous to lift and secure with vice grips (the dispatch's suggestion). To be clear, the driver was a great guy. So was the guy where we picked up the truck, so was the lady where we dropped off the truck. My problem is with a lousy truck and service from road assistance. I's got to be a liability to have a 61 year old man lifting that heavy door. I'm feeling very unhappy to have paid $700 (second truck in a week, by the way, the first was fine) for that experience.

Patrick E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth N 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sangwook C 
Évaluation :
2

The customer service individual basically handed the keys and that was it. No explanation or instructions given for the truck.

ANTHONY B 
Évaluation :
3

I had signed up for 24/7 pickup but, when I arrived at the location, 24/7 pickup was unavailable.

Thomas H 
Évaluation :
5

Provide parking for driver to leave a car while using short time U Haul trucks.

Sandra S 
Évaluation :
5

Nick was great!

John P 
Évaluation :
3

Could have been friendlier.

Kam S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M 
Évaluation :
5

I need to call special attention to the gentleman who facilitated the checkout process, Nick. At the end of my travels from North Carolina with everything I own packed and not sure exactly where I would be living in State College I was beyond exacerbated and stressed. My return receipt indicated an 814 a.m. return time, and the location did not open until 9:00. I thought I had been told when renting it that it was due back at 10:00 a.m. . So when I showed up at Nick's location shortly after 9:00 a.m. having just spent literally my last dime filling the tank, and learn from Nick that although the store didn't open till 9:00, I should have arranged using my cell phone to have a drop off at 8:14 as indicated on my receipt, frankly I thought I was completely fucked because I had no money to pay any additional fee whatsoever. I came within 1 mile of the original mileage allotment with unbelievable planning and care. I don't know exactly how I might have responded or what I would have done had Nick not compassionately agreed to take care of it and I was not charged any additional fee. Later in the day I saw I had missed a call from a U-Haul number shortly after I left Nick's location and I called the number and found that I had actually returned the U-Haul to the wrong location. There are two at least here in State College and I thought I had requested the one closest to my friend who could give me a ride back to where my belongings were stored. Nick hadn't even mentioned that and again, I don't know what I would have done had he asked me to go to a different location potentially going over my miles and being additionally late. Although Nick was firm and explaining the policies and how I might have best returned the U-Haul, the fact that he did not put me in a completely untenable situation by charging me legitimately for the late return when I had not one further penny to my name probably saved my life at some level. I went to also mention Lucy the cat that I gave some affection to while Nick inspected the truck. Lucy calmed me during a very stressful time and she is to be commended as well. The entire experience with this rental was phenomenal and I love that you are employees are acutely aware that moving is one of life's most stressful events and their courtesy and kindness and helpfulness helps make these events less so. Keep it up U-Haul!

duane g 
Évaluation :
5

Great service quick drop off

Sussy P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra A 
Évaluation :
5

Easy to reserve, easy to pick up, and very easy to return. Excellent provider.

William L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison L 
Évaluation :
5

Nick is the best!

DENNIS M 
Évaluation :
2

Uhaul should not list bad mover helpers in its website Uhaul should explain the charge for blankets if not returned. It charges me $192 for not returning blankets. It is too expensive.

Mohamed M 
Évaluation :
5

Very easy pickup and return of trailer.

Steven F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIAYUE L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN N 
Évaluation :
4

Human check in and check out was above average. Lot is a little tight and congested. Location is very convenient.

Steven L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R 
Évaluation :
3

I have mixed feelings about this location because of its offensive political signs all over its windows by the front door. Frankly I don't understand why a place of business would want to do this. I will not come back to this location.

Steven G 
Évaluation :
3

Windshield very dirty, customer service was ok

Ronald F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariana K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sekhar B 
Évaluation :
1

The guy at the counter can learn to talk. He was rude for no reason at 2 interactions i had with him

Khurram S 
Évaluation :
5

.. a parking lot for customers would be nice while using your rental

Raye N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K 
Évaluation :
5

Nick did a great job of having everything ready for when I arrived. I've used them before and will gladly do so again.

Matthew T 
Évaluation :
5

Uhaul has always been great to me! Professional and kind service .

Lana M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D 
Évaluation :
3

It's Stoicheffs...

Jonathan K 
Évaluation :
5

Excellent service.

Kim F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa J 
Évaluation :
5

Easy, fast, friendly! Highly recommend this location

Cheyeanna S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex R 
Évaluation :
5

Perfect as usual. Great service

Robert K 
Évaluation :
5

Just keep up the good work and service.

Michael S 
Évaluation :
5

The pickup location was great and the equipment was clean and looked great! My trip was from State College to Havertown. The transmission wasn't shifting properly and it made my trip longer and more stressful. At drop off I was told the pickup location should have tested and caught it.

FRANCIS C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betsy E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanveer A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard L 
Évaluation :
5

I had an issue with the Uhaul website. When I revised my initial reservation simply for a time change, the website changed my reserving location. Luckily Stoicheff's was able to resolve the conflict and I received my van.

Jeffrey P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damaris Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley K 
Évaluation :
5

Nothing. As always you folks are very professional. Merci.

James A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galen L 
Évaluation :
5

VERY FAST THANK YOU

Larry C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris c 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james n 
Évaluation :
4

Everything worked out smoothly for our pick up and drop off of the UHaul.

RAE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie C 
Évaluation :
5

Service was prompt & vehicle served my needs.

Joe O 
Évaluation :
4

Tried to use the app to check out but, but it wouldn't work correctly. The man working there helped me and took care of my check out.

John C 
Évaluation :
1

Staff member facilitating pickup was rude and cocky. Would not recommend this location again.

James H 
Évaluation :
1

Horrible customer service at this location. The truck was extremely dirty and covered with mud inside. The guy at the store is not friendly at all. Never ever going back to this location again.

Prakash C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean D 
Évaluation :
5

Exceptional service from Stoicheffs. I have rented many times and they make it easy, quick and everything goes smoothly. Nick is extremely professional and efficient. I'd highly recommend!

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Y 
Évaluation :
2

I was told I could return after hours and complete the rental online easily through the app. When I tried to do so I could not find my rental or a related option to complete the rental (return truck) and was charged $20 as an after hours fee. Then I was told I had to dispute through U-Haul to get the money back, which is ridiculous. It's not my fault, and i was told the app works for 98 % of the people in a very arrogant tone, as if I'm stupid. Not happy at all, and I expect to be reimbursed the $20 by U-Haul.

Bernard B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thad P 
Évaluation :
4

First trailer that was delivered had a broken axle. A replacement was then rush delivered and it was missing a tail light. Staff was friendly and awesome

Christopher H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrei C 
Évaluation :
5

This is a very well run location! Excellent service and the owner was extremely knowledgeable. I would enthusiastically recommend them to anyone.

Brian M 
Évaluation :
5

Drop off was fast and smooth. Staff was all kind and talkative.

Devin W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian A 
Évaluation :
1

The man here was very rude from the moment I walked in the store. There was a cat in the store which I personally think is inappropriate. My son dropped fruit loops on the ground and he was hateful about that also.

david s 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesus P 
Évaluation :
5

Nick was exceptional. He was accommodating on short notice and explained use and operation of truck and trailer. Excellent service à la clientèle. Very professional. Merry Christmas

DENNIS M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haylea H 
Évaluation :
5

Fantastic service, always. My preferred U-Haul location anywhere

Steve T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ida O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Very polite rep and patient with me, clean location easy to get what you need

JOSE P 
Évaluation :
5

The guy was very patient with all we asked for and very polite about his decision to give me the vehicle we needed and thanked us

Jose P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan G 
Évaluation :
5

The associate was very responsive(even though we called close to closing time). He was friendly, professional and helped us safely prepare our vehicle to tow our disabled car. I would return anytime to this U-Haul business.. Thank you for great customer service!

Paul H 
Évaluation :
5

Everything was great. No issues with anything. Nick is a great guy with great customer service.

Dennis D 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Adrienne M 
Évaluation :
5

This isn't Stoicheff's fault, but when I tried to return the truck and take pictures the website continuously would refresh. Eventually, I gave up and so I was charged a $20 convenience fee. I don't recommend returning after hours if you can help it.

Amelia E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john h 
Évaluation :
4

They had the back half gated off so not much room in front to park the uhaul but we managed.

Danny W 
Non les évaluations ont été soumises pour cet établissement.

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