Évaluations des clients Stoicheffs Auto

The location was a local shop, however the shop itself as well as the inside of the rental truck cab were covered in a layer of dirt/grime and smelled bad. It's more understandable inside the shop, it's an auto parts place, but the truck should have been cleaner. There was no indication that things had been wiped down or sanitized between rentals, which is a concern in a time of COVID. The staff seemed annoyed at us the whole time. We had planned to do a mobile pickup and drop-off, but we kept getting stopped at the sections where we needed to take pictures of various things as proof for the system, despite multiple attempts with different mobile browsers. It allowed us to upload a photo of the driver, but then wouldn't accept the photo of the drivers license. Then on return it would not accept the picture of the odometer. So at pickup we had to go into the shop and the employee was annoyed, and when we came back to do after-hours drop-off, we couldn't complete the online steps, so we had to come back in the morning when the shop opened.We met the same employee who was again annoyed. We have been to much better U-haul locations with better service and cleaner, more updated equipment. It's not the shop's fault that the online system didn't work, but it's not our fault as the customers either, so at the very least the staff could have been nicer. Would not recommend.

There is only one way into the location and very little to no turn around. Just backing out your vehicle was a major challenge with only two other cars at the location. Returning the trailer was even more of a challenge. It was impossible to back the trailer into the location because of the busy street. Just a terrible set up. Sorry to say that..

If you could parking for the customers, it would be great, otherwise two people should come to pick up the equipment.

please train your representatives about being antiracist. I was treated very badly. I will make another complaint about this experience.

I couldn't be more satisfied with the service. As I drove the van, a Chevy, I thought " I sure would like to own one of these".

Nick does everything he can to make sure he can get you the equipment you need when you need it. Excellent service.

They do not offer military discounts, hand trucks are extra. No discount for half day usage. I was not overall pleased with this experience.

Not a thing

More parking so the customer can leave their vehicle there while they use the rental vehicle.

The guy at the front desk is very rude. It doesn't seem he likes to be there.

Great service, they made everything quick and easy!

Everything was good. Professional attendant assisted us.

All the employees at the location were masked :) The entire experience of pickup and and drop off was fast and efficient. The employees were friendly and helpful.

Very quick service!

Not happy that I called the Benner Pike location, was on hold for 20+ minutes, they said they had the equipment that I needed, but when I went to pick it up, they had to send me to another location.

Parking area seemed very congested. I rented a pick-up truck for 6 hours and would have liked to have left my car at the U-Haul rental place. I was told I could not do that.

Fantastic very fast and efficient got me in and out quickly and the trailer was perfect!! Thanks!!!

There was a small amount of white junk at the rear of the unit just inside the door; like plaster/joint compound maybe. I swept up the loose stuff .

Great spot. Efficient and amazing staff. Mr. Nick helped me out and was amazing.

I would have preferred the attendant alert me to the issues with the 26' truck I rented. It drove poorly, (down shifted really hard)was damaged on the exterior(a cracked windshield dented skirting). It needs to be serviced desperately or retired.

Better customer service wait time. Have the truck available I reserved.

While I was debating the blanket issue with the one employee (blanket issue wasn't his fault but I was irritated all the same) another employee came out and said he "wanted to watch this guy whine and complain". Absolutely would not recommend.

Be sure to let ppl know that if they are using the mobile online check-in that they need to use a web browser and not the gmail app. I had a really hard time logging in bc I tried navigating through the links sent in my email and that left me pretty irritated. This was not your fault, but I just wanted to mention it so that others don't run into the same problem. Use Safari or another WEB BROWSER to pick up your truck!

Great service, the staff at Stoicheff's made everything quick and easy. I would highly recommend them for uhaul rentals!

Super quick and easy, but it was definitely confusing pulling in and I didn't know where to park or what to do

Not a thing I can think of

They do good work in satisfying the customer.

My only complaint was that I reserved the pick up at the Benner Pike location. And I know through no fault of his own his was not being returned. But the Benner Pike location allowed free parking where the N Atherton doesn't.

The air conditioning in the truck did not work and the truck Carroll drove poorly

Exceptional customer service! Thank You!

was charged for things I didnt use and was yelled at when asking why i was charged. very bad service, the store on north Atherton is not good.

Very good experience. Quick friendly service. Only possible problem was no onsite parking which I was not aware of. Would have been nice to know prior to arrival

You need to be more clear at the time of ordering that the location requested may not be the location where the customer picks up the truck. I had to drive an extra 45 minutes one way to pick it up. Very frustrating.

I turned back the car at around 8 pm. But you charged me as if I returned the car the other day morning.

The person in the front office is soo mean and rude. This is not my first experience in this location and he is always like that.

Thank You! Great experience as always.

Have your employees wear masks. Not a single one wore one at all while I was there! Incredibly disappointing and horrible that you guys don't enforce mask wearing at all! You should be ashamed of yourselves

Gentlemen behind the desk was superb.

masks during this not just sanitizing and social distancing. Mainly because it's not going to make people feel comfortable. Otherwise smooth easy great shape of vehicle. I was shocked by how easy it was to drive.

You did very well and I have no problems

I'd read many online reviews of your late-return online software being a nightmare, thought I was prepared, but alas fell into your $20 trap. We established our online account while sitting in the return area, cruised through it for a bit, and then were informed that our authentication code was sent to my email, which I don;t have access to on my cell phone. No other options were available, so I had to donate my $20 to you...Congrats: your poor website stole another $20...

Drop off was extremely easy and quick

They should be able wearing masks in that store, both because it's required in PA and for general public health/safety. It's really easy to wear a mask and protect others.

Requested truck was ready for pick up at requested time. It was clean and worked well. Check in and return were efficient and professional.

Truck had spilled drink in the console otherwise was well maintained.

Small parking lot with no room to leave a car or even turn around. The staff is always helpful. The truck I rented had less than 5,000 miles on it with lots of features.