Everything was awesome an worked great
JONATHON M.
Customer Reviews for Stokesdale Marketplace
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
easy process
COLIN B.Supee nice and helpful
deborah J.They did a great job. Very friendly and helpful.
Phillip E.Super polite and super helpful!
Kristine M.Love my u haul company
anna G.Frank was very friendly and helpful.
ROBERT W.Great service
ma L.Regional knowledge of equipment onsite would create totally excellent experience. There seemed to be lacking knowledge of equipment onsite
RAYMOND S.Easy return. Easy location as well.
Randy E.Excellent customer service at both locations.
Tanya M.I had asked to have the truck closer to home. As it was, it was a 45 minute round trip to pick it up.
Caleb S.The Stokesdale location staff was outstanding! The drop off location was great! However, the original location to pick up was down right horrible experience!!!!! I was told upon my arrival that They did not have a trailer for me! However there were two trailers in the lot that I was staring at that were exactly what I ordered for pick up at that time. I was told not only by the part-time representative behind the counter, traffic from High Point, and the owner over the phone to the part-time clerk... that I could not have either one of those trailers since they were local rentals 15 hours from now on the next day!! I did not receive a call prior to my arrival! The problem was not solved befor I showed up nor was it seen. I was given multiple options to drive to locations well out of my way in hopes to get there before they closed 20 minutes from the time I was denied either of those trailers by the owner and the others involved. The staff at Stokesdale were great, the receiving location was great, and both of them said that they should have rented me one of those trailers and made arrangements for the next day for the other people! My question is why was I turned down for two trailers that were located at the facility I originally rented from a week prior? I cannot believe that even after getting the owner on the phone of the operation where I had originally rented the trailer, that even he decided I was not worthy to rent the trailer that I had made arrangements for a week prior! I have used U-Haul for multiple for moves over the years, however I see that coming to a screeching halt! I was given a 50 $discount on the rental, which was not even close to the inconvenience that I was being put through considering I had worked 11 hours already that day and was to leave that night after packing up the trailer. I would like a member of supervision or management to contact me regarding the whole transition from the original location from which the trailer was to be rented.
WAYNE S.Nothing to add. I have rented from other sites and never had the satisfaction that I received from renting from these guys. Awesome staff and willing to do anything for you. I will definitely use them again!
JARMAN T.I WOULD PREFER TO HAVE THE TRUK GASSED UP AHEAD OF TIME, WITH THE REQUIREMENT THAT I REPLACE THE GAS USED. THS IS THE ARRANGEMENT OTHER RENTAL COMPANIES HAVE, AND SINCE THAT'S WHAT'S EXPECTED, IT THROWS A MONKEY WRENCH IN THE WORKS TO HAVE TO ALLOW TIME FOR ADDING GAS BEFORE STARTING THE CHORE.
SONYA G.Great Experience
JOHN F.I picked up this truck at 9am on the 27th. I came in the store a day early to pay them because it wouldn't let me pay online. Website Was telling me to go to the store to pay, so I went to the store paid the guy 152 $and he gave me the key. I explained to him I did not need the truck till 9am on Sunday. I asked was it a charge if he gave me the key early but I wasn't getting the truck yet. He said no, just have it back at its drop off location by 9pm on the 27th. Well today Exxon charged me an extra 40 $for an extra day. I physically only had the truck from 9am until 5:15pm on Sunday the 27th. I called My pickup location and they are claiming I physically took the truck. No I did not. I told them check out their camera system. I was going on what the salesman told me or I would have NEVER just have taken the key!! Plus he told me to drop off by 9pm. Well I dropped off at 5:15pm. Long before drop off time. Even if I was suppose to have the truck for 24 hours why did drop off time say 9pm. It's all a bunch of miscommunication and I don't have an extra 40 $just to give away for the use of something I never had. Plus was given the wrong drop off time to start with. Thanks! Robin Stallings
Robin S.the people were very nice and tried to do a good job but again they struggled to get the on-line U-Haul software to work
GREGORYALAN S.1. This was more than 16 miles away like the dispatch person said. It was 26+ from the HP house and 27+ from the McLeansville house. So it added quite a bit of gas and time to the whole moving experience. 2. I set this up as a mobile 24hr checking & out. When I arrived a the stokes dale site, there were no keys in the vehicle. I had to walk a good distance and wait in line to check in. And that process took quite a bit of time. Not happy with this at all!!
Dawn G.If a reservation is made please ensure that the equipment is available. I did not appreciate having to drive all the way across town after arriving at my assigned pick up place to rent a 10†truck. This should've been communicated beforehand because it was a major inconvenience to my plans.
Bolanle O.Fix the steering wheel on the truck.
PATRICIA S.Nothing. The guy was super helpful
Joshua H.Your system is crap and doesn't work in most of your locations
JONATHAN S.Frank was extremely helpful throughout the entire process! He made the entire process a breeze!
Todd T.CAN'T THINK OF ANY BUT TO ME GOOD CUSTOMER SERVICE IS BEST I CALLED THE KERNERSVILLE OFFICE AND THEY WERE RUDE AS HELL AND I WOULD NEVER GO THERE - BUT THE STOKESDALE OFFICE WAS GREAT, IT TOOK ONLY 10 MINUTES AT THE MOST TO GET THE TRUCK AND I DID NOT HAVE TO DO IT ON LINE.
Pamela T.I ordered a 15 ft truck and when I got to the uhaul location the owner Of Stokesdale market Frank Put me in a 27 foot truck claiming he did not have any 15ft trucks - which was not true as he had multiple I found out later. I left under the assumption this was my only choice . I turned around at the closest gas station to bring the truck bs k as it was way to big for me to drive. I ended up hitting a pole because the truck was so big it was impossible For me to drive . After a police incident filed I went back to the uhaul location and was then put in a 15ft truck that was obviously available. I have no idea why I was given a 27ft truck when clearly the 15ft truck was available all along
GEORGINA H.Service center was unable to access Uhaul's website for checking me in, while I stood in the lobby and did the check-in online. Left with no rental contract or a agreed location to drop off in Blacksburg, VA . After leaving the lot, during loading, we notice one of the tires was low. Filling with air revealed a nail in the tire. Service center was quick about repair.
Roger M.Customers should never have to go to another location to pick up a vehicle. Vehicle should be brought to the customer at current location.
ANTIONETTE W.This location is "buried" in a thrift market, and hard to find, except for the few U Haul vehicles sitting outside. More signage would help. Strangely there is no visible U Haul logo on the inside of the building, personnel do not seem familiar with U Haul practices & procedures. No visible parking for the large vehicle I turned in.
steve A.Outstanding customer service. They helped me hook up the trailer and gave various tips on the equipment.
Marcelo D.everything was simple and accessible
Abraham P.Frank is great at Stokesdale Market Place.
Randy F.Uhaul customer as a whole is complete garbage. Uhaul treats customers as if they are doing the customer a favor by letting the customer do business with Uhaul.
Jody H.Staff was helpful and friendly. Pickup and drop-off was fast and easy. Would rent here again.
Dennis W.Frank was friendly and took care of business. The UHaul car trailer pulled like a dream.
randy S.I was quoted a price lower than the initial price because I had dropped it off a day early and was told they would email a receipt. I got two receipts, both for 0 $. When I called to question they said they couldn't look up my information because they weren't the point of contact and that Uhaul wouldn't charge my card until after the transaction and it would be for the lower amount. My card was charged the full amount the day of sale. This was a horrible experience and I will never use your company again
Brenda R.