Customer Reviews for Stonepoint Cabinet & Granite Counter Top
(Concessionnaire U-Haul dans le voisinage)

330 évaluations

6440 Old Winter Garden Rd   Orlando, FL 32835

(407) 299-4144

Heures

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(407) 299-4144

6440 Old Winter Garden Rd
Orlando, FL 32835

Services dans cet établissement :

Heures

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

This place is trying to scam people out of money charging 2 time the amount agreed and threatening the customers their location is crap looks like an abandoned junkyard and their office is a showroom for another business this place should be shut down

brad P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
4

The Trailer was broken and had to get a lock to secure it while on the highway

Bria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison T. 
Évaluation :
1

Just bad service overall.

Luctama J. 
Évaluation :
5

The guy who assisted me in picking up the u-haul was friendly and polite. The whole process was seamless and quick. I would recommend this location to anyone who is moving around the Metrowest , Dr. Phillps, and Windermere area. It was also nice that the place was pretty empty and they had COVID safety guidelines in place.

Mai T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoine L. 
Évaluation :
1

The owner he was very rude. When it was time to return the equipment. He demanded that I move the truck in a very small, tight space. And stated that he would not move the car that was in the way. I told him I felt uncomfortable with how large the truck was compared to the space. He told me I had to move the truck because he wasn't touching it after me because I may have COVID. This is after he insulted me and made a statement that I stole his dolly. Although both that I rented were returned in the truck. I had one hand dolly from my church, which was donated to us from a Uhaul location that we normally rent from. He stated “I am reporting you to Uhaul because you stole their dolly.” I am very upset with how he talked to me and wil never rent from this location again. My church will never do business here again either. Completely unprofessional and just rude.

Elisha B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Travis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gyslaine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
1

This location falsely charged my card for cleaning and feul and I need my money returned

Richard S. 
Évaluation :
3

The truck was very dirty inside with lots of dirt and debris especially in the attic part. The cabin was dirty with coffee type spills on the steering wheel and seat.

Sheri L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando T. 
Évaluation :
1

Poor customer service, incorrectly stated fuel to charge, owners are snakes

Scott B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sonya S. 
Évaluation :
1

Although the owner was very accomodating the uhaul company has a break regarding communication and maintenance of their remote buisnesses.

michael R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Humberto L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdool S. 
Évaluation :
1

The guy was very rude and they charge be two times as I don't know why.

Endy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry D. 
Évaluation :
2

Person needs to be more Customer Service Oriented and not have folks waiting for him to finish w other business he has on sight. Maybe another person work with him.

Robin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asaaf A. 
Évaluation :
3

Mobile device pick-up process took almost 30min. TERRIBLE.

Jason L. 
Évaluation :
3

It was not the location's fault, but as I was trying to check in on my mobile device (since the store was closed on Sunday and to also avoid being exposed to the spread of covid-19) the site completely crashed so I could not find out how to get the keys to the vehicle. I then called customer service, sat on hold for 30 minutes. When someone finally answered she said “yeah everyone's experiencing that, hold on” and then put me back on hold for 15 minutes. Luckily someone from the location showed up and was able to help me while I was still on hold.

Jenna M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEMUEL T. 
Évaluation :
1

Have the equipment I pay for and not other truck Have the equipment ready on time

Ernesto O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
4

Rien

sixto D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres U. 
Évaluation :
2

I'm accustomed to much better customer service. Also, the customer only photo inspection via a text message link sent to my phone was horrible and caused significant delay in my use of the rental truck.

Eleanor M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rafael C. 
Évaluation :
4

Driver seat belt would not stay fasting And it the engine was very load

DEBRA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathy G. 
Évaluation :
4

Lower your mileage/fee

Gerard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo H. 
Évaluation :
1

This Associate was so RUDE it wasn't funny he acted like I had COVID 19 because my licensing plates are from NEW YORK U-Haul should be ashamed to have as a employee for the company!!!!!??

Ronald T. 
Évaluation :
5

Nothing. Everything was fine

Gloria O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laquadra A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jo H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carlos C. 
Évaluation :
5

Send them to 6440 Old Winter Garden Rd.Very pleasant and professional.

Francicco M. 
Évaluation :
4

The approval process was less than desirable. I had opted to do mobile pick up. I understand steps need to be taken but the agent doing my approval process was not paying attention to information. I provided an alternate contact and was told that I provided myself even though the first name was different as was the number, even though similar to mine. I then had to provide another contact even though my initial entry was contacted AND HUNG UP ON. Thankfully I had budgeted extra time but this pushed back my plans by a half hour when I had people waiting for me. Precision helps with efficiency. The location was great otherwise and the nice gentleman who helped me return the truck was kind and efficient. If I ever need a truck again I'd be happy to use this location but do an in person pick up.

Rachel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
3

I reserved a van, when I got there, I was told it was broke down. He gave me a truck that wasn't working properly and tried to charge me more for the mileage until I stood up to him. He took a picture of my license with his cell phone. He was unprofessional.

Quanique Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefferson N. 
Évaluation :
5

Very helpful, nice staff.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
1

The attendant was very rude and hostile. Very bad customer service. Had the nerves to tell me if I don't trust him I shouldn't be here

Olterrio V. 
Évaluation :
3

Uhaul is a Ripe off. I'm a regular customer and the prices just keep going up that's it for me. Home depot or Lowe's for now on, y'all just lost a valuable customer, y'all not even giving discounts during these trying times and to a dedicated customer. This will be my last time renting uhaul you all are thieves!!

Naya B. 
Évaluation :
2

Presentation was very different from the actually Uhaul store front. This location was based out of a granite and cabinet shop. The gentleman was all over the place. Unlike the store front which is ready upon your arrival. I even had to unhook the equipment after I was finished. Not checking out of no sorts. I'll stick to the store front from here on out. Merci.

carl K. 
Évaluation :
3

Check odometer before leave. I drove 20 miles and almost get charged for 300 miles

Luis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abygail C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Excellent

Carmen C. 
Évaluation :
5

Good rental experience!

Kathy F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando T. 
Évaluation :
1

The worst experience I ever had with U-Haul

Johnetha B. 
Évaluation :
5

Very friendly service. I"ll make this my to go location in future.

mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddy R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Luciano M. 
Évaluation :
1

Not charge 70 $for a 19,99 $ uhaul and just pick extra up charges for me I didn't pick certain things that I was charged for

Alvin H. 
Évaluation :
3

My Internet did not allow me to return the truck online. I did put the key in the key box and park the truck but I had to wait till I had Internet to complete the return, which you have to be at the physical rental place or it will not proceed to let you fill out the return nor complete it. Maybe you can provide a Wi-Fi for customer to complete the return after business hours.

Rita G. 
Évaluation :
5

Ravi is a good guy!

Sean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

I appreciate the professional service I received

Margarett H. 
Évaluation :
5

Great service

Margarett H. 
Évaluation :
3

The truck was dirty with empty soda cans. I had to call road side service because I got pulled by the cops because the light was blown. (Only got a warning ) on top of that my reservation for December was canceled because the truck wasn't available at the location for the time I needed when I booked on a GAURANTEE and didnt even receive a by kind of discount

Lashonda S. 
Évaluation :
1

Do not add coverage that cx did not opt in

Enstey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
2

for starters, i was given a dirty van and then they tried to charge me a cleaning fee when i did not even use the back of the van.When i called and complained about the cleaning fee, the agent advised me that he would credit back the 20 $but never did it on the call because i changed my mind about renting again with them on the call.(When I initially called in, I advised the agent that I would need another truck this weekend to finish moving but, when he kept hanging up on me and being rude to me, i told him i would reserve elsewhere and now, I still have yet to receive my refund of 20 $for the cleaning fee. Also, when i went in to return the van the location was not open and I was advised to drop the key in the box but the drop box had been vandalized and broken open - overall just a very bad experience.

TATIANA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg C. 
Évaluation :
5

Notting, the ride was smooth Thanks very much

Bertrem P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
1

Work on your customer service and try not to give attitude to new customers

Neal B. 
Évaluation :
5

Nothing everything was ok

Horace J. 
Évaluation :
5

My experience and service was great

Margarett H. 
Évaluation :
5

They are very professional

Valter I. 
Évaluation :
1

The service was not good, the vehicle was delivered to me dirty and then they wanted to charge me to clean it. The people they serve did not have a good attitude and were not friendly.

Ulice A H. 
Évaluation :
1

Insuarance never asked in the beginning added automatically, which I did not want even I have been charged since agent told me that he will cancel after long argument. Not suggest anyone

Lutfi Y. 
Évaluation :
4

Been late a hour and charged for a extra day . In that case shouldn't get a credit when I return equipment earlier which happens all the time

Youri D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
2

This company needs to check equipement before renting. There was a little trash in the back of the truck (paper and a water top). Also damage at top of truck and not tagged, mileage was incorrect by over 4,000, key drop was nowhere in site, and I had to call a number besides uhaul to try to notify where the key drop off was. I was charged for 2,5 gallons of gas after drop off after we returned it to EXACTLY where we received it! BE VERY WEARY AND CAUTIOUS WHEN RENTING FROM THIS LOCATION!

Douglas M. 
Évaluation :
5

Provide more lighting to make the area more safe and visible for customers, especially when looking for their truck

Joshua Q. 
Évaluation :
1

They drop off locations person was very rude. Also the pick up location gave us the wrong one so that they said we didnt receive it back.

Deusmar B. 
Évaluation :
5

Ravi was so helpful with pickup and drop off with ease and efficiency.

Lan P. 
Évaluation :
2

We had to drop off the uhaul while the store was close and the guy in charge didnt let us know before hand where to leave the uhaul or that there was going to be an extra charge.

michael L. 
Évaluation :
4

The vehicle front end was problematic.The steering was very loose, and subsequently was part of the reason for poor gas mileage. However the vehicle did appear clean.

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan N. 
Évaluation :
1

The vehicle was not safe, tires extremely worn led, doors don't shut probably and back door doesn't stay shut

Eleanor B. 
Évaluation :
5

Trailer was in great condition and the workers were all super friendly!

CHRIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albar Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet M. 
Non reviews have been submitted for this location.

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