The app is terrible. I had to re-upload three times to the app for taking pictures and doing the assessment before I took the truck. I wasted about 20nminutes trying to fight the app to accept the uploads. I also had to consistently take pictures of the odometer when ninjas dropping it off. I just would get the refreshing of the screen and it would freeze. I had 5g available and was consistently fighting the app.
Matthew E
Customer Reviews for Stony Hill Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check-in process is too time consuming, can anything be done in advance such as entering drivers license, vehicle information, etc.? At times there are several people ahead of me which takes exponentially longer.
brett GGreat customer service!
Tad Dfriendly vendors
Timothy VThe staff at Stonyhill Hardware were well informed and very helpful. I would recommend this site to anyone looking to rent a U-Haul Truck or Trailer.
Albert SGreat location for pickup/drop off. The chevy panel van, however, is a POS. Corporate should get rid of it. Its drivers side front fender was replaced and not fitted properly so the drivers door needed to be slammed shut every time. It has no bluetooth connectivity, no usb port to plug a phone in and no where to place a phone being used for navigation. The D-loop tie downs in the cargo area are in the most useless spots (only in the rear of the cargo area). The radio was on, but the display for the radio would not light up, making it challenging to change the station from the Spanish station if t was left on. Second time I was given this hunk of junk and as soon as they pull the key out it ruins my day.
AARON BWell run family business! Highly recommend! Personable, professional and a business to trust! Great people! Thank you!
DIANA FOnly comment is that during busy traffic hours, it is dangerous exiting this parking lot.
Kim HWe were most pleased with the ease and professionalism provided in our rental. Everything and every detail of the lease were clearly explained.
Kevin ROf the 4 tires on the trailer, one tire was showing the bar on the tread that it needed to be replaced. Another tire was also pretty worn and could use some love. I drove it with a full load for 700 miles one way and empty on the way back. That’s a lot of driving to be worried about tires. Just saying. The staff was friendly.
Patrick BEverything went well at drop off. The man took the trailer off the car and we were set to go! Thanks so much
Robert RStore staff was professional and efficient
CHRISTOPHER CDropped off after hours so no interaction this time, but a great hardware store with good people.
bradford PI had the pleasure of dealing with the owners of this location. They were very informative and pleasant to work with. The location is spotless and very well run. I highly recommend this location for future U Haul rentals.
Ron BExpensive for how many time I rent
JOSEPH Cexcellent customer service. great value. thank you!
VERONICA MThe trailer was not swept out and the running lights on the drivers side did not work the whole time I had it unless the connector was wet. The police didnt like that and checked me out. No ticket, but wasted time. The person at the counter had a problem when I said I might need it a little longer and I wasn't sure just yet. Other Uhaul locations just have told me to call them and they would adjust. This person told me I was the epitome of rude people who rent and cause problems and I was just causing more problems. When I said that was what I always did I was told they didnt have the inventory to do that, but upon return there was plenty of inventory. Rude!
Douglas TNothing comes to mind for improvement.
John BExcelente
LUIS RVery friendly local hardware store. Very convenient to rent, pickup and drop off the vehicle. Well maintained and clean vehicle - brand new one too. Overall great experience.
Bala CHorrible experience. Was not able to get the truck I reserved after an hour of being on hold and not being able to access the keys.
Ben CStony Hill Hardware, where I rented the Uhaul truck, is great to deal with. They make the renting process easy for their customers. I would definitely rent from them again!
THOMAS JI was very pleased with how things went. It was very simple and all went smoothly. It was an excellent experience and I will recommend it to anyone who needs to rent a truck!!!!
John AQuick and easy service. It was a pleasure doing business at this location. They were very helpful and knowledgeable, which made the whole transaction, easy and fast.
DAVID Pfriendly people, nice store
MICHAEL SRental process was quick and painless, cost was reasonable,
Gregory HThe Ram pro master van as a whole is a horrible vehicle to drive. its very clunky, HAS LIMITED cup holders, places for your phone and what is there is out of reach for the driver. The windows were filthy inside and out. the front windshield especially. When I made the reservation online it showed a picture a of a really nice ford van. I was given the ram. It lacked power from the start and the blind spot where the mirrors are and A pillars mad it difficult to see.
Daniel RDefinitely would recommend Stony Hill Hardware for renting a Uhaul truck. The staff is very friendly and the location is convenient.
Iris MEveryone there was super accommodating and the check in and return experiences couldn’t have been any easier. They also have a dog so always bonus points for that.
Daniel GI have recommended it and others are now using it.
Albert GI had reserved a utility dolly but when I arrived they said they had given all of theirs away already. Then said I could rent the more expensive one but I did not want that. Doesn’t seem fair to have to pay more for their mistake.
Ava LClose to my final destination. Staff was friendly and helpful. Process was smooth and quick.
Kevin SNothing. It was pretty good
aaron cExcellent process
John OEverything went very smooth.
John HThe family who run both this U-Haul center and a hardware store at the same are location are honest, hardworking folks with integrity. If any of them tell you something you can count on their word.
LOUIS VOwners are highly professional, supportive and great to work with.
herb kExcellent customer service. So convenient. Thank you!
ZACHARY D