Good morning, I do not understand why I am being charged more than what I was expecting. I did not have a pleasant experience with U-Haul as it was my first time. I contacted U-Haul to confirm availability of a box truck in which I was setup for reservation. I arrived to the designated area (1171 Sunrise Highway) which was a gas station and was told that I have to see their boss first which I had to drive to another gas station (257 bay shore Rd) to setup the pickup. This was out my way and wasted my time/gas. Then drove back to where the truck was and the guy had the keys originally. Got in the box truck and the truck only had a 1/4 tank of gas left. Luckily, I wasn't driving too far. After completing my move, I drove back to where I picked it up and filled gas which brought it back to 1/4 tank of gas it originally had. Now when I saw the bill for the day after completing my return, I see a fuel charge of about $40 which I don't understand why I'm getting charged for gas where I already paid for gas, how it was in the first place (see attached photos of when I first picked up and dropped off). Pictures show the beginning/ending mileage with the same amount of gas according to the fuel gauge. Also, I was told on the phone that daily charge is $20, but to the receipt, I am being charged for $30. I am honestly disappointed with the U-Haul service after going through the hassle in picking up the truck and getting charged for fuel where the truck already low at the start. A dissatisfied customer, Bryan Santanabrian S.
Customer Reviews for Stop & Fuel
(U-Haul Neighborhood Dealer)
Pour nous contacter
Bay Shore, NY 11706
Services dans cet établissement :
- Du lundi au jeudiDe 3 h pm à 10 h pm
- VendrediDe 7 h am à 10 h pm
- Sat–SunDe 3 h pm à 10 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Victoria J.
Lousy customer service, the truck had some items from other people, and was full of broken glass. There were no furniture pads in the truck, nor I did not ask for them or the dolly, but I was still charged for them. The truck itself had was a hunk of junk as well. I would never rent from this location again. Very disappointing experience.Renee W.
Le client n'a pas laissé de commentaire.Kevin C.
I was overcharged by uhaul and it took extremely long to speak with a representative and I'm still not sure if the money I was credited matches what I was overchargedJoseph M.
Le client n'a pas laissé de commentaire.Zachary S.
Le client n'a pas laissé de commentaire.yurdal G.
This guy honestly didn't seem like he knew what he was doing. Big red flags all over: gas station looks unkempt, took forever to get my reservation onto his screen, he even walked away to help someone else while I was still in front of him waiting to get my truck. He misunderstood my ending location to put down that I was driving WAY further than I told him and got overcharged as a result. I even showed him my original reservation and he barely looked at it.Kimberly M.
The representative was so impolite and unprofessional. Even he Uhaul person on the hotline was shocked at his behaviorDavid C S.
Le client n'a pas laissé de commentaire.thiago C.
En una buen carro pero la informaciÃ³n es poca Se necesita mejor informaciÃ³n para poder esta al dÃavictor G.
Everything was greattimothy S.
they charge me for 2 days pick up around 9am and drop off before 1pm same day and this guy charge me for 2 days and the fuel was 1/10 above half level and I bring it the same level and change me 38 for fuel not me again with these crooksJOEL M.
Pickup location changed last minute. The truck was dirty and the location did provide the furniture blankets i had paid to rent. Attendant was very rude and unhelpfulDavid J.
Le client n'a pas laissé de commentaire.Craig K.
When returning the rental not giving return receipt or any documentsNeeraj S.
Very unprofessionaledwin A.
Le client n'a pas laissé de commentaire.michael P.
Excellent service my feelings best of good luck U-Haul.I always used U-Haul.I really have a good experience.MOHAMMAD S.
We will never be using a uhaul every again. We had so many issues with our reservation and are still having issues and patiently waiting for an area field manager to get in touch with us. The Stop and Fuel gas station we used to pick up the rental incorrectly charged us for not having enough fuel in the rental when we have records showing that we put in exactly what we received the rental with. The man at the stop & fuel was very nasty, and it's IMPOSSIBLE to get someone from uhaul on the phone. Customer service wait times are absolutely ridiculous, I waited an 1 hour and 8 minutes to speak to a representative and they told me they were sending our report out to get investigated and we still have not heard back. The first time uhaul messed up our reservation and the stop and fuel claimed they never had our reservation even though I had a confirmation email. ( waited another 45 minutes to speak to someone and she couldn't tell me why there was an issue) We are patiently waiting our refund.Glenn D.
I ordered a 15 foot truck - it was not at the pick up location when I got there. I reserved 9 hours and had to bring it back in 6. Extremely disappointed in uhaulDana G.
Le client n'a pas laissé de commentaire.Ryan M.
Le client n'a pas laissé de commentaire.Darwin M.
Le client n'a pas laissé de commentaire.GLENNR C.
Had a reservation for 3pm, tried started check in through app. App stated location was closed(it wasnt) took clerk nearly an hour get me the rental. Also I waived the insurance and I see I was charged for it. Plus it took a day to charge me, I should have found out when I returned the can what the charges were so I could have disputed it right there! From now on I will be using another rental company.Joseph A.
Smooth and easy pick upADAMISAAC K.
Le client n'a pas laissé de commentaire.Kadian A.
Le client n'a pas laissé de commentaire.ABRAHAMANGEL A.
Worker was incompetent. Keys should be in a lockboc not at the counter. Wasted an hour trying to get the keys from the guy at the counter. Tires need airTriniti P.
Le client n'a pas laissé de commentaire.William C.