Customer Reviews for Stor All Center
(U-Haul Neighborhood Dealer)

Évaluation :

1

Rude & nasty.

Évaluation :

5

Very helpful and nice I look forward to working with them again.

Évaluation :

4

Online checkin and return was a pain in the but

Évaluation :

5

Colleen is wonderful to work with, explained everything and help put my nerves at ease since this was my first time renting a truck!

Évaluation :

1

Not charge people for fuel because they couldnt drop off at the original drop of location cuz youre employees are fucking retarded

Évaluation :

3

Unattended lot

Évaluation :

2

Contract stated to return truck to Ferry st location. However employee tells me that I have to go to front st location. Go to front st location and employee says I have to take truck to ferry st location. A scene out of the three stooges!

Évaluation :

5

2 tires were low and the truck won't shift unless she took her foot off the gas.

Évaluation :

4

Explain to customers in more detail the pickup process. It took me about one half hour to complete the online process, located the truck and obtain the key. The representative at the Front Street office was very pleasant. The drop off was easy and quick.

Évaluation :

1

Battery was dead when I picked it up. Had to get it jumped. Died three more times in the 5 or so hours I had it.

Évaluation :

5

Excellent service! We had a hard time finding a truck to rent anywhere. Colleen at Stor All Center had exactly what we needed and was able to take care of us immediately. Merci.

Évaluation :

5

Original drop off was supposed to be 7 Ferry St in Nanticoke... but the a-hole refused the truck and told us to go somewhere else!!! Next time I will rent a Ryder!!!

Évaluation :

4

I need to let you know that Stor All center was not my original drop off location. It was C and S truck shoppe. When I arrived ready to drop truck/keys off, I was told to take truck to Front St!. No explanation, no reason why. I had no address or name! I searched for Uhaul sites in area and found Stor All, but they were not available either, so I dropped truck not knowing if that was correct thing to do. I called Uhaul 800 number and let them know what happened. It was new years eve afternoon. Any questions on this please call me. I talked to Stor all on Saturday and they were fine. I plan to use UHaul again in a few weeks.

Évaluation :

3

The 24/7 pick up app gave me a very difficult time. I spent about 1:15 minutes to try to log on and obtain the lock box code. The system was not very useful.

Évaluation :

5

Pickup was changed from Berwick to Nanticoke, a big inconvenience to me. Changing the pickup location to Hazleton would have been much more convenient and would have made a lot more sense since I live in Hazleton. I wonder did the scheduler even look at my home address on the reservation? I understand this is not the responsibility of the location manager, but is handled by schedulers outside the pickup and drop off points. Being a centralized Independent unit I would expect they could have done a much better job.

Évaluation :

5

Good customer service

Évaluation :

5

I have used this location before and that is why I used this location again and will do so in the future. Great service!!!

Évaluation :

5

Very nice staff very helpful

Évaluation :

5

Great customer service. Could not ask for more.

Évaluation :

3

The truck was clean on the inside. Windows and mirrors were dirty. No explanation given of truck operation. Smelled of cigarettes on the inside.

Évaluation :

3

Having all reserved equipment would have been helpful.

Évaluation :

1

First off, having no help to get into my truck and waiting over and hour to get into my self pick up truck was a bad experience. Then after returning my truck to the return destination, The lady at this location called and harassed me and said I took her lock to the truck and to return it immediately. She accused me of stealing and demanded to know how I picked this truck. I let her know I had rented the truck for self pick up, she then continued to cursed at me and tell me I stole her lock to the truck. I'm completely mortified by her and this experience.

Évaluation :

5

Marge was polite and helpful. She worked hard to answer all my questions.

Évaluation :

5

Nothing at all- they were extremely helpful and excellent to deal with. They are a great representative for U-haul customers.

Évaluation :

1

Our reservation was moved to a location that was further away. We had to wait 3 hours because the system was down which messed up our plans with people who were helping us move. The lady working was wonderful and very nice and did what she could do and eventually got us out the doors. We got a few extra hours on our reservation but no discount in price which I was surprised by considering the huge inconvenience!

Évaluation :

4

The lady who rented the truck to us was fabulous considering the U-Haul site was down & I sat there for over 3 hours while we tried everything. She literally was trying to bend over backwards to get this to go thru. I felt horrible for her because it was not her problem. Everyone was down. I just wish there were better hours during the week but as for this place if the system was working it would have easily been one of the best U-Haul experiences I've had because of Marge. Also U-Haul charged me twice & I almost couldn't use the truck because of that. $100 to fill the truck was being held hostage by U-Haul but again Marge called & had it fixed. She deserves a medal for having 2 people in her office for 3 hours & almost having to send us away with no vehicles.

Évaluation :

3

Marge was very pleasant

Évaluation :

5

Everything was great

Évaluation :

3

Their lot is full of giant pot holes.

Évaluation :

5

Excellent service all around

Évaluation :

3

We saw no office, it was a storage unit no hours posted. We just drove the truck there, locked it and dropped the keys in the box once we found it.

Évaluation :

4

It was located out of our way. We made the original pick up location at a more convenient location and the pickup was changed.

Évaluation :

4

better hours On a weekday they didn't until noon When I booked via the 800 number they didn't inform me of hours and I arrived at 11:45 and the place was closed

Évaluation :

5

Marge was exceptional. She was very helpful and was a pleasure to deal with. I am so happy I chose her storage facility.

Évaluation :

5

No trucks that we need in area. Called and was told uhaul would work with us on mileage. Got stuck with a small truck and spent way to much

Évaluation :

5

The ONLY good thing about the rental experience was this location!!!!!!!

Évaluation :

1

they charged us 40$ extra as soon as we didnt bring it back at 3:10 when im sure i picked up the truck around 4 pm the day before also the truck was clean i got charged for a cleaning fee gas was at its normal 5/8 of a tank and i got charged for this as well so very unproffesional i would like a refund for part of this rental this was rediculous !!!

Évaluation :

5

Dropped off during off hours....Only spoke with personnel on the phone.

Évaluation :

5

rachet tie downs were rusty and not properly lubricated and the clamps on chains ( bolts) were frozen fast and without tools could not adjust chains.

Évaluation :

3

truck was loaded with snow, i got pulled over for not cleaning snow off top of truck. I'm 5' tall what did they want me to do. the lady was very friendly.

Évaluation :

3

We were not happy with the fact that we had to drive 45 Min out of our way to get this truck. We originally Made reservation With the Bloomsburg Pa U Haul. When we arrived there they gave our reserved truck to the customer in front of us! When we got to the counter he said he never saw our reservation. He then directed us to this location 45 Min away. There was no apology or nothing! When we arrived at the Nanticoke U Haul We were treated very Respectful! They were wonderful. The gentleman cleared off the snow from The truck And was very pleasant.

Évaluation :

5

Rien

Évaluation :

3

Wonderful person at this pick up sight. Informed of everything.

Évaluation :

3

it was closed

Évaluation :

5

bald tires on the truck

Évaluation :

5

the original drop off place C&S truck shop refused to accept the drop off truck we rented and gave half directions where we could drop truck which cost us extra miles. C&S truck shop should not be a Uhaul rental place. Would never recommend.