Customer Reviews for Stor It Avest
(Concessionnaire U-Haul dans le voisinage)

724 évaluations

1776 N Avest Ln   Meridian, ID 83646
(Behind Fred Meyer on Locust Grove at Fairview)

(208) 392-1900

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/25/2021: Fermé
  • 12/31/2021: 9h00 am à 2h00 pm
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(208) 392-1900

1776 N Avest Ln
Meridian, ID 83646
(Behind Fred Meyer on Locust Grove at Fairview)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/25/2021: Fermé
  • 12/31/2021: 9h00 am à 2h00 pm
  • 1/1/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirsten C. 
Évaluation :
1

Rude and have attitudes. Told to wait outside until they can process my paperwork because I said that I wanted to wait to see what my charges were. They expected me to just walk away and credit card be billed for some amount. I said that I wanted to wait until I know what I will be charged. Rudest people ever.

Anna J. 
Évaluation :
5

Not a thing, excellent service and equipment.

Laurence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
5

Clarify your web mapping process. I chose one location for the truck rental, processed the reservation, and only at the end in the confirmation does it tell me the reservation is at another location. It is not mentioned earlier, nor is it highlighted as a change from my request. Other than this I was happy with my rental.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa D. 
Évaluation :
4

Really helpful, don't know how to improve your business.

matthew S. 
Évaluation :
5

Great people to work with

Laing S. 
Évaluation :
5

Nice customer service from Agent.

kathleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANET G. 
Évaluation :
5

thank you!

Joel B. 
Évaluation :
3

I tried to use the mobile pickup. Website wasn't working. Had to go to the front desk which took almost twenty minutes out of our two hour rental.

Adrian F. 
Évaluation :
3

I might recommend the location, but the electronic interface is unacceptable. I was asked to provide an emergency contact with phone number. That emergency contact was called and made to believe it was more like a reference check, and a message was left to "stand by, we'll be calling back in 10 minutes." No further call was made. First, this bait and switch tactic is reprehensible. Don't ask for an emergency contact but then use that information as a reference check. Second, don't call someone who is not expecting a phone call, leave a message and tell them you will call them back, and then don't call them back. I will not be using the online U-Haul interface again and I might not use U-Haul again. It is not the fault of this particular location, however.

Ronald L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anders O. 
Évaluation :
1

First they never answer the phone. Never!!! I made the reservation online. Didn't get a confirmation. I called few times, they put you on hold and don't answer. After I rented the truck and returned, they sent me a bill for 65. I checked my bank account and it shows they've charged me 80. So I called the office couple of times and both times put on hold for over 6 minutes. Third time they answered and he answered and without even asking me to hold, he put me on hold. Very rude customer service. It's not like that place is busy. Both times I went there, there wasn't a single customer. Now I have to call customer service to figure out the extra charge

ALVIN K. 
Évaluation :
3

The staff wasn't very friendly.

Jarrett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis R. 
Évaluation :
3

They only have one size of truck, a smaller less expensive option would have been nice. Also, the truck was not full on gas even though it appeared so. We only used 14 miles and when I filled the tank it took 3 gallons to fill.

Haleigh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenzi H. 
Évaluation :
5

I needed to rent a storage unit and a pickup to move items. I was fortunate to find both at the same place, and only a mile from my home. The truck was clean, ran well, and I completed my tasks. I will rent there again when it is time to collect my items in storage.

Donald B. 
Évaluation :
5

Fast and easy! Thanks

THOMAS D. 
Évaluation :
5

The lady who checked us out was extremely friendly, fast and efficient. It was the best rental experience we have ever had. I think her name was Lisa.

Paul S. 
Évaluation :
4

The people there were great, and they get 5 stars. The website unfortunately was having some difficulties. I opted for check-in on my phone, and I couldn't get it to work past a certain point, so I had to go inside. I thought it was my phone, but the employees had to pretty much redo everything I'd done online on Sunday night. Even they were having trouble getting the website to work. But they were very helpful, and I really felt bad for them that they didn't have the proper tools they needed to do their work. My only suggestion is to U-Haul the corporation to fix their website.

Raymond E. 
Évaluation :
1

The young man stated he new nothing about u haul rentals and insisted that I download the app to rent the vehicle. I said would if I did not have a phone? Then he said I could call and talk to u haul regarding the GPS problem with my phone. I ended up leaving and coming back later to pick up the truck. During that time I tried to call U-Haul only to have a 25 minute wait time. Gee that's a surprise. Went back to rental location and young man called U-Haul and got ahold of someone inside of 2 minutes. Gee why couldn't he just do that the first time. No customer service at all. No willingness to try and be helpful the first time. He was just worried about the next customer not being able to rent the truck on Sunday when they were closed. He was worried about me being charged 40 dollars instead of just getting on the computer and taking care of the order. He was useless and shame on U-Haul for allowing this to happen. If your customer service wait time is over 25 minutes then you have customer service and product issues that need attention I will not use U-Haul again or recommend them. I hope to hear from someone soon but I will not be surprised if I don't

Neil W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian L. 
Évaluation :
5

All was great. The employee I dealt with was phenomenal and professional

DOUGLAS F. 
Évaluation :
5

Fantastic customer service

BRIANNA A. 
Évaluation :
5

Nothing it was perfect!

Carlo F. 
Évaluation :
5

Nothing was perfect!

Carlo F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lee F. 
Évaluation :
5

The staff was amazing and went out of their way to help. Very friendly and knowledgeable. Would definitely recommend them to anyone.

Junior E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Fix your web site's UX.

Mike M. 
Évaluation :
3

we are thankful that U-haul had a truck that we could use, but I would make this suggestion: your trucks need a running board or a step of some kind, it was not easy to climb in and out of the cab. Not everyone who rents a truck from you is over 6 feet tall.

KATHLEEN R. 
Évaluation :
5

The attending representative in the office was extremely awesome. He was very helpful and friendly, definitely made sure my experience was perfect. Merci

Kurtis B. 
Évaluation :
5

Pleasant, easy to work with, helpful.

Jim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT W. 
Évaluation :
5

very satisfied thanks

James S. 
Évaluation :
4

Other than the dirty windows, everything else was fine.

Ivan S. 
Évaluation :
5

All was perfect.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katina A. 
Évaluation :
5

Thanks for being one of the few spots in town to rent trucks!

DAMIN S. 
Évaluation :
5

All good thanks U-haul !!!!

Randy E. 
Évaluation :
5

Very polite, professional They were able to make adjustments.

Laing S. 
Évaluation :
5

They were great. Explained the contract, answered all my questions. Can't think of anywhere they'd improve.

Kat A. 
Évaluation :
3

Why was i charged a cleaning fee? truck was clean. I dont recall choosing the safemove option. Credit me please.

Jim M. 
Évaluation :
5

make the checkout less difficult. WAY too techie.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M. 
Évaluation :
5

Everything went well!

David C. 
Évaluation :
5

Let them know to start using the mobile app earlier than actual pick up time. Associate at this location was very helpful!

Cathy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
3

The people at the location couldn't help you if u needed help why anyone was there was beyond me.

Sara W. 
Évaluation :
5

The self-pick up/drop off experience was easy and convenient! Doing the pictures when I picked up & dropped off made also made it feel really secure & keeps everyone honest! ??

Amanda S. 
Évaluation :
5

Definitely not put snakes on the side of a truck, I can't believe I had to have a truck that is going to give me nightmares for weeks!!!!

Blake J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chelsi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toni N. 
Évaluation :
5

The couple running the facility were beyond nice and super accommodating. They will now be my go to any time I need a rental.

Tyna E. 
Évaluation :
2

I was very disappointed when I went to return the truck. When I picked up the truck the man working there told me the tank was on full and to return it the same. I went to the gas station to top it off and before realizing it put in 6 gallons of gas. I only drove 9 miles so obviously it was not a full tank when I picked it up. I mentioned this to the man behind the counter and it was very obvious that he didn't care as he basically just dismissed my comment. I will not use this facility again.

LARRY H. 
Évaluation :
5

Fantastic employees! Super helpful and efficient! And I got a free flashlight! Thanks!! Teresa Coleman

Teresa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hernan T. 
Évaluation :
5

Excellent customer service. Just what I needed to empty a storage unit.

ELAINE R. 
Évaluation :
5

Customer service was excellent!

Gwen R. 
Évaluation :
5

Such good customer service.

linda E. 
Évaluation :
5

Staff super friendly

MATT B. 
Évaluation :
5

U-Haul location managers at Stor It Avest in Meridian, ID are very courteous, helpful, and professional.

RICHARD T. 
Évaluation :
5

Troy and Lisa were a great help. They went out of their way to help me. Thank You.

Jim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jesse J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jill W. 
Évaluation :
5

Super experience. No issues.

Jay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coleen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIE G. 
Évaluation :
5

Let them know how the gas cap is accessed.

Leticia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zakary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
5

Super friendly staff. That goes a long way in the world of U-haul. Will definitely rent from this location again.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

I always rent at that location. They are very friendly and efficient. Never have a problem.

DARLA R. 
Non les évaluations ont été soumises pour cet établissement.

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