Évaluations des clients Stor It Maple Grove

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Stor It Maple Grove

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jackie M. le

Évaluation :

I won’t go anywhere else to rent a U-haul then customer service at maple grove and emerald is by far the BEST!!!! Thank you

Kari S. le

Évaluation :

Le client n'a pas laissé de commentaire.

shaun M. le

Évaluation :

You guys billed me twice. When I spent 10 minutes on the phone finding out why you told me it happened to a bunch of people and I had to wait 7 to 10 days to get the money credited back. So now I dont trust giving out my credit card to you guys. Thanks for the inconvenience

Tony S. le

Évaluation :

I didn't have a problem with how I was treated with the workers at this facility. What I am furious about is the fact that it was not made clear to me that I would be charged a $30 "fuel fill-up service fee" I knew that I would be charged $4.25 per gallon to fill up the truck, which was almost double what fuel costs in this area, but the $30 fee was not disclosed. I would like that reimbursed or taken off of my bill, but I doubt that will happen. Not happy with U-Haul right now and would not recommend anyone to use your services, unless this gets taken care of.

Tyler P. le

Évaluation :

The staff at Store-It were friendly, problem-solving and helpful. U-Haul however made the process absurdly complicated. I was mistakenly booked for two trucks for some reason. The process to submit photos reporting the current condition was unnecessarily complicated. I had to spend almost an hour on the phone to get that done and I only had the truck reserved for a limited amount of time. I gave two stars not one because once I got the truck, the 15 foot worked well and was effective to help me complete my move. Had the process to get the truck been simple, I would have given 5 stars.

Jerrico J. le

Évaluation :

Le client n'a pas laissé de commentaire.

patricia G. le

Évaluation :

I don't feel any Improvement was needed very friendly very courteous

Ryan Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sarah B. le

Évaluation :

Pick up was easy in person. The app and website did not work for me to check the equipment in which has now led to an extra day charge that I am trying to figure out.

Steve M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike R. le

Évaluation :

Professional, helpful, and make the experience easier thank you

Cathy D. le

Évaluation :

I had scheduled 7 hours. When I picked up the truck, they said I had to have it back in 6 hours, because another party had reserved for 4pm. We made it, but I didn't appreciate the restriction. Everyone was friendly and nice!

Carol C. le

Évaluation :

Le client n'a pas laissé de commentaire.

ryan W. le

Évaluation :

Le client n'a pas laissé de commentaire.

TINA P. le

Évaluation :

The customer service was excellent. Thus gentleman was so helpful and knowledgeable . I have never been to a uhaul place like it before. Keep up the good work.

nettie W. le

Évaluation :

UHaul Has just always been there for me! We had a rough start, because my debit card wouldn’t go through and there is plenty of money on it. So my son finally paid with a credit card. But everything turned out well. We finished two hours early! It was great.

Ronald M. le

Évaluation :

It was a good experience, good rates, will rent from again.

michele B. le

Évaluation :

they charged an additional $5.63 for no written reason.

Chuck H. le

Évaluation :

We are loyal customers and continue to recommend them for short and long hauls.

CHRIS P. le

Évaluation :

Coffee? Donuts?? I always get good friendly efficient service at this location. God forbid I need to move again...Uhaul it is!

Scott M. le

Évaluation :

Tire pressure was low so checking that ahead would be good. Also it was very nice to start with a full tank so there was no calculating necessary to refill - thank you. All I had to do was to dill it up.

Darien S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joshua S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jesse R. le

Évaluation :

Le client n'a pas laissé de commentaire.

James B. le

Évaluation :

The employees were really friendly and helpful.

Suzy E. le

Évaluation :

I can't recommend that anything change because it was excellent and above service. I give it 5 Stars!

Ed P. le

Évaluation :

None.

Kathleen B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ashley P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michelle S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Debdatta D. le

Évaluation :

Le client n'a pas laissé de commentaire.

alan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lauren T. le

Évaluation :

I rented a UHUAL from 9AM-9PM the same day. The employee told me to bring the rental back before that time and place my keys into the lock box that evening, if returned after hours. I returned the truck at 6:15PM the same day. I drove the truck less the 10 miles and was given a truck with half a tank of gas. I put $15 of gas at 2.999 gallon to cover the gas used. I was charged $40 for filling the tank of the truck. Thus, a $60 rental, turned into $115 because I was charged for an extra day and gas that was not needed. I will never rent from UHUAL in the future, I do not have the money during a stressful move to be thrown around like this.

MELODY B. le

Évaluation :

Le client n'a pas laissé de commentaire.