Customer Reviews for Stor It McCall
(U-Haul Neighborhood Dealer)

106 évaluations

207 N 3rd St   McCall, ID 83638

(208) 634-4692

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(208) 634-4692

207 N 3rd St
McCall, ID 83638

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID ARMSTRONG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Turner 
Évaluation :
1

Truck had almost no gas in it -- truck shifted into low gear and would not shift back up -- had to go several miles out of my way because in low gear I couldn't use the hiway- battery kept going flat-- had to put a charger on it several times-- people at uhaul office threatened me with arrest because I was 2 days late Fuck you people- I will never use uhaul again and I'm contemplating legal recourse

Richard Neault 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steve snow 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regina Mendiola 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie Olsen 
Évaluation :
3

Clean cab ( NO smoking ), have size of truck ordered.

Holly Mays 
Évaluation :
5

very friendly and more then willing to help with any questions

Jerry Hill 
Évaluation :
5

People were awesome but uhaul equipment is not available as reserved. Two prior reservations resulted in no equipment at all being available.

John Waite 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Bray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Wagner 
Évaluation :
1

your phone app doesn't work. I spent 1 hour and 23 minutes on the phone with several people before I finally got someone high enough to give me the combination to the lock box for the truck key. never again. it is not the location operator's fault. gps just doesn't work everywhere.

CARL ADAMS 
Évaluation :
1

The office was closed. No reason for this at the time.

Michael Mullin 
Évaluation :
1

Truck keys not available. Relying on prior customer to put key in the right place doesn't work.

Scott Christie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky Nelson 
Évaluation :
5

Curt and Kris were very helpful and accommodating to our needs.

Janet Miller 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradford Sorensen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Myers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Everett 
Évaluation :
1

They were supposed to call me before 6:00PM the night before I picked up the truck. They didn't. So I had to call to get a code to get the key. That was a waste of my time. To be fair, the person I spoke to on the phone in Boise was very helpful.

Jack Bonawitz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Avila 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Ward 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen Congleton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary mciver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Mason 
Évaluation :
5

Easy and convenient. Customer service oriented - Excellent customer care. Great folks managing the facility. Je referais appel à lui.

Janice VanWinkle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Kerby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Hoogendyk 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry Zgonc 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl boockholdt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Sampson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john foster 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Rhodes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly Wierman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen Hohberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Hampton 
Évaluation :
5

Uhaul wanted us to go 25 miles further. Chris was amazing and made sure we could drop off here!

Joyce Roller 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sam neth 
Évaluation :
5

The Truck worked great.! We didn't have the usual items that have come with the truck in our past Uhaul rental...hand truck and blankets, but we made do. Thanks for helping us move!

Jessy Raymond 
Évaluation :
5

Friendly people.

Rick Wallace 
Évaluation :
5

Very kind people running this store!!

sandy smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ellen hanegan 
Évaluation :
5

Our local office could keep loading straps in stock for purchase. When I made the reservation, the person who helped me said that there may or may not be a 26' truck available on the day of my pick up. That was confusing because my reservation was for a 26' truck. Since we absolutely had to have that size for our move, I had to call the main U-Haul number to check if that was the case and assure myself I would have the right size. I didn't understand why our local U-Haul store couldn't affirm be sure of the size. Everything else was amazingly smooth and easy.

TODD HARPS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANNY Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

breeze thies 
Évaluation :
5

Great Service from very nice, friendly, and local folks.

carlos Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Tate 
Évaluation :
5

Don’t rent trucks in disrepair.

morgan masner 
Évaluation :
3

Claimed I dropped it off at 3pm when it had been sitting in the lot since 8am.

Tyler Busby 
Évaluation :
2

Give accurate starting fuel levels.

Brian Anderton 
Évaluation :
3

Recommend snow removal from roof of U-Haul. Had a foot of snow on top of truck. Some fell off when I went over a bump in the road and smashed in front of the windshield with a loud noise. Very scary, as I was driving in town and had to quickly clear the snow with the wipers so I could see! Otherwise, U-haul experience was very good.

FYONA SHOULDERS 
Évaluation :
5

Nothing. They were great people

Phil Morris 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles Jenkins 
Évaluation :
5

Nothing that I can think of. My experience with the McCall U-Haul agent was excellent. I intend to use U-Haul again in the near future and will certainly let others know how smooth it all went.

Bea Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tresa Frost 
Évaluation :
4

Don't charge them for a bigger truck than reserved. We paid for a 15 foot truck but reserved/rented a 10 foot truck.

Gail Sivey 
Évaluation :
4

Be organize. Have the customer's paper work ready when you open. Be able to operate the computer software or have someone in the office who can assist the person on the computer until they are comfortable with the software.

kim fisher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENZI HURLESS 
Évaluation :
2

Not told there was a mileage charge when making appointment just a daily charge. When went to pick up was told it would be a dollar a mile and that is how it always is at that location. Went home went on Internet for that location is put in for an appointment and it did say there would be a mileage charge but it was only $.79/mile. Very disappointed with this level of service.

MIKE MAGUIRE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie Stearns 
Évaluation :
3

The McCall staff were very helpful and efficient but the people who handled my reservation were poor communicators, I had to initiate all the communications and if I hadn't my reservation probably wouldn't have been processed on time.

Lyle Davis 
Évaluation :
5

Oh my maybe a credit for me. Silly me filled the truck up to full

CAROL KEATING 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Arvin 
Évaluation :
4

The U haul web site was hard for me to maneuver around, to reserve a one way vehicle. No reflection on store in McCall

CAROL KEATING 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brady Belnap 
Évaluation :
4

One of the tires was bald, and our boxes were wet when we arrived at our location - indicating a leak in the truck.

Susan Buescher 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ralph Grieninger 
Évaluation :
1

Very bad experience with the Uhaul services in McCall. I have a list of complaints if you would like to inquire 208-315-1485. Also, I have been trying to contact the property manager 'David' to voice these complaints but he has not returned any of my calls or messages.

Alisha Elson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen McCarter 
Évaluation :
5

This is the best managed location in the McCall area.

Kevin Englehardt 
Évaluation :
1

I was lied to about the truck. It had serious issues. The staff was not concerned and lied to me. The customer service manager Kystal Polle was rude and only wished to end the call not solve the problems. Scott the reginal manager was rude and inslutting to me and accted ad if I was wasting his time with my issues. He then insulted me with a 20 dollars gift card to u haul. When I declined the card he acted as if the condition of the truck was my fault and u haul was not responsible for the condition of their equipment. Stating that I should have called tge service. The company miss led me the price of the rental. And i was told we don't care. When ask what I would consider fair reimbursed I was told 20 or nothing. If this is how u haul treats customers they should be ashamed. This is the last time i will ever use any u haul products or services.

Tom Lenigan 
Évaluation :
4

Very nice folks. Good truck. Everything went well!

Jerry Keating 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen Congleton 
Évaluation :
3

I was unfortunately overcharged due to some mistakes made when I picked up and dropped off the vehicle. I only needed the U-Haul for a few hours on Saturday and was asked to pick up the keys early (one day early on Friday) because no one was available at the rental company on Saturday. I was told that I would only be charged for one day (the day of actual use) but I was charged an extra day anyway, even though the vehicle was returned by 5pm Saturday as agreed to. I was also charged SafeMove coverage automatically, which I had not agreed to. I have used U-Haul quite a few times over the years and have never had this happen.

june Galloway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANCE HOBB 
Évaluation :
2

I was not told why she wanted how many miles I would drive. I told her 3 miles to and from my house, then just moving into house next door. Less than 10. She said best to list high than low and was 20 more than enough. I said yes, NOT knowing she was charging $.99 per mile. She also did not ask if I had my own insurance. Now that's 2 charges, one $19,8 and one $14 charged to me without my knowledge. When I saw it upon returning,with only 7 miles put on the vehicle, she would not make any changes and said to contact you folks. Well, we were in the middle of preparing for a full house move and I just now put my computer together and had the time to let you know how rude she was. Not even an I'M sorry for the misunderstanding. Have told this story all over town. Her training needs to improve. I would like some sort of credit. I might have taken the ins. if explained to me, but she never said a word. Very bad customer service. Roberta Hoover

Roberta Hoover 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMIE cope 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW REICHERT 
Évaluation :
5

Everyone involved in our U-Haul experience were cautious, helpful and willing to help in any way. The truck, vehicle transporter and 6x12 trailer performed as expected. Drop off in Sequim, WA was easy and Dwight was very accommodating.

Michael Lilley 
Évaluation :
5

This was a big truck (26 feet). A bit of a check out by U Haul staff would have been helpful.

Charles Saddler 
Évaluation :
1

I am furious with Uhaul in Mccall I won't recommend them to anyone. I was also helped to find a truck by your office in Boise and they were very nice and helpful I had my movers pick up the truck in Mccall and it only had 1/4 tank of gas. They didn't think it would be enough so they stopped and filled the truck up and I reimbursed them for $80.00. I asked for a reimbursement after it was taken back and was told that U-Hauls policy doesnt reimburse for gas. I said you mean I have paid for my gas and that of the next person who uses this truck and he said Yep! This is a lousy way to do business and a terrible way to treat seniors. No more Mccall U-haul for me or anyone I know. I was really taken advantage of . Glenda Sampley.

WILLIAM SAMPLEY 
Évaluation :
2

truck was low on fuel to drive all the way to Boise and the cab was very dirty inside with dust and crumbs and it took at least 45 minutes once we got in the office to get us on the road after we called the number on the door and waited about 15 minutes at 10:15 am when we had already set up the reservation in Emmett ahead of time. the original pick up location in Cascade had the truck we noticed on their lot we were supposed to be renting on the lot and it was very inconvenient to have to drive all the way to McCall even though Uhaul did allow additional mileage...

STUART BARRETT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST SANDEEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kim manley 
Évaluation :
4

Drop off was super simple. We were charged a very different price for the one we'd been quoted, but after talking with UHaul, that was an issue with the pick-up location (in Wenatchee, WA). Our issues with UHaul, though, were not reflected by this location.

MATT STEBBINS 
Évaluation :
1

Trailer had 2 tires with very low pressure and electrical wires were severed. I was pulled over by sheriff for improper lighting. Paid for 24 pads and a dolly. They were not present when I took the vehicle. A mountain bike and sunglasses were left in vehicle. When I called to remedy the issue, store was closed. I left a message and have yet to hear back. This location...stor-it in McCall Idaho absolutely worst I've ever dealt with!! Fire them!

WESLEY HARDIN 
Évaluation :
1

Did not have the unit i reserved. The unit was very dirty inside and out, had to wash the winshield right after I left the parking lot. There was no windshield washing fliuid in the truck. The truck was very smokey smelling. I had to drive with the windows down most of the trip. If there would have been a different option, I would have cancelled my reservation and done something different.

Kristi Schaff 
Évaluation :
5

Jed was wonderful - really helpful!

JEANETTE DAMES 
Évaluation :
5

This was an outstanding experience for me! It was the 1st time I have used a u-haul pickup truck. It was a fabulous truck! The staff's expertise, helpfulness and time they spent answering all my questions were key to making this a successful experience! Job well-done on their part! Merci.

CONNIE ICKES 
Évaluation :
5

The entire process went quickly and smoothly. We'll need another truck in several months, and will go back to this location to rent one.

jim fraley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kent Markeson 
Évaluation :
5

Accomidating and friendly

JADE FOSS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENT MARKESON 
Évaluation :
5

They were closed when I dropped off the truck.

TED CORPORANDY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS CLARO 
Évaluation :
3

No one available at this to ask questions...

FRED BRIGGS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHAN BORG 
Évaluation :
5

Rien

DENNIS MCGINN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL SWAFFORD 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN HAUX 
Non les évaluations ont été soumises pour cet établissement.

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