Excellent customer service!
YOLANDA A.
Customer Reviews for Stor Safe
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck smelled of stale cigarettes, there were ashes in the ashtray, dash had acorns laying against the windshield. I don't understand why they let trucks go out with lass than a 1/4 tank of gas. How do you expect people to manage their fuel levels to return it with the same amount of fuel as when you picked it up, especially on one way long distance moves.
Alexander C.Thanks for making this experience a smooth transaction Mr. Morgan
SHELLEY B.The online check-in process was pathetic, The phone number they said they would call from to verify identity was not used. They called from another number and the person verifying me would not answer the phone since they were expecting a call from a specific phone number. The online representative was handling other customers and I did not have their full attention to quickly resolve my issues. I asked to speak to a VP, or higher, but was not contacted by anyone. Vehicle had an odor, and appeared to be animal hair all over the seats. Trash and dustpan left in cargo area, so it was not cleaned prior to picking up.
Jack C.The gentleman that serviced us was very professional. Will rent from here again.
Adam D.Can't think of anything!
JAMES I.Not clear about where I could drop off the truck
Andy Z.Our contact was absolutely delightful: professional, courteous, and understanding of our after-hours situation. He was excellent!
SANDRA K.Everything was great! Friendly knowledgeable staff!
MATHEW M.Excellent service à la clientèle.
RICHARD H.The gentlemen working their is so pleasant. Great customer service! He really knows the business and his job. Very friendly.
WILMA B.He is phenomenal, I've moved 4 times & used this location. He works with me every time all while being polite. Thank you!!!
TAKISHA L.Uhaul needs to go back and think how they can please the customer. Why have the customer pick a location near their house and then send you 40 miles away to pick up the equipment. Need to start thinking of the customer service , and Stop self serving the dealers.
ANTHONY M.Excellent customer service.
DEBORAH M.nothing ! it was a good experience !
ROBERT B.Great service
MATTHEWRONALD R.Great experience. Excellent service!!
Donald I.Rien
JAMES I.Absolutely awesome! Great customer service..clean truck… Great customer service and they were on time ! Good tires , clean truck and I was in and out! Highly recommend .first time customer and will absolutely use their services again
Jason H.I want to take the time to compliment Rodger. His professional was everything on a scale of excellence. I spoke initially on the phone and was overwhelmed with his informed knowledge. Upon picking up the truck, he welcomed me with a smile. Thanks Rodger for .making my rental all you promised.
VANESSA L.Add a ramp , it would be also great. I used a scooter, in did get my scooter in the van and it was great. I got to the va hospital quit often and it always used a van.
HASSAN H.No improvements! This guy is so on it ! I enjoy going to this location , Because of him ! He makes it a pleasure !
DEBRALEE C.Great service!
JACK B.Great experience and great service.
DARYK B.This gentleman has always been a pleasure to work with, and I'm grateful that he is my local U-Haul rep.
Mark A.Merci
ROBERT C.Excellent service!
JACK B.I was supposed to pick up my trailer close to my home in Jarvisburg, NC. A trailer was not available and I was not made aware of that until 8am in the morning. I had to drive one hour out of my way to get another trailer.
Melissa F.Customer service was amazing. The best experience with U-Haul I have ever had in 36 years.
STEPHEN S.the attendand was nice and knew what he was doing it was my pleasure to have dealt with hin i will whenever i need u haul again
TEDDY J.Add a ramp for my scoother.
HASSAN H.Very polite and friendly!
LINDA W.No changes, perfect experience
Gary B.Safe and very happy with you TY
TELEDA L.Drop-off was easy and quick. Enjoyed visiting with the manager.
Steven H.You debited your account for more than 400 $more than I owed. Could not get it back on phone. Told it would be reviewed and I would be advised in email 48 hrs later. This is unacceptable.
JAMES L.Nothing. The customer service was excellent. The truck ran well and very clean
DONNA T.The U-haul rep was very professional on my needs and answer all my questions...I would recommend the rental site to all my friends if they are in search for a rental truck for hauling or moving.The truck that we rented met all our needs ... Merci
RONALD C.Hire more gentleman like the one who took care of me at the U-Haul reservation site he was a wonderful person glad to have met him.
SHUWONDA M.The service rep was a model of courtesy and professionalism. All of his instructions were clear and concise, which helped things to run smoothly.
WARREN R.Keep plenty of those trucks. Great truck.
HASSAN H.Great tips and recommendations. Will do business with this location again and recommend.
THOMAS S.The Uhaul wasn't cleaned out when we picked it up, so we had to wait for him to clean the back out. After returning the Uhaul there was a billing problem (double charged) to which the location would not respond & Uhaul refused to help with. Overall, very dissatisfied with this experience & would not recommend.
STEPHANIE G.All was good.
APRIL F.Fast ,helpful, nice ,
JOAN Y.The nice gentleman came out to great us and do the return. He was very fast and friendly.
Gina S.Agent was frendly and accommodating
OSCAR R.The owner said the milage would be 87 cents a mile because of the distance I had to drive because the correct equipment wasn't available at my preffered pickup and had to drive an extra 20 miles one day to pick up and drop off. This equals over 40 dollars in cost to me. My milage cost was not adjusted and I feel I am owed that difference in cost. This is unethical business method and any amount over 20 dollars can be brought before a civil court of law. I would recommend in the very near future to listen to your franchisees and adjust your milage as they seem fit. The gentleman was very professional and understood my plight from driving an extra 40 miles to pick up and drop off.I look forward from hearing from you all about this and hope you will correct this injustice.
JOSHUA L.Mr. Roger is a great representative, very personable and professional. This is my second time renting from him. I tried to reserve online and they moved my reservation to Moyock. I canceled it and called Stor safe and got it reserved with Mr. Roger personally.
ANDREW W.Aucun
NATISHA B.