Évaluations des clients Storage & More of Canfield
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Storage & More of Canfield
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Arnel C. le
Very professional. Did not give me any problems. Straight forward and honest. Had to return after office hrs, went well.
Michelle M. le
The ailment felt off in the truck. Very hard to keep between the lines. Also when filling back to 3/4 tank of gas, the fill line moved at snail speed which was not explained. Only used 1/4 tank of gas but ended up refilling to a whole tank of gas due to gauge. Spent an extra $25 at least since it was $50 to fill completely with no refundable amount.
GLENN B. le
Friendly people good place to rent from
Matthew S. le
I did not have an issue with the people or the experience with the people, they were very nice. The truck on the other hand, should be taken off the road and put in a scrap pile. When I picked it up, it seemed kind of loud. Mid-way through the trip, the exhaust fell off. I was on a tight time line and had to get my haul done, so I had to keep going and get it done. The truck's steering was also all over the place and it needs aligned bad. I am not sure what Uhaul's quality assurance is on checking out these trucks before they hit the road, but this was a horrible experience and certainly does not make me want to rent from UHaul again.
Leigh V. le
I used the online service thinking it would be faster, but it just meant me sitting in the parking lot next to my rental truck waiting for approval and having to upload multiple pictures of my license because it ‘could not be verified’. Maybe it would be faster if you had people upload the license and it verify it when they book rather than when they’re at the pickup location.
Michael W. le
Help with loading and securing of tow dolly
Tim H. le
They were great since my original reservation had me at a place in nearby North Lima that DIDN'T HAVE A TRUCK! Nice people at this place in Canfield.
Michael O. le
The woman that helped us with the rental was extremely courteous and helpful
Joseph P. le
The staff at Storage and More were outstanding!
Susan C. le
Our uhaul trailer leaked got some of our stuff wet.
Gary S. le
Nothing. Everything was great already. Great truck, extremely friendly office personnel, fair price. I will be back.
Sara P. le
The entire rental process was very easy, and the rental agent was very friendly and helpful. Thank you.
Scott A. le
The young lady I dealt with was very nice and professional
Arthur S. le
Customer service was outstanding! Highly recommended dealership!
charles C. le
Buckeye storage did fantastic !
Rodney S. le
Not much these people are nice and clean
Ruby B. le
Service was excellent
Art S. le
The person-to-person experience was top notch! Very professional and friendly. The people are what make the difference!
Marcus J. le
Very nice and friendly customer service..
Art S. le
$0.99/mile seems excessive for local mileage. I would rather see $39/day rental with the first 50 miles free, then $0.99/mile for extra. With no gas station close to the rental facility it cost $5 just to go get gas.
tabitha B. le
Equipment was good but the truck in itself needs to be serviced. The stearing was very hard and the engine would make noise as if it was about to blow. But I absolutely loved jodi who took care of us at the location.
Lynn P. le
Fully satisfied - no improvement needed
Jim W. le
Staff was very friendly nice to work with.
Gary B. le
U-Haul knew that I was driving from Ohio to Texas and they gave me a vehicle without cruise control I had to drive 1500 miles without cruise control three days later my foot is still hurting it is questionable if I would recommend U-Haul to a friend
Meagan U. le
Everyone here was so nice and helpful. The rates are affordable and the storage unit itself was clean.
DAVID P. le
Very friendly and accommodating. The two ladies in the front office were easy to work with.
Cindy P. le
Absolutely no problems while using the storage for over a year of time ... I would use it again and will definitely recommend you to anyone in need of a storage facility. Thank you
DAVID C. le
Very pleased with storage facility. It met our needs during home renovation.
Raymond J. le
The inside of the trailer was all muddy and needed thouroughly swept out. Everything else at this location was great. One of the better ones yet. Had some bad experiences recently with a few of the local U-haul locations on renting these 5 x 8 trailers.
Daniel S. le
We had an excellent experience. The facilities were good and the staff was very helpful.
Stacie M. le
I had a good experience and no complaints with this company
Mark & Laurie R. le
We moved out early in the month but they take pmt. for whole month so we lost our money. But they rented our 3 units to other people and got double the money for them and no refund to us. Dishonest!
Sherman Ray S. le
Great facility. Well maintained and secure. Never an issue.
David S. le
Double check, ordered equipment is loaded, especially when pick up is during non-business hours
Gary G. le
Truck needed wheel alignment terribly. Steering wheel was turned half way around just to go straight!
Margaret P. le
Disappointed that I was charged $20 for being 1 day late on the rental fee, office knew unit would be emptied by the 19th of the month, this was my daughter's belongings, I was moving.also.
Jerry S. le
Excellent storage facility. Prices were very competitive. Will use again
Paul M. le
This was a safe and clean facility manned by a caring staff. If we were not moving out of state, we would still be using this facility.
Roxanna W. le
My BIGGEST complaint is that I requested the trailer to be at a location 10 minutes from my house. This was 40 minutes. This is the 2nd time that I requested a close location for rental and had to drive more than a half hour to pick it up. NOT COOL. ALSO charge more than double to drop off in a different location. So it was cheaper to rent for 4 days and haul all the way back (MORE than 4 hours) than to rent for 24 hours and drop in the location that I moved my son to for college. UHAUL, you need to accommodate better!!
BECKY F. le
Thank you guys. Really appreciated all you help.
allen S. le
Staff was very friendly and worked with me on getting a smaller unit.
Carl L. le
I was greeted by the staff on duty and asked to take the trailer across the inside parking lot (as expected). I drove the trailer over to the spot I was asked to take it to, but the staff didn’t follow me. I had to remove the trailer and push it slightly uphill to its spot w/o any assistance. The last time I dropped off a trailer here, two staff followed me over to the drop off spot and removed/handled the trailer for me.
Maria Farina-Oni B. le
I would like a call, I had to call n have my reservation rerouted cause where I called to get my uhaul was only a half a mile from my old home when I called to check on my reservation he didn't have a truck.. so they sent me to Canfield which was 10 miles round trip out of my way which I was charged for in miles on top of that when I return my uhaul she over charged me by 100.00 causing my checking account to get overdrawn from her mistake I only drive 21 miles but was charged for 121 miles so I had to have the stress of running to my other bank to pull money to cover the overdraft this was a very stressful moved due to uhaul mistakes
Bonnie W. le
I have no complaints
mark R. le
We rented 3 units from this location, and we thought there should be some kind of price break. We arrived into town (from 600 miles away) after they locked up and they weren't willing to work with us so we could unload when we arrived; we had to make arrangements to unload the next day.
Michael M. le
Good people.......great service.
Marion C. le
Staff was very helpful and equipment very suitable for our needs.
Lisa B. le
Help with putting car onto tow dolly. We didn’t know what we were doing and the video only helps so much. Doing this took two hours which was a significant departure delay.
Troy H. le
Very friendly staff made process very easy and quick as they could on their side not done much for Uhauls system you really believe their is that much a difference on truck that you have to choose 4x4 or 2wd and ifs it’s a four door or 5’7†or 6’6†bed just to rent your smallest trailer. I understand a the biggest to verify the capacity your your tow vehicle. Makes process to long
bobbie S. le
The first location ( Leetonia) was an absolute joke. Disgusting, rude, unacceptable...the lot was not plowed, the truck was buried in snow. She could not get it out...rude and unprofessional. The second location was polite, professional..above and beyond!
David K. le
I was picking up from out of state. 2 id were required. I was unaware of this requirement, fortunately my Ohio resident relative was with me to vow to my id. This seem unnecessary and not really effective. Unsure why a second credit card did not work as 2nd Id. ???? Team was helpful at pick up, UHAUL policy & computer program did not really work.
Dan B. le
This was my preferred location and it had 3 of the trucks that I rented. However, uhaul assigned me to another location. The confirmation email did not make it very clear that I was assigned somewhere else. Maybe I should have paid more attention to the address. Canfield Storage and More went out of there way to correct the problem.
Charles P. le
Awsome people there!
JEFFREY R. le
Nothing the service was great
David P. le
Customer service at this location is second to none! I was treated with extraordinary courtesy and kindness. This office went way above my expectations!
Dan E. le
fast check in
Jim M. le
They called me to inform me that the truck I was scheduled to rent from another location was no longer available. They offered to put me in a different sized vehicle so I would have a vehicle to use. The original location I was to rent from never called me to inform me the truck I wanted to rent was not available. This would have certainly been a problem since I took time off work and scheduled help to assist me. This would have been a problem for U-haul also, because I would have posted it all over social media.
holly F. le
The lady that helped us was very knowledgeable and helpful. The only problem I had was I was told that it would only be $0.99 a mile and we ended up paying more than that. Other than that the experience was great
Sara R. le
Great customer service from the location. Terrible for the Uhaul company. I have had nothing but issues since i rented from UHaul.
Anthony P. le
We've done business with Jennifer numerous times at Storage and more in Canfield, OH. She goes above and beyond her job title! I'm satisfied overall with yet another great experience with renting a U-Haul trailer from them.