nothing...Steve is great
JOYCE D.
Customer Reviews for Storage Cave Papillion
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Heated seats would be nice
JOANNE R.everything was great
ANDREW M.I wouldn't know how to improve as the service was top notch.
RONALD H.I locked my wallet with my ID and everything in the van and when I notified I was told that I would have to get a locksmith to get. How am I suppose to do this my ID, money and CCs were in the van. Every locksmith I called would need my ID and contract to open it and some were still not willing as it was sitting on the lot. The customer service rep told me that they would try to get a hold of Area manager and others that might be able to help. I was not able to work today as I needed my ID and wallet as it had things I need to do my job, this is unexceptionable as according to everyone I was SOL on getting it until today. I spent over 400 $on the rental and got no help from anyone to get this resolved in a timely manner.
Kevin S.It was easy, quick and not outrageously expensive! I call that a win!
SHANNON K.Awesome experience!
KELLY K.Best U-Haul experience ever!
Thomas B.I reserved my uhaul online with a lady who gave me a 10 % discount and the setup was for a different location. A few days later I got an update that I could pick up my I truck at a different closer location your location so I did but when I looked at my paperwork paperwork later I hadn't received my discount. Plus I've rented several U hauls in the last 6 years and none of them charged me until I brought the unit back this person charged me immediately so immediately so I wasn't very happy with the way things went especially not getting the discount I was promised.
TRACY H.Everything went as smooth as the trailer pulled
Jayson O.Guy who runs the place is great. Always helpful!
MICHAEL B.Make the online mobile pickup easier.
JASON H.The place was easy to locate and since I dropped it off on a Sunday no one was around...which was fine...the key box was in a convenient location.
Bradley W.Requiring a call to someone is tedious and unnecessary
Sarah G.Very convenient for us!!!
JEFFREY J M.I enjoyed working with U-haul. The manager is very friendly and professional. I would gladly use this location, again.
EUGENE L.The whole experience was quick and easy.
Karen B.better than the big stores, this guy does a great job
Charles L.The 24 hr check in and drop off is very convenient, however, it is very slow .... could be due to poor reception in the area or issues with the website, not sure. The owner of this location came out and did the online drop off for me, it was very nice and smooth. Highly recommend to anyone thinking of renting a truck.
Tim D.Need to be able to do this over the phone. Omaha had a storm the night before and even mobile internet was affected. This caused pick up to be an hour later. It's rare, but need an alternative method to verify.
James R.Only issue was distance from our required location. Overall equipment, service and support was excellent.
Allen T.Everything went smoothly, couldn't ask for anything better. Merci
David W.I have rented from Steve in the past. He is always on top of things and very efficient. Will be a returning customer.
TYREESE J.Very poor customer service. Rude and did not want todo anything to help. I have rented with Uhaul in the past and have generally been very pleased. This was far and away the worst experience I have ever had.
JOSEPH F.Great and fast service!!
SANDRA D.In the past I had great experience working with this location. Unfortunately, when I pick up vehicle up after hours, the wrong keys were left. It took over an hour to resolve the issue and get going. Very disappointed.
Christopher K.I've used this UHaul location several times. Always great service, and they seem to have a good equipment availability.
MYRON J.Steve was awesome!!!
PATRICIA S.Storage Cave personnel were very helpful and friendly. Highly recommend this location and team.
GARY D.nothing - got in and out quickly and efficiently
JOHN S S.Was able to drop off after hours using the online app, very helpful!
Jerry C.Very good, very fast, very helpful!
JERRY L C.Fast and efficient return process. Great customer service and a nice location.
BLAKE ALLAN T.Agent was quick to respond and get me out the door. He helped hook me up to the trailer and checked the safety items before leaving. Great experience.
Michael G.Maybe a bit more detail on the app turn in process when renting. For example, I had dropped the key in the rtn box and then discovered I needed a picture of milage and gas gauge
PATRICK M.Friendly guys, worked extremely hard.
Patrick B.I ordered 2 furniture dollys and was only given one. The owner seemed annoyed that I didn't use the online check in.
AMANDA W.Excellent!! as always, Great Job Uhaul!!
Timothy M.Nothing.It was all good service.
BRAD C.Super friendly and the service was amazing! Thank you so much
STEPHANIE P.We were informed a day or so before our scheduled pick up that trailer would possibly not be at the pick site that we selected and that we would have to go elsewhere to pick it up. What is the point of reserving equipment to be picked up at a certain site, only to have to go elsewhere to get it? In all fairness, the staff at this site went and picked up the trailer and brought it to the site that we had reserved. KUDOS! We did hear that it is not common for them to do so and is not typical of how U-Haul operations work. Shame on U-Haul
Brian M.Storage Cave in Papillion was awesome. Customer service helped us out in so many ways. The trailer we reserved didn't fit the car we were hauling to AZ. The employee allowed us to rent a bigger trailer that fit the car. He even helped strap the car down for us. He is a 5 star guy.
JOSELYN G.Good service. Everything as promised. Thank you.
WILLIAM S.Super easy and convenient. Highly recommend Storage Cave for your U-Haul rental needs.
DONALD B.Ease of access, newer facility and the truck was ready to go for me as expected. I have never dropped off anything after hours before when moving but made it very convenient and super stress less. The gentlemen there in the office was excellent.
ROBERT H.Lots of parking and easy to find key drop off
KARA S.