Customer Reviews for Storage Center of Craig Ranch
(Concessionnaire U-Haul dans le voisinage)

128 évaluations

8770 Stacy Rd   McKinney, TX 75070

(972) 439-1602

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 1h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(972) 439-1602

8770 Stacy Rd
McKinney, TX 75070

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 1h pm à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES M. 
Évaluation :
5

Uhaul should have reviewed my “application” before my arrival. It too 20~30 minutes to complete the process to get the keys.

Kristie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN V. 
Évaluation :
1

The Lacey U Haul at the Custer location in McKinney, TX cheated me. They charged 3 days instead of 1. A Mr. BRADY stated that the price difference would be refunded and never did. Go somewhere else if you must rent from U Haul to move. Inever will.

Constance P. 
Évaluation :
5

Tiffany Jones was amazing and an excellent pleasure to work with, on both moving experiences. 5 Star shout-out for her! Merci.

James M. 
Évaluation :
5

It was a challenge to get the manager. The call center wanted a lot of I for sales purposes and when I gave my telephone number it took 2 hours for me to get the call

Pritesh P. 
Évaluation :
4

The after-hours return process was more labor-intensive than we were led to believe. It took about 20 minutes to complete after a very long and stressful (and hot) day.

BARBRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DASHAWNDA D. 
Évaluation :
3

Location did not work for return, was not because of my settings. Cost me lots s of time. Verification of equipment condition link did not work, expired on second rental. Lock was cut, unusable.

CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
5

Side door wouldn't open

theodore R. 
Évaluation :
3

The Uhual Truck was very dusty inside when I picked it up. I almost got charged for cleaning when I dropped it off, I had to report it was clean to avoid charges

HARRISON A. 
Évaluation :
3

Mobile check in process was terrible

JAYA PRAKASH RED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUSTAFA S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deja M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phanita S. 
Évaluation :
3

I returned the rental with the same amount of fuel and was charge an additional 3 gallons. I specially told the agent at the location i retuned with the same amount and she decided to charge anyway. I was also charged 14 for the safe coverage which Was not part of my reservation. I called to ask about the final charges and nothing was mentioned about the fuel charge. Disappointing I have to call back to ensure the charges were correct!

Leslie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA L. 
Évaluation :
5

Great service. Very clean office. Service person was very professional and it was an easy process.

JAMES A. 
Évaluation :
5

Great experience

Joe H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

Overall, good experience. My only comment is not so much related to this location but with the online experience. It seems that some of the things you have to do at pickup (via smart phone) e.g. photos of yourself and driver's license, can done prior to pick up. You end up wasting time doing that when you are trying to get the truck.

Carlos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arunachalam S. 
Évaluation :
4

My ins agent told me I was covered for any damage to the rental but I felt forced into paying extra for your coverage due to the threat of charging my card immediately for any damage up to the full cost of the truck. That feels like extortion and it's wrong.

Laura H. 
Évaluation :
4

mileage rates seemed to be very high.

LAWRENCE B. 
Évaluation :
5

Fuel tank capacity is no where easy to see. (I now see it on my receipt but couldn't find the capacity while I was trying to replace used fuel) there's a bunch of stickers all over the dash. Add capacity to one of those stickers. It's crappy that the fuel gauge doesn't move with the key on (engine off) to see how full it is while refueling. I put over 1/2 tank of unused fuel back in the truck. Complete waste of 30 $

Cash N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
5

Everything was perfect.

Anita O. 
Évaluation :
5

The equipment was dirty both on the exterior and interior of the cab. In these days of COVID 19 there is no way a truck interior cab should be nothing less than spotless and sanitized.

Roy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo A. 
Évaluation :
5

Nothing at this time the experience was well worth the money. The customer service representative at that location was the best I ever dealt with, he was very knowledgeable and kind.

Walter W. 
Évaluation :
5

Very happy with the service we received ( the truck rental). We also have a storage unit. The premises are clean and air conditioned. Highly recommend this facility if you have storage or moving needs.

Kenneth H. 
Évaluation :
5

Absolutely easiest pick up. Top notch experience

Sherry P. 
Évaluation :
5

Easy to get setup and pick up equipment even if store not open yet you still can get your truck nice staff and they kept you safe with touchless service if your worried about Covid

michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anandhakumar P. 
Évaluation :
5

Very convenient; great service

Donald B. 
Évaluation :
3

I have rented uhaul truck, they gave the truck keys after signing agreement, when I entered truck I see that there is some drink cup in cup holder, I left as-is, after driving for few hours I see that there is some sauce bottle under passenger seat, due COVID situation I prefer not to touch those and left as-is while dropping truck. Nextday I was charged with cleaning fee for not removing that drink cup and sauce bottle. I went to manager, he is very rude in response saying they handled over me clean truck On my way back I cautioned one more renter about cleaning he also said there is something left under. He thanked me and went back and removed those

Chandrasekhar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan C. 
Évaluation :
5

Nothing needs improved. It was a pleasure renting from this location. I rented a Budget truck the day before and it was a completely different experience. I'll be using U-Haul from now on based on the friendly staff and ease of renting.

Sheena S. 
Évaluation :
5

Great experience!

GARRETT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTY C. 
Évaluation :
5

Include the tools if these are offered. Utility doll was not included even though I paid for it.

Ayaril L. 
Évaluation :
5

The dolly in the back of the truck had the green zip tie broken when I picked up the truck.

Johnny C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
1

Pick up was confusing, I tried to do mobile pickup. When I wasn't sure if I did it right I went to ask for help inside but no one was there. The key to the truck was unlocked so I assumed that it was done correctly. But apparently there were a few steps that needed to be done, and I wasn't aware until AFTER returning the truck. Turns out that the key to the truck I rented was not even locked up, so anyone could have taken it, fortunately I was the one who did so I wouldn't recommend this location. If you yell at someone for taking the keys maybe make sure the keys are secured in the first place. I never rented a u-haul before and as stressful as the move was to begin with, I don't believe that I'd want to ever rent a u-haul (from this location again)

Rebecca J. 
Évaluation :
5

I could not be more pleased with the top notch service here. Very friendly, prompt, and efficient service. I will be coming here any time I need U-Haul products or services.

Scott S. 
Évaluation :
4

I got my truck quickly and the guy was friendly so from that stand point the location gave me a way better experience than a typical u haul. However I drove to a building less than 400 feet away and made two trips to a dumpster maybe 200 feet from there before returning the truck. I didn't refill the gas because I really didn't go anywhere. According to his reading it said I went two miles. I didn't go more than a quarter mile yet I was charged 7 $for gas because the needle (which shouldn't have moved at all) was apparently not all the way touching the F for full according to him. I was give. The chance to get gas but I was low on time. Either way I'll just rent a Penske Truck from Home Depot from now on. I drove much further in one of those and wasn't given a bogus charge. I'm sure it's your policy more than his fault so I'm not using u haul again.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHALID C. 
Évaluation :
5

Truly amazing service and pricing and a great location

Roxy S. 
Évaluation :
5

Great customer service and communication.

Mark F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyiesha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phuong T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly A. 
Évaluation :
5

The manager Sherry was a First Class Professional! Super kind lady AAAA+ for customer service!

Marcus H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Everyone was very helpful and kind. Made the process quick and easy. Merci.

Joy B. 
Évaluation :
5

I was going to do a self checkout but the management was so fast I was out in a jiffy! Clean truck with no issues all the way to Houston!

JOHN S. 
Évaluation :
5

This location maintains the U-Haul tradition of excellence in product, service delivery, efficiency, and consistency...When needed, "I shall return"...thank-you...

Barry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

I am still waiting for a manager to contact me regarding the horrific experience I was put through due to Uhaul changing up my reservation. I submitted a complaint yesterday but have not been contacted. My phone and email are on file in my contract. These events have NOTHING to do with this location. I am just taking the opportunity to let someone else know I am waiting for a response and action from your company.

Susan B. 
Évaluation :
5

The truck was fine but not clean. There was no trash just dirty inside.

Sharon R. 
Évaluation :
5

Nice people and made it VERY EASY!

Walter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prathap A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gevanna J. 
Évaluation :
5

The location was great, but the actual Uhaul website kept returning errors all day and was giving the rep at the location problems too. When returning the truck, I went through the entire return process to get an error when trying to submit. Everything was great, except the Uhaul check in and check out process on their website, which was a nightmare and wasn't working.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

The man that helped me was very nice and effecient.

Lavictoria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie M. 
Évaluation :
4

The inside of the truck had loose nails and screws, plus there was a lot of sand of the floor. I asked the facility for a credit; they said to contact you.

John M. 
Évaluation :
5

I see no area to improve on. Service was satisfactory. Equipment was at its best. Excellent customer service. Stress free pick up and drop off procedure. Good Job.

Anthony O. 
Évaluation :
5

It was quick and easy and planning to get a cargo van in September

Sharon R. 
Évaluation :
5

Best U-Haul experience I've ever had! And I move every year

Brittney W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chera W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maureen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAKRAVARTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Make renting misc. equipment paperwork less!!!

Jeff G. 
Évaluation :
5

As always, they are the best folks you could hope to deal with!

Patricia G. 
Évaluation :
5

They were fantastic, great experience, highly recommend!

Patricia G. 
Évaluation :
1

This was the worst U-Haul rental I have ever experienced. I use the mobile check in app because of convenience and speed. That doesn't work when the truck isn't in it's designated location. The lady that assisted me insisted on taking over the check-in. Instead of looking for / retrieving the truck that was already assigned, she insisted in putting me into a truck that was in the outside parking lot. She finished the rental documents, then couldn't find the key. Pause five minutes while we search for the key. So we get the key and go to the truck and it is filthy. Speaking with the husband later on, it had just been returned and wasn't ready to be rented. Obviously. I was pressed for time and took the truck as-is. And as I was rolling out, I notice that the fuel level isn't correct either. It was close to 1/8th tank less than what was on the rental doc. Oh yeah, the lady forgot to hand me the rental documents. She had left them on the counter while searching for the key. I was pressed for time and didn't recall. I will never rent from this location again and I don't recommend it to others.

Keith H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda S. 
Évaluation :
5

Nothing at all a. Our experience was wonderful. Very clean units and the personnel on sight were great to work with

kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
5

Everything was great.

toni R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meng S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michal M. 
Non les évaluations ont été soumises pour cet établissement.

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