Tonya Cole is both friendly and professional.BOB S. | Expérience générale
Customer Reviews for Storage Depot Fossil Creek
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fort Worth, TX 76137
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au mercredi :
9h am à 1h30 pm / 2h30 pm à 6h pm
- Jeudi :
- Vendredi et Samedi :
9h am à 1h30 pm / 2h30 pm à 6h pm
- Dimanche :
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff has always been friendly and customer service focused. I couldn't aak for a better experience.Joan B. | Expérience générale
No recommendations. Fast and Friendly would recommend this location for rental and storage needs.Brenda J.
Staff members were extremely friendly and helpful. Great crew!Stephen R. | Expérience générale
The truck rental experience was very good & if we need moving assistance in the future we will definitely consider u-haul. We hired movers to load & unload our truck. Prospective clients need to know that they do not have tools and can't even disassemble a bed. Fortunately, we had a few basic tools & they were able to assist. The same thing was true when the truck was unloaded. They have no tools and could not assist with putting the bed back together. I recommend that everyone should purchase furniture pads to protect their furnishings (low cost & effective).Guilit N.
The lady working the desk was incredibly kind and I just hope she recieves a bonus for Christmas. I am so wowed by this location as well as the location off of Denton Hwy in Watauga also was a sweetheart!Heather C.
The lady working 12/4 was very friendlyadrienne H.
Le client n'a pas laissé de commentaire.Hudson V.
We had to wait for 30 minutes past our reservation time to get our truck. It was a good thing I didn't need furniture pads or a utility dolly because there were none in the truck.Collin E.
Great communication.Jacob S. | Expérience générale
Very convenient location and wonderful staff. Great service.Sarah R.
Customer service, facilities and security were excellent, only thing that I did not appreciate is that my monthly fee was raised by 50 % in two years which is extremely high for this period.Jorge E. | Expérience générale
Le client n'a pas laissé de commentaire.Randall D. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea R.
IMO the advertising is a little disingenuous when on the trucks it says something like â€œrent me for 19,99!â€ One can assume there are additional fees plus replace has used. But then you get to the paperwork and it's also an additional $1/mile. If you are going across the DFW area metroplex, that can be a significant amount. How about adding â€œâ€¦ plus Mileageâ€ even in little letters!Susan R.
The roadside assistance service is horrible. The rear door was stuck I went through the live chat service, I explained the problem to the person who was supposed to help me, she sent a video but the problem was not resolved. I tried to explain that the door was still stuck but she ended the chat. I then called customer service I was on hold for 30minutes and my call was not answered. I called again and I was on hold for 40 minutes before my call was answered. What is the point of having roadside assistance if you can't get the assistance required? This is the most awful experience of customer service I have ever experienced.Bonita D.
The vehicle was difficult to drive. It shock when driving on highway. Is was bumpy. The final amount was over priced. OverpricedVera C.
Le client n'a pas laissé de commentaire.Vidal R.
Daniel was awesome!!!William M.
Le client n'a pas laissé de commentaire.Matias E.
Ordered and checked in online. Paid for dolly and pads. Received neither but still charged. Waiting for confirmation for refund. Plus charged a fuel charge yet I returned the truck will full tankDustin W.
Le client n'a pas laissé de commentaire.Shawn F.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Macarena A.
Le client n'a pas laissé de commentaire.Marion F.
Le client n'a pas laissé de commentaire.Tiffany C.
Le client n'a pas laissé de commentaire.Andrea S.
Keep doing what you're doing.Robert H.
Le client n'a pas laissé de commentaire.TERESA B.
Le client n'a pas laissé de commentaire.Shakeithdra L.
Le client n'a pas laissé de commentaire.jackie B.
The truck was clean and fully functional and the location and process was very convenient!! I will use you guys again!!Christopher R.
Clean the trucks.Danny R.
Le client n'a pas laissé de commentaire.sandrea E.
The rental experience was overall great. The only improvement I would suggest is to have the sound systems Bluetooth compatible, also I would've like to have cruise control as an option on the truck.john M.
Le client n'a pas laissé de commentaire.Rhett S.
Le client n'a pas laissé de commentaire.Megan F.
Le client n'a pas laissé de commentaire.Linda E.
Don't rip people off on the price. Y'all scam people, I mean cmon we already are moving(which is expensive) we don't need to dish more unneccessary cash out!Ronnie W.
Make sure the cab of the truck is clean.Delicia B.
Le client n'a pas laissé de commentaire.Vasquel J.
They chargedme Gasand I returned the truck with the same of Gas. I need my money backErnesto A.
Le client n'a pas laissé de commentaire.Zacquisha E.
Le client n'a pas laissé de commentaire.Tederail W.
Le client n'a pas laissé de commentaire.Cindy T.
Le client n'a pas laissé de commentaire.Cary S.
Le client n'a pas laissé de commentaire.Robert K.
Have the window shield blocker up so that it's not blazing hot when the customer enters. Provide a lock for the back of the truck bc the other truck I rented from Uhaul had it.Aundrea A.
Le client n'a pas laissé de commentaire.Gerardo P.
Le client n'a pas laissé de commentaire.Marlon H.
The staff was professional and friendly.Jaron C.
The lady that helper went out of her way to make sure my needs were met, especially after I returned after renting the wrong sized truck. I was very pleased with her attitude, professionalism and courtesy.DOUG A.
Great customer service. Extremely friendly!DIANE D.
Le client n'a pas laissé de commentaire.Randy P.
Due to COVID-19 there was nobody at the dropoff facility. The parking lot was pretty crammed with Uhaul trucks and took a couple minutes to get my truck into a parking spot. Uhaul's truck return system via smartphone was pretty handy and intuitive though. Other than the tight parking, I didn't have any issues.Jeremiah F.
Le client n'a pas laissé de commentaire.Sabrina M.
Great experience !Taylor S.
Le client n'a pas laissé de commentaire.TOMMY C.
Le client n'a pas laissé de commentaire.Carlos E.
Returned online. Very easy and convenientjeff B.
Le client n'a pas laissé de commentaire.Deborah P.
NA everything worked out smoothly and perfectly.Sarah T.
Cassie was great! Super friendly and very professional.Angelica M.
Le client n'a pas laissé de commentaire.DEBRA S.
This was after hours pickup, I did not get any of the equipment that was requested. Uti.ity, Furniture and Appliance dollies or blankets. This make renting the truck unless. When I called about this I was directed to another facility to get the missing items. The person there was nice but she did not have the furniture dolly. All this waisted a lot of time. and probably added miles to my bill. I also have to call to get the furniture dolly off my bill. Other things that were wrong, the truck was dirty there was more damage than what was marked the fuel gage was lower that the 1/2 tank.Robert G.
Not a thing......Rental went great, return went great, don't know the name of the girl behind the counter but it was nice to be able to talk and just have a nice experience renting.....not just business, business, business......would definitely be back with my rental needs again.......Robert B.
Truck smelled like someone had smoked in it. Truck also had some trash in it.Alison M.
Le client n'a pas laissé de commentaire.SHANMUGAM V.
Le client n'a pas laissé de commentaire.Daniel P.
No one was in the office for our scheduled pickup time. We called the number and the guy made his way over but we had to wait for about 15 minutes. We had our own schedule to keep with the movers. While the guy was professional and courteous overall, the expectations were less than expected.Ruben V.
Le client n'a pas laissé de commentaire.Arthur H.
Le client n'a pas laissé de commentaire.Claude J.
Le client n'a pas laissé de commentaire.Kerry S.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.DANH N.
Mike at Sorage Depot was very friendly and helpful. Location was very clean as was the truck I rented. I had beverage driven a truck that big, 26 footer, and was not aware of the sound the hydraulic brakes made when you pressed the pedal while the truck was not running. I called uhaul to find out what the noise was and HE personally called me back and explained the brakes were heavy duty and they will make that sound. That was very reassuring and after I returned the truck he also called to let me know that I had left something inside and he had it at the counter when I went after it! Great guy, great place! Definitely using thus place again.Alex A.
I don't remember the gentleman's name that helped me but he was so awesome. He made renting a truck and buying supplies fun. The only thing I would say could use improvement is more space for returns. Based on service I would definitely recommend this place.Angela B.
We waited for over an hour to get our truck because we selected to pick up with a person and the business didn't open until 9 and our reservation was for 7. After talking with customer service three times and having to download an app we finally got the key to the truck. I was not happy about this pick up at all!LAURA S.
Customer service was excellentMary A.
Friendly and helpful. Amazing service!Janet D.
You were wonderful from start to finish. However, I should have asked for a non-smoking truck. This was first uhaul rental I've had where there was a bad odor from heavy smoking in the cab.MARGARET G.
It was a Wednesday late afternoon. The guy was incredibly helpful and thorough. A+Kevin M.
Le client n'a pas laissé de commentaire.Kristina P.
Great serviceRon S.
Le client n'a pas laissé de commentaire.Nathan N.
Le client n'a pas laissé de commentaire.Latonya G.
Le client n'a pas laissé de commentaire.Jeannie B.
Le client n'a pas laissé de commentaire.Aaron C.
Le client n'a pas laissé de commentaire.Scott S.
Always great and fast service here! Thank you!!Holly P.
Excellent service!! I went to another location last week and rented a truck that wasn't available at this location and it was horrible customer service and they didn't even bother to send me a receipt!! I will never go back there. I liked this location so much I even rented a storage space. Great customer service! Friendly service! I'll take great customer service any day over closer location!!JEANETTE T.
Great customer service! Highly recommended!SONNAROM D.
Excellent customer service!!FELICIA K.
Le client n'a pas laissé de commentaire.Kristian R.
Le client n'a pas laissé de commentaire.Scott H.
Mike at Storage Depot was very helpful and gave great customer service even though I reserved the truck online. He even helped resolve a question with the charges as I was returning the unit.Alan K.
Everything was greatDavid P.
Please keep up the good service. Thank you.Mark A.
The staff were extremely polite and helpful. Highly recommended!!!Michael L.
Le client n'a pas laissé de commentaire.Dianne W.
Great Customer Service. They went above and beyond.Jason P.
Very helpful and a real friendly transaction.Terence G.
Le client n'a pas laissé de commentaire.tom N.
The staff was excellent, everything went exactly as expected. Thanks!!christopher W.
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