Mike was great & alway nice and pleasant to deal with.. facility was alway clean with easy accessJahaira E. | Expérience générale
Customer Reviews for Storage Depot
(U-Haul Neighborhood Dealer)
Pour nous contacter
Denton, TX 76205
(On Loop 288 next to LOWE'S Home Improvement Store)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Du lundi au samedi :
9h am à 1h pm / 2h pm à 6h pm
- Dimanche :
Heures d'ouverture spéciales
- 8/13/2022: Fermé
- 8/17/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Melanie S.
The storage facility is quite good, It's Mike who makes this place fantastic!Brad N. | Expérience générale
The store manager was friendly and professional.Stephanie M.
Le client n'a pas laissé de commentaire.TJ T.
Guy at desk very friendly and informative.Leonardo H.
Le client n'a pas laissé de commentaire.Yesmin B.
Mike is a real professional. He made the whole process very easy. Thanks Mike for everything.Shannon M. | Expérience générale
Your U-Haul app does not work well. It couldn't find the location and the location did not pop up when the store locations were shown. I called your help line but was hung up on by your employee. Your company already had all my info (where I was picking up the truck, driver's license, credit card info, pic, etc) but I still wasn't able to get the truck until someone showed up at the store to manually enter all the info you already had. I was an hour late, and had to pay workers for time they were there, but not working The truck was an antique, no wiper fluid, extremely loud, driver door didn't close well, very uncomfortable.Tracy F.
Le client n'a pas laissé de commentaire.Benjamin E.
Le client n'a pas laissé de commentaire.Sungjin O.
Le client n'a pas laissé de commentaire.Attila K.
appliance and furniture dolly not in truck. was removed from bill, but an inconvenienceJames M.
Le client n'a pas laissé de commentaire.Andrei B.
Le client n'a pas laissé de commentaire.Ivan C.
Mike was awesome extremely helpful and very friendly. I appreciated the team at the Denton location they did a great job and made my time there memorable. Please note I also want to commend the cleanliness of the facility. Thank you JoyJoy P. | Expérience générale
Le client n'a pas laissé de commentaire.Michael R.
Mike, had great customer service and made sure that we were well taken care of! Moving is always a lot of frustration but it was nice to be able to have a smiling face greet us and make sure we were able to move our belongings in a timely manner. Thank you so much!Rhiannon T.
Great facilityChad F. | Expérience générale
The storage facility was a great help to us when the painters were working in our house. Storage Depot was clean, well lit, and the access hours were convienient. Mike Mayhew was friendly, and helpful.Alan B. | Expérience générale
This location was closed when I arrived but the pro ess of dropping off was efficient. I used the mobile app to begin with but then need to go to the website to complete the drop off process because the app doesn't always work with submitting photos. The app needs some work but it was a great way to drop off a vehicle without having to wait until Monday.Tena S.
Loved!! They called me to let me know I didn't lock up correctly. They definitely keep it well maintained.Esperanza T. | Expérience générale
Le client n'a pas laissé de commentaire.Christine K. | Expérience générale
Everything went great 👍😊ROSEMARY A.
Le client n'a pas laissé de commentaire.Chris H. | Expérience générale
Le client n'a pas laissé de commentaire.Christina D. | Expérience générale
Le client n'a pas laissé de commentaire.SCOTT G.
I was supposed to have an early pick-up, but there was a problem. When I tried to call the 800 number for UHaul I was on hold for over 20 minutes and never spoke to anyone. Luckily the man running my store location arrived early and was very helpful. He indicated the early system rarely works too. Even small delays are a problem on moving day! If it is a known problem, then fix it.DANA S.
No complaints. Everything went very smooth.PETER A.
GREAT place to store all of your belongings. I felt like my things were secure and well protected. Mike is friendly, reliable, and easy-going/flexible with move-in/out dates. Highly recommend this place!!Makena K. | Expérience générale
I was able to rent a couple of storage units on short notice and Mike (the Manager) was phenomenal to work with in getting me settled in and again when I cleared out my units. Highly recommend this company.Carolyn G. | Expérience générale
Rodent activity in our unit. Droppings and pee on every surface.Susan B. | Expérience générale
Le client n'a pas laissé de commentaire.Sheila A.
The signage with the business name was prominent, but didn't see any obvious signage this was a U-Haul location, or any trucks or trailers. Maybe they don't really want this business.JAMES W.
Le client n'a pas laissé de commentaire.MICHAEL K.
When I pick up the truck was very dirty full of dog hair I believe it was toe nail clipping on driver side door floor tobacco in the cup holder, some white chalky marks on the passenger side floorLekendra W.
Le client n'a pas laissé de commentaire.Charles D.
Le client n'a pas laissé de commentaire.JOSEPH I.
Staff was awesome and super nice and friendly. Very helpful. Will definitely use again if I need storage!Matt W. | Expérience générale
Me and my sister had a wonderful experience with Storage Depot Denton. Mike was always friendly, kind, and very helpful. I would use them again and highly recommend this Storage Facility.MYRA T. | Expérience générale
So easy to set up. Customer service was phenomenal. I definitely recommend this location!Lori Q. | Expérience générale
Mike was awesome best help ever.Tacori P. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.Alesha W. | Expérience générale
The service was great and the sales staff was very nice.DANNY W.
Le client n'a pas laissé de commentaire.Sharon P.
Le client n'a pas laissé de commentaire.DIANA L.
I had only great experience at the storage facility. Staff was incredibly responsive and friendly and even knew my name. I never saw one bug or one pest and my furniture was there for one year…I used an air conditioned unit for my antique furniture, photos and artwork and all was well one year later. It rained like crazy and there was never any standing water anywhere.Great experience!Abby E. | Expérience générale
Tell them how to adjust the mirrors.DAVID W.
Great guy running this placeRobert D. | Expérience générale
Le client n'a pas laissé de commentaire.Zak H.
Mike was so helpful and friendly every time I visited the facility. I had two units and both were safe, well lit and easily accessible. I would highly recommend this facility to a friend or family member.Emanda J. | Expérience générale
Very friendly customer service.WILLIE R.
Make sure dollies are in truck when renting. Otherwise everything was great.Robin W.
Le client n'a pas laissé de commentaire.Joseph G. | Expérience générale
Le client n'a pas laissé de commentaire.Cesar G. | Expérience générale
Very efficient and professional ,CARMELA F.
Le client n'a pas laissé de commentaire.Geary R. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin M. | Expérience générale
Mike is who helped me with my rental. He was personable and helpful. I would definitely recommend this location to a friend.LARA I.
Le client n'a pas laissé de commentaire.Kevin J.
Drop off area, there wasn't really any room to park the uhual do to prior Uhual not parking properlyMEGAN R.
Mike was really great - friendly, efficient, helpful. I would recommend renting equipment from this location to anyone!Annette B.
Good facility and friendly serviceMICHAEL L. | Expérience générale
Le client n'a pas laissé de commentaire.Jaqueline S. | Expérience générale
Le client n'a pas laissé de commentaire.Hoda S.
I have been keeping items in my storage unit for years and the property staff and the unit is always well maintained and consistent. Great facility ad great management staff.LARRY H. | Expérience générale
The mobile pickup app was terrible. It kept sending me back to the start page. Wouldn't let me submit pictures of the vehicle when I picked it up. The inside of the vehicle was very dirty. Sticky stuff in the cupholders and pet hair everywhere. There were also numerous scratches, etc. on the exterior of the truck that I couldn't see in the pictures provided. There were also furniture pads and a dolly inside our truck which we did not request and these items reduce the capacity of the truck.JERRY C.
The person that checked me in with the return of truck said he would mail my receipt for the closed out truck rental the following day, but never did. I had to call U-Haul corporate number to get the receipt.DAYLE MIQUEL H.
The extra dolly and blankets that we didn't order were in the way and we had to work around them. I think if the order specifically states, "no extra " needed it shouldn't be taking up the space. Otherwise, it was a very streamlined rental experience.Wylie S.
Le client n'a pas laissé de commentaire.WILSON M.
Excellent, fast service!! Very pleasant experience!!Jennifer N.
Nothing! The customer service was excellent! I will use this location every time I need to rent a uhaul!Terri H.
Le client n'a pas laissé de commentaire.Ellen W.
Le client n'a pas laissé de commentaire.Daniel E.
Le client n'a pas laissé de commentaire.BHAVANI K.
Le client n'a pas laissé de commentaire.KELLY ALAN F.
All went well at the end of a very long day...so gratefulR S.
I see nothing wrong with my experience the staff was friendly and helpful and answered all my questions to satisfactionBARRY LYNN H.
The gentleman working was very professional, speedy, and helpful!Annette B.
Le client n'a pas laissé de commentaire.CORDIE S.
You're great!KATHIE M.
Mike was AMAZING and ready for me as soon as I got there to pick up van. He was super nice, knowledge and helpful. MERCIAngela H.
Le client n'a pas laissé de commentaire.Edwina M.
Le client n'a pas laissé de commentaire.William H.
The cargo van was perfect for what we needed- to pick up several boxes of furniture items from Ikea. The interior was very clean and well-kept and it drove like a dream. Friendly and helpful staff- it was a very easy, not at all pushy pick-up and drop-off.Amy C.
Mike was great.. good service. Clean truckTHOMAS B.
Le client n'a pas laissé de commentaire.Attila K.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Judith G.
The AC in the truck does not really work. It blows air but not cold.Micah R.
Le client n'a pas laissé de commentaire.Jody A.
Sam was the kindest employee. When I had a billing issue, she worked diligently to solve it and ensure I was charged correctly. She was extremely courteous and customer service oriented. My rental was clean and ready when I arrived. Overall, it was a great experience.Khristen J.
Staff was very friendly and helpfull.Kasey S.
Excellent customer servicejim D.
Excellent customer service from beginning to end ! I will definitely use them again!Terri H.
Le client n'a pas laissé de commentaire.Ann S.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Diane C.
I received a confusing phone call from them about where to park the vehicle and where else I could return it since the return date was on Sunday it was unclear yet I did figure it outSherry R.
Easy processDave H.
The attendant on duty was pleasant and helpful. Processed me quickly.Chris C.
Le client n'a pas laissé de commentaire.Jess E.
I would drop this location for ever representing Uhaul. First my truck is locked behind a secure gate on a day that this place is closed. Then I spend 45 minutes on hold trying to get a way to get inside to access my truck. With no luck, I jump the damn fence. Once to the truck, the key that I was given doesn't work. So, I have to jump the fence again to get out of this place. Afterwards, I try the other trucks that aren't behind the fence and find one that it fits. Now this truck is different than the one on my reservation, so I have to redue all the paperwork on the app to fit the truck that I am going to leave with. When this entire process is complete, I leave the rental place at 10:30. I had arrived at 8:30, 2 hours later. I have an account with Uhaul. The next time I rent from you guys, if that location is still in operations for Uhaul, I will use a competitor instead. Drop these idiots from representing Uhaul, or I will never use you again. It's that simple.Bradley N.
The gentleman who assisted us was very polite and very helpful. Could not ask for anything better!! The lady at Krum was also very helpful and polite. Both places went out of their way to make changes due to the circumstances that kept arising. It was a very stressful time for us and their politeness and willingness to help was something not common these days. Thanks!!!Minnie T.
Le client n'a pas laissé de commentaire.James W.
The truck rattled, squeaked, groaned, squealed and nearly "beat" (shook) me to death. It was very hard to drive. Kept swaying and I constantly had to fight the steering wheel. Our load was full and evenly placed, so that was not the problem with the swaying, and having to fight the steering wheel. Believe the shocks and springs were the problem. Also, know how a diesel semi sounds when shifting gears? That is what this truck sounded like ... Until I realized where the diesel sound was coming from, I kept thinking a huge semi was trying to overtake and pass me. This truck was a Ford vehicle but seemed cheaply made. I have rented U-Haul several times but this was the worse experience ever.Julia Y.
Everything was done quickly and in a professional manner. Very well run.Will H.
Le client n'a pas laissé de commentaire.Manil H.
The staff member was fantastic!!! He made the experience great. I will certainly record this location.Tess P.
No one help me i never moved inBud M. | Réservation
Le client n'a pas laissé de commentaire.GOMORRHA MICHEL D.
Norm provided excellent service in a professional manner. The storage unit self is fantasticStephen S. | Réservation
Didn't get it was to pricySanJuana S. | Réservation
Very nice just that the pricing was a little to much but its ok..liked the guy i talked toSanJuana S. | Réservation
Good customer serviceLinh N.
Le client n'a pas laissé de commentaire.Kathleen S.
Le client n'a pas laissé de commentaire.Jay C.
Once I made the initial reservation, they called to confirm the reservation. Nice and friendly customer service.Tracy R. | Réservation
I did not receive the moving blankets that I paid for. Since they were not open when I picked Jed it up, I had to go purchase some elsewhere on my own. If they do not offer them at this location then they should not be available for them on the website.Michael T.
Le client n'a pas laissé de commentaire.JERRY C.
The man in office was very nice and knowledgeable on the property operation, Very good choice to useTommy M. | Réservation
Great service received. The truck made moving so much easier.Kristine E.
Le client n'a pas laissé de commentaire.Mark Y.
Location is convenient and close to home. Staff go out of their way to help you. Lot and units are always clean and well maintained - no water leaks or bugs/ animals getting into the unit.TRACY F. | Expérience générale
Took to long to do the check in because of computer issues.Richard P.
On site manager is very nice and helpful.CHRISTOPHER C. | Expérience générale
Le client n'a pas laissé de commentaire.tamara B.
Awesome customer service... I'm a frequent uhaul â€œflyer â€œ I'd use this location again and again !!! Thank you so much for being supportive during a stressful time... this location took my anexity about moving away... wonderful experience.. v.s.vanessa S.
Le client n'a pas laissé de commentaire.Ricarda L.
Le client n'a pas laissé de commentaire.ashley F.
Le client n'a pas laissé de commentaire.Antonio G.
Le client n'a pas laissé de commentaire.Amy S.
Great customer service!!!!GOMORRHA MICHEL D.
Le client n'a pas laissé de commentaire.Andriana W.
The process was quick and easy. The employees were here made it a little better. It's inexpensive and loved the fact that I could pull my car right up to the unit. Je les recommanderais à n'importe qui.Privacy R. | Premières impressions
Contacted me immediately after setting up the reservation online. Quickly processed all the paperwork to get me the unit quickly.Privacy R. | Premières impressions
Very clean facility. Manager was friendly. Facility was secure.Privacy R. | Premières impressions
prompt service, politeTOM T. | Premières impressions
The place was clean and the front desk was helpful and eager to answer any question i had.Privacy R. | Premières impressions
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