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Carol M
Customer Reviews for Storage Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you for a wonderful moving experience. Mike helped make things proceed smoothly & was super friendly! Well done U- haul & Storage Depot. M
William M | RéservationGreat and friendly service
Henry ZNothing, very great experience, friendly employees, felt comfortable and at ease the whole time. I will recommend this UHaul service to anyone living in the Denton area.
Shondra TParking the 20 foot cargo van on return was difficult as there are only spots and in a very confined space.
PAUL MI never had a unit!!!
Jeffrey S | Expérience généraleStorage Depot-Denton is an excellent storage facility- management is very good & keeps a watchful eye on all aspects of the business.
BURLE B | Expérience généraleI rented a suite for my son's college semester's transition. Online move in and move out. Quick email response. Very convenient if you are from out of town. Merci
Rafael O | Expérience généraleGreat place to store stuff, if we hadn't moved we still would be using it.
Aidan F | Expérience généraleVehicle was very dirty, from inside to outside. The interior can had food chunks ,crumbs and empty bottles all around. The windshield was so dirty you could see to drive, pulled in at the first gas station and cleaned it. There was a warning on the dash concerning the tire monitor and the tires were low. Along with cleaning the windshield , I filled the tires with air which cost me an additional & 5.00. Terrible experience, and I rent vans every month.
JOHN SMike is very helpful and the trucks/shop and location is spotless. He explains the whole process to you in a relaxed way so you dont feel hurried or rushed.
Matthew TSensor lights kept coming. Employee should have explained that instead of me having to yiu ask about it.
LeeAnn RStaff went above and beyond to assist us. We serve those facing homelessness and those at risk of homelessness so have need of storage units from time to time. We are extremely grateful for the assistance!
Elissa P | Expérience généraleThis was a certificate to be used for the previous screw up by Roadside Assisyance and the day we got the truck they were telling us we needed to return it, tried to bill my credit card $500 and we got a collection emsil. Don't tent snythunh from these morons. I'll neverfoit again. Ihate Uhaul.
patricis mMike Is a great asset and very helpful and friendly we were t tenants for over 4 years with no problems. Highly recommend this facility
DAN W | Expérience généraleI've had many experiences with different storage companies, Storage Depot by far has been the best experience for me. From the big major storage to the mom and pops. The service and how well I was treated will not be forgotten. Merci
Zielkrystel C | Expérience généraleReserving was quick and easy and customer service was very friendly and helpful. Wish most places had this great of customer service.
EDWARD W | RéservationMichael was very professional and informative. He showed me some storage options, pricing, and availability. He reminded me that I can rent a truck if needed.
Cheryl EWe always appreciated the service at this location. We only left the unit as we were departing Denton. Merci.
Diana F | Expérience généraleAfter hours check out was way more cumbersome than unexpected. Lots of little technical issues. It worked out eventually But took way longer than I expected.
DAVID AExcellent customer service
fred cExcellent service from start to finish!!!
DAN WEverything went smooth. The people were great and understood what I needed
Linda C | RéservationStaff very helpful, online self return process could be better
Katie CVery nice and respectful
Wesley DEquipment: Passenger door did not close properly so I had a 200-mile round trip with unbelievable noise. Also still have not been able view my final bill online. I will try again tomorrow.
DEAN WWonderful group who takes care of our stuff:) Although, i have closed my personal storage, I keep my precious business items in the trusted hands of this storage place. Mike Mayhew, you are the best and I lucky to know you. Cheers! Pam Barnes
PAM B | Expérience généraleMike is wonderful to work with. Made my experience excellent!
Lefakay S | Expérience généraleThis facility filled all the squares for me. Merci.
John A | Expérience généraleThank you very much for help us
Miguel N | Expérience généraleMike was AMAZING!!!!! he was professional, so helpful and gave the best service. Je les recommande fortement.
Sarah F | Expérience généraleThe manager Norm is a fantastic representative and I have recommended this faculty many, many times
SCOTT H | Expérience généraleStaff was gone each time I arrived (pick up and drop off). I ordered a pickup and was given a box truck that was filthy and had a horrible stench in it. I ordered a utility dolly so I can move my item upstairs and it wasn't available. Could not reach anyone in the establishment to retrieve it. Had to pay $50 to for someone to help get my items upstairs. I did take photos of the missing items and the filth upon check in and out.
Deborah Bnothing the guy was super nice.
michael wI recently rented a storage unit and a UHaul. Mike goes the extra mile for his customers with top notch personal service. The office and storage units are spotless. The UHaul trucks are super clean. I will absolutely come back here for storage/UHaul truck rental and will definitely refer others. Matt
Matthew TMike was great & alway nice and pleasant to deal with.. facility was alway clean with easy access
Jahaira E | Expérience généraleThe storage facility is quite good, It's Mike who makes this place fantastic!
Brad N | Expérience généraleThe store manager was friendly and professional.
Stephanie MGuy at desk very friendly and informative.
Leonardo HMike is a real professional. He made the whole process very easy. Thanks Mike for everything.
Shannon M | Expérience généraleYour U-Haul app does not work well. It couldn't find the location and the location did not pop up when the store locations were shown. I called your help line but was hung up on by your employee. Your company already had all my info (where I was picking up the truck, driver's license, credit card info, pic, etc) but I still wasn't able to get the truck until someone showed up at the store to manually enter all the info you already had. I was an hour late, and had to pay workers for time they were there, but not working The truck was an antique, no wiper fluid, extremely loud, driver door didn't close well, very uncomfortable.
Tracy Fappliance and furniture dolly not in truck. was removed from bill, but an inconvenience
James MMike was awesome extremely helpful and very friendly. I appreciated the team at the Denton location they did a great job and made my time there memorable. Please note I also want to commend the cleanliness of the facility. Thank you Joy
Joy P | Expérience généraleMike, had great customer service and made sure that we were well taken care of! Moving is always a lot of frustration but it was nice to be able to have a smiling face greet us and make sure we were able to move our belongings in a timely manner. Thank you so much!
Rhiannon TGreat facility
Chad F | Expérience généraleThe storage facility was a great help to us when the painters were working in our house. Storage Depot was clean, well lit, and the access hours were convienient. Mike Mayhew was friendly, and helpful.
Alan B | Expérience généraleThis location was closed when I arrived but the pro ess of dropping off was efficient. I used the mobile app to begin with but then need to go to the website to complete the drop off process because the app doesn't always work with submitting photos. The app needs some work but it was a great way to drop off a vehicle without having to wait until Monday.
Tena SLoved!! They called me to let me know I didn't lock up correctly. They definitely keep it well maintained.
Esperanza T | Expérience généraleEverything went great 👍😊
ROSEMARY AI was supposed to have an early pick-up, but there was a problem. When I tried to call the 800 number for UHaul I was on hold for over 20 minutes and never spoke to anyone. Luckily the man running my store location arrived early and was very helpful. He indicated the early system rarely works too. Even small delays are a problem on moving day! If it is a known problem, then fix it.
DANA SNo complaints. Everything went very smooth.
PETER AGREAT place to store all of your belongings. I felt like my things were secure and well protected. Mike is friendly, reliable, and easy-going/flexible with move-in/out dates. Highly recommend this place!!
Makena K | Expérience généraleI was able to rent a couple of storage units on short notice and Mike (the Manager) was phenomenal to work with in getting me settled in and again when I cleared out my units. Highly recommend this company.
Carolyn G | Expérience généraleRodent activity in our unit. Droppings and pee on every surface.
Susan B | Expérience généraleThe signage with the business name was prominent, but didn't see any obvious signage this was a U-Haul location, or any trucks or trailers. Maybe they don't really want this business.
JAMES WWhen I pick up the truck was very dirty full of dog hair I believe it was toe nail clipping on driver side door floor tobacco in the cup holder, some white chalky marks on the passenger side floor
Lekendra wStaff was awesome and super nice and friendly. Very helpful. Will definitely use again if I need storage!
Matt W | Expérience généraleMe and my sister had a wonderful experience with Storage Depot Denton. Mike was always friendly, kind, and very helpful. I would use them again and highly recommend this Storage Facility.
MYRA T | Expérience généraleSo easy to set up. Customer service was phenomenal. I definitely recommend this location!
Lori Q | Expérience généraleMike was awesome best help ever.
Tacori P | Expérience généraleThe service was great and the sales staff was very nice.
DANNY WI had only great experience at the storage facility. Staff was incredibly responsive and friendly and even knew my name. I never saw one bug or one pest and my furniture was there for one year…I used an air conditioned unit for my antique furniture, photos and artwork and all was well one year later. It rained like crazy and there was never any standing water anywhere.Great experience!
Abby E | Expérience généraleTell them how to adjust the mirrors.
DAVID WGreat guy running this place
Robert D | Expérience généraleMike was so helpful and friendly every time I visited the facility. I had two units and both were safe, well lit and easily accessible. I would highly recommend this facility to a friend or family member.
Emanda J | Expérience généraleVery friendly customer service.
WILLIE RMake sure dollies are in truck when renting. Otherwise everything was great.
Robin WVery efficient and professional ,
CARMELA FMike is who helped me with my rental. He was personable and helpful. I would definitely recommend this location to a friend.
LARA IDrop off area, there wasn't really any room to park the uhual do to prior Uhual not parking properly
MEGAN RMike was really great - friendly, efficient, helpful. I would recommend renting equipment from this location to anyone!
Annette BGood facility and friendly service
MICHAEL L | Expérience généraleI have been keeping items in my storage unit for years and the property staff and the unit is always well maintained and consistent. Great facility ad great management staff.
LARRY H | Expérience généraleThe mobile pickup app was terrible. It kept sending me back to the start page. Wouldn't let me submit pictures of the vehicle when I picked it up. The inside of the vehicle was very dirty. Sticky stuff in the cupholders and pet hair everywhere. There were also numerous scratches, etc. on the exterior of the truck that I couldn't see in the pictures provided. There were also furniture pads and a dolly inside our truck which we did not request and these items reduce the capacity of the truck.
JERRY CThe person that checked me in with the return of truck said he would mail my receipt for the closed out truck rental the following day, but never did. I had to call U-Haul corporate number to get the receipt.
DAYLE MThe extra dolly and blankets that we didn't order were in the way and we had to work around them. I think if the order specifically states, "no extra " needed it shouldn't be taking up the space. Otherwise, it was a very streamlined rental experience.
Wylie SExcellent, fast service!! Very pleasant experience!!
Jennifer NNothing! The customer service was excellent! I will use this location every time I need to rent a uhaul!
Terri HAll went well at the end of a very long day...so grateful
R SI see nothing wrong with my experience the staff was friendly and helpful and answered all my questions to satisfaction
BARRY LThe gentleman working was very professional, speedy, and helpful!
Annette BYou're great!
KATHIE MMike was AMAZING and ready for me as soon as I got there to pick up van. He was super nice, knowledge and helpful. MERCI
Angela HThe cargo van was perfect for what we needed- to pick up several boxes of furniture items from Ikea. The interior was very clean and well-kept and it drove like a dream. Friendly and helpful staff- it was a very easy, not at all pushy pick-up and drop-off.
Amy CMike was great.. good service. Clean truck
THOMAS BThe AC in the truck does not really work. It blows air but not cold.
Micah RSam was the kindest employee. When I had a billing issue, she worked diligently to solve it and ensure I was charged correctly. She was extremely courteous and customer service oriented. My rental was clean and ready when I arrived. Overall, it was a great experience.
Khristen JStaff was very friendly and helpfull.
Kasey SExcellent customer service
jim dExcellent customer service from beginning to end ! I will definitely use them again!
Terri HNo one help me i never moved in
Bud M | RéservationNorm provided excellent service in a professional manner. The storage unit self is fantastic
Stephen S | RéservationDidn't get it was to pricy
SanJuana S | RéservationVery nice just that the pricing was a little to much but its ok..liked the guy i talked to
SanJuana S | RéservationOnce I made the initial reservation, they called to confirm the reservation. Nice and friendly customer service.
Tracy R | RéservationThe man in office was very nice and knowledgeable on the property operation, Very good choice to use
Tommy M | RéservationLocation is convenient and close to home. Staff go out of their way to help you. Lot and units are always clean and well maintained - no water leaks or bugs/ animals getting into the unit.
TRACY F | Expérience généraleOn site manager is very nice and helpful.
CHRISTOPHER C | Expérience généraleThe process was quick and easy. The employees were here made it a little better. It's inexpensive and loved the fact that I could pull my car right up to the unit. Je les recommanderais à n'importe qui.
Privacy R | Premières impressionsContacted me immediately after setting up the reservation online. Quickly processed all the paperwork to get me the unit quickly.
Privacy R | Premières impressionsVery clean facility. Manager was friendly. Facility was secure.
Privacy R | Premières impressionsprompt service, polite
TOM T | Premières impressionsThe place was clean and the front desk was helpful and eager to answer any question i had.
Privacy R | Premières impressions