Le client n'a pas laissé de commentaire.
Benjamin E.
Customer Reviews for Storage Depot
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
appliance and furniture dolly not in truck. was removed from bill, but an inconvenience
James M.Mike was awesome extremely helpful and very friendly. I appreciated the team at the Denton location they did a great job and made my time there memorable. Please note I also want to commend the cleanliness of the facility. Thank you Joy
Joy P. | Expérience généraleMike, had great customer service and made sure that we were well taken care of! Moving is always a lot of frustration but it was nice to be able to have a smiling face greet us and make sure we were able to move our belongings in a timely manner. Thank you so much!
Rhiannon T.Great facility
Chad F. | Expérience généraleThe storage facility was a great help to us when the painters were working in our house. Storage Depot was clean, well lit, and the access hours were convienient. Mike Mayhew was friendly, and helpful.
Alan B. | Expérience généraleThis location was closed when I arrived but the pro ess of dropping off was efficient. I used the mobile app to begin with but then need to go to the website to complete the drop off process because the app doesn't always work with submitting photos. The app needs some work but it was a great way to drop off a vehicle without having to wait until Monday.
Tena S.Loved!! They called me to let me know I didn't lock up correctly. They definitely keep it well maintained.
Esperanza T. | Expérience généraleEverything went great 👍😊
ROSEMARY A.I was supposed to have an early pick-up, but there was a problem. When I tried to call the 800 number for UHaul I was on hold for over 20 minutes and never spoke to anyone. Luckily the man running my store location arrived early and was very helpful. He indicated the early system rarely works too. Even small delays are a problem on moving day! If it is a known problem, then fix it.
DANA S.No complaints. Everything went very smooth.
PETER A.GREAT place to store all of your belongings. I felt like my things were secure and well protected. Mike is friendly, reliable, and easy-going/flexible with move-in/out dates. Highly recommend this place!!
Makena K. | Expérience généraleI was able to rent a couple of storage units on short notice and Mike (the Manager) was phenomenal to work with in getting me settled in and again when I cleared out my units. Highly recommend this company.
Carolyn G. | Expérience généraleRodent activity in our unit. Droppings and pee on every surface.
Susan B. | Expérience généraleThe signage with the business name was prominent, but didn't see any obvious signage this was a U-Haul location, or any trucks or trailers. Maybe they don't really want this business.
JAMES W.When I pick up the truck was very dirty full of dog hair I believe it was toe nail clipping on driver side door floor tobacco in the cup holder, some white chalky marks on the passenger side floor
Lekendra W.Staff was awesome and super nice and friendly. Very helpful. Will definitely use again if I need storage!
Matt W. | Expérience généraleMe and my sister had a wonderful experience with Storage Depot Denton. Mike was always friendly, kind, and very helpful. I would use them again and highly recommend this Storage Facility.
MYRA T. | Expérience généraleSo easy to set up. Customer service was phenomenal. I definitely recommend this location!
Lori Q. | Expérience généraleMike was awesome best help ever.
Tacori P. | Expérience généraleThe service was great and the sales staff was very nice.
DANNY W.I had only great experience at the storage facility. Staff was incredibly responsive and friendly and even knew my name. I never saw one bug or one pest and my furniture was there for one year…I used an air conditioned unit for my antique furniture, photos and artwork and all was well one year later. It rained like crazy and there was never any standing water anywhere.Great experience!
Abby E. | Expérience généraleTell them how to adjust the mirrors.
DAVID W.Great guy running this place
Robert D. | Expérience généraleMike was so helpful and friendly every time I visited the facility. I had two units and both were safe, well lit and easily accessible. I would highly recommend this facility to a friend or family member.
Emanda J. | Expérience généraleVery friendly customer service.
WILLIE R.Make sure dollies are in truck when renting. Otherwise everything was great.
Robin W.Very efficient and professional ,
CARMELA F.Mike is who helped me with my rental. He was personable and helpful. I would definitely recommend this location to a friend.
LARA I.Drop off area, there wasn't really any room to park the uhual do to prior Uhual not parking properly
MEGAN R.Mike was really great - friendly, efficient, helpful. I would recommend renting equipment from this location to anyone!
Annette B.Good facility and friendly service
MICHAEL L. | Expérience généraleI have been keeping items in my storage unit for years and the property staff and the unit is always well maintained and consistent. Great facility ad great management staff.
LARRY H. | Expérience généraleThe mobile pickup app was terrible. It kept sending me back to the start page. Wouldn't let me submit pictures of the vehicle when I picked it up. The inside of the vehicle was very dirty. Sticky stuff in the cupholders and pet hair everywhere. There were also numerous scratches, etc. on the exterior of the truck that I couldn't see in the pictures provided. There were also furniture pads and a dolly inside our truck which we did not request and these items reduce the capacity of the truck.
JERRY C.The person that checked me in with the return of truck said he would mail my receipt for the closed out truck rental the following day, but never did. I had to call U-Haul corporate number to get the receipt.
DAYLE MIQUEL H.The extra dolly and blankets that we didn't order were in the way and we had to work around them. I think if the order specifically states, "no extra " needed it shouldn't be taking up the space. Otherwise, it was a very streamlined rental experience.
Wylie S.Excellent, fast service!! Very pleasant experience!!
Jennifer N.Nothing! The customer service was excellent! I will use this location every time I need to rent a uhaul!
Terri H.All went well at the end of a very long day...so grateful
R S.I see nothing wrong with my experience the staff was friendly and helpful and answered all my questions to satisfaction
BARRY LYNN H.The gentleman working was very professional, speedy, and helpful!
Annette B.You're great!
KATHIE M.Mike was AMAZING and ready for me as soon as I got there to pick up van. He was super nice, knowledge and helpful. MERCI
Angela H.The cargo van was perfect for what we needed- to pick up several boxes of furniture items from Ikea. The interior was very clean and well-kept and it drove like a dream. Friendly and helpful staff- it was a very easy, not at all pushy pick-up and drop-off.
Amy C.Mike was great.. good service. Clean truck
THOMAS B.The AC in the truck does not really work. It blows air but not cold.
Micah R.Sam was the kindest employee. When I had a billing issue, she worked diligently to solve it and ensure I was charged correctly. She was extremely courteous and customer service oriented. My rental was clean and ready when I arrived. Overall, it was a great experience.
Khristen J.Staff was very friendly and helpfull.
Kasey S.Excellent customer service
jim D.Excellent customer service from beginning to end ! I will definitely use them again!
Terri H.I received a confusing phone call from them about where to park the vehicle and where else I could return it since the return date was on Sunday it was unclear yet I did figure it out
Sherry R.Easy process
Dave H.The attendant on duty was pleasant and helpful. Processed me quickly.
Chris C.I would drop this location for ever representing Uhaul. First my truck is locked behind a secure gate on a day that this place is closed. Then I spend 45 minutes on hold trying to get a way to get inside to access my truck. With no luck, I jump the damn fence. Once to the truck, the key that I was given doesn't work. So, I have to jump the fence again to get out of this place. Afterwards, I try the other trucks that aren't behind the fence and find one that it fits. Now this truck is different than the one on my reservation, so I have to redue all the paperwork on the app to fit the truck that I am going to leave with. When this entire process is complete, I leave the rental place at 10:30. I had arrived at 8:30, 2 hours later. I have an account with Uhaul. The next time I rent from you guys, if that location is still in operations for Uhaul, I will use a competitor instead. Drop these idiots from representing Uhaul, or I will never use you again. It's that simple.
Bradley N.The gentleman who assisted us was very polite and very helpful. Could not ask for anything better!! The lady at Krum was also very helpful and polite. Both places went out of their way to make changes due to the circumstances that kept arising. It was a very stressful time for us and their politeness and willingness to help was something not common these days. Thanks!!!
Minnie T.The truck rattled, squeaked, groaned, squealed and nearly "beat" (shook) me to death. It was very hard to drive. Kept swaying and I constantly had to fight the steering wheel. Our load was full and evenly placed, so that was not the problem with the swaying, and having to fight the steering wheel. Believe the shocks and springs were the problem. Also, know how a diesel semi sounds when shifting gears? That is what this truck sounded like ... Until I realized where the diesel sound was coming from, I kept thinking a huge semi was trying to overtake and pass me. This truck was a Ford vehicle but seemed cheaply made. I have rented U-Haul several times but this was the worse experience ever.
Julia Y.Everything was done quickly and in a professional manner. Very well run.
Will H.nothing
Ronald B.The staff member was fantastic!!! He made the experience great. I will certainly record this location.
Tess P.No one help me i never moved in
Bud M. | RéservationNorm provided excellent service in a professional manner. The storage unit self is fantastic
Stephen S. | RéservationDidn't get it was to pricy
SanJuana S. | RéservationVery nice just that the pricing was a little to much but its ok..liked the guy i talked to
SanJuana S. | RéservationGood customer service
Linh N.Once I made the initial reservation, they called to confirm the reservation. Nice and friendly customer service.
Tracy R. | RéservationI did not receive the moving blankets that I paid for. Since they were not open when I picked Jed it up, I had to go purchase some elsewhere on my own. If they do not offer them at this location then they should not be available for them on the website.
Michael T.The man in office was very nice and knowledgeable on the property operation, Very good choice to use
Tommy M. | RéservationGreat service received. The truck made moving so much easier.
Kristine E.Location is convenient and close to home. Staff go out of their way to help you. Lot and units are always clean and well maintained - no water leaks or bugs/ animals getting into the unit.
TRACY F. | Expérience généraleTook to long to do the check in because of computer issues.
Richard P.On site manager is very nice and helpful.
CHRISTOPHER C. | Expérience généraleAwesome customer service... I'm a frequent uhaul “flyer “ I'd use this location again and again !!! Thank you so much for being supportive during a stressful time... this location took my anexity about moving away... wonderful experience.. v.s.
vanessa S.Great customer service!!!!
GOMORRHA MICHEL D.There are less expensive locations with climate control
JUDY S.Dropped off truck the same day of rental and was charged an extra day! Not too happy this time around with the service.
claudia R.The location is great, the people (Norm) were friendly and helpful even thought the Uhaul website said they were open on the 4th they were closed, but he helped me by telling me how to rent anyway. The app however was a disaster..didn't work as it indicated it would
BRADLEY N.The process was quick and easy. The employees were here made it a little better. It's inexpensive and loved the fact that I could pull my car right up to the unit. Je les recommanderais à n'importe qui.
Privacy R. | Premières impressionsContacted me immediately after setting up the reservation online. Quickly processed all the paperwork to get me the unit quickly.
Privacy R. | Premières impressionsVery clean facility. Manager was friendly. Facility was secure.
Privacy R. | Premières impressionsprompt service, polite
TOM T. | Premières impressionsThe place was clean and the front desk was helpful and eager to answer any question i had.
Privacy R. | Premières impressions