Customer Reviews for Storage Express I LLC
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

The app stated my GPS wasn't showing me being in the vicinity of the pick up site ...as I was parked at the pick up spot... was not able to get the truck until 2 and half hours later.

Évaluation :

5

Nothing everything was good

Évaluation :

5

The personnel at this location did their routine job well they were not particularly nice

Évaluation :

5

Good costumers

Évaluation :

3

I called uhaul for a same day reservation. The first location they sent me to did not have any one at the site to help me so I wasted time going there, just to be reassigned to a pick up location i was already at. When i was assigned back to the original location, initially they told me they did not have any trucks. More frustration when I was just told to go back there. When I finally got the truck, there were many roaches inside of the truck. Poor service that day i'd day but i had to use a truck.

Évaluation :

5

Always use this location

Évaluation :

2

There were roaches.

Évaluation :

5

I've always returned the unit with way more than the amount of fuel I get so next time I need discount.

Évaluation :

5

Appreciate the warm welcome and options of available units. Thanks 😊

Évaluation :

2

They overcharged me 20 ( in mileage.)...25 in gas(after refilling it to the point it was when i got it..it wasn't full) Tried to contact corporate, it's always busy and the location isn't much help.in assisting . I have both invoices.. 1 is 66mi- the other is 86 mi.. my trip was 33mi one way = 66mi @.99? A trip that was totaled at 117,03 has become 163.42..that a 46,39 difference..if anyone reading this can help please email me at Meflash1@Comcast.net to rectify this..I'm not happy

Évaluation :

5

I am grateful for the courtesy entended to me by your customer service representative. I am sorry I did not remember his name. He provided me with excellent service. Thank you Uhaul.

Évaluation :

2

This was my first time going through this process. Although it worked out well in the long run, the individual inside of the office at the pickup a the pickup location was not helpful. I would recommend that it is clear as to what happens when you go to a pick up location.

Évaluation :

3

There were no appliance dollies available at his location. I was told they don't carry them

Évaluation :

5

The office staff was very friendly and helpful.

Évaluation :

3

The pick up process to get the rental truck was a bit cumbersome, plus it was a rainy day in Sunrise, FL.

Évaluation :

5

Awesome possum

Évaluation :

4

The description for the location of the truck was confusing. It said “1/4 on university “. It should just say the parking lot of the address that was given

Évaluation :

1

None of the equipment I rented (dolly and moving pads) were in the truck. I still got charged for things I didn't get.

Évaluation :

1

Very bad experience, the truck was in very bad condition, it broke down within 6 miles of driving.

Évaluation :

5

Offer a bottle of water for hydration

Évaluation :

4

when I get to where I was going to pick up my stuff the back of the truck was very NASTY I had was to buy a broom ?? to sweep out the truck I was not happy

Évaluation :

5

Continue the same great service and professional atmosphere you have provided me and my colleagues.

Évaluation :

5

Don't Like the Manger,,,,Seem to have a bad attitude,,,Rent the storage for few month,,,truck & Van few times,,,

Évaluation :

5

Everything was perfect!

Évaluation :

5

Goooooooood

Évaluation :

5

I rent about once a month. These guys are always great!

Évaluation :

5

Very easy to drop off

Évaluation :

5

How about less per mileage

Évaluation :

5

everythings were perferct

Évaluation :

5

It was wonderful and I really enjoyed

Évaluation :

5

The service is great n am surprised at how easy it now is to return the vehicle after closing hours. Great service

Évaluation :

5

Great fast and professional service. Would definitely use the services at that location.

Évaluation :

5

I believe that all things are very good Thank you

Évaluation :

1

hi I have a problem, they charged me 129 $and on my receipt says 93

Évaluation :

3

The cab was INFESTED with ants!! Ant eggs flew out of the AC vents. We spent over an hour trying to clean the ants out before we could use the vehicle. This was the WORSE U-Haul experience I've ever had! Some sort of refund would be the least you could do.

Évaluation :

5

Customer Service is GREAT!!!! Kenneth and the Manager are AWESOME. Will always keep going back. They are very professional, friendly and warm. Thank you guys :-) From your Bahamian Friend

Évaluation :

5

You could extend rentals for 24 hours like other locations

Évaluation :

5

The customer service was outstanding, friendly, curious and helpful. Just a all around pleasant experience.. Chris Budde

Évaluation :

5

The guys were very friendly and professional.

Évaluation :

5

Excellent expedient flexible customer service!!! Great location. Great equipment. Excellence in customer service

Évaluation :

5

Great Customer Service. Very Friendly!

Évaluation :

1

I called after the rental to inquire about not being able to use my SunPass online pass to register the truck, the gentleman who took the call was rude and extremely dismissive and felt he had no obligation to advise on whether U-Haul trucks have turnpike access. Very poor treatment of a customer and even poor reflection on uhaul as a whole, I will never be visiting this location again and using Home Depot trucks next time

Évaluation :

5

not much...maybe put a vendor machine in your office for customers.

Évaluation :

4

Customer service was great but the truck was filthy both inside and out. Was never cleaned from previous use. Gatorade bottle under the seats the back of the van was full of dirt never vacuumed and the side door of van was not working properly as it seemed to have been damaged previously. But again the guys were friendly and helpful.

Évaluation :

5

Great customer service all the time

Évaluation :

5

I've used this location a few times. They are always courteous, knowledo and helpful. U-haul's web based reservation system made the process even easier.