The guy at the counter was awesome
CHRISTOPHER I
Customer Reviews for Storage Express I LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everyone in the office was kind and professional.
QUINTIN GThe staff was over the top amazing. Thank you!!
TERRANCE KI've been a customer to this location over over 12 years. So I will definitely recommend this location to a friend.
DANOUSE SVery good
FRANTZ AThe fuel gauge indicated 3/4 full. Returned it at 3/4 . The manager tried to double talk me saying he told me it might be more initially, which it wasn't. In my years of renting u hauls, this is a first. They did waive the extra charge.
PHILLIP TLight detailing of the truck interior
ANDREW SKeep it the same or more
donna WEverything was excellent staff was very l polit and friendly. There is nothing I would change
ANGELLA BWe received a call just before the appointment to pick up the rental truck and at 1st was disappointed. The CS rep did connect us with a facility nearby that had the vehicle and it worked out good. The communication on this was great. Making the reservation online was easy and the pre check-in helped save time at the counter when picking up the vehicle.
John CThe only issued that I had with my experience is using the Mobile app to show proof that I returned the rental in good condition. I was asked to take a dozen pictures which became very annoying
GLEN GAgent was above and beyond helpful.
ALLAN DAbsolutely nothing....everything from start to finish was stellar. Professional staff. Clean vehicle. Easy pickup and return.
DEBORAH CN/a. Everything was great 10/10.
SHANIKIA BThe dolly or any type of dolly should be clarified that it can't be used for one way relocation. Slight inconvenience but should be disclosed prior to checking out online.
LAURENT LSlightly larger equipment at the facility to accommodate larger pieces. When moving in to storage bins.
GRAEME RExcellent service à la clientèle.
CAROL CKeep hiring more associates with great customer service
Jeramie DDon't forget to include all ordered items on the truck... such as the hand truck.
Telina CNothing everything was awesome you guys always go beyond to make your costumers happy. I would definitely recommend you to family and friends
Sandra MOut of the 4-5 locations I have been to this past month, this one by far was the best experience. The gentleman at the desk with the long hair was nice and professional. He explained everything clearly. Answered my questions. Even though this was a little further from my location than I wanted, I would probably go again just because of the experience. Compared to all the horrible experiences I have had prior to this location - this was great. The app sucks! Don't count on the app alone. Have a backup plan if you can't check in or out using the app.
XIOMARA FGreat! No complaints. They even gave me a call when they found a folder I had accidently left in the cab. 5 stars
HEATHER JService was excellent. Best regards
Nennito CNothing you can do to make the experience better.
joyce dGreat location! Great customer service!
SILVIA OVery useful will use again
lissa mWell my experience at this location, has been nothing but excellent, since using them before. Easy in and out without hassle. Those guys found a way to get it right
Joseph DMake clear extra fee for after hours drop off. Is new to me so was concerned but great location and rental. Thanks
Donald HAwesome representative and easy to work with.
Lewis AExtremely friendly staff! Very helpful made rental and return a breeze!
Dawn MFrom pick up to drop off. Easy, stress-free and the ataff absolutely freindly. Thanks
LaTrisha CService amical
Kyle MStaff was great. Truck was there and ready when we went to pick up. Everything was in good working order. Would definitely use this location again.
Erin QJose was awesome! Customer service on point. Friendly, informative, kind, etc. great aspect to the company. Don't loose him! Thanks Jose!
Stephanie FSimply awesome
christopher bClean out first before you rent out and make sure the mirrors move
ARLINE HTrucks need to be cleaned
felice tThe customer service was A+++. We needed a couple of more days for the U-Haul and they made it so easy. We will definitely use this location for future rentals!
Terry MNeed better management doesn’t care to help the customers at all n just made the whole experience difficult.
Davon SOne worker was very rude yesterday morning when I ask him the price he say I can go somewhere else for a truck when my stuff was there in storage smh
Nelsa DNothing everything was wonderful I just walk in and was able to rent a van same time got it in about ten minutes no lines it was great Thank you
Edith SKeep doing what you are doing
Marva EThe truck was good nice ac and ready to go ..only when I went to gas station the top of the gas cap came off as if the person before me didn't let the office know it need glue to attach again but over all the truck was a good truck
Marcella RNothing customer service was amazing. Clerk friendly and knowledgeable!
Kiala CThe staff was extremely friendly, professional and helpful. Will definitely consider this location for my future moving needs. Keep up the great work guys!
Linda AFriendly staff, easy rental, overall great service!
Chenae J