The sales associate was very rude about my return of the vehicle stating I pulled into the spot too quickly. I did a self checkin online. I walked in to return the keys and he said he was going to go inspect the vehicle. I waited for him in my car as he appeared to be trying to find a reason for an additional charge. He said everything was fine but the overall experience was much worse than the many times myself and friends have used UHAUL.Tyler O.
Customer Reviews for Storage Express II LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location was great. My overall experience with Uhaul was terrible. I submitted for a one way rental and was given the option for this location. I was informed via email my reservation was confirmed and I would be called by 6 PM on 3/25. I did not receive any call. I got to the location to find out they don't do one way rentals only local. I was shuffled around to another location to find out I did not have any location confirmed for my rental. After playing phone tag with customer service I had no choice but to switch to a local delivery and pay for mileage and extra gas I otherwise wouldn't have had if I got the one way service I ordered and got put back to my original location. I only got a truck cause they had a cancelation. I started my move almost 2 hours late because of the entire ordeal. If a customer selects one way service online then locations that only offer local service should NOT appear in search results as an option or should be made clear the location is local only. One location we were sent to stated they had numerous other customers in that morning that had similar issues. Overall I would NEVER recommend Uhaul to anyone after this experience.Steven C.
Keep up the good workYOULA F.
Michael has excellent customer service skills !! Professional, knowledgeable and communicative. Great experience !!Victor C.
Truck was very clean, on time and easy to return, recommand this location to allRock R.
Le client n'a pas laissé de commentaire.Igor D.
Le client n'a pas laissé de commentaire.zeev V.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.David W.
500 Green Rd Storage Express II. The guy was very helpful and the place looked very nice. I give that man (Michael I believe it was) 5 stars for being so professional.DAVID B.
Michael was amazing! Super friendly and helpful!! Great experience.Jose R.
Le client n'a pas laissé de commentaire.Christina R.
Received a dirty truck and the truck requires maintenanceNatalia L.
Le client n'a pas laissé de commentaire.serena B.
Le client n'a pas laissé de commentaire.Mecca R.
Le client n'a pas laissé de commentaire.Georges N.
Friendly is number one in customer service. You exceeded that. Very well done. Merci.Raymond S.
Le client n'a pas laissé de commentaire.Jose O.
Keep up the awesome work and professionalismBrent G.
Great jobSerge F.
Just need to tune up vehicles. Other than that it was great.Lester R.
I want a refund bc I was not properly explained how much I would be charged until the very end.Timothy D.
I had a very pleasant experience. Associate very friendly and helpful. Vehicle new, clean and reliable.Marisol F.
They had some issues with the system and we had to wait a bit but the experience was more than pleasant and I recommend this U-Haul location to anyone!Cristina D.
Everything went great. Super nice people. Thanks.Stevens B.
Le client n'a pas laissé de commentaire.Gregory R.
Michael at the counter was great help.felipe V.
The front desk guy was very nice but truck A.C. didn't work, it was a very hot day so when I came back I told manager and they confirmed it, I would have imagined a discount but they didn't ..Marcos P.
Very nice peopleFERNANDO L.
Le client n'a pas laissé de commentaire.carol M.
Le client n'a pas laissé de commentaire.Karen M.
Le client n'a pas laissé de commentaire.MAURO S.
Le client n'a pas laissé de commentaire.Julian G.
It was a little expensive for a two day rental, but in the end worth it.Phil G.
Le client n'a pas laissé de commentaire.Cecilia S.
Nothing! The manager was awesome and provided me with the best and efficient customer service that I have ever had!
Le client n'a pas laissé de commentaire.Roubert A.
Le client n'a pas laissé de commentaire.Osvaldo D.
Have used this same location and equipment on several occassions. Polite and competent staff and rental vehicles are always clean and ready to go. Nice experience all around.Albert R.
It was a really fantastic experience. I got a clean van. Ran gr8. It was ready for me when I got there. The people who helped me.... helped me. I never right or respond to review requests but this uhaul place totally earned every one of the 5 stars I gave them. Allan callan C.
Le client n'a pas laissé de commentaire.CILANE I.
Le client n'a pas laissé de commentaire.Pasha K.
Le client n'a pas laissé de commentaire.Kevin E.
The people at this location were very nice and pleasant to deal with.Susan C.
Le client n'a pas laissé de commentaire.BRUCE S.
Le client n'a pas laissé de commentaire.Kathryn K.
The odor in the car was terrible. Air freshener or some sort of air spray would go a long wayEdward K.
Le client n'a pas laissé de commentaire.KEVIN D.
Le client n'a pas laissé de commentaire.Kristen B.
Everything was fineSHARMINEH A.
Le client n'a pas laissé de commentaire.Julia M.
Le client n'a pas laissé de commentaire.Jose L.
Le client n'a pas laissé de commentaire.Jamison B.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.ED S.
Customer service was excellent!!!!MIKE S.
Le client n'a pas laissé de commentaire.MOHANMMED K.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.LEE F.
I had a very good experience. The u-haul rrpresentative was polite, friendly and helpful. The truck was tbere when I got there and I was in and out in 5 minutes. Excellent customer service,Kelly-Ann M.
Quicker response time for maintenance issues when help is needed by the EXCELLENT staff at this location. They deserve it as they ARE a dependable, hardworking group of people who actually CARE about their customer!!!!James W.
Making sure charge for gas is on point my mistake should've taken pictures because I put the amount used back in and was charged for not putting gas back in, next time I'll know to take pics of everything, other than that it was a great experience.jamie N.
Le client n'a pas laissé de commentaire.yafit Y.
Le client n'a pas laissé de commentaire.jose M.
Everything was great! People were really nice and helpful. Van was new and drove well.Charles C.
Le client n'a pas laissé de commentaire.Jennifer J.
Proper training for employees, absolutely horrible. Employee put the wrong milage in the system and charged me the wrong price. Told me the wrong daily rental agree I will complain to every how aweful uhaul is as a company.Timothy M.
That secondstepdown is a killer.MARLA H.
Le client n'a pas laissé de commentaire.HILDE C.
Le client n'a pas laissé de commentaire.Henerietta T.
Le client n'a pas laissé de commentaire.JULIO B.
Le client n'a pas laissé de commentaire.Adam L.
Loved this location! Everything was perfect, no waiting time, no hassle. The rep that assisted my husband and I (I don't remember his name) was awesome. He was very helpful. Thank you. Will definitely be using this location again.Michelle B.
Le client n'a pas laissé de commentaire.ANGEL D.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.JEREMY P.
Called another location (903 E Sample Rd Pompano Beach, FL 33064) that did not have van I needed available and even though he sounded busy took the time to give me tele# to call to locate one. I called another location (500 Green Rd Pompano Beach, FL 33064) and Manger was helpful and prompt. Was a great experience and I would recommend to anyone.Michelle S.
Le client n'a pas laissé de commentaire.Jacqueline S.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.VALDIMIR H.
Great experienceBETTY M.
Great service.RANDALL H.
Le client n'a pas laissé de commentaire.MELISSA M.
Le client n'a pas laissé de commentaire.HOWARD M.
Le client n'a pas laissé de commentaire.Wilson D.
Great customer service!CASEY K.
Le client n'a pas laissé de commentaire.Getulio M.
Le client n'a pas laissé de commentaire.ALEXANDER W.
There isn't anything to improve, every inch of my rental experience was GREAT from the beginning to the end. Thank you once again to my Storage Express Family..JAMIE N.
nothing. great place and very helpfulBETTY M.
Great location. Excellent service.Robert L.