Katy was absoultly the best to work with.
Wayne F
Customer Reviews for Storage Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They ended up charging me for gas even though I only clocked 27 miles and put in 4 gallons of gas before returning it. They also charged me for the insurance though I declined that. I have my own. Not very honest of them.
Tim SShe was very friendly and took good care of me loved this location
Kimberly WThe dolly that was included in the corner of the truck was in the way and took up space that could have been useful. If I needed to rent a dolly I would have.
Cody BAt first I did not understand how to pick up the truck. But one of the agents call me within 5 minutes and walk me through it. Which I really appreciate it. Thank you so much for making the move a lot easier.
Carlos LFor 3 hours late charge me 90$ witches not good .
Ahmad RI rent every other month for an Amazon pick up and ALWAYS get great service
BRUCE WI picked up my truck with the U-Haul app about an hour before the location opened. The app was very easy to use and I probably got the truck faster than if I had gone inside. The trucks was perfectly clean and my dolly and blankets were in the truck as ordered. I also used the app to return my truck and this was extremely easy. Storage Express is close to my house and has always been the best rental location in West Boise!
Phil DThe check-in process, using our u-haul account, , when we returned the truck failed 2 times when we got to the photos. We finally had to call to make sure we were clear on the check-in.
JAMES MThe trailer I rented had a loud clunk when I would stop. I called the location and the person who answered said it was probably the axles since it was empty. So I filled it and it was the same or worse. Turns out it was a worn out spring in the hitch shock absorber that would clunk forward when stopping. She directed me to another location and we decided that the issue was not mission critical. It made for an interesting if not slightly unnerving trip that we heard/felt the clunk whenever we stopped.
JIMMY RClean the inside of the windshield better.
Eric GJust moved and have used the location on clover Dale twice in the last month. The lady the runs is extremely helpful and knowledgeable. She explained the after hour drop off to the T. Thank you for your hard work!
JAKOB JThe lady that helped me was great! Very friendly and capable, great at moving the trailer and hitching.
Ryan MThey made it extremely easy to pick up and drop off, even after hours.
JAKOB JAll good, Five Stars!
Troy MThis location was great! Equipment was ready, easy to get to, customer service was above and beyond, and the return process was flawless also. I will be coming back!
ryan mNice location and the front desk lady was friendly and helpful. Easy check out and check in.
Dave RI've rented several trailers from this location and have been so impressed with how friendly, knowledgeable, and prompt the staff here is. I should have made note of the name of the employee who's helped me, but she is the reason I will continue to go out of my way to prioritize using this location for future rentals. Past experiences with other locations have made clear to me that not all Uhaul locations are equal when it comes to customer experience - and this one certainly rises above others in the area.
Warren MNo complaints
Carey AExcellent service à la clientèle
Adolfo GEven this review was trouble. Your management is bad.
Dan WNothing! We have a business and use the trucks quite often. Always amazing
BRUCE WRien
Jeff LThe operator of this location was wonderful! Personable, professional and understanding of our situation. Would definitely recommend this location.
Sandra MFriendly and very helpful.
Michael GWas told that the truck was full, but the tank was barley 3/4 full. I drove the truck less than 10 miles. I was told to return the truck with a full tank. It took a little over $40 to fill the tank. Would recommend that someone check to make sure how much is really in the tank.
ken bTruck was clean, but the air tire gauge was stuck on...it said right back tire was low at 21 psi. So I went back to rental place and was told that it was stuck.
Janet CThis location and the woman running it (I cannot recall her name unfortunately) was absolutely outstanding!! Incredible customer service! Will absolutely use this facility again and wouldn't consider another it was that great of an experience!
Jason BTruck was great, I will rent again! Everyone there were very helpful and kind!
Tiffany PRope & a blanket were left in the back of the van when I picked it up.When I returned the van it I left the same exact blanket & rope that the previous people had left. I even took pictures of those exact items when starting my van rental through the app.
Raymond SPerson behind desk was unfriendly
Robert SA great experience from the moment I called the office. So helpful, so friendly! I will definitely come back when I need to rent a van again!
BARBARA RGas tank was stated to be at 1/2 tank when rented. Definitely was not. Was pushing almost 1/8 below half (took pictures). We filled it 1/8 above half anyways. Otherwise all seemed fine with rental.
KEITH MThe lady helping me was great.
Jason FExcellent front desk person!
Sabrina LGreat experience!
Ronald TNothing. Awesome friendly, happy, knowledgeable staff to help. Totally satisfied.
joannie sEasy to locate and access. Only problem was really with the app not recognizing my location.
Talia SThe app was convenient and a pain at the same time
Tami JThe trailer sliding door wasn't working properly. It would get jammed when the door was all the way to the top. It seemed like something was bent so the locking mechanism didn't have clearance to come back down and it would get stuck. Also the weather stripping on door was separating and also making door hard to close. This trailer shouldn't have been rented to me
Scott NEverything was fast and easy
Jesse MFriendly, expedient experience
Jack OWe dropped off the truck via the mobile app.
Keith JMaybe improve software estimate of how much gas to add to get to level needed. The manager of this location was great. Super friendly, helpful and awesome! We will use this location again.
Jason AVery easy to use. Close to our home for pick up of vehicle. Alot of choices of vehicles to use .
Craig NExcept, friendly customer service.
George lThe customer services agent at the location was great. However, she is only one person running the entire complex. The U-haul I rented was filthy, both inside and out. There were a lot of human (?) hairs coming out of the upholstery. The dash was sticky and dirt covered. Food bags and wrappers were left inside the cab by the previous users. I had to stop at a gas station to clean the windows as I could barely see out of them. Before I returned the van I blew out the back and cab to get rid of the dirt, particles, and trash as I did not want to be charged for it. I shared this with the agent at the counter and she was able to give me a slight discount and apologized for its condition. As mentioned, she is the only person running the entire complex so it is understandable that she can't get to every vehicle before it is checked out. I do hope the owner considers properly staffing the facility and takes better care of the vehicles available at this site. I feel the low score /review is a reflection of cutting corners and low staffing.
Angela GStorage Express did a great job for me! They were helpful and very accommodating.
LARRY PStorage Express was very accommodating and did a great job communicating.
LARRY PI feel bad I don't remember her name, but the woman running this location is an absolute pleasure to work with. She got me in and out quickly and had an awesome attitude. Keep her happy, she's one of the good ones!
Todd GClose to home and staff that is on the ball. Call the office, don't waste your time on the website.
Timothy HAmber is amazing! She is smart, professional and hardworking. The equipment is well maintained because Amber is exceptional at her job.
Lucy DLower the price per mile fee. Driving 26 miles should not cost more than the daily fee to rent the truck.
Patrick GGreat service!
Parke HThe lady working was super friendly- helpful and efficient and professional. Was a great easy experience!!
David GThe counter girl was very sweet, professional and friendly.
Mike B