My only complaint is that I had to drive 6 miles further than the location I originally booked after U-Haul changed my reservation this incurring additional cost to myself for your company's change. Other than that it was a good experience.Boyd L.
Customer Reviews for Storage Express
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Boise, ID 83713
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - ven : 10h am à 5h pm
- Sam : 9h30 am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Location is easily accessible, clean and Amber is just downright awesome- highly recommend this location.David R.
Can it be suggested to make a U-Haul rental app? Sometimes mobile browsers are less efficient than a streamlined app. Otherwise you guys did fantastic!Christian W.
Amber is amazing! She is smart, professional, knowledgeable, courteous. The store is clean, well-maintained and smells good;). The equipment is clean and well-maintained. I drive out of my way to rent at this store because Amber is there.Lucy D.
Le client n'a pas laissé de commentaire.Dean J.
Le client n'a pas laissé de commentaire.Marilyn P.
Excellent service and instant attention. Attendant came out the door as I drove into the property. She was very friendly, and unloaded the trailer within 5 minutes.James N.
Great customer service!MATTHEW M.
Le client n'a pas laissé de commentaire.Kimber W.
Amber had helped me with renting a trailer and her kindness and expertise made it a pleasant experience. I will be happy ro refer this location to others. mary K.
Great service but I was billed $50 without explanation after I leftManuel T.
Great experience. Easy pick up and drop off.Melanie B.
Le client n'a pas laissé de commentaire.Theodor M.
Super service from these folks. The customer service was greatCurtis C.
Very friendly and helpful staff. Kind and professional in dealing with my rental and I couldn't be happier. Merci.John E.
The equipment rented need to be looked at it was old and really worn and the truck could use some work. Also making sure the miles gets updated every time would be nice because we are currently dealing with a mile usage issueJames D.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.ANDREW OBERLIN B.
The truck center console was dirty. The light in the cab didn't work. The parking lot hadn't been plowed and was very slick. My wife fell in the snow. The whole experience was horrible. Your after hours sign in process is a joke too.Cassandra F.
Le client n'a pas laissé de commentaire.Hunter W.
The worst experience every. I reserved a 26' uhual and a tow dolly. I called acouple days before pick up date to move my pick up date on the 26' uhual up one day earlier. The lady I spoke with informed me that the uhual wasn't even available at the place they told me to pick it up at. She found a different place that had the uhual, so that was fine. Uhual then sends me a txt with the info on where to pic up the tow dolly. I go to that location and there is no dolly for me to pick up, so I had to call them and was informed that my new location to pick it up is across town now. Through out this process, I spoke with multiple people to make sure that my drop of location would be where I requested because when I first did the reservation, they asked if I would be willing to drop it off in a whole different state than I was moving to and that the would gi e me $80 off my bill. I told them that wouldn't work for me. After picking up the uhual, I noticed the drop off location had an area codeine the state they originally wanted me to take it to. So I called and spoke with them to make sure that the drop of location was where I originally asked for, they reassured me it was. After getting to my location, I called to add an extra date on my rental. At that time she informed me that I couldn't drop off at the location tat was stated in my contract and that I would have to drive an hour and a half(3hrs rud trip) to drop off the equipment. After explaining to the lady that I had spoken to 3 different people through out this process and they all assured me that my drop of location was where I requested, she tells me, that none of those uhual employees have the authority to decide that and that she is the person that decides where to drop off equipment and that I must take it 1,5 hrs away to drop it off. After dropping the uhual off, the guy who helped me, was very nice. He apologized and was understanding because from what he told me, that uhual does this to a lot of people, often. I will never do buisness with this company again, as they fill its ok to break their contract but expect you to hold up to the contract.Steven W.
Amber Smith was very helpful and friendly. Helped me with the right truck for the job. Very knowledgeable young lady with a big smile. Thank you, Amber!!!Delmer A.
Le client n'a pas laissé de commentaire.CHARLES A.
rerserved at one location that said they had the uhaul i needed then was changed to one 5 miles further away.. Online check in and check out was not easy and couldn't even finish online check in... had to call customer service... wasted 30 mins of my time... location really has nothing to do with it ... ap and online pick up and return need more workRob S.
This was a wonderful rental experience. Especially appreciate the after hours drop off.Josef S.
The online check-in was a little difficult and delayed our departure by 40 minutes but otherwise no issues!LORENE M.
I love the online drop offEric R.
Amber provides the best customer service.Michael M.
Amber is the best!Michael M.
Great person helped me very fast and hooked up the trailer. Very competent.John K.
Very efficient and helpful staff.Michael P.
Le client n'a pas laissé de commentaire.Hayden Q.
The employee at this location is always so friendly and goes above and beyond explaining our options. You always feel valued even when you can clearly see she's swamped. That a hard thing to accomplish, and yet she makes it look easy. Knowing she will be helping us coordinate our uhaul in a few weeks for our big move is a relief.Jennifer H.
Le client n'a pas laissé de commentaire.MARCOS P.
Le client n'a pas laissé de commentaire.JOHN C.
Nice costumer service excellent Thank you for your business.MIRSAD R.
VERY HELPFUL, FRIENDLY SERVICEMARC S.
So easy to return. Dropped off after hours before it was dueCasey K.
Le client n'a pas laissé de commentaire.Susan C.
Excellent customer serviceBEN R.
Le client n'a pas laissé de commentaire.Samantha R.
Excellent serviceLewayne M.
Le client n'a pas laissé de commentaire.Jerry C.
Nothing. It was great!David W.
The alignment was slightly off, the truck pulled to the right. There was a rock chip in the windshield, not sure if it had been taken care of previously. Was very clean considering, I just think that the well maintained part of the question posed earlier needed to be touched on because of the windshield and alignment. The 24/7 pick-up option is great. While it's a little time-consuming, it was great to be able to pick up and drop off when the location was closed.Tschelle R.
Keep the same lady and your operation a d customer service will maintain!Jarrod W.
The instruction on the website stated to click a link when you've arrived. It then prompted for a username and password I never created. So I chose the forgot password and used once my email address, and then my phone number. That password validation came hours after I returned the truck. So when I arrived I ended up going to the front office where I was helped kindly by the women working. Very easy and smooth interaction and transaction. Returning the rental was equally commendable. Very professional. The uhaul web portal needs some QA work.Jeremy B.
Le client n'a pas laissé de commentaire.Darren K.
Le client n'a pas laissé de commentaire.Jeffery H.
Le client n'a pas laissé de commentaire.RICHARD P.
We left a book in the glove box and they went above and beyond to help us recover it. So helpful! Also, the drop-off process was fast and easy.ROBERT S.
Le client n'a pas laissé de commentaire.Craig P.
Ami is awesome!Darrell W.
Le client n'a pas laissé de commentaire.Michelle B.
Easy check in, whole experience was painless would definitely recommend.Edward L.
Le client n'a pas laissé de commentaire.janet E.
Amber was very helpful, the location needs more trailers to rent.Ricardo M.
The automated checkin wasn't working and someone from the location came out of nowhere and helped complete the process. Overall the experience was great!Andrew S.
Le client n'a pas laissé de commentaire.Todd E.
Le client n'a pas laissé de commentaire.Russell H.
She is awesome pleasure working with herNaji S.
I had to drive to a different city because the truck I had ordered did not arrive. It was 20 miles away.Zachary N.
Le client n'a pas laissé de commentaire.Tim M.
Excellent customer serviceLarry B.
Le client n'a pas laissé de commentaire.ROBERT H.
The check in online would not load for me, several attempts were made. I had to scan the QR code to my phone at the key box to get it on line check in complete. I was able to message the manager of the store station g the check in process wasn't working properly. So she called and came in early as my pick up time was before the store opened. As stated I was able to finish checking in without her assistance but I was glad that she cared enough to come in early to help me. Would recommend this store to anyoneJim S.
Super friendly and helpful staff.Janice E.
Le client n'a pas laissé de commentaire.Vyacheslav B.
Le client n'a pas laissé de commentaire.Elizabeth B.
Le client n'a pas laissé de commentaire.Eric B.
Make self checkin easier, older folks don't like having to mess with pictures and such, open earlier on the weekends, 10 am is too lateRobert H.
Le client n'a pas laissé de commentaire.Larry B.
Le client n'a pas laissé de commentaire.April E.
Le client n'a pas laissé de commentaire.Jacob S.
Amanda was very helpful and professional. Will go to this location again.Mike R.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.DONALD W.
The staff was friendly, courteous and extremely helpful to me. I will definitely use this location for my next rental.Steven S.
Le client n'a pas laissé de commentaire.Madeline Q.
Give the actual cost of service and not let the customer find out the actual cost is going to be way more than what they were quoted for! Very disappointed with the serviceRODNEY B.
Le client n'a pas laissé de commentaire.Pedro T.
Le client n'a pas laissé de commentaire.Spencer W.
Same as above concerns.STEVEN F.
Le client n'a pas laissé de commentaire.Bonnie S.
Amber was awesome! Helpful, informative, understanding, fast, personal service.SHANNON S.
Le client n'a pas laissé de commentaire.Ryan H.
Equipment was not there at the appointed time. I scheduled prior, called prior that morning actually, as I was pulling in I got a call saying they didn't have my trailer. I will not be using uhaul again.Jeremy B.
Le client n'a pas laissé de commentaire.Gene M.
Le client n'a pas laissé de commentaire.Jesse S.
Le client n'a pas laissé de commentaire.Jeffrey V.
Very nice Lady helped with everything. Very knowledgeable and Helpful. Great place to do business. Thank You! Amber!Susan A.
Have more equipment so it is closer to my home. I had to drive a long distance to get what I needed.Mark R.
The attendant, Amber Smith, was pleasant, knowledgeable and personally hooked up the trailer to my truck. My compliments and appreciation to her!Edward P.
Amber is amazing to deal with!Jon O.
Le client n'a pas laissé de commentaire.Carla F.
Everything was great!Barry B.
Le client n'a pas laissé de commentaire.Ted F.
A wonderful experience! The girl who rented us the truck was SO friendly and welcoming. It was a fast and smooth process and she made it so enjoyable.Alexandra R.
Le client n'a pas laissé de commentaire.Kevin O.