Customer Reviews for Storage King USA
(Concessionnaire U-Haul dans le voisinage)

175 évaluations

5485 Schenck Ave   Rockledge, FL 32955

(321) 636-6218

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(321) 636-6218

5485 Schenck Ave
Rockledge, FL 32955

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Customer service was top notch from start to finish. Couldn't have been easier to rent the truck! Prices reasonable also.

Cindy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Autumn D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Very friendly.

William M. 
Évaluation :
4

This experience was extremely frustrating! I had a reservation for a truck that was 2 blocks from where I was moving. I was only moving appliances 2 miles. This is the 3 rd time that my reservation was not honored! Why do they accept reservations if they won't honor them? I ended up have to drive several miles to this location to get the truck. I had people available to help me for an hour to help with the heavier items. They were unable to wait for me to drive to Viera to get the truck. I couldn't move all this myself. I have to pay for another month on the storage unit and got charged an additional $40 for mileage. U haul needs to absorb these costs since it was their fault. I HAD A RESERVATION but they didn't honor it.

Christine R. 
Évaluation :
5

U-Haul could use a few more of those "$19,95" 10 Ft Trucks. Put ramps on the 10 Ft Trucks.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN L. 
Évaluation :
3

The Interior of the van (driver's side and load area) had dirty footprints.

Lee S. 
Évaluation :
5

24 hours drop off-Xmas day

RALPH B. 
Évaluation :
5

Nothing to improve! The self pickup on Christmas Day and self return the following day worked flawlessly!

Brandon F. 
Évaluation :
5

Perfect equipment and customer service!

Rickey B. 
Évaluation :
5

Everything is good

Francisco G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
4

The person working there was very friendly and professional. My problem was truck was roach infested and it was not clean. Clean the truck out. We wiped it out and hopefully the truck was better for the family that was renting it but it still needs to be fumigated for the roach problem.

Senetha J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

The drivers seat was torn at the seam pretty badly. Made it uncomfortable to sit and drive. Otherwise clean

DONNA V. 
Évaluation :
5

Maintain your excellent staff who were friendly, professional & helpful.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
4

There was a line to pick up our truck, but I guess we just got there at a busy time. If there was not a line then 5 star.

STEPHAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCIS M. 
Évaluation :
5

No comment

WILLIAM D. 
Évaluation :
5

It was a great experience. I had no issues to address

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
5

Very helpful and solving my issue highly recommended will use in future Thanks

LOUIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander S. 
Évaluation :
1

The property manager there, Brandon, was not very accommodating. I talk to him earlier in the day about renting the pick up truck he said it was reserved. Then at the end of the day I saw the pick up truck still sitting there nobody rented it. I did rented, but decided to cancel it 30 minutes later never drove it also the property. He will not refund the rental. I never use the truck. And get charge for it. Very unhappy with him he's not accommodating to longtime customers.

Greg B. 
Évaluation :
5

Great Staff

ERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
2

I was charged for 3 gallons of gas for going 10 miles on the rental. I did not dispute it because it was minimal on my bill but it was very unprofessional and sneaky that the guy charged me that.

NILDETTE A. 
Évaluation :
5

Equipment tt-20" moving van TT4624D AE18576-AZ was not working properly, either the deferential or drive shaft was howling and vibrating when on the highway. My wife is hearing impaired so the intensity of the noise terrorized her the whole trip. Hope that this unit can be serviced before giving it to the next customer.

ELLEREY J. 
Évaluation :
5

The process was pleasant,quick and no hassles.The clerk was extremely pleasant and had me out in virtually no time at all.

LAURENCE T. 
Évaluation :
5

Everything great!

MICHAEL B. 
Évaluation :
5

Courteous, friendly service, immaculately kept facility and vehicle.

JEANNE B. 
Évaluation :
4

We have used this location several times with 24/7 rideshare which we love!! This was the first time renting a pick up truck with them…..The inside cab was filthy the doors and floor were sticky and was infested with Roaches….saw one as soon as I opened the door…while driving saw two crawling on dashboard..did not realize they could even get in vehicles, not sure how Uhaul can control this but needs to be taken care of before someone else rents it…could not even use as needed because I was afraid to drive it not knowing if insects would be crawling on me…Not a good experience.

collette G. 
Évaluation :
5

Very impressed with the people at this location.

STEPHEN B. 
Évaluation :
2

My card was being declined for the second day , the lady called me on the phone. She didn't know anything. She didn't know what the extra day cost. She didn't know the price y'all were charging me. Pickup and drop off were smooth. But I won't deal with someone that doesn't know what their charging me. Plus all three of mine and my fiancé's cards were declined which we all have money in the account. This is ridiculous. Won't use this location again.

TIFFANY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNA A. 
Évaluation :
5

Excellent counter person. Great hospitality standard.

RICHARD N. 
Évaluation :
3

The office manager was extremely rude, arrogant and should not be employed in such a position.

SAMUEL L. 
Évaluation :
5

Staff is always courteous and accommodating. I have used this location on numerous occasions and have always had exemplary service.

DAVID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

I don't think there's room for improvement - the process of renting was extremely quick and easy and the office personnel were very pleasant and friendly. Merci encore!

LINDA C. 
Évaluation :
5

The manager (I forgot his name) was very courteous and friendly and professional. He made you feel like you were important to him and he wanted you back as a customer. Thank you!!!

JOHNNIE R. 
Évaluation :
5

Warren is wonderful! He was so helpful and friendly. If I ever need to rent Uhaul equipment again, this is where I will do it.

Charles H. 
Évaluation :
5

Staff at this location were helpful and kind.

Renne R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTURO T. 
Évaluation :
1

Truck was infested with ants, driver side door was shaking violently.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTURO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN V. 
Évaluation :
5

Warren who was working at the office that day was an amazing, competent rep for this company from the minute he answered the phone until the minute he waved us farewell. He made our sudden need for a rental trailer super easy and pleasant. KUDO'S TO HIM!! Highly recommend.

JOHN K. 
Évaluation :
5

Advertising for this location is sub par because of it's out of the way location.

JAMES J. 
Évaluation :
5

Service always good

AUDRANNA B. 
Évaluation :
3

Maintain your equipment and wipe it down and disinfect it per the standards on your website. The inside of the truck I rented have never been wiped down. It was gross.

Matthew D. 
Évaluation :
5

Nothing but keep doing what you're doing excellent hands down!

GLORIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

The location did great. Uhaul did lousy. My original location was in Viera. If the custumer service person had called me 15 minutes before closing on the 18th to tell me his location didn't open until 9:30 versus 9:00 i would have gone to Viera location. He saved a time sensitive situation. Which took 2 hrs of wait time on your antiquated telephone system but eventually the young lady on your side resolved all the mistakes. The fact that everything workout at the 11th hour doesn't make it ok. There are other options and you may be successful in this chaotic world eventually you'll have to compete.

Robert R. 
Évaluation :
5

Flawless

RODNEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Was clean but locking mechanism was very rusty and barely able to move. Had to use wd 40.

Michelle R. 
Évaluation :
5

Everything went very smoothly and the service was great.

Laura R. 
Évaluation :
5

Very professional and great service thanks

Luiz C. 
Évaluation :
2

I was 30 mins late on a 10 AM return and charged another full day. It took me an extra 30mins to put gas in the vehicle. I was supposed to bring it back with 1/4 tank, but it was almost a half tank. I went above and beyond in bringing the vehicle back cleaner than I found it and gasses up, yet I was charged a full other day for 30 mins extra use. I would have kept it another day, but didn't know the full charge until I recd the email receipt. Won't leave the vehicle again without a paper receipt in my hand and that will never happen again at this location. I needed the vehicle again next week, but already found another location for the reservation. If that location screws me over, I will never rent from u haul again.

DWAYNE F. 
Évaluation :
5

Excellent service à la clientèle.

Dennis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
2

Only one overworked very busy employee at this location who was rude “because I missed my appointment time” by an hour.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE J. 
Évaluation :
5

The process was very smooth, the staff was friendly, and the truck was ready when I arrived.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Great service!

KIMBERLY P. 
Évaluation :
3

We were told by rep when we picked up truck on July 3rd that we didn't need to return it until July 5th since the next day, July 4th, was a holiday. I clarified with rep that we only rented for one day. He said it didn't matter since they were closed on the 4th. I even asked, you're not going to charge me for the extra day are you?” He said no. So, we returned the truck on the 4th, and were charged for the extra day. Don't tell me you're not going to charge me, then turn around and charge me, because that makes you a liar.

DEBBIE E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STACEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN M. 
Évaluation :
5

NOTHING here. Top flight PROFESSIONAL SERVICE from start to finish! This is my Second use of this location and I will CONTINUE to use this location when the need arises.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleg K. 
Évaluation :
5

The gentleman was so kind and helpful. Would definitely recommend this

LISA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Westly V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sin ping D. 
Évaluation :
5

The smoothest and most pleasant experience I have ever had renting a uhaul!

JASON B. 
Évaluation :
5

It was very difficult and frustrating to return vehicle after closing. The code didn't work. I had to call to get instructions to drop key off. It was frustrating.

SANDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

I was originally sent to a location in Melbourne,FL off Harbor City Blvd. They turned me away saying they were too full. This was a good 25minutes out of the way. This is also why I ended up returning the truck 3/4 of the way full.

Dale S. 
Évaluation :
5

Never use Covenant Tire Center in Arab, Al

Edwin R. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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  • Icône de fournitures de déménagement
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