Customer Reviews for Storage King USA
(Concessionnaire U-Haul dans le voisinage)

235 évaluations

5485 Schenck Ave   Rockledge, FL 32955

(321) 636-6218

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(321) 636-6218

5485 Schenck Ave
Rockledge, FL 32955

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I know the truck says water resistant but there was a major leak in the truck that got a ton of our furniture soaking wet. Some wood was even damaged unfortunately. Pretty sure that cannot be normal.

Nathan B. 
Évaluation :
5

Fast and friendly. Thanks

Charlie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken A. 
Évaluation :
5

The Manager is Awesome- He has wonderful customer service skills and is very knowledgeable. I highly recommend this location and Uhaul.

Rex M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simone L. 
Évaluation :
5

Friendly, convenient, and great customer service. Merci

GERARDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glemor B. 
Évaluation :
3

I requested multiple assistance items in my reservation. I requested a dolly, an appliance dolly, and a four-wheel furniture dolly. When I picked up the truck, I was only provided a lab appliance dolly. My pickup was on a Sunday and the location does not have employee hours so I was unable to speak with a local representative. This made my move extremely difficult without those items. If the items were unavailable, I should have been informed so I could've made alternate plans.

Michael P. 
Évaluation :
5

Adrian was an absolute pleasure and he made the process of renting a trailer quick and easy. He even hooked up and unhooked my trailer for me! People with that natural customer service skills are few and far between.

Aaron R. 
Évaluation :
5

I have always had a good experience renting trucks from U-Haul. Really nothing but good things to say. One thing you might consider is having a sticker on the dash explaining how to turn off the headlights. I got beeped every time I left the vehicle and the lights did not turn off immediately.

Tom D. 
Évaluation :
3

CSR was nice and polite. Parking the car hauler was difficult for me, the space is limited due to the other uhaul equipment.

Peggy P. 
Évaluation :
5

Representative at the U-Haul facility was fantastic! Very friendly, welcoming, and hooked me up to my trailer quickly. I will use them again!!

Ronald M. 
Évaluation :
5

Very professional. No issues.

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg K. 
Évaluation :
3

The A/C gave out on me half way thru my trip and the truck pulled to the right a lot

Joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg K. 
Évaluation :
4

Nice lady, got out on time

Eugene E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS H. 
Évaluation :
5

Great experience, agent was very helpful

Fredrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

excellent service

ARAMIS G. 
Évaluation :
5

The associate who helped me out (sorry forgot his name) was excellent and provided superior customer service. Already looking to make my next reservation with them.

craig D. 
Évaluation :
5

The personalized service, knowledge of the equipment, and wonderful attitude of the U-Haul representative was OUTSTANDING! He loves his job and it shows in every aspect of the rental process. I will definitely spread the word and always rent from this U-Haul!

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Nothing, everything was great with excellent customer service.

Christina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent C. 
Évaluation :
4

In and out of the office was much more expedient than what I was expecting

Ronald R. 
Évaluation :
5

Great service

FRED A. 
Évaluation :
5

Adrian is absolutely awesome!!

JOSE A. 
Évaluation :
5

Very easy to return and the paperwork was done electronically keeping me from having to return when the store was open.

Thomas F. 
Évaluation :
5

Super nice customer service.

DWAYNE F. 
Évaluation :
5

Young lady who took care of me was knowledgeable and friendly. Je les recommande fortement. 

Jim M. 
Évaluation :
4

I did a drop off with the. truck. The facility was not open. The app to drop the truck off kept timing out. The fuel gauge on the truck didn't work properly. I drove about 25 miles with he rental truck, put a little over 2 galloons in the tank, which caused the gas pump to stop. Started the truck and the needle didn't move. When I dropped the truck off, I chatted with a U-haul rep because the phone was a 40 minute wait and relayed all of the issues. I was emailed a copy of our chat in the event any other issues arise. This was a very disappointing experience with U-haul all around. On another note, the drop off location was clean. They called me the next day and were professional to speak with unlike the U-haul facility in Palm Bay, Florida.

Sean M. 
Évaluation :
5

Adrian always helps us and is on the next level of service!!

JOSE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry P. 
Évaluation :
1

trailer tire had bald spots ,only 5x8 on lot , was told to take trailer to Cocoa Fl to get tire changed , location did not change tires , , Cocoa Service Center was exceptional , upon inspecting bad tire immediately recommended exchanging trailers , I was accommodated quickly

Jeff R. 
Évaluation :
5

Amazing place staff is awesome

edgar U. 
Évaluation :
5

It all worked out great!

CHRISTOPHER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS D. 
Évaluation :
5

Very helpful and empathetic to my poor overall experience with UHAUL. Dropping off was the only pleasant part about renting from UHAUL.

LISA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

This location for great. Employee was friendly and office was clean.

Andrew Anthony B. 
Évaluation :
3

Mobile check-in/out process was a little overkill as compared to other U-Haul locations in the area. I had a family member rent a truck from one of the other local U-Haul stores 2 days prior and he was shocked at all the steps I had to go through to pick ours up. Woman on phone was rude/short to my wife when she called for reference verification. On the plus side, the truck was immaculate, easy to find and had a full tank of gas.

Jason M. 
Évaluation :
5

Nothing!!

Jack B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

I have used this location on several occasions. They are always friendly courteous and when I come to pick something up or deliver it they're right there on the spot. Could not ask for anything better!

Bruce G. 
Évaluation :
1

There were multiple issues picking up the truck. I was on the phone for 45 minutes with UHaul agents. Get to truck, back of truck unlocked and two blankets missing. The truck's check engine light was on, couldn't open the fuel cap to refill tank. It also was showing as broken on the screen. Was told we could have the extra night due to all the issues. Yet, it still tried to bill me.

Damien A. 
Évaluation :
5

Nothing. Location is closed on Sundays. Completed self-pick up within 3 minutes. Completed self-return within 2 minutes. Thank you so much Store Manager Adrian and U-Haul Area Field Manager for your years of great service! You two helped make the move wonderful!!! -Brandon F.

BRANDON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
5

Great service.. No issues

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori M. 
Évaluation :
5

Customer service was top notch from start to finish. Couldn't have been easier to rent the truck! Prices reasonable also.

Cindy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Autumn D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Very friendly.

William M. 
Évaluation :
4

This experience was extremely frustrating! I had a reservation for a truck that was 2 blocks from where I was moving. I was only moving appliances 2 miles. This is the 3 rd time that my reservation was not honored! Why do they accept reservations if they won't honor them? I ended up have to drive several miles to this location to get the truck. I had people available to help me for an hour to help with the heavier items. They were unable to wait for me to drive to Viera to get the truck. I couldn't move all this myself. I have to pay for another month on the storage unit and got charged an additional $40 for mileage. U haul needs to absorb these costs since it was their fault. I HAD A RESERVATION but they didn't honor it.

Christine R. 
Évaluation :
5

U-Haul could use a few more of those "$19,95" 10 Ft Trucks. Put ramps on the 10 Ft Trucks.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN L. 
Évaluation :
3

The Interior of the van (driver's side and load area) had dirty footprints.

Lee S. 
Évaluation :
5

24 hours drop off-Xmas day

RALPH B. 
Évaluation :
5

Nothing to improve! The self pickup on Christmas Day and self return the following day worked flawlessly!

Brandon F. 
Évaluation :
5

Perfect equipment and customer service!

Rickey B. 
Évaluation :
5

Everything is good

Francisco G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
4

The person working there was very friendly and professional. My problem was truck was roach infested and it was not clean. Clean the truck out. We wiped it out and hopefully the truck was better for the family that was renting it but it still needs to be fumigated for the roach problem.

Senetha J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

The drivers seat was torn at the seam pretty badly. Made it uncomfortable to sit and drive. Otherwise clean

DONNA V. 
Évaluation :
5

Maintain your excellent staff who were friendly, professional & helpful.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
4

There was a line to pick up our truck, but I guess we just got there at a busy time. If there was not a line then 5 star.

STEPHAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCIS M. 
Évaluation :
5

No comment

WILLIAM D. 
Évaluation :
5

It was a great experience. I had no issues to address

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
5

Very helpful and solving my issue highly recommended will use in future Thanks

LOUIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander S. 
Évaluation :
1

The property manager there, Brandon, was not very accommodating. I talk to him earlier in the day about renting the pick up truck he said it was reserved. Then at the end of the day I saw the pick up truck still sitting there nobody rented it. I did rented, but decided to cancel it 30 minutes later never drove it also the property. He will not refund the rental. I never use the truck. And get charge for it. Very unhappy with him he's not accommodating to longtime customers.

Greg B. 
Évaluation :
5

Great Staff

ERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
2

I was charged for 3 gallons of gas for going 10 miles on the rental. I did not dispute it because it was minimal on my bill but it was very unprofessional and sneaky that the guy charged me that.

NILDETTE A. 
Évaluation :
5

Equipment tt-20" moving van TT4624D AE18576-AZ was not working properly, either the deferential or drive shaft was howling and vibrating when on the highway. My wife is hearing impaired so the intensity of the noise terrorized her the whole trip. Hope that this unit can be serviced before giving it to the next customer.

ELLEREY J. 
Évaluation :
5

The process was pleasant,quick and no hassles.The clerk was extremely pleasant and had me out in virtually no time at all.

LAURENCE T. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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