Truck was old and hard to handle.
JUDY W.
Customer Reviews for Storage Max Tyler
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Have better customer service when somebody chooses to do business with you when picking up. The drop off was absolutely awesome.
Janiecia K.👍
Auther G.John was great, rental was great!
Patrick W.Ac in Van needs colder air
STEVE C.The experience in Tyler was excellent. The truck was ready in front and the employees were courteous. The pick up process was quick and easy.
Allison S.Nice! I suppose it would be nice if the customer didn't have to wait for the van to come around but could just walk out to it.
JAMES H.The van I rented had not had the back swept in a long time, there was all manner of debris in it. I can only guess this location does not require the renters to return the equipment clean.
ALFRED R.I couldn't fit the sign in the van. I returned within 45 min. The asshole there refused to accommodate me with a bigger uhaul truck, he even laughed at me. Wanted to charge for another one . Full price! Today I paid for absolutely NOTHING. HORRIBLE EXPERIENCE. WILL TELL EVERYONE ABOUT THIS. IM WELL KNOWN AND ITS NOT THE FIRST TIME IM A CUSTOMER.
MICAH R.The truck had things damaged and falling off of it. The abs light and check engine light was on the whole time. We did not feel safe driving this truck and I wouldn't recommend it for anyone. Given our circumstances we are in we had to use it and didn't have time or a chance to try to exchange. Not pleased with this uhaul experience.
WANDA KAY O.Attendant came out to greet me and check me in. He was friendly and helpful. Charges were as expected - no surprise, which was nice.
MARY P.Very positive experience. Josh was very helpful, cordial and professional and really made it easy.
TIMOTHY H.Very helpful and kind
ANNA G.Nada. We'll done.
Ivy K.Your website directed me initially to Rusty's Inspection for a van. Rusty had no van and he seemed more than a little irritated that I appeared for one though he had all the correct information on his computer. Rusty is typical of a particular breed of Texan who seem to think that the first rule of business is that the customer is always wrong; he is very poor advertisement for U-Haul. The folks at Storage Max could not have been more helpful.
PATRICK T.Can't suggest anything. All Good!
glenn M.It appeared that the transmission was going out. And I tried to order a larger vehicle online but the site said it wasn't available but then I go to the site to pick up the smaller vehicle there was a larger one.
KATHRYN K.U-haul overall does a fantastic job
Bennett C.Was right on track…quick and efficient service
BILLY H.I can't think of any improvements that need to be made.
Richard P.Do not change a thing, great customer service and most efficient.
LINDA B.I had issues with checking the vehicle in after hours with the app. It would not accept input.
CEDAR V.Awesome dude!
CHASITY R.N.D.
KARL M.I've used this location several times very reliable the staff is friendly and always helpful great safe place to rent U-Haul and storage units will be a committed customer till we leave Tyler which hopefully is never
JAY S.Clearer return instructions posted. We were worried that we did not return correctly.
Sara J.Easy drop off
TONY W.This location was amazing the man behind the counter was super helpful straight forward with prices very nice and precessional would recommend and definitely definitely use them again in the future
ARHTUR M.The place was spotless and neat the owner helped me with everything that I needed and assisted me with the issues that I had with the damaged vehicle this is a place that I would rent from again it is obvious that he cares for his equipment
Sharron A.You should fill-up the gas tank.
ROBERT CARL H.The rental agent made the rental process smooth & easy. The experience was great!
LINDA VERNELL H.I originally set up the rental via a rep through the Uhaul 1-800 number, however when I arrived at my pick up time, the location had already been closed for 15 mins. Thankfully the kind employee inside heard what happened and helped me anyway, but I would have been in a real bind if no one had been there. Perhaps better communication between the dealers and uhaul would be helpful.
CATHERINE P.Overcharged on rental and mileage. 24 hour rental . Charged over $200. Denied all
KEVIN C.This wasnt supposed to be my pick up location. I had 1 scheduled for a closer location to my house and ended up picking up further away. I did not get my veterans discount cause the guy working the desk said they were a third party and said I could go somewhere else that would give it to me. Overall it was a pretty crappy experience.
ELIZABETH B.Air conditioning in truck could not really be described as cold.
ROBERT R.The staff was professional and they were able to give me the vehicle I needed.
MARIA N.Have truck at the location promised. This location was not where promised but they were able to take care of me. The location promised, did not have a single truck.
BOYCE C..
Jamie B.When i went to pick up, everything was nice and perfect. When i went to return, the person helping was nasty, talked rude, charged for rental and equipment double, do i have time to sit and dispute? So i would just not do business there or whoever i know will recommend not to go over there
PRASHANT K.The U-haul was just the right size, clean and a smooth ride. I made reservations over the phone and the rep was very very helpful and guide me through the whole ordering process. He was very nice with great phone etiquette. Thank you all.
VONTRESS W.Incredibly nice and helpful
MARIANNE R.Great service!
MARK J.Check equipment. Right low beam headlight was not working.
DONALD A.The representative behind the desk was excellent!!!!
CHRISTOPHER S.Again, the cost was outrageous
Scott S.