Évaluations des clients Storage Max Tyler

Booked online. Booked an appliance dolly & a furniture dolly. Location had neither. By booking online I thought I was saving time. My husband was in the office for 30 minutes. Ended up with no dolly's & a truck with no gas. Not just low on fuel, NO GAS!! The gage said 9 miles until empty. I rented a truck in September from another location, online. There were zero issues. I had that truck picked up with all the equipment I needed in 10 minutes. Yall have a problem @ storage Max. Never again!!

John and Josh offered great customer service.

Very kind

The trailer had a broken part and instead of changing it out for another pice. Of equipment they still have it time

1st class operation.

Great location, with excellent service. Would highly recommend.

Document the milage correctly and mark it in front of customer at turn in and express mileage at truck turn in. I was charged for over sixty miles yet my route one trip full circle was tracked at 49. Unfortunately I did not take pictures to document the milage but I won't make that mistake again. I would not recommend this location.

The staff were very busy when we picked our truck up, but they were extremely patient with every customer. We decided, at the last minute, to rent a dolly, but they did not have enough of the ones we wanted. The one they had was fine, but they gave us extra felt covers to help. We were very pleased.

One employee tells you going to do something and never puts under contract. Then other says totally different. PLUS gave wrong address to return so charged extra mileage

Nothing,just keep John and Josh there to keep delivering that professional customer service!

The only issue was the inside of the windshield was filthy and had hand prints on the passengers side.

Don't tell the customer you ring them up as residential to save them money when they're a business account spent twice what I should have because I trusted a stupid guy at the counter

Josh was professional, helpful, kind, and knowledgeable. Thanks, Josh!!!

Not thing

Good people. Very helpful.....

Reservation was not in system. Delayed trip by over an HR. This is 2 times in a row this has happened. Josh was very helpful in trying to remedy the situation..

The truck was not swept and cleaned out. There were no travel blankets. And charged me for 104 miles when we drove less than 30. I was told to come back Monday to get the issue looked at.

These guys are great. The place is clean, the staff are professional and very helpful.

Very efficient service. I will use this location for my future needs.

The man was rude. Said he would check truck in and e-mail receipt when completed but he did not. Had to drive back next day to ensure it was checked in. It was not but the man did it right away and brought receipt to my car. He was apologetic about my experience. He was nicer than first man. I do think I should've gotten some sort of refund for returning truck a day early. I would've been charged for an extra day if late so why not reward customer a bit for returning a day early.

Nothing

N/a

More parking spaces.

Friendly

Equipment worked well but previous user apparently hauled wet concrete that coated the corners. This made some of the tie down points unusable as they were essentially concreted in place. Overall great experience though!

John was super helpful & friendly! Made my rough situation I was dealing with a lot better with his kind & courteous demeanor! Definitely will use this place again!!!! And recommend

Leave it as is at this location. Friendly people and easy check in

The man I spoke to was friendly and helpful. I appreciated that. The location was closed when I dropped key off, so I had to look for drop off location for key. Very professional.

I called for a rental literally at the last minute and I was treated so very professionally anyway! The gentleman that helped was about to tell me he didn't have any availability (which he didn't) when another customer pulled in the parking lot to return a truck. I was offered that truck right there on the spot and you can't believe how that professionalism impacted a family in dire need. They were homeless and were just able to get into a rent house but had zero furniture. Nothing to sleep on except the hard floor. This truck helped me help them. I took the truck to a furniture store to get mattresses, then to Palestine and picked a used bedroom suite, then went to Hallsville and picked up another used bedroom suit, and took all of it to their rent house in Longview, got them set up and they were able to sleep in real beds for the first time since Covid-19 hit and they were tossed out of their living situation right after being laid off. Thank you for giving my sister and her family a comfortable night's rest for the first time in 4 long months! They are so so grateful, and it all hinged on your guy's professionalism! Thank you!

Nothing! The service was wonderful

Ready and waiting for me on time. Very accommodating staff helped me change my reservation to meet my needs.

Take the sign out of the truck that advertises

I was completely satisfied

Maintain the trucks and clean them, the truck I was rented was dirty and falling apart and the back of the truck Loading bay smelled like spilled gas and oil, not to mention it was dirty, the driver side mirror kept moving down so you only saw the concrete on the road (so while your driving the truck you have to hold the mirror so that you could see the other traffic to switch lanes/ talk about a safety hazard) the truck was soo rusted that it didn't function properly on the most important parts of the truck for a moving customer, the sliding door and latch and the ramp were a complete joke you couldn't hardly close them or use in the way it was made because of the rust, the cab of the truck was a hot mess the cup holder area was falling off and the floor by the pedals burned your feet because there was a hole so all the heat from the engine was put right on your feet the battery light kept coming on for whatever reason, the seats were torn the pleather was coming off, drinks from the last person to rent we're still spilled on the floor and stuck to the bottom of your shoes, and they thought this truck was perfectly fine to rent to me, very poor customer service and product quality and they charge you to the hilt for equipment that should be retired, And when you tell the clerk at this location about the quality of the truck when you return it they do nothing about it and still charge you full price without an apology or some kind of discount on the price, which I think should be a priority because these things are safety hazards!! Especially since I thought uhaul was great up until this point and why would they give me a truck that was in that poor of condition, i understand used condition but this went well beyond that and I feel as though I have wasted money because my belongings now smell like gas and oil and where is my compensation for that?

I noticed a very low tire when I got the trailer home. I had to turn around and take the trailer back to the dealer. Air was added to the tire but I found a large flat shinny nail in the tire at my first stop for gas.

Nothing that I could see.

Jacob was great

Everything was great at the location. They even offered me cold water that I gladly enjoyed since it was very hot

Josh Was extremely helpful!

Service was great and quickly done. Personally and attitude was also great and friendly. I recommend this Uhaul location for everyone!

Parking was tight

Great service thank you.

Friendly helpful staff.

Great customer service from staff

Not one thing everything was perfect & Josh the customer service Representative was extremely helpful as well. TY

I originally placed a reservation at AAA Shiloh in Tyler but was moved to another pickup location at Rusty's Inspection Express. According to my reservation I was to receive a confirmation call from U-Haul by 6 pm June 22. Just before 7 pm I did not get a call so I phoned the 800 number. I was told that the pick up location was changed because the Shiloh location did not have the truck I needed. The lady on the phone was helpful and answered other questions I had. Today as I was on my from College Station (150 miles away) I made 7 attempts to contact Rusty's phone but never received an answer. I wanted to confirm my reservation before I arrived at my given time of 11:30 am. When I arrived at Rusty's I was told my truck wasn't available because the person who rented it had not returned it, The man made a call to another location about three miles away and transferred my reservation there. Now, if Rusty would have answered his phone I could have saved some time. I was referred to Storage Max and was able to get my truck. The young man there was extremely helpful and polite. I didn't get his name but he deserves a pat on the back. This facility is clean and has plenty of vehicles available. This is the place to rent U-Hauls in Tyler. Even with the snags my experience was a good one. Rusty you need to answer your phone brother.

Nothing, everything was great!!

E checked in a dropped keys. Easy and quick!

Thank you for making this such a wonderful experience! Moving is stressful but this part wasn't at all. Thank you for making my day easier. The cargo van I drove was exceptionally clean and everything went smoothly. Keep it up!