The app used to return the truck is a big pain and very buggy.
Blake H
Customer Reviews for Storage on Geneva
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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There was an issue with the app so we could not get the truck at our scheduled time and I had to speak to 5 different people on the phone to find out that the truck wasn't ready for mobile pickup so I would have to wait 45 minutes until the location opened. Once the location opened the person who helped me grabbed the keys from the lockbox so it was ready for mobile pickup I assume there was just a disconnect because of the app issues. Not having the truck at 8 AM when we went to pick it up pushed back the whole schedule for the day. The location itself was not an issue it was the app.
Paris BTerrible, I never received my prepaid blankets or dolly. Did finally get a refund after calling multiple times. This location claims I returned the U-Haul at just between 1/4 abd 1/2 tank which is true, but they claim I used half a tank, I drove 30 miles total and was charged an extra 40 dollars for gas. I returned the truck with more gas than when I received it. I have time stamped pics to prove it.
Ashley MI picked up the truck before opening so I had to use the app to get the key. It was dark. The app asked if it was clean. I said yes. But when it was light out I saw it was not clean. And when I got in the cab the floor was pretty dirty. The truck was also very old with almost 200k miles on it. The whole thing constantly shook and creaked and for about a minute I lost power steering. Honestly not a good experience over all. You should probably sell that truck and get it out of your fleet.
DEVIN TExcelet
Yulimar RThe truck is old and very shaky on the Freeway. I thought the front dash was going to fall apart while driving 55. Also the brakes are horrible and squeal every time I applied the brakes. The truck was clean but the steering wheel is about 40 percent gone.
JONATHAN CSuper friendly and helpful office manager. And very efficient! So easy to rent from here!
Joaquin LThe 26' truck was not dock friendly so we returned it within 45 min of renting and U-Haul still charged us $69 for services. I dont think this is right. We should have been charged zero dollars since Uhaul did not provide a service in need
rich jClosed pretty early on Saturday and the parking lot wasn’t big enough to park the large uhaul trucks without blocking something.
Rich LThe check in online was a JOKE! So many steps which I am not used to the steps as I do this once every other year, which is ok if I can check in and go. But I can't. Doing something for the first time, or once every few years, takes you a lot longer than having someone who does it multiple times a day help you do it. But that's fine if you can skip the desk and go. But the last step, "go inside and get the key". I still had to go inside and get the key. Still had to talk with the person who could have done the process in 1/3 of the time. The process SUCKS! All it does is save the company time. It saddles the customer with the paperwork. Burdens the customer with more time on the site figuring crap out with what pay off? Skip the line? Nope. Still waited. Grab and go? Nope. Still waited in line. I don't get it. The employees were fantastic. The online process, awful
Nathan OReally really small lot to park the trucks.
Mitchell BGreat service!
JANELLE VThe fact that when i was givin the option to make a reservation it was never stated how many miles i was allowed to go with the uhaul and thus having to pay $500 (including $80 for refuling) for two days when i was just traveling in state.
TIMOTHY CPaid for a dolly but it was not in the truck and we had a lot of difficulty using the 24/7 pickup service
MacKensie CYour customer service was PERFECT! I use U-Haul vs buying and storing a trailer. Your customer service did NOT disappoint! You are now my new favorite U-Haul location.
Jeffery BHonestly can't think of a single thing. This was my smoothest rental experience ever!
Jonathan LThe office was clean but the truck was dirty. Also, I wanted to use the windshield washer fluid to clean the windshield but there wasn't any.
Lisa SI ordered a Utility Dolly and it wasn't even in the truck but I still got charged for it. The check engine light on the truck turned on within 5 minutes of me driving it. I was charged for a whole extra day because I dropped the truck off 20 minutes late because I got stuck in traffic due to a wreck on the freeway.
Nicholas SThe final qualifying of having a second person verify for me I feel was a bit excessive.
Bob GVery nice people and equipment was great.
Michael SDidn't see anyone but everything went smoothly.
Paul CMy experience at this U-Haul location was excellent!
Jennifer CFantastic staff. Available, helpful, and friendly. We will always make this our number one place to rent from!!!!
carol bYes , ALL GOOD BUT NO TIEDOWNS OR ROPES.
keith aPick up and drop off were easy and quick. The vehicle functioned well and was clean. Do have someone available for them to call as a secondary contact if you pick up via mobile.
Kathleen MQuick and easy.
Riena HThe location that I originally scheduled in Highland, Utah gave my reserved truck to somebody else. I was informed by U-Haul on my way to the location. They promptly made other arrangements. Give the Highland location zero stars for disrespect of my reservation!!!
Corey MInitially charged me $112,94 which included 50 miles. The paperwork they gave me was inaccurate by two miles. I drove 52 miles and then received a separate charge for $118,47 after returning the truck. Which is a difference of $5.53. Why was I charged $5,53 for two miles? And why was I double billed? I would think if the final amount is different than the estimated cost then you would either refund a little or charge a little. Not make an entire separate charge. I will would not recommend this UHaul to anyone. I will actively tell my friend and family not to use it. Will be making a review on Google as well.
Stephen DI ordered a furniture dolly and some furniture pads for our move, but when I showed up to pick up the truck they forgot to add the equipment. I had to call customer service and travel 30 minutes out of my way to pick it up from another location. This is the second time a U-Haul affiliate forgot to get me the equipment I ordered and it's frustrating to try and plan around when I don't know if I'll need to add 30 minutes to my plans to accommodate this negligence.
Alex SThe man who helped me was great! I was there before they opened and he let me in and got me on my way when he didn't have to.
Clayton MI was charged an extra $95 with no explanation and no reciept. This place is a scam.
JONATHAN CI was completely satisfied with my experience. Nothing needs to change from my experience.
Natalie BThese guys were really good to work with me in getting some moving blankets at the last minute. I appreciated their attention to my specific issues. They were awesome!
Heidi GEasy peezee.
Michael PI reserved and had confirmed a rental for Truck Share to allow an early pick-up. The location failed to set that up the night before. After spending 1:45 trying to get assistance from U-Haul support, I was obliged to wait for the location to open. I lost two hours of work time, had to pay the laborers two hours of wages for doing nothing. That set the entire move behind with cascading effects throughout the day. This is a total failure on U-haul. local and corporate.
DERK PThere was no place to park that large a truck on the lot after hours.
Eric TAmanda at Storage in Geneva was awesome!
Alissa DTell people the key boxes are at the front office not in the truck like the pictures show.
Darbie VJust ensure the trucks are a little cleaner, though it wasn't too bad. Also, ensure more recent pictures are taken off the truck (for the mobile checkout). The pics I had to verify seemed a bit older when the truck was newer.
Christen JWay to expensive. I was charged also for a dolly which I did not use. There were a ton of blankets in the back too that were already opened. I payed way to much.
Garrett KI was double charged for the truck and it screwed me over hard. If you rent from Uhaul, plan on paying when you pick it up and again after you drop it off
Logan CGreat experience overall! The guy that helped me was very nice and helpful. Would definitely go back and would recommend!
Kennedy MEverything went great. Like the fact that you put the blankets and dolly in the truck, I did not think I needed one but ended up using it alot along with the blankets. Thanks
CRAIG TI would never recommend that location. We had to change our reservatuon due to issues out of our control. Jeremy, whi was running that location was rude to my wife. He complained at her was snide disrespectful and very unprofessional. The only reason we took the truck was because we had to move and had no other choice.
Barry M.
Chris MThe clerk was so friendly and helpful. And the location was very nice and clean
Brian NWow, Uhaul has stepped up there game! The ease with their digital signup and check-in experience was seemless. Simply AWESOME!
RYAN SInclude free gas would be awesome.
Jose VMake sure the cabin is cleaned; it was dirty, dusty, & food crumbs all over the floor.
Singkeo SThe staff at the Lindon location was very easy to work with and helped me get on my way quickly.
robert pCheck Engine light was on at the time of rental and gas tank was not full at time of rental.
Barsh SWas charged for over 100 miles when I only drove 40
Eric PNo improvements
bob sThere was no where to park and it was difficult calling to ask where we should park it before we left. We did finally reach someone and figured it out.
Rebecca BThe app is awful. It couldn't recognize my location, and even if it could've it would have required way more identification than in person. I will never try to use the app again.
Frederick SThe people were great very helpful and friendly great experience in a hard time
Ray AThis location was great! Very friendly and so very helpful with any questions.
Karen Ana
Dan M