Customer service was very good and friendly staff. I'll use them again for sure!!!Tui F.
Storage on Geneva
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They had what I needed when u needed it. No waiting.Greg P.
Very helpful check in/out process, easy to work with! No surprises.Darin L.
Tell them they need to download the app. As I was going through things on the phone there was a picture of the back of the truck with a lock attached. But on the truck there was not a lock like the picture said. Then it said that the key would be inside the back of the truck. I lifted the door a little, but I could not see a key. I finally found the box with the key next to the office building front door. I was there for a good 45 minutes or more, just trying to pick up the moving van. While people were waiting at my place ready to help move. Saturday, the day before, I was going through the process so that I knew what I to do the next day because I knew nobody would be there at the office to help. The lady on the phone said that when I was at the location everything would pull up on my phone and guide me through. It would have been nice for her to tell me that I would need to download the app. Also, I had ordered a dolly and 6 blankets. They were not in the truck, so I need to be credited for those. The experience was NOT good.Annette C.
I'm really disappointed that no health and safety precautions were being followed. No masks were being worn, and the truck was visibly dirty (even mud and footprints on the seat) so definitely no cleaning or sanitizing. These might not seem important to you, but I've worked with covid a lot and it's so disappointing when people don't care. Utah's covid numbers are high, and our hospitals our overflowing (yes, really). Please do your part to help. The mobile pickup was super slow and confusing but I felt uncomfortable going inside for help with no one wearing masks. Also the truck driver door didn't close all the way. Just not in good condition. I'm glad I didn't need to go far.Amy N.
Le client n'a pas laissé de commentaire.Deborah S.
Nothing i had a great experience and will definitely go backStepanie H.
Le client n'a pas laissé de commentaire.Abel R.
Thanks to the lady who checked me out. she was efficient and kind.jeff T.
The truck would often get stuck in reverse and it made me nervous thinking I might get stuck somewhere with a truck I couldn't drive.Gregory W.
Le client n'a pas laissé de commentaire.Sandra D.
The truck was terrible. It had no shocks and was very slow to accelerate and struggled to maintain 40 mohMichael V.
On the trip we discovered it leaked what looked and smelled like brake fluid. it was a about a 3 circle in size. check brake fluid a it was about full so we went on. Sometime the did not answer the phonewilliam G.
Le client n'a pas laissé de commentaire.Wanda B.
Le client n'a pas laissé de commentaire.Marcus L.
Le client n'a pas laissé de commentaire.Maren C.
Absolutely Love Storage on Geneva. A great place and very friendly.Shaun P.
Wash windshieldTodd D.
Overall, we had to drive a long distance to pick up the truck for our home in rural Utah and drive a long distance with our moving needs. I wish Uhaul had a location in the little town we were moving from, but overall Uhaul had wonderful customer service with helping with the extra miles, later return, and change of pick up location. The trip ended up working out very well and could have been a lot more chaotic without the great customer service. ThanksDale C.
There was quite a bit of miscommunication between Uhaul, the Location, and us. We made a reservation through the Uhaul website for 8:30 AM, no one was at the location until a little after 9:30. I was told by the location manager that we would be able to change the drop-off location of our truck (we had to move further than anticipated originally). We then tried to do that when we finally were able to talk to someone at the location, but found that the only truck in the size we requested was a "rotational truck" and HAD to be returned to that location. Other than that, it was a pleasant experience. The person we worked with was very nice and tried to make up for our trouble. The truck was clean, fueled, and well maintained.Shannon N.
Le client n'a pas laissé de commentaire.Kevin H.
The woman at the sales counter was more than helpful but very kind and helped me load the dolly as I am handicapped. GREAT SERVICE!DAVID P.
Great experienceIna N.
Nothing comes to mind.Glen Q.
Le client n'a pas laissé de commentaire.Maryanna S.
Le client n'a pas laissé de commentaire.glenn G.
These folks were super helpful. It was not helpful, however, to arrive at another location at 8:00 per the reservation which explicitly stated that we would have 24/7 access to the truck, and then arrive only for the reservation to have changed to in-person that couldn't take place until 9:00 o'clock because the hosting company didn't open until then. So we had to scramble to this location and were 45 minutes behind on our moving schedule. Also, was billed for more miles over than were actually used. I took a picture of the odometer on the van before driving, which read 1758.3.Ethan E.
Le client n'a pas laissé de commentaire.Don O.
I hated the THREE hour wait for the truck.Bill P.
Amanda was great to work with! She made sure I had the rental for the full time period, and was not charged any additional- plus she was very upbeat positive and friendly. If unnessary to have an account or uhaul app, it would be helpful to NOT have the notice indicating otherwise on the drop box- That was a little frustrating as it lead me to believe it was required in order turn in the truck when no one was available to receive it...Steve J.
Le client n'a pas laissé de commentaire.Rich G.
They didn't know I was dropping this vehicle off to them, but took care of us without any hesitation.Gary T.
I always use uhaul and I gotta say, this location was gave me the best experience. It was the first time I've used the Lindon/Geneva location and I'd go here from now on. Amanda assisted me and I had issues with my account, where I had to call the main customer service line, which was also a relief! I was in a hurry and Susan, over the phone, was patient and very understanding. I'm so happy I went to this location because both Susan and Amanda were very patient and clear with instructions. I felt important. I'll definitely return! Thanks LadiesADRIANNE G.
Truck was a little dirty. Location was excellent and pickup was easy.Sherri D.
Amanda helped me and she was awesome! I definitely recommend this drop-off spot for any U-hauls.Holly H.
Le client n'a pas laissé de commentaire.Brady A.
expensive! dirty behind seats in cab. rest of truck good.steven J.
Everything went smooth, vehicle was in perfectly find condition especially for what we needed it for.Martin S.
When returning Uhaul after hours, make it easier to sign in to uhaul.com. I was not able to do this and was charged extra.lilas P.
Le client n'a pas laissé de commentaire.Melanie L.
There were only 5 blankets on truck when picked up. We ordered 20. We are waiting for credit for blankets we did not receive.James B.
Le client n'a pas laissé de commentaire.Josue D.
It was easy to drop off the trailer. My sister was so happy to get new furniture for Christmas.Kelly C.
The truck was rented right at closing. I was told to return the truck with a full tank. When I got half way to the house I noticed the tank was half full. I took a picture and returned the truck with a half tank. This location needs to pay attention to the gas in the trucks they rent.Suvi S.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Ron A.
Le client n'a pas laissé de commentaire.Brandon B.
Le client n'a pas laissé de commentaire.Kellie G.
Le client n'a pas laissé de commentaire.Nancy M.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.Heather B.
Le client n'a pas laissé de commentaire.Raul G.
We requested to have a dolly to help us move, we were told that it would be provided & there was nothing there.John I.
Le client n'a pas laissé de commentaire.Brad H.
Make sure the customer has all the information and details when scheduling a pickup. I had never rented before, and I was unaware that the only truck available was not available for a one-way trip. Maybe send the confirmation email in a text and an email. That way, it gets to the customer one way or another.Nate H.
Le client n'a pas laissé de commentaire.David J.
The truck had a lot of vibration, front driver felt out of balance.John P.
I am so impressed with Kirk. He was excellent. He went above and beyond to help me. I will absolutely recommend him and uhaul to my friends and family. It was such a wonderful experience!!!Jamie Z.
Le client n'a pas laissé de commentaire.Jay R.
Le client n'a pas laissé de commentaire.rudy D.
Le client n'a pas laissé de commentaire.Morgan D.
Le client n'a pas laissé de commentaire.Abraham H.
Fast easy simple service. This location was awesome! The agent was very nice and so helpful. Best experience hands down I have ever gotten from Uhaul! You all rock! Thanks for your top notch service.Mary B.
Easy pick and able to return at night with the key drop box. Very easy.Rafael C.
The service was great! I had no issues and I would use again if needed.Johnathan A.
Le client n'a pas laissé de commentaire.SCOTT J.
Took me 30 minutes to get my truck with the truck share program. Got there at 8:30 (store opens at 9) waited 30 minutes before I got into the truck and was able to leave. Very frustratingTodd B.
Remember to put the pads in the trailer so we don't have to come back and get them. Costed us extra miles.John A.