Customer Reviews for Storage Plus West

Office manager made the rental of the truck very easy. Will recommend this location to anyone needing a truck rental or storage unit.

Perfect and courteous

Your trucks should be driven before renting to know if there are any issues. We had the worst experience ever with your truck. Have been told you will not cover damages to our property that were caused by the condition of the truck. I will be contacting the better business bureau.

We had scheduled a pickup for a 20 ft.and had to settle with a 26 ft. But everything was ok, the lady's at both locations we're great to deal with, we appreciate it.

Everyone was friendly and awesome service.

Been renting from Storage Plus for years and when I need another unit , I will most definitely use them again!! Thanks for the Awesome Service!

This was a great experience. The staff was extremely helpful and courteous. Would definitely use them again if needed.

Lara did a great job at the office. Fifth time I have used the storage lot for various reasons.

The staff was always super helpful!!!!

Great storage place!

N/A

It was a pleasure renting clerk was very professional and helpful

A little expensive but very good service and a very clean facility.

well lit & secured area ... friendly office staff ... reasonable rates

Thanks to Laura Downs Excellent professional service. God Bless 🇺🇸🇺🇸🇺🇸

Great storage place!

Staff is very professional and friendly. I highly recommend this storage facility and I wouldn’t go any where else in Decatur.

NA

stay the same

Excellent all around!! Highly recommend this location!

Everything went very well

Do your job!!!!!

Excellent service, in and out and on the road! Thanks!

the lady was extremely nice and understanding.. lots of help and i will use again and also refer her to others many thanks for the great service

Very helpful! They make you feel like family! Professional service,with a smile!

The service I received at this Uhaul location was very fast, friendly, and helpful. I would definitely use this location again. Thanks

Only downfall was we were not told that if we returned the equipment to a different location (one closer to my home) that the fee was $12.00 rather than $10.00 as I expected. Not a really big deal but I like to know the fees before I rent. Also, the service was a bit slow (computer errors?), It took nearly 20 minutes for one rental. Other than that, the customer rep was helpful and pleasant.

Staff was poorly trained to handle the rental. The location for pickup was changed from U-Haul Moving and Storage 1802 6th Ave. Decatur AL. My box order was not transfered and Storage Plus West would not honor the order. They wanted me to travel across town and pick up the boxes. We askes for and talked to a "reagonal sales manager" who was not helpful. She could only offer a refund and I would have to purchase boxes at Storage Plus at a much higher price. Eventually, I did need new boxes and traveled U-Haul Moving and found them to be very helpful. Based on my experience, I would never recommend dealing with a location that WAS NOT company owned U-haul store. I was very dissatisfied with the sale person and the reagional manager at Storage Plus.

Did not have the equipment ordered. Could not find the contract Trailer hitch was broken electrical wiring broken Staff very uninterested and not helpful

this was the second location i was sent to after the first location literally could not use his computer. there really needs to be a better screening process for your service providers, I drove an hour to a place then had to stand there for an hour just to be given wrong directions to the place I finally ended up getting the trailer from. and they had the trailer in the parking lot of the first place but said they couldn't do it over the phone, and then at the second place they did the whole thing over the phone! it was a huge waste of my time and ended up putting me on the road 4 HOURS LATER THAN SCHEDULE!

First Class !!

Was very aggravated with the fact that I had to pay for 5 days and didn't have the trailor 24 hrs. Big rip off on Uhauls part