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SARAH B
Customer Reviews for Storage Plus West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Places always very clean and the staff is very friendly. If I ever have storage needs in the future, I will definitely return.
Jessica S | Expérience généraleI was treated fairly at all times and the facility was good to notify everyone when they had a gate issue. They gave us a work around while they were getting repairs completed.
James M | Expérience généraleThe ladies in the office are the best!!!!
JONATHAN C | Expérience généraleThe girls are really nice and helpful you in anyway. My 3rd to use the. Storage company
Charles C | Expérience généraleI will use your facility again in the future. Merci
James R | Expérience généraleThe lockbox didn’t work and the code was given to me was wrong
Jeremy hOur business has used this facility for approximately ten years and have had no issues and highly recommend this facility for business and personal storage use. Laura and all the staff are very friendly and helpful, and the facility is always clean, well lit, and very secure. Thank you to all the staff at Storage Plus West!
DHS T | Expérience généraleEverything was great!!!
KENNETH SGreat place great lady to run the office Thanks
STEVE W | Expérience généraleUsing the climate controlled storage was a blessing when I sold my last home. I never had a problem the whole time I used this facility.
Antoine H | Expérience généraleExcellent service à la clientèle
Daniel S | Expérience généraleExcelente lugar limpio profesional y espacioso Las personas del las oficinas te atienden con buenas actitudes
Edeivy T | Expérience généraleFacilities are great, safe and well maintained. Staff are excellent, always there to help.
James F | Expérience généraleOutstanding. The only reason I gave it 5 stars is because I can't give it 14.
Michael R | Expérience généraleExcellent storage facility with even better office staff. We needed a unit for our recent move and the whole experience was a great one. I highly recommend them if you're looking for a clean, dry, safe place for your belongings.
Mark B | Expérience généraleRight headlight out only problem
DONNA AThanks for the help
JOHN FTurn in was smooth and quick.
Gonzalo RLady at the desk was very friendly and helpful
Jonthan EI had no problems.
Nick GExcellent and the nice woman at the front desk who helped me was very professional and courteous. Thank you!!!
JOSEPH WMerci.
Thomas J | Expérience généraleThe people was the best. Thanks
Melvin H | Expérience généraleNeed to do a better job with pest control. Lots of mice droppings visible in the unit once cleaned out.
STACY D | Expérience généraleEasy and nice
DEANDRA FA well secured and attractive facility. Staff was very friendly and accomodating. My experience was very good.
James L | Expérience généraleGreat place!
DONNA B | Expérience généraleThe wife and I moved from Indiana to Decatur Al. So, my rentals were all done over the phone. the office staff was a tremendous help in making this move very smoothly.
Brian L | Expérience généraleI would highly recommend the storage facility. I think it's the best one in Decatur. I felt my belongings were always safe and secure there.
Deborah R | Expérience généraleGreat....Super...Love it and the person who received me
LARRY FEverything was perfect!!
Richard S | Expérience généraleFacility is a little more expensive than others in the area but it is a top notch facility. 24 hour gated access, very well lit and security cameras everywhere. I would not hesitate to use them again.
Joseph T | Expérience généraleI never had any problems. I never had anything, moved, stolen, or missing in the eight years I had my trailer there. I have been well pleased.
James D | Expérience généraleExcellent service à la clientèle. Very friendly and very helpful.
Matthew KBest customer service around Thank you
JAN K | Expérience généraleEverything was always perfect. The staff were always very friendly and understanding of any questions I might have had and were great about contacting me with any issues with the unit or lock in a timely and friendly/professional manner. Cannot say enough good things about this place. 100 % recommend them over any other storage company.
Morgan W | Expérience généraleI was told for 4 day buy over 7 different people that I could NOT let me drop off at that location and was first expected to drop off over 10 miles away in a town over, when this place is located less than 1/4 mile from where I moved. I tried for four days to get this drop off location. None of the first 6 people offered to help and they even changed the drop off to a store 2 towns over. I will never use uhaul again for anything!
Brannon LVery helpful and friendly. Highly recommend ❤️
Tamela E | Expérience généraleEasy as can be, everything you would expect from a storage facility. Nice clean units
Phillip C | Expérience généraleRented 2 covered spaces to store a 5th wheel RV. Turned out we didn't have to move our RV from campsite. Notified staff 3 days after signing rental agreement but still had to pay for full month.....only complaint i have
Christopher K | Expérience généraleI think what you have done and is doing is superb!
Mark BVery nice and helpful staff. I was pleased with everything.
Kathy W | Expérience généraleGreat place, ran by good people. Would loved to have stayed at this facility but became to expensive compared to other locations in the area. Could no justify the price difference.
Mark S | Expérience généraleGreat experience
Darren Y | Expérience généraleVery nice facility. Easily accessible and staff was very helpful. I would certainly recommend it to anyone needing space.
John D | Expérience généraleFelt secure and office staff was always so helpful.
MARTHA F | Expérience généraleThe staff was very helpful and gave good information. I was very pleased with this facility
Ronald T | Expérience généraleYou can improve on your locations and your call center. I was suppose to have a truck at showtime car wash in priceville. When i get there I can't get in the truck, they had half the blankets in the truck and a regular hand truck instead of the appliance hand truck i had ordered. I tried calling them and texted them and got no response, then I called your 1800 number and was on hold for 1 hour and 45 minutes. I sat there for 2 hours trying to get the truck, while I was on hold we finally left and drove to the location on Modaus rd and she had me in a truck by the time your call center even answered the phone. If it wasn't for her I would NEVER use your company again Laur saved you a customer.
Edwina AGreat experience!
Raymond MGreat and safe place to keep all your things!
ALEXANDER L | Expérience généraleI really liked the convince, kindness of staff and knowing the storage was secure. Thank you all for the good experience with the facility. In the event we need storage space again we will use this facility.
Deborah B | Expérience généraleLara is the best! Thank you!
HELEN D | Expérience généraleI’m very pleased with my experience.
DYLAN R | Expérience généraleThe staff was excellent.
PHYLLIS S | Expérience généraleLaura is amazing I have ised storage plus for about 17 years total at different facilities and still have 2 units with them now. The staff at each place they have are great and I have gotten to know them and consider them my go to for all my storage needs
SANDRA M | Expérience généraleWe used Storage Plus West twice to store furniture between moves for our mother. It was a life saver for us. The facility was clean and convenient, The staff was very helpful and friendly. They made a difficult time less so, and I would highly recommend them.
Kathleen T | Expérience généraleGreat facility. Very friendly and professional staff. I recommend this facility.
DEBORA M | Expérience généraleGreat people to do business with
JESSE B | Expérience généralethey could have called me first to let me know the drop off location moved so I did not have to go out of my way to the changed address
DONIELLE SLaura was really nice and helped us a lot of times. Excellent service.
PHILLIP S | Expérience généraleThe lady there was very helpful.
DANIEL L | Expérience généraleWe have used this storage unit many times and the staff was always helpful and friendly and easy to work with.
LISA C | Expérience générale24/7 being open for business
DAVID AExcellent staff and facility! Would highly recommend!
Deanna K | Expérience généraleOnly reason I move because to many people rent there space for $30. Yaw are to high especially since your out of town.
RANDY C | Expérience généraleI would definitely use storage plus west again and again. My experience with them was top notch. I would definitely recommend them and Lara was super helpful and kind!!!!
HOLLIE M | Expérience généraleWhile this probably can’t be fixed, cellular data is limited at this location and I struggled to get through the pick-up process (I was booted and had to restart the process 3 times).
Nathan Cvery nice and prompt to close order and send receipt via email within 30 min
Yolanda SI would definitely recommend this storage facility to others. It is clean, secure, well monitored and Lara was very friendly and helpful.
LEANNE K | Expérience généraleNot a thing could be better. The ladies were very helpful and nice as could be. If I ever need another trailer or u-haul service I intend to rent there. Thank you ladies!!
RICHARD HRV is out on the road for a bit and getting some much needed care. Will definitely store here again.
KATI C | Expérience généraleThe lady was very sweet friendly and helpful
KAREN L | Expérience généraleStaff super polite
Neal B | Expérience généraleStorage Plus West has been the best experience I have had with any storage operation I have used in the past . The grounds were kept clean and well secured.
LAYTON W | Expérience généraleIt was simple and fast to rent the truck.
clifford cOffice manager made the rental of the truck very easy. Will recommend this location to anyone needing a truck rental or storage unit.
DON MPerfect and courteous
Brad AYour trucks should be driven before renting to know if there are any issues. We had the worst experience ever with your truck. Have been told you will not cover damages to our property that were caused by the condition of the truck. I will be contacting the better business bureau.
TERRI CWe had scheduled a pickup for a 20 ft.and had to settle with a 26 ft. But everything was ok, the lady's at both locations we're great to deal with, we appreciate it.
LORETTA MEveryone was friendly and awesome service.
Lisa BBeen renting from Storage Plus for years and when I need another unit , I will most definitely use them again!! Thanks for the Awesome Service!
SHEILA G | Expérience généraleThis was a great experience. The staff was extremely helpful and courteous. Would definitely use them again if needed.
JENNIFER W | Expérience généraleLara did a great job at the office. Fifth time I have used the storage lot for various reasons.
DON M | Expérience généraleThe staff was always super helpful!!!!
JASON C | Expérience généraleGreat storage place!
Mallory C | Expérience généraleS.O.
CHRISTINA S | Expérience généraleIt was a pleasure renting clerk was very professional and helpful
ZENA A | Expérience généraleA little expensive but very good service and a very clean facility.
BENJAMIN B | Expérience généralewell lit & secured area ... friendly office staff ... reasonable rates
CHARLES H | Expérience généraleThanks to Laura Downs Excellent professional service. God Bless
GIDEONS I | Expérience généraleGreat storage place!
SCOTT W | Expérience généraleStaff is very professional and friendly. I highly recommend this storage facility and I wouldn't go any where else in Decatur.
BUTCH S | Expérience généraleN.D.
Steve Hstay the same
chelsea eExcellent all around!! Highly recommend this location!
paula wEverything went very well
James DDo your job!!!!!
Waymon HExcellent service, in and out and on the road! Merci!
Jason Wthe lady was extremely nice and understanding.. lots of help and i will use again and also refer her to others many thanks for the great service
JOYCE JVery helpful! They make you feel like family! Professional service,with a smile!
GLENN JThe service I received at this Uhaul location was very fast, friendly, and helpful. I would definitely use this location again. Thanks
dustin cOnly downfall was we were not told that if we returned the equipment to a different location (one closer to my home) that the fee was $12 rather than $10 as I expected. Not a really big deal but I like to know the fees before I rent. Also, the service was a bit slow (computer errors?), It took nearly 20 minutes for one rental. Other than that, the customer rep was helpful and pleasant.
Debra HStaff was poorly trained to handle the rental. The location for pickup was changed from U-Haul Moving and Storage 1802 6th Ave. Decatur AL. My box order was not transfered and Storage Plus West would not honor the order. They wanted me to travel across town and pick up the boxes. We askes for and talked to a "reagonal sales manager" who was not helpful. She could only offer a refund and I would have to purchase boxes at Storage Plus at a much higher price. Eventually, I did need new boxes and traveled U-Haul Moving and found them to be very helpful. Based on my experience, I would never recommend dealing with a location that WAS NOT company owned U-haul store. I was very dissatisfied with the sale person and the reagional manager at Storage Plus.
DAVID JDid not have the equipment ordered. Could not find the contract Trailer hitch was broken electrical wiring broken Staff very uninterested and not helpful
ENTHOPY Ethis was the second location i was sent to after the first location literally could not use his computer. there really needs to be a better screening process for your service providers, I drove an hour to a place then had to stand there for an hour just to be given wrong directions to the place I finally ended up getting the trailer from. and they had the trailer in the parking lot of the first place but said they couldn't do it over the phone, and then at the second place they did the whole thing over the phone! it was a huge waste of my time and ended up putting me on the road 4 HOURS LATER THAN SCHEDULE!
SEAN SFirst Class !!
STANLEY PWas very aggravated with the fact that I had to pay for 5 days and didn't have the trailor 24 hrs. Big rip off on Uhauls part
BRIAN M