I would definitely recommend this storage facility to others. It is clean, secure, well monitored and Lara was very friendly and helpful.
LEANNE K. | Expérience générale
Customer Reviews for Storage Plus West
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not a thing could be better. The ladies were very helpful and nice as could be. If I ever need another trailer or u-haul service I intend to rent there. Thank you ladies!!
RICHARD H.RV is out on the road for a bit and getting some much needed care. Will definitely store here again.
KATI C. | Expérience généraleThe lady was very sweet friendly and helpful
KAREN L. | Expérience généraleStaff super polite
Neal B. | Expérience généraleStorage Plus West has been the best experience I have had with any storage operation I have used in the past . The grounds were kept clean and well secured.
LAYTON W. | Expérience généraleIt was simple and fast to rent the truck.
clifford C.Office manager made the rental of the truck very easy. Will recommend this location to anyone needing a truck rental or storage unit.
DON M.Perfect and courteous
Brad A.Your trucks should be driven before renting to know if there are any issues. We had the worst experience ever with your truck. Have been told you will not cover damages to our property that were caused by the condition of the truck. I will be contacting the better business bureau.
TERRI C.We had scheduled a pickup for a 20 ft.and had to settle with a 26 ft. But everything was ok, the lady's at both locations we're great to deal with, we appreciate it.
LORETTA M.Everyone was friendly and awesome service.
Lisa B.Been renting from Storage Plus for years and when I need another unit , I will most definitely use them again!! Thanks for the Awesome Service!
SHEILA G. | Expérience généraleThis was a great experience. The staff was extremely helpful and courteous. Would definitely use them again if needed.
JENNIFER W. | Expérience généraleLara did a great job at the office. Fifth time I have used the storage lot for various reasons.
DON M. | Expérience généraleThe staff was always super helpful!!!!
JASON C. | Expérience généraleGreat storage place!
Mallory C. | Expérience généraleS.O.
CHRISTINA S. | Expérience généraleIt was a pleasure renting clerk was very professional and helpful
ZENA A. | Expérience généraleA little expensive but very good service and a very clean facility.
BENJAMIN B. | Expérience généralewell lit & secured area ... friendly office staff ... reasonable rates
CHARLES H. | Expérience généraleThanks to Laura Downs Excellent professional service. God Bless
GIDEONS I. | Expérience généraleGreat storage place!
SCOTT W. | Expérience généraleStaff is very professional and friendly. I highly recommend this storage facility and I wouldn't go any where else in Decatur.
BUTCH S. | Expérience généraleN.D.
Steve H.stay the same
chelsea E.Excellent all around!! Highly recommend this location!
paula W.Everything went very well
James D.Do your job!!!!!
Waymon H.Excellent service, in and out and on the road! Merci!
Jason W.the lady was extremely nice and understanding.. lots of help and i will use again and also refer her to others many thanks for the great service
JOYCE J D.Very helpful! They make you feel like family! Professional service,with a smile!
GLENN J.The service I received at this Uhaul location was very fast, friendly, and helpful. I would definitely use this location again. Thanks
dustin C.Only downfall was we were not told that if we returned the equipment to a different location (one closer to my home) that the fee was 12,00 $ rather than 10,00 $ as I expected. Not a really big deal but I like to know the fees before I rent. Also, the service was a bit slow (computer errors?), It took nearly 20 minutes for one rental. Other than that, the customer rep was helpful and pleasant.
Debra H.Staff was poorly trained to handle the rental. The location for pickup was changed from U-Haul Moving and Storage 1802 6th Ave. Decatur AL. My box order was not transfered and Storage Plus West would not honor the order. They wanted me to travel across town and pick up the boxes. We askes for and talked to a "reagonal sales manager" who was not helpful. She could only offer a refund and I would have to purchase boxes at Storage Plus at a much higher price. Eventually, I did need new boxes and traveled U-Haul Moving and found them to be very helpful. Based on my experience, I would never recommend dealing with a location that WAS NOT company owned U-haul store. I was very dissatisfied with the sale person and the reagional manager at Storage Plus.
DAVID J.Did not have the equipment ordered. Could not find the contract Trailer hitch was broken electrical wiring broken Staff very uninterested and not helpful
ENTHOPY E.this was the second location i was sent to after the first location literally could not use his computer. there really needs to be a better screening process for your service providers, I drove an hour to a place then had to stand there for an hour just to be given wrong directions to the place I finally ended up getting the trailer from. and they had the trailer in the parking lot of the first place but said they couldn't do it over the phone, and then at the second place they did the whole thing over the phone! it was a huge waste of my time and ended up putting me on the road 4 HOURS LATER THAN SCHEDULE!
SEAN S.First Class !!
STANLEY P.Was very aggravated with the fact that I had to pay for 5 days and didn't have the trailor 24 hrs. Big rip off on Uhauls part
BRIAN M.