The people was the best. Thanks
Melvin Henson | Expérience générale
Customer Reviews for Storage Plus West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Need to do a better job with pest control. Lots of mice droppings visible in the unit once cleaned out.
STACY DAWSON | Expérience généraleEasy and nice
DEANDRA FORDA well secured and attractive facility. Staff was very friendly and accomodating. My experience was very good.
James Little | Expérience généraleGreat place!
DONNA BARNETT | Expérience généraleThe wife and I moved from Indiana to Decatur Al. So, my rentals were all done over the phone. the office staff was a tremendous help in making this move very smoothly.
Brian Logsdon | Expérience généraleI would highly recommend the storage facility. I think it's the best one in Decatur. I felt my belongings were always safe and secure there.
Deborah Rains | Expérience généraleGreat....Super...Love it and the person who received me
LARRY FRAZIEREverything was perfect!!
Richard Steed | Expérience généraleFacility is a little more expensive than others in the area but it is a top notch facility. 24 hour gated access, very well lit and security cameras everywhere. I would not hesitate to use them again.
Joseph Taylor | Expérience généraleI never had any problems. I never had anything, moved, stolen, or missing in the eight years I had my trailer there. I have been well pleased.
James Drake | Expérience généraleExcellent service à la clientèle. Very friendly and very helpful.
Matthew KennonBest customer service around Thank you
JAN KING | Expérience généraleEverything was always perfect. The staff were always very friendly and understanding of any questions I might have had and were great about contacting me with any issues with the unit or lock in a timely and friendly/professional manner. Cannot say enough good things about this place. 100 % recommend them over any other storage company.
Morgan Watkins | Expérience généraleI was told for 4 day buy over 7 different people that I could NOT let me drop off at that location and was first expected to drop off over 10 miles away in a town over, when this place is located less than 1/4 mile from where I moved. I tried for four days to get this drop off location. None of the first 6 people offered to help and they even changed the drop off to a store 2 towns over. I will never use uhaul again for anything!
Brannon LetsonVery helpful and friendly. Highly recommend ❤️
Tamela Elmore | Expérience généraleEasy as can be, everything you would expect from a storage facility. Nice clean units
Phillip Corlew Jr. | Expérience généraleRented 2 covered spaces to store a 5th wheel RV. Turned out we didn't have to move our RV from campsite. Notified staff 3 days after signing rental agreement but still had to pay for full month.....only complaint i have
Christopher Karr | Expérience généraleI think what you have done and is doing is superb!
Mark BassVery nice and helpful staff. I was pleased with everything.
Kathy Watson | Expérience généraleGreat place, ran by good people. Would loved to have stayed at this facility but became to expensive compared to other locations in the area. Could no justify the price difference.
Mark Slocumb | Expérience généraleGreat experience
Darren Yerby | Expérience généraleVery nice facility. Easily accessible and staff was very helpful. I would certainly recommend it to anyone needing space.
John Duckett | Expérience généraleFelt secure and office staff was always so helpful.
MARTHA FARMER | Expérience généraleThe staff was very helpful and gave good information. I was very pleased with this facility
Ronald Thompson | Expérience généraleYou can improve on your locations and your call center. I was suppose to have a truck at showtime car wash in priceville. When i get there I can't get in the truck, they had half the blankets in the truck and a regular hand truck instead of the appliance hand truck i had ordered. I tried calling them and texted them and got no response, then I called your 1800 number and was on hold for 1 hour and 45 minutes. I sat there for 2 hours trying to get the truck, while I was on hold we finally left and drove to the location on Modaus rd and she had me in a truck by the time your call center even answered the phone. If it wasn't for her I would NEVER use your company again Laur saved you a customer.
Edwina AdkinsGreat experience!
Raymond MurphyGreat and safe place to keep all your things!
ALEXANDER LANGFORD | Expérience généraleI really liked the convince, kindness of staff and knowing the storage was secure. Thank you all for the good experience with the facility. In the event we need storage space again we will use this facility.
Deborah Bomar | Expérience généraleLara is the best! Thank you!
HELEN DUNN | Expérience généraleI’m very pleased with my experience.
DYLAN RUSSELL | Expérience généraleThe staff was excellent.
PHYLLIS STINGILY | Expérience généraleLaura is amazing I have ised storage plus for about 17 years total at different facilities and still have 2 units with them now. The staff at each place they have are great and I have gotten to know them and consider them my go to for all my storage needs
SANDRA MOORE | Expérience généraleWe used Storage Plus West twice to store furniture between moves for our mother. It was a life saver for us. The facility was clean and convenient, The staff was very helpful and friendly. They made a difficult time less so, and I would highly recommend them.
Kathleen Tingle | Expérience généraleGreat facility. Very friendly and professional staff. I recommend this facility.
DEBORA MCKELVY | Expérience généraleGreat people to do business with
JESSE BANKSTON | Expérience généralethey could have called me first to let me know the drop off location moved so I did not have to go out of my way to the changed address
DONIELLE SAPPLaura was really nice and helped us a lot of times. Excellent service.
PHILLIP SHERMAN | Expérience généraleThe lady there was very helpful.
DANIEL LEE | Expérience généraleWe have used this storage unit many times and the staff was always helpful and friendly and easy to work with.
LISA CROWE | Expérience générale24/7 being open for business
DAVID ALEXANDERExcellent staff and facility! Would highly recommend!
Deanna Knox | Expérience généraleOnly reason I move because to many people rent there space for $30. Yaw are to high especially since your out of town.
RANDY CASEY | Expérience généraleI would definitely use storage plus west again and again. My experience with them was top notch. I would definitely recommend them and Lara was super helpful and kind!!!!
HOLLIE MILLER | Expérience généraleWhile this probably can’t be fixed, cellular data is limited at this location and I struggled to get through the pick-up process (I was booted and had to restart the process 3 times).
Nathan Colliervery nice and prompt to close order and send receipt via email within 30 min
Yolanda SimmonsI would definitely recommend this storage facility to others. It is clean, secure, well monitored and Lara was very friendly and helpful.
LEANNE KENT | Expérience généraleNot a thing could be better. The ladies were very helpful and nice as could be. If I ever need another trailer or u-haul service I intend to rent there. Thank you ladies!!
RICHARD HAMRV is out on the road for a bit and getting some much needed care. Will definitely store here again.
KATI COX | Expérience généraleThe lady was very sweet friendly and helpful
KAREN LINDSEY | Expérience généraleStaff super polite
Neal Banks | Expérience généraleStorage Plus West has been the best experience I have had with any storage operation I have used in the past . The grounds were kept clean and well secured.
LAYTON WIDNER | Expérience généraleIt was simple and fast to rent the truck.
clifford chanceOffice manager made the rental of the truck very easy. Will recommend this location to anyone needing a truck rental or storage unit.
DON MOSELEYPerfect and courteous
Brad AndradeYour trucks should be driven before renting to know if there are any issues. We had the worst experience ever with your truck. Have been told you will not cover damages to our property that were caused by the condition of the truck. I will be contacting the better business bureau.
TERRI ChristleWe had scheduled a pickup for a 20 ft.and had to settle with a 26 ft. But everything was ok, the lady's at both locations we're great to deal with, we appreciate it.
LORETTA MEARSEEveryone was friendly and awesome service.
Lisa BurnsideBeen renting from Storage Plus for years and when I need another unit , I will most definitely use them again!! Thanks for the Awesome Service!
SHEILA GARMANY | Expérience généraleThis was a great experience. The staff was extremely helpful and courteous. Would definitely use them again if needed.
JENNIFER WALDROP | Expérience généraleLara did a great job at the office. Fifth time I have used the storage lot for various reasons.
DON MOSELEY | Expérience généraleThe staff was always super helpful!!!!
JASON CHANDLER | Expérience généraleGreat storage place!
Mallory Cannon | Expérience généraleS.O.
CHRISTINA SKINNER | Expérience généraleIt was a pleasure renting clerk was very professional and helpful
ZENA AKERS | Expérience généraleA little expensive but very good service and a very clean facility.
BENJAMIN BLACK | Expérience généralewell lit & secured area ... friendly office staff ... reasonable rates
CHARLES HAMMONS | Expérience généraleThanks to Laura Downs Excellent professional service. God Bless
GIDEONS INTERNATIONAL | Expérience généraleGreat storage place!
SCOTT WILSON | Expérience généraleStaff is very professional and friendly. I highly recommend this storage facility and I wouldn't go any where else in Decatur.
BUTCH SHEETS | Expérience généraleN.D.
Steve Hillstay the same
chelsea ellisExcellent all around!! Highly recommend this location!
paula whiteEverything went very well
James DevaneyDo your job!!!!!
Waymon HubbardExcellent service, in and out and on the road! Merci!
Jason Watsonthe lady was extremely nice and understanding.. lots of help and i will use again and also refer her to others many thanks for the great service
JOYCE J DEERINGVery helpful! They make you feel like family! Professional service,with a smile!
GLENN JOLLEYThe service I received at this Uhaul location was very fast, friendly, and helpful. I would definitely use this location again. Thanks
dustin cookOnly downfall was we were not told that if we returned the equipment to a different location (one closer to my home) that the fee was $12 rather than $10 as I expected. Not a really big deal but I like to know the fees before I rent. Also, the service was a bit slow (computer errors?), It took nearly 20 minutes for one rental. Other than that, the customer rep was helpful and pleasant.
Debra HarrisStaff was poorly trained to handle the rental. The location for pickup was changed from U-Haul Moving and Storage 1802 6th Ave. Decatur AL. My box order was not transfered and Storage Plus West would not honor the order. They wanted me to travel across town and pick up the boxes. We askes for and talked to a "reagonal sales manager" who was not helpful. She could only offer a refund and I would have to purchase boxes at Storage Plus at a much higher price. Eventually, I did need new boxes and traveled U-Haul Moving and found them to be very helpful. Based on my experience, I would never recommend dealing with a location that WAS NOT company owned U-haul store. I was very dissatisfied with the sale person and the reagional manager at Storage Plus.
DAVID JUDDDid not have the equipment ordered. Could not find the contract Trailer hitch was broken electrical wiring broken Staff very uninterested and not helpful
ENTHOPY ENGINEERINGthis was the second location i was sent to after the first location literally could not use his computer. there really needs to be a better screening process for your service providers, I drove an hour to a place then had to stand there for an hour just to be given wrong directions to the place I finally ended up getting the trailer from. and they had the trailer in the parking lot of the first place but said they couldn't do it over the phone, and then at the second place they did the whole thing over the phone! it was a huge waste of my time and ended up putting me on the road 4 HOURS LATER THAN SCHEDULE!
SEAN SAYEFirst Class !!
STANLEY PARKERWas very aggravated with the fact that I had to pay for 5 days and didn't have the trailor 24 hrs. Big rip off on Uhauls part
BRIAN MESSER