Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)

Évaluation :

5

Front desk guy on Sunday 02/16 was very helpful and nice

Évaluation :

5

Staff are super friendly and beyond helpful, fair prices, facility secured.

Évaluation :

5

Everything was perfect!!

Évaluation :

5

The address doesn’t match where it leads you on the gps

Évaluation :

5

I HAVE BEING RENTING UHAUL VANS FOR MANY YEARS NOW. Some locations were mediocre, even disappointing causing me to lose my reservation and standing without a van on Sunday morning.. Some good, but Storage Plus in Long Island City is exceptional. Simply the best. Very professional.

Évaluation :

2

Charge the correct amount of Miles

Évaluation :

1

The car was not clean at all. When I drive cockroach Running in the car.荒 Very disgusting.

Évaluation :

5

No people on site

Évaluation :

4

The van made made a squeaking/honking noise while accelerating on the highway. It was unnerving and hopefully can be fixed before the next person drives!

Évaluation :

3

The transaction was smooth, and I was on my way in no time.

Évaluation :

1

The guy in the front desk doesn’t know how to take care the customer I came by to drop off the truck and he say wait a minute you have to look a spot where to park the truck?? I can’t drive it is under you contract is like hello the truck is already inside where I picked up!! Also want to fight like no respect for customer

Évaluation :

1

I originally reserved a u-Haul truck at 9:30 15 foot. I ended up with a 10 foot now I have to do a second trip for the same price. I need either my money back or discount that's not cool I'm wasting lots of gas money and time.

Évaluation :

5

Chris was so helpful in helping us rent the truck.

Évaluation :

4

Personel at the location were great. However, the location was out of furniture dollies, which we had reserved. While this cost was refunded, it made our moving our couch much more challenging.

Évaluation :

5

Doron and his staff are incredibly helpful and kind. Thi is the first time I've ever been sad to leave a storage facility!!

Évaluation :

4

The online/app connection was not sufficient to complete the check in process -needed to ultimately complete the check in with the assistance of the staff which the staff at storage plus were super helpful and provided best experience.

Évaluation :

5

THE STAFF IS VERY PROFESSIONAL AND COURTEOUS AT ALL TIMES!IT HAS BEEN TRULY A JOY AND PLEASURE TO DO BUSINESS WITH!KEEP UP THE GREAT WORK!

Évaluation :

5

Great staff. Service is everything.

Évaluation :

3

Customer service needs to improve in providing accurate information at the front desk about pricing and information regarding returning U-Haul vehicles. I did not complete the return process accurately because I was misinformed and unaware of that part of the process. Other then that, the process went okay. The van had a dent in the back and cracked in the rare front and also could be cleaner. For the amount of money that U-Haul is charging I expect better quality in service and transportation.

Évaluation :

5

Great customer service, thank you!

Évaluation :

5

This locationn was great. I was sent here from the original place I made the reservation. The original van was in bad repair and had a flat tire. They had no other vans so they sent me here. They had terrible service and I would never recommend them. But Storage Plus was great and I am so glad that I found them. Will use them again.

Évaluation :

3

Really hard to get to in a truck from Manhattan

Évaluation :

5

Friendly helpful staff

Évaluation :

4

Nice newer van

Évaluation :

5

I am very pleased with this U-Haul experience. Although it states limited business hours, the trucks are actually able to be rented pretty much 24/7. You reserve online and go there, find the truck, use a key code to unlock the truck key. I rented a truck at 1130pm when I had a surprise moving task. Was able to rent the U-Haul in the middle of the night, use it, return it. All with no need for worrying about lines or business hours. Pro tip. For the trucks, the "truck number" is printed above the rear rolling door. Took me awhile to find it. The truck was in perfect shape, clean, everything great. This was an excellent experience and I will use them again if needed. Of course the difficulty is the location far away from things but that's up to you to determine if too hard to get to. It's about a 15 minute walk from the Hunters Point 7 and the neighborhood seems safe if not pretty.

Évaluation :

5

Thank you for your service .. never a problem .. storage area was clean and staff professional.

Évaluation :

5

Love the crew that work at this facility, all extremely helpful. Thank you Doron, Chris and Theo!

Évaluation :

5

Nothing at all, I rented a cargo van that was very clean and drove well. Overall the whole experience was simple thank you.

Évaluation :

5

Make sure to have a larger inventory

Évaluation :

5

All around great experience with no problems ever and a friendly and extremely helpful staff.

Évaluation :

5

Easy in and out.

Évaluation :

1

Do not offer mobile pickup if its not available.

Évaluation :

5

The staff was very friendly offering water and coffee and the use of the restroom when I returned the truck.

Évaluation :

5

Uhaul has amazing customer service. i had trouble finding my reservation on my account on a Sunday and i called customer service which was available quickly and the person on the phone was amazingly helpful. i don't know her name but she is definitely someone to keep at uhaul. For a sunday, i was amazed! i used uhaul several months ago and customer service was great again (that time via twitter). the truck was clean and easy to pickup without an agent and the online system is great. moving is a stressful situation and i hope uhaul continues with their amazing service. please thank the woman who i spoke to today! thanks uhaul!

Évaluation :

5

I moved in my stuff here during the height of the pandemic, coordinating the move entirely remotely. The process was incredibly comfortable thanks to the professionalism and helpfulness of the staff at Storage Plus. They never gave once gave me any reason for worry the whole time my things were with them, and my recent exit process was just as wonderful. Highly recommend

Évaluation :

5

Is very good. And helpful

Évaluation :

5

Thx. No East no west , Uhaul is the best.

Évaluation :

5

Thx.

Évaluation :

4

Don't change my location 24 hours before. Also pre-paid for dolly and it wasn't unavailable upon arrival.

Évaluation :

1

MAke your reservations ACTUAL reservations. When people are moving from city to city they don't need to deal with the possibility that they might not get what they need on the day they need it. What a stupid way to run a business.

Évaluation :

5

Excellent facility, great staff!!

Évaluation :

3

My experience was a bit frustrating as I had reserved a U-Haul at my storage unit location for 10am and had friends that could only help till 12. My van was not there and when I called they said a customer extended. Then said there was one at a new location which was only an 8min walk but I didn't get why I reserved one then and they never emailed me/called to say it had been extended. So when I finally got in touch it was nearly 11 and we had to go get the U-Haul from other location. They gave me $50 credit which was nice but I ended up damaging things because I was in a rush to have help to unload big items while I had friends there. I feel they should've had a new van there or given a heads up/not over booked. The facility was nice and the workers were nice there. The phone call was the issue semi talking down since it wasn't a far walk but again I was in a rush and it was nearly an hour later with no reach out from them. I suggest going to a U-Haul center and not reserving a van to be there if you are in a rush.

Évaluation :

3

The app kept crashing and support was too long of a wait.

Évaluation :

5

I love the Company and was very happy and pleased with the overall way that my stuff was kept. Everyone was very Professional , helpful and polite and I would definitely recommend this storage facility to Family and friends. Thank you so much.Donna

Évaluation :

2

Add some more clear signage, it was hard to figure out where to park it since there were so many different uhaul signs.

Évaluation :

5

Very helpful and great people working there......I recommend the use of this storage to anyone out there that needs storage

Évaluation :

3

The place could be better lit at nght for off-hours drop-offs.

Évaluation :

3

Clean the vehicle, especially the windshield. The vehicle should have a full tank of gas when passed to next customer.

Évaluation :

5

Nice

Évaluation :

3

I left the key in the box next to the locker that had the key in the first place. I saw the instructions to late that I was supposed to place back in the lock. Maybe if you're more crear with the steps to follow will be great. I don't know if I'm going to be charged extra for that but I didn't read the instructions cause it was the last step and I usually just drop the key in the key hall in other U-Hauls

Évaluation :

5

Everyone I talked to was very nice and helpful! Thanks for storing my stuff!

Évaluation :

1

More than one thing: 1. This location is ridiculously isolated. It's at the back of an industrial lot, adjacent to heap of broken pallets and old tires. It's not near any public transit and taxi/uber drivers have trouble locating the address. Long story short: it's not a safe place for anyone to go with their wallet, much less their smartphone, AND passport. 2. The check-in process needs to be EXPLICITLY described beforehand. I read the emails and downloaded the app beforehand, but didn't receive adequate details until just before my reservation. I didn't realize that I would need to either 1) take a Live Photo of my passport, or 2) have a third party answer a live call from a 1-800 number… And since I had already commuted to this back alley between two warehouses without my passport I had to scramble to get a family member to stop what they were doing and answer a call that HALF of my contacts didn't receive because of spam blockers.

Évaluation :

5

Great staff, smooth move in and out.

Évaluation :

4

The location was great and helpful within the constraints UHaul creates. UHaul's system for rentals is trash. You're at the mercy of the person who rents a vehicle before you. If they don't return it on time, you wait. At the site. For the person to return it. Of course UHaul doesn't care because they get to charge the late person extra money for the late return and they charge you for whatever period you've rented it for anyway. You wanted 1-5? Well now you've got 3-7. Sorry you waited.

Évaluation :

5

Theo and the team at storage plus were incredibly helpful and accomodating when we moved in. 10/10 would recommend. Merci

Évaluation :

5

Very professional and proficient.

Évaluation :

5

I think this facility is very well managed. Doron was always available and helpful and even though we moved stuff out in 3 separate moves they were all handled very well. Great service - thank you!

Évaluation :

5

We used the facility for over 7 years. We always had access, the facility was clean and the staff was always very accommodating and friendly, yet professional.

Évaluation :

5

Great service as always. Thanks for everything.

Évaluation :

1

The lockbox didn't have the keys in them, an employee had to help me get the keys, the app didn't help at all!

Évaluation :

3

I am rating U-Haul more than Storage Plus. It took 45 minutes to get my vehicle through their mobile check-in, and next to impossible to speak or chat with anyone for help. When we finally got our vehicle we found someone's old drink bottle in the cab-not what we wanted to see in this covid-world. While we were eventually able to speak with someone who was able to give us a discounted rate, we will look elsewhere next time.

Évaluation :

5

Everything was great on time and welcoming

Évaluation :

5

Experience was great, friendly, and informative. Will rent again!

Évaluation :

5

Theo, who facilitated our rental, was great! As a first time renter. He had the patience to explain how the U-Haul system worked. He let us know that there was another reservation after ours, which was helpful. Straightforward, to the point, what more can you ask for? Merci!

Évaluation :

5

easy as can be, quick rental!

Évaluation :

5

Excellent for everything and all employees!

Évaluation :

1

Uhaul can improve the service by keeping to the agreement when reservations are made! I was lied to OVERCHARGED AND WENT THROUGH HEELL TO IBTAI. A REFUND. I think uhaul should check in with their customers when equippement is picked up and returned. Uhaul makes promises they don't keep.

Évaluation :

5

Always very helpful Theo always looking out Thanks Guys

Évaluation :

5

The wire on top of my locker was cut, but the staff there were so friendly and welcoming. Amazing people!

Évaluation :

5

Personnel at front desk are very friendly and they explained everything pretty clear before you sing the contract. Merci.

Évaluation :

5

Lovely staff, great facility

Évaluation :

5

This place has only one van, so be advised that if there's any conflict with another reservation you might get sent to another location. The good news is that they had the van there for me and it was ready to go, and the customer service was really nice.

Évaluation :

3

I made a reservation for a location in north Brooklyn to rent a van for moving. I arrived at said location to find that they don't even have vans there at all. Confused, the service rep called U Haul and explained the mishap; from there I was given the option to pick up another van in Brooklyn or Queens. Brooklyn being more convenient I chose that but when I arrived, was told my reservation was actually in Queens. I spent money taking three different car services to each location needlessly- not only a waste of money but also of precious time. Moving is already stressful enough without these unnecessary errors.

Évaluation :

3

Your agent was very professional, knowledgeable and was friendly.

Évaluation :

3

I did not actually use this facility, but in my contact with your agent I found them to bar very professional, knowledgeable and friendly.