Customer Reviews for Storage Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Plus

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jeff W.
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Customer did not leave a comment.

Jason B.
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This location is by far the best u-haul representative I have dealt with. The facility and equipment was clean, the staff is friendly and helpful, and the check-in process was hassle free. The is an example of what a u-haul location should be.

jose S.
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Customer did not leave a comment.

Richard R.
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Customer did not leave a comment.

Gregg P.
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Experience was easy and hassle free. Will definitely use again.

Donald B.
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Customer did not leave a comment.

Michelle H.
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When the uhaul dispatch messed up my storage and drop off location. This Uhaul dealer was extremely helpful in rectifying the situation. Thank you

Tracy C.
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Customer did not leave a comment.

Kevin C.
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Excellent customer service.

JOSHUA J.
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Customer did not leave a comment.

herivan F.
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Trailer had a dried stain splash on the inside wall.

David B.
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Customer did not leave a comment.

melvin T.
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Thomas S.
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Excellent assistance by attendant. In and out quickly. U-Haul web site leaves something to be desired. My biggest complaint is that the web site states that U-Haul can provide loading and unloading references and you don't have to pay until their job is completed. However, when I went through the process on line I couldn't check out without paying for loading/unloading up front.

Laurie F.
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Judy is wonderful to work with! Moving is such a stressful experience and we appreciated her patience and helpfulness so much!

Doug H.
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Customer did not leave a comment.

AMANDA J.
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Excellent experience, easy to deal with :) Thank You American Stor N Lock

CHARLES W. | Overall Experience |
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The local manager (Judy) at this facility is amazing. She is very friendly, competent, efficient, and always helpful. I recommended this storage place to two other people because of her.

RICHARD M. | Overall Experience |
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Enjoyed talking with staff and was very helpful

CAROLYN R. | Overall Experience |
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Extremely nice staff! My move wasn’t due to anything other than to save a $

JAN C. | Overall Experience |
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Ms. Judy was always very helpful

Michael D. | Overall Experience |
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I highly recommend this storage facility for your storage and Uhaul needs. Judy is a very kind person and wonderful to work with...

CHARLY J. | Overall Experience |
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Awesome storage facility!

larry W.
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Close by and fast service , very clean property, trailer very good condition.

BECKIE L. | Overall Experience |
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The facility and location was ideal for me with my move. Judy was wonderful to work with during my need for storage. I would definitely store here again!

JASON C. | Overall Experience |
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We had a great experience this storage facility! Highlt recommend to anyone looking for a well maintained, secured place to store!

STEPHEN P. | Overall Experience |
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Ms Judy is a pleasure to work with. Very helpful and friendly!

Daniel G.
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Customer did not leave a comment.

STARMEKA T. | Overall Experience |
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Although I was there for a short time. I can say if I ever come back to Alabama and need somewhere to store my belongings. I will come here. Thank you all

donna A.
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Great Customer Service at Storage Plus. Judy is Fantastic. Clean, like new truck.

JEFF R.
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Customer did not leave a comment.

JEFF R.
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JEFF R.
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Michael G.
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Nothing

Philip C L.
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Patty G.
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Stephen C.
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Keith M S.
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I had forgotten my gloves and the clerk offered me hers to help me unpack my vehicle.

donna A.
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Customer did not leave a comment.

stan S.
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Richard M.
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Very friendly and courteous. Paperwork was done quickly.

Richard M.
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Customer did not leave a comment.

Gary W.
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JEREMIAH C.
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Customer did not leave a comment.

jeff W.
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STEVE S.
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Kevin J.
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Mark A.
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Your website should not allow selection of pickup at 8:00 am if location does not open till 9:00. I arrived and had to wait till 9:00.

Jennifer D.
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It was a process to pick up our truck. Everything was ok on the end of the facility we used, they were wonderful. Apparently the uhaul system was experiencing difficulties or had changed. That was frustrating but I have nothing but great things to say about the location and their service

Rosemary C.
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Ms. Judy was excellent and very professional. It took from 2:53p.m. to 4:55p.m. for her to figure out what the salesperson in Decatur had done to make the reservation for me. It was very confusing for both of us, but she was finally able to get it taken care of. I'm glad I didn't have anything else to do that day because I wouldn't have been able to do it, after my ordeal with U-Haul. I would recommend Storage Plus to anyone, as long as they were not transferred from another U-Haul. THAT WAS A NIGHTMARE FOR MS. JUDY, not for me because I had my "Candy Crush" to keep me calm. God Bless her little heart.

JOSE V.
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Customer did not leave a comment.

melissa L.
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It was the worst experience I've had with a moving company. I could not reach anyone by phone, no one could walk me through check in or out, and it was a difficult process that shouldn't have been.

Yughonda D.
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Location was not open, but a clean safe location to drop off the truck.

JAMES M.
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Customer did not leave a comment.

Ronald B.
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David S.
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Russell P.
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David S.
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david B.
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RON B.
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Excellent service. Highly recommend.

Gregg P.
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excellent service. the lady at the office was knowledgeable about what size truck we needed. Very helpful.

CODY A.
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Very pleased with the service provided.

John C.
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Customer did not leave a comment.

Michael N.
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Craig N.
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While the folks at this location were excellent, the whole reservation problem was extremely frustrating and affected my travel plans. Made reservation online for location near me. Called in am to find it had been changed to another location where trailer was not due in until 1300 (Had wanted it first thing in the am). Asked them to verify it would be back by that time. They said they would verify and get back to me. Never did. And I could not get them on the phone the rest of the day. Finally called customer service who put me in touch with a third location where they had (without my knowledge) again transferred my reservation. When I got there they let me know the trailer had been sitting all that time!!!!!

Rhonda P.
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Customer did not leave a comment.

Lee R.
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JAMES M.
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Everything was great. Could not have been better. Very happy.

brian L.
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Customer did not leave a comment.

Michael S.
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Let people know up front IN BIG BOLD LETTERS that they may not be picking their truck up at the requested location It may be 30 miles away!

Lillian P.
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Customer did not leave a comment.

Timmy H.
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Stephen L.
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Adam H.
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Eric M.
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Michael P.
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When I called in to make my reservation, I told the lady the actual address of the full service U-Haul location 3 miles from the apartment where I wanted to pick up the truck in Huntsville. She scheduled the truck and car transport with a U-Haul 20 miles away in Athens and not even in the same county! This really, really sucks!

Sue W.
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Customer did not leave a comment.

Doyle L.
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andres M.
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PATRICK A.
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JIMMIE B.
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Jane V.
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can't think of a thing. she was very helpful in helping me get the right size container. awesome experience.

Myra M.
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Customer did not leave a comment.

Stacy M.
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The lady at this location was very nice and professional. She was very busy but still showed each customer personal attention. I was upgraded to a bigger truck since the one I had reserved was not available and I thought that was very nice. I would use this location again and recommend it to others.

Ronald B.
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Customer did not leave a comment.

Jayne C.
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JAMES R.
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This locations is exceptional, accommodating, professional. Plenty of room for accessibility.

doug W.
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Customer did not leave a comment.

LaShawn C.
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The parking lot is on a slight incline. If you drop off a trailer after hours, bring your own bricks or blocks so the trailer doesn't roll into the building.

BO L.
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Customer did not leave a comment.

BOBBY S.
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Peggy A.
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The passenger seat belt would not fasten.

AUBREY S.
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Customer did not leave a comment.

WESLEY S.
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Customer did not leave a comment.

CORY E.
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Merrick C.
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CALEB B.
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CLIFFORD G.
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JANE V.
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WILL H.
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ARNIE Z.
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Judy is wonderful. Very helpful.

GARY J.
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Nothing...already prompt and efficient service

Ellis C.
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Customer did not leave a comment.

JERRY C.
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MISTY W.
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Customer did not leave a comment.

ROBERT C.
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DALE A.
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HILLARD C.
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ROSEMARY G.
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Miss Judy always does a great job. Knows her business well.

JAMIE W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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