Customer Reviews for Storage Rentals of America #45
(Concessionnaire U-Haul dans le voisinage)

302 évaluations

4761 Hwy 501 Ste 4   Myrtle Beach, SC 29579

(843) 903-7960

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h30 am à 1h pm / 2h pm à 5h pm
  • Samedi :
    9h30 am à 1h pm / 2h pm à 3h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 12/24/2021: 9h30 am à 12h00 pm
  • 12/25/2021: Fermé
  • 12/31/2021: 9h30 am à 12h00 pm
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(843) 903-7960

4761 Hwy 501 Ste 4
Myrtle Beach, SC 29579

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h30 am à 1h pm / 2h pm à 5h pm
  • Samedi :
    9h30 am à 1h pm / 2h pm à 3h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 12/24/2021: 9h30 am à 12h00 pm
  • 12/25/2021: Fermé
  • 12/31/2021: 9h30 am à 12h00 pm
  • 1/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Glad to see cruise control added. Thank you!

ARTHUR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERTCHRISTOPH D. 
Évaluation :
5

staff was great!

DAWN P. 
Évaluation :
5

Can't fix what isn't brome-

JAMES S. 
Évaluation :
5

Not sure how you can make sure they have the pads you ordered.

Zachary J. 
Évaluation :
2

The truck had an engine light on which made it get horrible gas mileage. It was in disrepair and not what I paid WAY over what I was quoted. On a 1900 mile trip, I ended paying double in gas what I should have originally had to pay for gas on a 1900 mile trip

PETER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA H. 
Évaluation :
1

Booking the truck and equipment was easy; dropping everything off afterwards was ok. The contactless pickup was a nightmare. Both the app and web browser account wouldn't synch with our order#. Both my husband and I spent more than 4 hours each on the phone with customer service attempting to fix the issue. The night before the move, we were hung up on/call dropped multiple times after being on hold for between 30 and 60 minutes each time. We drove out to the site to pick up the truck and were on hold again to try and complete contactless pick up (pick up was scheduled for 6am and location wasn't open yet, so contactless pick up was the only available option) and finally got ONE person in customer service who knew how to fix the issue. Check in was mostly completed and I got the code to the lockbox for the key, which ended up not even in the lockbox. The customer service rep found the code to their other lockbox, sent it to me, and the key was in there. The key and truck were not the numbers we were supposed to have, which led to the next issue of confirming the mileage for the vehicle. Because it was a different truck than I had been assigned when I completed the rental, the mileage was different and couldn't be changed in my account. By this point, we had been on the phone with the rep since about 5:45am (was on hold for about 60 minutes prior after being hung up on once) and it was 7:15am, an hour and fifteen minutes into our rental time and we were still trying to pick up the truck. Because of app and web browser issues and the locations mistakes, the rep told us to just take the truck and forget about the rest of checking in and that she would alert the location to our issues that morning. Prior to us booking, we had priced other services in the area and U-Haul was the most affordable, but it was a freaking nightmare and was not worth it at all. We lost so much sleep the night before our move trying to sort this out only to have to start all over again the morning of moving. Got hung up on repeatedly. All day the day before the move, I had called the specific location to try and confirm the rental and I was repeatedly told that they couldn't help me and to call back later. This happened until the location closed and I ended up with the general U-Haul customer service. There was only one rep who knew how to help me and bless her she was amazing. She was the only good thing about the whole darn process. We were able to get everything moved and return the truck on time, even with the hour and a half lost to the limbo of checking in. It wasn't even worth inquiring about a refund for the lost time because I didn't want to deal with U-Haul any more. I've even been putting off this review because I just wanted to forget the entire experience.

Lauren W. 
Évaluation :
5

Charlie was friendly and very helpful!

KIRSTEN, ELAINE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELAUGUSTUS D. 
Évaluation :
2

Gas gauge went down a quarter of a tank as soon as I drove off so the gas level was incorrect customer service in this location was very poor

MARK P. 
Évaluation :
3

Customer service and messages need to be clearer and if you say text or email them, most definitely do that. Not everyone talks on the phone.i

CATASHA F. 
Évaluation :
1

We were told that the drop off location required that we offload our own vehicle, which we accepted, but once we arrived to the drop-off location we were informed that we also had to back the truck and full-size auto-transport into a spot. Fortunately I was able to help my older parents do this, but this could easily have resulted in injury to person or property. The employee who greeted us at this location (likely the owner) was very unfriendly and unwelcoming. He walked around whacking the tires with a stick and ran through his checklist of questions in a rather crude and rushed manner. We also tried turning the truck in a day early since we were running ahead of schedule, but that employee said very firmly that we had a strict appointment for the next day at 10AM. The truck was taking up a parking space that was needed by other tenants, and the truck itself was probably needed by other UHaul customers as well. We will never use UHaul again.

THEODORE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darryl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RASHAUN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandru T. 
Évaluation :
5

Did an after-hours drop-off.

CHRISTOPHER H. 
Évaluation :
5

Did self check in.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL J. 
Évaluation :
2

I was unable to sign in with the app. Unable to check in to get my truck. I then was able to sign in and my verification was denied. I had to wait until the storage facility opened “for U-Haul customers “ to be checked in

Joseph V. 
Évaluation :
4

little confusing to access. Friendly staff.

ELISHA S. 
Évaluation :
5

The girl who waited on me was very nice and knew how to take care of my transaction Great job!!

JAMES E. 
Évaluation :
5

Friendly staff. Great job! Was there first thing to return. Store opened at 9:00 just as advertised.

BRICE H. 
Évaluation :
3

Don't over charge for gas.

SAMANTHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
1

I think this facility was a little underhanded, they said I had less than a quarter tank almost an eighth. Which I had pictures showing I had at least a little over a quarter. They charge me for 15 $for gas and 30 $surcharge. But I had taken a pic when I picked up the truck and another pic when I dropped off proving my case. This place should not be trusted. I called and talk to a lady at the U-Haul corporate office and sent her pictures of before and after to prove my point and they gave me credit. Do not choose this place not to be trusted

JEFFREY H. 
Évaluation :
5

I loved the helpfulness of the young lady that waited on us and helped to get us on our way. She was very knowledgeable about the U-Haul trailers.

James C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Erin was the agent at the rental location there and she was exceptional.

DONNA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ricardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
3

A dirty pallet was left by pre ious renter. Also blankets left in it.

Walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN R. 
Évaluation :
4

Kinda rude when I turned truck in. Just met me at door took the key and said I would get receipt on the following day. Not to personable.

Joel L. 
Évaluation :
4

Agent was very helpful and knowledgeable about the trailer.

DONAVON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA H. 
Évaluation :
1

Had issues getting the keys and the staff onsite just clicked out and left on me!

Steven D. 
Évaluation :
1

Poor customer service

CHARLES B. 
Évaluation :
5

They did not answer the phone to confirm pickup. I called many times. When I got there to p/u everything was fine. Just wish I could have confirm before that.

Patricia O. 
Évaluation :
3

I was told the tank was full and it was not and I filled it to where I found it, about 3/4 tank. Then charged a fuel charge. Also charged for a drop off fee which I've never been charged before. It was 2p in the afternoon???? I will be calling to file a complaint. Negative experience!

CHERYL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
3

Customer service could improve. Wasn't given any info about the truck.

MARSHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Y. 
Évaluation :
3

It was ok

JACQUES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S. 
Évaluation :
3

The equipment was not in good working condition. The tire rims were bent up- the jack lift did not work properly- there was no assistance hooking up the trailer- they told me to hook it up then bring it over to the office so they could check it!

Glenn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rex T. 
Évaluation :
4

The truck was not clean. Had a beer can and water bottle under the seat. Fifteen minutes into my drive the a/c went out. Was a problem the entire time. I called and was supposed to receive a call from a DM. Never happened

MICHAEL M. 
Évaluation :
5

Excellent experience , excellent customers service.

Lorene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin M. 
Évaluation :
3

Don't charge me for an extra day when I returned the truck 18 hours early. Even if you had to vacuum the truck you already charged me a cleaning fee.

Nathan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATSY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MITCHELL R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
3

Terrible service trying to pick up U-Haul through online services

Jason B. 
Évaluation :
5

Everything was good. Especially The staff.

JON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
4

Lower entry and easy sign up

Sue J. 
Évaluation :
3

No extra measures evident for dealing with covid-19 worries about cleanliness. No masks by the staff and no guidelines for social distancing. I used my own cleaner to be sure the cabin was clean since there was no indication that anything had been done bu=y the staff. True, all was standardly clean but not appropriately so for current environment.

Bruce M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda R. 
Évaluation :
5

Due to the increased business levels, I was not able to have a dolly as none were available.

David M. 
Évaluation :
5

Everyone e in the office is very nice and professional

Christopher H. 
Évaluation :
1

My family and I have moved many times, once was across 7 states and we have always used uhaul. This past move was not only frustrating but added a lot of stress to an already stressful situation. Not a single person would help us even though they were in the office. At one of the visits the girl came to the door and said she's on lunch. My husband became disabled just one month before the move so the whole move fell on me. There was already a lot of stress and your company added much more unneeded stress. From picking up the truck to dropping it off. We also asked for a hand cart and did NOT receive one. When we called to ask why they said they ran out. How was I supposed to move items alone without the assistants of the hand cart and why did they tell us they ran out. They then said we could travel to another location to get one. It was not our fault that we didn't get one, so why was it our responsibility to go get it in the middle of trying to move. With all of this being said we will NEVER be using your company again and we have shared our experience with our friends and family in hopes that they will not use you as well. We are unsure if uhaul now runs this way or just this one location. Either way your company was one of the worst experiences we have ever had.

Leo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
2

DON'T over book your equipment!!!

Joyce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce J. 
Évaluation :
4

Awesome

Charles D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lyndon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen M. 
Évaluation :
3

Had a late drop off. Location is set back and missed on the first pass.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan D. 
Évaluation :
1

The “customer service rep”would not help. Only told me to contact uhaul 1 800. The truck had the wrong mileage off by a thousand miles . Had to call uhaul to document. Person on site wouldn't even talk to me

Jackie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen P. 
Évaluation :
1

Location was closed. We were not told this when we rented

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

Staff not friendly.

Chrisopher P. 
Évaluation :
5

Rear cargo door stuck in the open position Difficult to close door REPRESENTATIVE AT PICK UP LOCATION WAS EXCELLENT !!

Raymond F. 
Évaluation :
2

Still waiting for my receipt to be emailed to me

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
2

I had a horrible experience.It took me over 2 hours to book my truck. Janisha in your verification dept. called my references, then never called me to ok the rental after she talked with them. I would fire her if she.worked for me. Will never book online again.

Greg S. 
Évaluation :
5

I like to really complement Sue Ann from the main menu I called twice.She was very friendly & very helpful.

Leonard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan T. 
Évaluation :
5

The two women working were very kind.

BRENT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard A. 
Non les évaluations ont été soumises pour cet établissement.

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