Customer Reviews for Storage Rentals of America
(U-Haul Neighborhood Dealer)

434 évaluations

998 Center Rd   Avon, OH 44011

(440) 937-3033

Heures d’ouverture

  • Lundi au mardi :
    9h30 am à 1h30 pm / 2h pm à 5h pm
  • Mercredi :
    Fermé
  • Jeudi au vendredi :
    9h30 am à 1h30 pm / 2h pm à 5h pm
  • Samedi :
    9h30 am à 1h30 pm / 2h pm à 3nbsp;h 30 pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(440) 937-3033

998 Center Rd
Avon, OH 44011

Services dans cet établissement :

Heures d’ouverture

  • Lundi au mardi :
    9h30 am à 1h30 pm / 2h pm à 5h pm
  • Mercredi :
    Fermé
  • Jeudi au vendredi :
    9h30 am à 1h30 pm / 2h pm à 5h pm
  • Samedi :
    9h30 am à 1h30 pm / 2h pm à 3nbsp;h 30 pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheryl Ruiz 
Évaluation :
5

Thanks Wendy!

Sterling LaPratt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Roy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Bley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn Moses 
Évaluation :
5

Wendy was wonderful! Very helpful, professional and friendly!

April Alicea 
Évaluation :
2

When we first arrived at around 3:45, she said our appointment was for 4:45 and I had to wait until then to get the truck. I explained I had an email and a voicemail that said noon, but a text that said 4:45. I explained we had driven 5 hours to pick-up the truck. So whatever she could do would be fine. Balance was prepaid in full at pick-up, I was told I had not added the Move Safe insurance for $48 I asked if it was required she said no so I declined. She then said I had a balance of 51.12. I asked what for, she said taxes. When handed my receipt it was for the Move Safe insurance she had added even though I declined it. She was rude and unhelpful since we had been there so we just took the truck and left.

Jennifer Niedosik 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick Ryan 
Évaluation :
4

Wendy was very helpful and gave great customer service.

Chris Lopez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas Martin 
Évaluation :
5

I had a good experience with this U-Haul location. Wendy was an excellent agent, and the truck was very clean.

Lois Stropko 
Évaluation :
5

Very friendly and helpful!

Karl Neitzel 
Évaluation :
4

Was not initially clear of where to park your car when picking up the van/truck due to 2 entrances. This could be made more clear

ELISE CROFF 
Évaluation :
5

Life saver place i originally reserved a trick screwed up the reservation. Thankfully they had a truck and was able to complete work i needed to do.

stephen vernon 
Évaluation :
4

Really difficult to return using their app. We went back 3 times and still didn't work. Then my husband returned on Monday and asked for a receipt, explaining what happened. She said we weren't charged extra, but still didn't give him a receipt. What gives???

patrick Ryan 
Évaluation :
3

Not sure if this is the only box I have to submit my feedback, so, I'm giving 3 stars for my OVERALL EXPERIENCE with U-Haul here. Nothing against my pickup spot. The method to reserve online, then be directed all over town, then be told I can't pick up near my home, then not even know until 2 days prior, then be informed a One-Way is better for me, then have THAT location moved on me to even farther away, then - oh yes - the PHONE SYSTEM that asks you to use the link for the app where you can't speak to live person --- all this is absolute horsesh*t. Further, today I went to file a claim from the moving helpers who were far from gentle dudes, I had to call one # 3 times, because at every TRANSFER TO THE RIGHT DEPARTMENT, I'm disconnected. Like dropped. Hung up on. It's just hideous service overall. Be prepared if you use U-Haul. Is it worth it? No clue. But you're far from making a Customer For Life here with me - obviously.

Jack Miller 
Évaluation :
5

Great customer service! Had equipment onhand and return was quick and easy

Keith Share 
Évaluation :
4

Inside the cab was dirty in the cup holder. The knob to turn the heat would not turn and had to be heavily forced to move.

Michael Bundridge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany BARZACCHINI 
Évaluation :
5

Customer service was amazing

Richard Lampley 
Évaluation :
5

Wendy was AMAZING!

John O'Donnell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Smith 
Évaluation :
5

Can’t say enough about Wendy. Thank you.

Jeff Moore 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha Lange 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan Barazi 
Évaluation :
2

During the rental process and on the uhaul app, it is advertised that truck rentals can be extended. Unknown to me, the truck I rented was reserved by someone else a few hours after I intended to return it. During my move, my husband and I both sustained injuries and were unable to unload and return the truck on schedule. I attempted to extend the rental on the uhaul app, but was unable. The page simply would not load. So I called the phone number on the app. The representative was very nice and explained that the truck was reserved, so I needed to call the local scheduling line when they opened in the morning to extend my rental. When I called the local scheduling line, the local scheduling person was very rude to me about my request to extend my rental. First, she refused my request. When I told her I was physically unable to return the truck due to injury, she informed me I would incur an extra charge and be banned from renting in the future. She also emphasized several times that the person renting the truck after me reserved the truck a month ago while I only reserved and rented the truck the previous day. I felt her demeanor and reaction was rude and inappropriate. Because of this, I will certainly hesitate to rent from uhaul in the future, if I am even able to.

SKYE GILLISPIE Rudawsky  
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Thieken 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Patchen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES MURAR 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN WEITHMAN 
Évaluation :
5

Great experience, beautiful customer service as well well I definitely will recommend. Thanks

Gerrell Conner 
Évaluation :
5

Wendy was super nice and made the rental process easy. I have rented trucks here in the past and will continue to rent in the future.

MARK BARNHART 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Eddleman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chih Hu Ho 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Mills 
Évaluation :
5

Very helpful & efficient!

Ben Carlson 
Évaluation :
3

Great customer service!

Kenneth Mills 
Évaluation :
5

It was a little weird driving in complete silence for 3 hours because the speakers do not work on the radio but the van rode smoothly and quietly… the radio was not that big of a deal.

BRIAN WIELAND 
Évaluation :
5

Great service! Thanks again!

Patrick McAulay 
Évaluation :
5

Actually, the process of pickup and return was seamless. Wendy was quick and efficient. Easiest rental experience. ever.

Robert ATHEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex Georgopulos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry Hiller 
Évaluation :
3

See above comments

Clifford Gillette 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Weller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Coniam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Mileski 
Évaluation :
5

The customer service people were most helpful! I received great advice regarding my rental moving needs and prompt service. Everything was as promised to me. Only point I forgot to mention, the rear lift gate on truck was a strain to open, but once open it functioned well. Perhaps I forgot to eat my Wheaties this morning. It may be a good idea to check that gate out though.

Patrick Gannon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Kramhoeller 
Évaluation :
5

Wendy is very knowledgeable really easy to work with. Alisha is also very pleasant

Joshua Ward 
Évaluation :
5

Very easy to pickup and drop off.

Tim Riley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY BAUDUIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Kemp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Murphy 
Évaluation :
5

Thank you for an excellent rental experience. Staff was great and the vehicle was in excellent condition. We really appreciated it and will definitely use this location again.

LILLIAN KELLEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela Janos 
Évaluation :
5

Nothing I can think of right now. BTW, the staff I met at this location were very friendly and courteous.

Ravi Raghavan 
Évaluation :
2

The office is in a different lot than the truck. Employee made us wait over 15 minutes in the sun because her phone was not loading the receipt and she was not friendly.

Mahmoud Kamel 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tori Jesson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Cseh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald rutter 
Évaluation :
5

Lower costs

Craig Taylor 
Évaluation :
5

Cleanest Uhaul I ever rented. Fast and courteous service.

Christopher Urig 
Évaluation :
5

Awkward to have to walk around the fence to the rental vehicle and vice versa.

Mark Larsen 
Évaluation :
5

Both of the ladies working were helpful, kind and respectful!

Marc Bowinkelman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Natemeier 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Eisaman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance Schuerger 
Évaluation :
5

Wendy and Alicia went above and beyond for us today!! I've been a tenant for 5 years and will continue to stay at this location while I travel for work. Exceptional customer service with a smile!! Thank you ladies for all of your help and hard work!

Jessie Dishman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Dunaway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Caldart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY SCHAEFER 
Évaluation :
5

Convenient location and friendly staff

ED CHESNEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMRO ALI 
Évaluation :
5

Excellent customer service

Brad svenson 
Évaluation :
4

I am a repeat customer, representatives are friendly, helpful, knowledgeable & quick to get the equipment I needed and on the road. Great team!

Scott Watson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Rooney 
Évaluation :
5

The app is good and prevents waiting in line, but when running into a balky combination padlock, it would be nice to have a human around.

Mark Larsen 
Évaluation :
5

Wendy was great at her job!!!!

Alan Molina 
Évaluation :
5

Staff was very friendly & helpful!

Edward Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Geschke 
Évaluation :
5

The ladies who assisted with my pick up made this a very quick and easy experience. I chose this location due to ease of access but would choose it again due the the staff on site.

Karin Laura 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David chopcinski 
Évaluation :
5

Truck I rented the brake pull to the right!! Please repair before the next person rents.

Anthony Papp 
Évaluation :
5

Very friendly and helpful staff.

Ronald Segerstrom 
Évaluation :
5

Staff is friendly and helpful. Trucks/vans are clean and ready

Michael Zablotney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nestor Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Moylan 
Évaluation :
5

The trailer did not have tongue jack stand. Hooking up and removing the trailer was challenging and took several people. Team on site was great to deal with during the rental.

Marc Walrod 
Évaluation :
5

Ladies at the desk were fantastic

TIMOTHY MYERS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R Glasmire 
Évaluation :
5

very good service at the Avon Ohio location . the store at the corner of Rt 57 and Rt 54 in Elryia is absolutely terrible .

Steve Zapor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Verbickey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Langhenry 
Évaluation :
3

I was just dropping of and the location was closed so did not interact with anyone.

Luciano Gomes de Oliveira 
Évaluation :
5

The truck was in an accident at some point and the door didnt seal or close completely any you could hear the air rushing in when you drove.

James Koney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig springford 
Évaluation :
4

Staff friendly & helpful. Overall good experience

Daniel David 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Zientek 
Évaluation :
4

I didn't feel like the app was user friendly at all and that part was a hassle. The online support we received for the app was excellent.

Trevor zang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Kollarik 
Non les évaluations ont été soumises pour cet établissement.

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