Customer Reviews for Storage Sense Huntsville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Sense Huntsville

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Michael S.
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Brenda did a great job for us and was very professional. Will definitely use your company again thank you

Alan M.
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Customer did not leave a comment.

Michael B.
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Glenn G.
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Steven L.
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This particular U-Haul company was extremely helpful in obtaining my rental. I though my pick up location was in Browsnboro (never received email they changed my pick up location). However, this office was awesome and super accommodating.

ERIC K.
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I rented the truck for 2 days, only had it one, still paid for 2! Now I look at my bank account t and they are double charging me!!! Something so simple is now a nightmare, I will not recommend anyone to go there, the people there are nice not saying that but if I have to overdraft my account to cover Bill's because this is not my fault.

MICHAEL C.
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Great people and service

Victoria S.
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None. James is great!

Nareshbhai P.
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Great staff, friendly informative service, will definately recommend and come back.

Clay H.
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Customer did not leave a comment.

Chris B.
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WILLIAM L.
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top jocks inc T.
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The only improvement that can be made would be to utilize Brenda and John as Trainers to other U-Haul locations. By that I mean,, bring in others to learn from Brenda and John. Their customer service is first class. I simply will not use another location because they really are just AWESOME!! Terence G

LOGAN D.
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Hugh B.
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The Assistant Manager James Griffin was excellent.

KEITH B.
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Gene B.
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The running lights did not work

DAVID M.
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nicholas C.
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Joseph M.
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Keyna B.
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Allan W.
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Brenda Archer was courteous and efficient and friendly. My rental drop off went very well.

Jayce G.
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The only small problem we had was it wouldn’t accept my card initially and that there was no dolly in the truck and we paid for one. But they reimbursed us the miles we had to use to come back to get the dolly and thankfully I had another card to put the rental on. Other than that it was great.

Jason C.
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Kenneth O.
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Michael M.
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John B.
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Leslie F.
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Corey C.
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U-haul trucks are always overly priced for poor quality products. The truck would never start for me. Each time I stopped the truck I always had to get someone to jump the truck very vexing and annoying never had such problems from Budget or Penske.

Carlos S.
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Customer did not leave a comment.

Terence G.
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James and Brenda constantly go above and beyond at this location. Recently I had need of a specific rental which was currently not at the location. Recognizing that my need was urgent, James made arrangements to have the vehicle there on the day that I needed it. I was so amazed at the level of care. James and Brenda are the rule when it comes to caring and exceptional customer service. I just can’t say it enough, they are awesome at Storage Sense on south parkway.

Vanessa G.
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I would not recommend this location because the people that work there both male and female are EXTREMELY RUDE. The are also disrespectful

steve C.
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Very great experience. Will rent from there again without hesitation. Thank you.

Paul P.
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Customer did not leave a comment.

Jeannie G.
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Charles F.
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Scott T.
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I rented a car tow dolly. Would have been helpful to have someone go over the loading/unloading instructions with me. The written instructions provided were not very useful. Was fortunate to find some online video instructions from U-haul.

Tabatha B.
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Joey C.
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Leann W.
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The trailer was missing a light plug In ((adapter )). The customer service lady did have to pull one from another trailer. Easy fix

Mark S.
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Customer did not leave a comment.

CONNOR L.
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Robert R.
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Everything was good.

Terence G.
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I just can't say enough about the awesome treatment that I get when ever I go there. I am a new business owner and the Brenda the Store Manager always makes me feel like I am a part of the family. She is awesome and I just can't say that enough. Meeting and doing business with her is always a pleasant experience. She is knowledgeable and extremely kind and helpful. The trucks are always nice, neat, clean and ready for use. Brenda, Storage Sense, and U-Haul, just couldn't possibly make things any easier or more pleasant. Terence G

julius Y.
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Properly tie down vehicles to car trailers so they don't sustain damage. My vehicle slid forward and caused much damage to my vehicle. Attendant loaded it and unloaded it. If done correctly there would not be damage. The attendant had to cut the front tire strap to get it off my wheel.

jessica F.
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Both drop off and pick up locations were more helpful that calling uhaul direct!

Kevin B.
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Customer did not leave a comment.

DONNIE L.
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Lower your prices. LOL

Erin M.
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Kenneth H.
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Mitch K.
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Always satisfied with the service at this location. Use them regularly.

Patrick M.
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No problems encountered except that I was charged for an extra day. However, the overcharge was immediately corrected as soon as I called Storage Sense. I recommend customers use the online check-in. It does save a lot of time.

ROBERT M.
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Customer did not leave a comment.

David T.
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michael H.
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Nothing to improve. Thanks for treating your customers as responsible adults, not all U-Hauls do that.

Sherrie P.
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James M.
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Susan H.
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They helped to clarify the origin of the problem. We are contesting the charge.

Celeste P.
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The reservation was in my name. I sat in front of the employee signing paperwork, giving my information, and answering questions. The credit card on file belonged to me. Inspite of the very obvious fact that I, a female was the customer, the employee directed all information to my male friend, standing 4 feet behind me waiting. After making a copy of my driver's license, the keys were offered to my friend. When I took the keys from your employee and declared that I was driving, he responded "good for you." This is blatant sexism. I left furious. Perhaps a little training on discrimination would help or possibly just reminding your employees that penises are not a prerequisite for the ability to drive a truck! Thank you.

STEPHEN W.
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TROY R.
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Julius Y.
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A locking system is needed to lock the trailer from being stolen when connected to the tow vehicle.

Christopher S.
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Customer did not leave a comment.

THOMAS G.
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The staff was great, very helpful and pleasant. I would definitely recommend this location to friends.

Shannon B.
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Customer did not leave a comment.

jeff P.
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Marquetta F.
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Charles T.
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I tried renting on line and couldn't. As the location was one I have used in the past and very close to my home, I decided to go rent in person. I concluded the rental agreement and went home agreeing to pick up the trailer later in the day. That afternoon someone called and said they were from U-Haul and asked for the same information (they were rather short with me on the phone) so I gave them the same information. A couple of days later two separate posts for the same amount showed up on my credit card, one from the location I am familiar within one from a barber shop I have never heard of. I called U-Haul and they said that they contacted the barber shop and I had not pick up the trailer. I said I didn't know who they talked to and I hadn't rented a trailer there. I was told my money would be refunded. After a couple more days I called U-Haul again because I still didn't have my refund. This time the barber shop refunded my money.

Debbie C.
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Customer did not leave a comment.

jack H.
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Be sure your web site does not go down. We customers do not like to wait around when it goes down. Have a back up system that can work when it does go down, I was lucky it wasn’t down long when I went in to pick up my rental

Kevin S.
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The customer service provided to me at this location was top notch

Mike R.
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Brian M.
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Brenda and Justin were great!!! Would definitely rent from them again, if the need arises.

Thomas P.
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Customer did not leave a comment.

Robert L.
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Agent was very helpful

Christopher B.
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People were friendly and truck was clean would have given 5 stars. Except when i returnes it with the gas gauge in yhe same place they charge me for 5 more gallons at 22 dollars.

THOMAS C.
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Customer did not leave a comment.

George F.
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Very helpful.

RAMONA W.
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Customer did not leave a comment.

thomas N.
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Took over an hour to rent a truck and car hauler. The car hauler had a none working tail light. Said we could take it to a dealer to be repaired when we refused he said we could take it anyway. Said we wanted the other car hauler on the lot. He said he would have to redo the paper work which he did while we hooked up the other car hauler.

Mitch K.
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Use this uhaul location regularly. Always satisfied.

Joshua S.
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My reservation was messed up and changed without contacting me. I wanted time but the representative at this location helped me by renting me a peice of equipment that she had on the lot. She was a big help because I would have had to drive 30 minutes after already driving 4 hours to the location.

Mary G.
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This is the best U-Haul dealer in the South Huntsville area. Everyone is friendly, knowledgeable, and fast. It's not the easiest location to get in and out of but the employees can't help that and it's a very minor inconvenience compared to the service.

Paula F.
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Customer did not leave a comment.

Marvin R.
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Reta M.
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Clerk should be more knowledgeable. I had a question about whether to leave the trailer out of town or bring it back (cost) and no one could / would help. Learned after getting trailer to Auburn AL that to leave it there would be more than 2 times what I had already paid. No one could help and that was not readily available online.

Kevin S.
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Customer did not leave a comment.

BEN R.
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Customer did not leave a comment.

Diane E.
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Everything and all employees were outstanding.

Colette K.
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Extreme kindness in the store. Snacks and hot cocoa. Great truck.

Greg S.
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Convenient location, on-line check in is great and the staff is friendly and courteous!

Jeff P.
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Customer did not leave a comment.

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CINDY B.
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Tanner W.
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NOLAN M.
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Good experience. Will be back in the future.

Steven D.
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Staff was pleasant, personable, and professional. It was a great experience.

Thomas L.
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Customer did not leave a comment.

Thomas L.
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Customer did not leave a comment.

GREGORY S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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