Customer Reviews for Storage Solution Center
(U-Haul Neighborhood Dealer)

Évaluation :

4

All was good though the location is not as easily accessed as some others.

Évaluation :

4

More realistic mileage for the trip. Ours did not take into account any route difference and drop off of items to our home/or additional storage site. Just another way for U-Haul to squeeze some extra dollars out of the customer

Évaluation :

5

Service was great

Évaluation :

5

My only issue was that I was told to return into a “marked space”. The lot was full so I parked as best I could and out if the way as much as possible. I trust that this was ok as I haven't heard from them this morning. Otherwise it was a perfect experience

Évaluation :

4

Be prepared to spend 15 minutes on the app or website to both check in and check out if doing it all virtually

Évaluation :

5

The people were get & extremely helpful. The only negative was the there were some vehicle warning lights on like the check engine light & the tow light. People were extremely friendly helpful.

Évaluation :

5

Great customer service :)

Évaluation :

5

Suzanne is a treasure

Évaluation :

5

Everything was great very friendly staff

Évaluation :

5

Great people!

Évaluation :

5

Everything was great. Mark helped me complete the rental process. The truck we ready out front for me. The truck was in good condition.

Évaluation :

2

When coming up to a customer the staff should identify themselves or be in a uniform because a worker just walked up and started checking me out of my U-Haul and I had not gotten my stuff out yet. Honestly I had not even stepped out of the car yet when he jumped on me for my keys. Never identified himself just took my kids and told me how much. Not very professional or helpful at all. And nobody even tried to help me when I was getting the van. Honestly seems like the workers only work when proded.

Évaluation :

5

Mileage was a bit on the high side for pricing.

Évaluation :

5

They were so patient with me and I couldn't appreciate them more! Thank you guys! - Talon

Évaluation :

5

Very accommodating and friendly receptionist!

Évaluation :

5

Always a great experience at this location!

Évaluation :

5

Mark was extremely helpful, went out of his way to accommodate my rental needs.

Évaluation :

5

I had a great experience for over a year and would recommend and use again going forward. Merci.

Évaluation :

5

Very Pleased with This Storage Facility and Would Highly Recommend It! The Owner Is Outstanding and Very Personable. Wouldn't Use Any Other Facility.

Évaluation :

5

The staff at Storage Solutions could not be more helpful, friendly and pleasant. Je les recommande chaudement.

Évaluation :

5

Great facility. It was tough finding a small unit in a college town but they came through.

Évaluation :

5

The staff here were extremely nice to me!

Évaluation :

5

Hard to get out of safely when traffic is heavy.

Évaluation :

3

My original truck was schedule to be picked up in Lexington, Va abs was booked months in advance. When I arrived to pick up my truck, the key was not available. I then had to call uHaul, was on hold and talking to agent for about 40 min. Agent was able to find and Rick for me in Charlottesville, Va. I had to drive 70 miles each way (140 miles total) to pick up and drop off vehicle. Then I get charge for mileage overage!!! Plus it cost me significantly more in gas and more than 2 hours of my time. Also, when I went to pick up the truck, even though I was stanadinf in the parking lot next to the truck, I kept being told My gps was in the wrong location (even though it wasn't!). So again I had to call UHaul and ended up having to download the app! Then because I didn't have my passport with me and own my home so don't have a lease agreement I had to bother a friend with a verification phone call. It took me about 40 min from pulling into the parking lot to actually get the keys! Overall, very miserable and frustrating experience.

Évaluation :

3

Good experience, Suzanne was very helpful. Glad I called earlier in the week to confirm, reservation was moved to this location and I was not notified.

Évaluation :

5

Everything perfect, thanks

Évaluation :

4

Self pickup online always doesn't work. Have to call customer support and wait for several minutes before they're able to activate the pikcup5.

Évaluation :

5

Please tell them to keep up the great work.

Évaluation :

4

In the end, the van I rented was a little too small to fit everything. Mostly due to a wide couch and the wheel wells inside the cargo area.

Évaluation :

5

Happy with exception of snow plowing THROUGHOUT the complex. I arrived a day after a big snow and only part of the complex was plowed. It was very difficult to access my section.

Évaluation :

5

Very happy will all aspects of the storage rental. The staff was always friendly and helpful. Highly recommended

Évaluation :

5

I loved the experience. The car I rented was clean and neat in each single and small detail. The customer service is friendly and very supportive! Price was great!

Évaluation :

5

All was as agreed

Évaluation :

5

Site was ready for my rental reservation, all went extremely well. Vehicle was clean, fueled and ready to go. Agent was very friendly & accommodating. Highly recommend this location!

Évaluation :

1

Make sure that everyone at my place of work which is the main hospital of Charlottesville knows how I got screwed from the mileage that I did not go . I am sure that this will affect business. Everyone needs to know not to rent through U-Haul

Évaluation :

5

Very friendly staff - easy to work with and storage unit was very clean and easily accesible! Merci.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

We'd been a tenant for almost 4 years. The staff from SSC had been there for us every time we needed them, including switching units when our storage needs changed. Every interaction was a positive one! Thank you, Mark!

Évaluation :

5

clone THIS operation for ALL uHaul offices! Mark, Suzanne & that team are the BEST

Évaluation :

5

Awesome staff, very helpful, always smiling and professional. Extremely happy with the service and will certainly recommend

Évaluation :

5

Merci.

Évaluation :

5

The key drop was off is so convoluted that I was ready to just wait for the staff to get back from lunch. Gotta be a better way then what's in place.

Évaluation :

5

a more distinctive sign to make it easier to find the place.

Évaluation :

5

Terrific facility. Well organized, clean and safe. Plus managed and staffed by pleasant, thoughtful people.

Évaluation :

5

Great experience

Évaluation :

5

Wonderful customer service on both the pickup and dropoff!

Évaluation :

5

Not a thing.

Évaluation :

4

Our reservation was for 9 am, yet it took until 9:15 am for the clerk to arrive. He offered no apology. This worked out OK for us, but if we had been on a tight schedule, this would not have been acceptable. Please encourage your employees to strive for promptness and good customer service.

Évaluation :

5

Mark and his team are always professional, courteous, and friendly! They go above and beyond for all of their customers! Fortement recommandé!

Évaluation :

5

Excellent service and equipment.

Évaluation :

5

Excellent emplacement!

Évaluation :

5

Great!!!

Évaluation :

5

Excellent service and staff. They went above and beyond in catering to all aspects of my wants and needs.during my use of the facility. Merci.

Évaluation :

5

The gentleman I dealt with was absolutely wonderful.

Évaluation :

5

Nothing; great staff, clean truck, good value.

Évaluation :

5

Fix the web site for returning the truck. It would not let me go past the return location page.

Évaluation :

4

The location is not an issue, the customer service from Mark was excellent. The problem was with the overall experience with u haul! Everything from booking the truck to picking it up and dropping it off was a one big cluster, headache and inconvenience. I would not recommend uhaul after this past experience. Even though I selected the mobile pick up. I still had to call uhaul in order to pick up and drop off the truck because the persons who places my order over the telephone didn't do it properly. I It took me mover 2 hours just to pick up the vehicle because I was on hold for so long.

Évaluation :

5

The team at Storage Solutions helped me every time I needed anything. Clean unit, great location and staff even helped me unload a couple of times. This is the only place to rent storage space in Charlottesville.

Évaluation :

5

I am completely satisfied-great service, good vehicle, smooth process.

Évaluation :

5

I don't know. I was completely satisfied with everything.

Évaluation :

5

Great staff and wonderful location and awesome rates

Évaluation :

5

Thank you very much

Évaluation :

5

I had showed up at the Uhaul location at 1525 Putt Putt Pl, Charlottesville, VA 22901 without previously booking online. I needed a Uhaul and storage unit same day. The location on Putt Putt did not have Uhal available in the size I needed and, even though the office was closed for on-line only, the attendant (who had seen us outside as he was outside himself) called (from the parking lot using his ?personal cell phone) the location on Seminole Trail and confirmed they had what we needed and referred us over. My experience at Seminole was pleasant and the attendant was professional. The entire process was easy and smooth!

Évaluation :

5

Very impressed with this storage facility!! Normally I associate storage facilities with being dirty but this location was amazing. Rooms were not too moist (aka our stuff didn't get ruined or messed up at all by mold or moisture), no pests, no weird smell, and no safety issues. I absolutely recommend this location to everyone!

Évaluation :

5

Very courteous and helpful!

Évaluation :

5

Wonderful customer service. Convenient parking. Fair pricing. Excellent equipment.

Évaluation :

5

Last minute need, turned it around in less that 30 minutes! Great job!!!

Évaluation :

5

I have come to believe that customer service in the U.S. has truly declined in the past few years -- however, that is not the case at all with Storage Solution Center! Both Mark and Faith were fantastic, friendly, and very much customer service oriented. I will certainly return for all future U-Haul needs.

Évaluation :

5

This location is exceptional. The equipment was clean and clearly well taken care of. The owner made the rental process easy and easily addressed all of my questions. Great job. 10/10

Évaluation :

5

Staff was extremely helpful and courteous.

Évaluation :

4

The facility is very well run and conveniently located. They are professional and accommodating. I highly recommend.

Évaluation :

4

There was confusion about unit upon arrival, but good customer service was shown by apologizing for the miscommunication and providing an adequate storage space.

Évaluation :

5

This is my second time in last 2 year with this storage. Nothing but the best.

Évaluation :

5

patrick was very helpful, courteous and respectful. Would recommend this facility to anyone

Évaluation :

4

Good looking storage facility

Évaluation :

5

This is one of the best truck rental and storage experiences I`ve had. Friendly, responsive service. I highly recommend this facility to others.

Évaluation :

5

Friendly and helpful

Évaluation :

3

Clerk was very courteous. Place was adequate to serve our needs.

Évaluation :

5

Clean facility with excellent customer service. Very friendly and helpful. Highly recommend this facility for all your storage needs.

Évaluation :

5

Clean facility, excellent service. Great experience.

Évaluation :

5

Very helpful. The employee walked through the entire process for getting access and was kind enough to stay a little later after closing.

Évaluation :

4

Prompt, courteous, clean storage unit. Was able to get everything I needed for the move at one stop.

Évaluation :

3

The unit that was reserved apparently wasn`t yet moved out of by the previous people. They found me a place up the road, and upgraded me for the trouble. Very nice people to deal with.

Évaluation :

5

Very helpful employees.

Évaluation :

1

The U-Haul site said it was open on Saturday until 6:00pm but it actually closes at 2:00pm on Saturday

Évaluation :

2

Very difficult to get my avg sized couch in the room b/c of the small space/hallway and the height of the door of storage unit. smelled of moth balls. The guy at front desk was very nice and helpful.

Évaluation :

5

It was a pleasant and fast transaction. The sales person was very helpful.

Évaluation :

5

Staff was very helpful.

Évaluation :

1

Reservation did not come through!

Évaluation :

5

very friendly/helpful

Évaluation :

4

Great service. Thank you.

Évaluation :

4

Facility seemed clean and secure.

Évaluation :

3

Clean units, and helpful staff.

Évaluation :

5

Very nice to deal with

Évaluation :

5

very helpful and friendly

Évaluation :

3

Very good.

Évaluation :

2

No illumination provided in the storage room.

Évaluation :

4

i rented a 5x5 online. when i got there, they only had 5x10 sizes, but the guy apologized and offered me a 5x10 for the 5x5 price. great service.

Évaluation :

4

The climate control spaces are pretty good. And when we hit a problem they quickly solved it. Awesome job overall. Keeping the units a bit cleaner wouldn`t be a bad idea.

Évaluation :

5

Clean, well-kept, secure, and friendly service.

Évaluation :

5

Very friendly and helpful. Facility was uncluttered and clean.

Évaluation :

3

I like this facility.

Évaluation :

5

Such friendly and helpful people! Very clean facility and very convenient! Thank you Mark and Matt for the quick service!

Évaluation :

4

Friendly staff, great size storage unit for the price!

Évaluation :

3

The place is closed to the main road Route 29 so it is very to access. The staff member Matt is very nice. The facility is clean. Daniel Le

Évaluation :

4

so far, so good. the guy at the front desk was very nice and helpful

Évaluation :

4

The staff is very helpful.

Évaluation :

5

facility was easy to access with the key pad, and was very spacious and VERY clean inside my unit.